Elizabeth Larson, PMP, CBAP, PMI- PBA, CSM · Elizabeth Larson, PMP, CBAP, PMI-PBA, CSM. Watermark Learning CEO and Co-Principal • Over 30 years of BA and PM practitioner and training
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Rational Persuasion Inspirational AppealConsultation Personal Appeal Forming a Coalition
Five Influence Tactics
• Yukl, Gary and J. Bruce Tracey, “Consequences of Influence Tactics Used with Subordinates, Peers, and the Boss,” Journal of applied Psychology, Vol. 77, no. 4 pp. 525-535, as seen in the book by Cohen & Bradford.
• Cohen, Alan R. and David L. Bradford, Influence Without Authority, John Wiley & Sons, 2005, ISBN 0-471-46330-2
Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.Stephen Covey, author of 7 Habits of Highly Effective People
Trust dies but mistrust blossoms. Sophocles, Greek playwright, 497/6
A Few of My Favorite Trust Quotes
Clemson University Quotes: http://www.academicintegrity.org/fundamental_values_project/quotes_on_trust.php Brainyquotes: http://www.brainyquote.com/quotes/keywords/trust_5.html#ixzz1mNaAbOUS
. . .it is prudent never to trust wholly those who have deceived us even once. Rene Descartes, 1596-1650
• In addition to the opposite of building trust:• Leading with an autocratic style• Micromanaging• Covering up mistakes• Gossiping• Withholding information• Sharing confidential information• Abdicating then criticizing • Communicating hierarchically or to select groups• Stalling • Creating competition• Personal agendas • Belonging to a coalition that does not have the
organization’s best interest at heart◦ “It’s easier to ask for forgiveness…”
Be the change you wish to see in the world. Mahatma Gandhi
A Few of My Favorite Courage Quotes
To know what is right and not do it is the worst cowardice. Confucius
I learned that courage was not the absence of fear, but the triumph over it. The brave man is not he who does not feel afraid, but he who conquers that fear. Nelson Mandela
Five tips for influencing others:1. 4 cores of credibility2. Treat them as partners--collaborate3. Understand their world and timing4. Be clear about your objectives, your
motivation, and how your idea helps the organization