EMBRACING THE MILLENIAL CHALLENGE: THE CONVERGENCE …€¦ · PURECLOUD Engage Now Available in Europe . THANK YOU Martina Knappe - Head EMEA Marketing [email protected] .

EMBRACING THE MILLENIAL CHALLENGE:

THE CONVERGENCE OF CUSTOMER ENGAGEMENT,

COMMUNICATIONS AND COLLABORATION

Martina Knappe - Head EMEA Marketing

RISE OF THE DIGITAL NATIVE

OMNICHANNEL AND THE POWER OF THE CUSTOMER

Power to the People!

• 60% of customers are prepared to pay extra for better

customer service.

• 59% try a new brand or a new company in the hope for a

better customer experience.

• 86% of customers move to another provider or company

because of a negative customer experience.

Companies view customer

experience (CX) as one of

their top priorities

Use customer experiences

as a competitive

differentiator The State Of Customer Experience, Management, 2013

Companies will tie CX to revenue

WHERE WE SEE THINGS GOING

Communications Markets in Motion

CUSTOMER ENGAGEMENT

COMMUNICATIONS

COLLABORATION

The Vision for the Future

C

CRM ERP

HR Customer Engagement

Communications and

Collaboration

OMNICHANNEL AND THE POWER OF THE CUSTOMER

Employees work

from anywhere

Hours of operation

are anytime

Companies support

worldwide locations

Collaboration & Communication Problems

Challenges with today’s complex business environment

Unified

Communications Enterprise

Collaboration Content

Management

Collaboration & Communication Problems

A fragmented industry trying hard to be the answer

PURECLOUDCOLLABORATE℠

PURECLOUDCOLLABORATE℠

The next frontier: Choose your advisor

PURECLOUD Engage Now Available in Europe

THANK YOU

Martina Knappe - Head EMEA Marketing

[email protected]

www.inin.com

21 Years of Customer Engagement and Business Communications Leadership

• Single, open platform for collaboration, communications, and customer

• >6,000 customer deployments globally

• >2,000 employees worldwide

• $341 million in 2014 revenue; cloud revenue up 77 percent

• Fast growing patent portfolio: 100-plus patent/patent applications

• Recognized leader in the contact center market by Gartner, Forrester,

Frost & Sullivan, Ovum and other major analyst firms

Recognition

Worldwide Operations

Amsterdam

London

Frankfurt

Johannesburg

Riyadh

Dubai

Copenhagen

Oslo

Stockholm

Warsaw

Madrid

Paris

2000+ Employees 6000+ Deployments

Where we Operate in EMEA

Stockholm

Oslo

Copenhagen

Dubai

Amsterdam

Capetown

Johannesburg

Riyadh

London

Frankfurt

Paris

Madrid

Warsaw

1000+ Existing Customers - EMEA