ELIGIBILITY REVIEW PROGRAM. Reengineering of the Unemployment Processes.

ELIGIBILITY REVIEWELIGIBILITY REVIEW

PROGRAMPROGRAM

Reengineering of the

Unemployment Processes

• Focus One-Stop U.C. Program Efforts on Reemployment Assistance

• Establish 2 Claimstaking & Adjudication Hubs (Tallahassee & Ft. Lauderdale)

• Establish a Statewide Customer Call Center in Orlando

Reengineer U.C. Processes in 3 Major

Areas• Expand & Enhance Internet Claims

• Develop & Implement Automated Telephone Claims

• Reengineer Document Management & Environment

How It Will Work

• Transition RSVP & Other Customer Calls to Orlando Call Center at 1-866-778-7356

• Claims to be Filed by Internet, Mail and Fax• Customer Concerns, Problems & Assistance to

be Addressed and Resolved primarily by Telephone via the Orlando Call Center

• All appeals will be filed via mail or fax directly to:The Office of AppealsBuilding L, Suite 210325 John Knox RoadTallahassee, Florida 32303

Fax No. 850-921-3524

What This Means In Your

One-Stop• Customers Wanting to File for

Unemployment Can and Should be Able to Utilize your Resource Room for Internet, Telephone or Mail/Faxed Claims

• Customers Will Be Given Their Local RSVP Telephone Number for all Claims Contacts– Local One-Stops will be freed of the

thousands of U.C. customer calls received

• One-Stop Staff Will Primarily Focus on Reemployment Services, Eligibility Review and Profiling Services– Flexibility/Local Control of E.R.P.

scheduling, service delivery etc.

What This Means In

Your One-Stop

ELIGIBILITY REVIEW PROGRAM

PURPOSE AND REASON• Offer re-employment services

• Monitor continued UC eligibility

• Detect unreported earnings, job separations and other potential issues

• Discuss training needs and opportunities

• USDOL mandated program

• Improve improper payment rate

Benefit to the One-Stop Career Centers

• Increase placement rates

• Reduce the UC payment error rate

• Reduce the UC payment duration as shown on the Red/Green Report

• Provide a steady source of applicants reporting to the One-Stop Career Center

• Provide an invaluable resource of dislocated workers

Tips for Conducting a

Successful Group E.R.P.

Interview

Welcome & Introduction(tell the claimants why they’re

there…)

• To review their continued U.C. eligibility…AND

• Discuss the reemployment services training opportunities available at the One-Stop Career Center

List of “To Do’s”

• Tell them how long the session will last (90 minutes?)

• Make Sure everyone has a pen (dark ink)• Everyone has a 231A (questionnaire) or 231

(signed & dated) and a microfilm patch Sheet• Review Work Search Requirements• Go through questions one at a time• Identify Issues - ask for more info on the

reverse side of form if necessary• Compile (separate ERPs with & without

issues)

Meanwhile…the scrubber”..scrubs the claims

clean by….

• Running BH10 claim histories from sign-in sheet

• Prints BH10s with issues

• May (if desired) call claimants out one at a time

U.C. Items to be Covered During the Presentation…things like..

• Why the 1st check is only for one week

• What days to call R.S.V.P.

• Advise to continue work search unless they receive an official “Approved Training” Determination

* Ask customers who are having difficulty with the directions to stay after the session ends…

Suggested Re-employment Topics to Discuss During the E.R.P.

Presentation• The Grief Cycle as it

relates to the loss of a job

• Job Search Strategies available at the One- Stop (Emphasize value of Services available at no charge) – Resource Room– Reemployment

Seminars– Resume Assistance– Aptitude Testing

• Local Labor Market Trends

• Other Services Available– Veterans– Voc Rehab– NAFTA/TRA– Other Job Training

Opportunities

• Tips for Keeping A Job

After the Presentation is Complete...

• Address Specific Concerns with Customers remaining after the session

• Walk customers over to meet with DVOP/LVER, Employment Counselor

• Conduct a Brief Tour of the Resource Room

Meanwhile…the “Scrubber” (along with

other associates as available)...

Deletes BQ41 “06 ERP” flag

Adds other non-mon potential issue flags & comments as necessary

“Tallies” each ERP via mainframe transaction

BL80 Checks O.D.D.S. “A”

Registration Screen - completing a full registration if necessary

Completes appropriate O.D.D.S. screens if claimant has returned to work (Obtained Employment….or

Was claimant provided a Service (such as L.M.I.) during the E.R.P. Interview

CUSTOMER CLASSIFICATION

• Applied to all intrastate claimants

• ERP classification assigned at time of filing new or additional claim

• Classification codes may change as circumstances dictate

CUSTOMER CLASSIFICATIONcont’d

ERP values entered via JB51 transaction:

• 1-7 - brought in on week indicated

• 6 - assigned to all internet claims

•8-10 - brought in at the time assigned to default value ( 10 weeks)

• blank - defaults to 10 weeks

• 75 - Claimant is scheduled to return to work within 8 weeks. If claimant does not return to work, will be scheduled for ERP

CUSTOMER CLASSIFICATION

ERP values entered via JB51 transaction (cont’d):

• 87 Migrant Seasonal Farm Worker (MSFW) if claimant wants to register but will not be scheduled for ERP unless it’s a PRIORITY

•99 MSFW with work search code of 1

Labor union members

Approved training

Labor dispute

AUTOMATION PROCESS

PRIORITY ERP SELECTION

• UI claimants with prior overpayments

• Partially unemployed claimants

• To check for job separations and potential issues for claimants who have ceased reporting earnings

• Conflict between benefits paid and earnings reported by the employers

AUTOMATION PROCESSCont’d

NON-PRIORITY ERP

•Determined in need of ERP based on current ERP classification codes entered at the time the claim was filed.

