Embracing Disruption: How One Multinational is Changing its Approach

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Frequently  Asked  Ques0ons  

Embracing Disruption How one multinational is changing its approach to learning

Digital Disruption What if the learning organization of the future owns no content?

What are some of the biggest disruptors for the learning function?

Social media / online knowledge sharing

MOOCs

Software as a service with embedded learning

Knowledge attainment apps

Learner expectations

Changing business requirements

Consumerization

The Challenge

7

There’s a way to do it better—find it. Thomas A. Edison

The Shift

From … One size fits all Formal classes Desktop/laptop access to online learning Text-based as primary source L&D developed and curated content Available when scheduled Multiple learning systems

To … Personalized access to learning Formal and informal micro-lessons, modules, and courses Mobile first access to online learning Video-based as primary source L&D and learner curated content Available when needed Integrated learning systems

Placeholder for Poll #2

•  Platform selection process •  Pilot setup and structure •  Lessons learned

Which topic is of the most interest to you?

Platform Selection

The Vision

Strategy Requirements Selection

Strategy

To improve the performance of leaders, managers, and employees in a changing business environment through just-enough, just-in-time, just-for-me learning experiences

Requirements

132 Criteria

18 Categories

Platform Selection

5 Finalists

Vendor vetting

2 Presentations

1 Choice

Platform Overview

•  Learning experience platform • Personalized micro learning •  Federated search and discovery • Channels, domains & topics • Mobile ready

Pilot Process

Pilot Overview

1 Audience selection 2 Communication plan 3 Success metrics and surveys 4 Support infrastructure 5 First user experience

Pilot Audiences

Leadership 550 Young Employee Network 250 The Learning Lab 65 Data Security 50

Communication Plan

1 Welcome message 2 Getting started 3 Reminder (if needed) 4 Initial Assignment

Success Metrics and Surveys

2 Weeks before launch Participant

Preference Survey

6 Weeks after launch (Midpoint)

Pulse Survey

At pilot end Post-Pilot

Survey

Support Infrastructure

•  Largely self-service • Resource page • Yammer/email support

First User Experience

• Assignments in queue • Assigned to relevant channel • Peers on system • Prepopulated with content

Platform Overview

•  Learning experience platform • Personalized micro learning •  Federated search and discovery • Channels, domains & topics • Mobile ready

Lessons Learned

Lessons Learned

System integration Quality New skills &

expectations

People

Know … Your audience Your content Yourself

Process

Simple

Scalable

Repeatable

Systems

Integrate •  External content libraries •  Internal learning systems •  Internal productivity systems

Consider •  Public vs. private ecosystem

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is Changing its Approach to Learning

Wednesday, April 5, 2017

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