•Could be reclassified later due to changing circumstances.

SCHEDULING THE ERP INTERVIEW

• Gives the number of PRIORITY and NON-PRIORITY ERPs to be scheduled

• Scheduling must be completed Monday thru Thursday, notices are sent out Friday for the week after next.

Secured Transaction BL70 is used to schedule the claimants for an interview

BL70 TRANSACTIONERP SCHEDULING FOR 05/04/01 THRU 05/08/01 BL70

LOCAL OFFICE: 3605IDENTIFIED SCHEDULE NO PREV. ERP

PRIORITY: 0011 ------- 0006NON-PRIORITY: 0032 ------- 0032

--------------------------------------------------------------------------------------------------------------------------------

DAY: MON TUES WED THUR FRI # M # M # M # M # M

TIME; 8:00 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 9:00 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _10:00 _ _ _ _ 1 _ 1 _ 1 _ 1 _11.00 _ _ _ _ 1 _ 1 _ 1 _ 1 _12:00 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1:00 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 2:00 _ _ _ _ 1 _ 1 _ 1 _ 1 _ 3:00 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 4:00 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

TOTAL SCHEDULED _ _ _ _ 0003 0003 0003 0003% OF TOTAL ERPS: 25.6ENTER = PROCESS CURRENT SCHEDULE PF3/15 = SET DEFAULT SCHEDULEPF12/24 = PROCESS CURRENT SCEHDULE USING DEFAULTS CLEAR = EXIT/QUIT

SCHEDULING THE ERP INTERVIEW (cont’d)

• Time slots on the BL70 scheduling screen are from Monday - Friday, 8 a.m. to 4 p.m.

• All priority ERPs must be scheduled. Additional time slots will automatically be added if needed

• Can select specific days and times or default to a previously selected time table.


• Can schedule by the group or individuals– G groups, by the hour– A individuals, by the half hour

• Notices advise claimants of the date and time to report, to bring their work search records, to complete the reverse of Form UCB-231A and report with the notice.

• Partial claims must report. If any have returned to work, they will be ERPed if an initial claim or an additional claim is filed.


• Failure to schedule ERP interviews each week or program the default screen through transaction BL70 will result in 100% of all ERPs, both priority and non-priority, being automatically scheduled

BL70 TRANSACTION• Enter the number of claimants you want scheduled for a

given appointment time/day slot

• Under the M column you may enter either G for groups or A for individuals. If neither G nor A are indicated, the default is automatic

• Priority group members will be scheduled first and then the selected non-priority members

• Changes to the distribution of appointments cannot be made after 6:00 p.m. Thursday when the last selected pattern becomes final

• After the schedule becomes final, the benefit history will be flagged with an 06ERP flag

ERP SCHEDULEFOR WEEK BEGINNING 02/ 12/ 01

LOCAL OFFICE 36xx

DAY OF WEEK TIME SSN LAST NAME PRI

MONDAY 09:00A 100-00-0000 SMITH *MONDAY 09.30A 200-00-0000 J ONES *TUESDAY 02:30P 140-00-0000 MACK *TUESDAY 03:30P 280-00-0000 FOX *TUESDAY 10:30A 300-00-0000 LEWIS *TUESDAY 10:30A 400-00-0000 LEARY *TUESDAY 10:30a 600-00-0000 MOSLEY *TUESDAY 10:30a 700-00-0000 OLIVER *TUESDAY 10:30a 800-00-0000 BRUNSON *TUESDAY 10:30a 900-00-0000 OTTO *TUESDAY 10:30a 110-00-0000 HILLIARD *TUESDAY 10:30a 120-00-0000 PRESTON *THURSDAY 03:00P 250-00-0000 BRADNER *THURSDAY 03:00P 350-00-0000 WERTH *THURSDAY 03:00P 450-00-0000 MCCLENDONTHURSDAY 03:00P 550-00-0000 EDWARDSTHURSDAY 03:00P 650-00-0000 COSTATHURSDAY 03:00P 750-00-0000 HERNANDEZTHURSDAY 03:00P 950-00-0000 VEGATHURSDAY 03:00P 205-00-0000 GEORGETHURSDAY 03:00P 150-00-0000 WYNNTHURSDAY 03:00P 150-00-0000 CONNELL

NOTE: PRIORITY ERP INDICATED BY * IN PRI COLUMN.

ERP SCHEDULEThe ERP Schedule can be accessed by using the Sysout Archival and Retrieval System (SAR) by viewing Report UB2039.

PRIORITY 06ERP FLAGPRIORITY ERP FLAGS WILL APPEAR ON THE CLAIM HISTORY AS FOLLOWS:

FLAG APPEARING ON HISTORY PRIORITY IDENTIFIED

O6ERP PRIORITY: OVERPAYMENT PRIOR OVERPAYMENT

06ERP PRIORITY: CROSSMATCH CONFLICT BETWEEN

BENEFIT WEEKS AND REPORTED WAGES

06ERP PRIORITY: LOW EARNINGS PARTIALLY EMPLOYED

06ERP PRIORITY: EARNINGS STOPPED EARNINGS NO LONGER

REPORTED

BIO8 TRANSACTION• The BI08 is a nonsecured transaction used to detect any benefit/earnings conflict

• The BI08 only reveals crossmatch for PRIORITY ERP claimants

• Once BI08 identifies a conflict, the interviewer should always review the UC Tax Screens and a Benefit History

• The ERP crossmatch only indicates that a potential exists for overpayment of benefits.

BIO8 TRANSACTION

COMMAND==> BI08/599889999 04/06/2001 16:09UC CROSSMATCH FOR 599 88 9999

J OHN Q PUBLIC

CALENDAR YEAR/QUARTER 1999/4 2000/1 2000/2 2000/3 2000/4 2001/1OVERPAYMENT POTENTIAL YES YESBENEFITS PAID REPORTED EARNINGS OF

$$

$$

$$ 387

$ 3307$

$ 2198 $ 2964

WEEKS CLAIMED WEEKS W/ NO EARNINGS WEEKS WITH EARNINGS

1

1

1414

99

1212

EMPLOYER REPORTED WAGESWEEKS

$ 5805 $ 4443 $ 4664 $ 1938 $ 1162 $ 0

FOR DETAILED INFORMATION SELECT ONE OF THE FOLLOWING WIHTJ AN 'X', PRESS ENTER___ UC BENEFIT HISTORY (O - OLDEST N - NEWEST0

___ OVERPAYMENT HISTORY

PF1 - HELP PF3 - EXPANDED MENU PF11 - ZOOM PF12 - QUIT TO SUMMARY

REVIEW OF FORMSUCB-231A ERP appointment notice and form

mailed to claimant

UCB-231 Used for completing and documenting ERP interview if claimant forgets to bring in UCB-231A

UCB-232 Eligibility Review Interviewer’s Checklist (Optional)

REVIEW OF FORM UCB-231A

• TYPES OF WORK BEING SOUGHT?• Available in local labor market?• Claimant’s previous work experience?• Any other types of work the claimant may be

able to perform?

• LOWEST ACCEPTABLE WAGE• Reasonable for local labor market?• Reasonable for claimant’s work experience?

• HOURS & DAYS AVAILABLE FOR WORK• Reasonable for work claimant is seeking?• Reasonable for local labor market?

REVIEW OF FORM UCB-231A(CONT’D)

• DISTANCE WILLING TO TRAVEL AND TRANSPORTATION

• Reasonable for the area?• If no private transportation available, what

public transportation available to claimant?• How does claimant look for work?

• HAS CLAIMANT BEEN ABLE AND AVAILABLE FOR WORK?

• Check work search record for weeks with little or no job contacts

• Cover any issues (Enter appropriate flag)


• HAS THE CLAIMANT WORKED ANY SINCE FILING THE CLAIM?• Check UC TAX Screen (UCTE) Transaction UTCR

plus social security number - check lag quarter wages against the last reported employer

• Check dates worked against weeks claimed on UC• If discrepancy exists, enter BQ41 (09$WE) flag.

• ANY PROSPECTS OF WORK?• Definite date to return to work. If so, enter BQ41

(09RTW) flag.


• IS THERE ANY REASON THE CLAIMANT CANNOT ACCEPT FULL-TIME WORK?• If yes, enter appropriate potential availability

issue (05) flags.

• DID THE CLAIMANT REFUSE AN OFFER OF WORK?• If yes, enter appropriate potential issue (02)

flags.


• HAS THE CLAIMANT STARTED RECEIVING A PENSION?• If yes, is it a base period employer? If not, then

no issue.• If it is a base period employer, a potential issue

exists. (Enter BQ41 04RET flag)

• IS THE CLAIMANT IN TRAINING?• If yes, could be a potential issue.

(Enter 05SCH flag)

• DISCUSS THE TYPES OF TRAINING AVAILABLE• Have list of training available locally

UI COMPUTER TRANSACTIONS

Enter UI to access unemployment records.

Type in your UserID and Password. Press Enter.

********************************************************************************* * FLORIDA DEPARTMENT OF LABOR AND EMPLOYMENT SECURITY * * * * THE NETWORK CENTER IS STAFFED FROM 7AM TO 5PM WEEKDAYS * * FOR ASSISTANCE CALL THE CORPORATE HELPDESK AT: * * 1-850-488-HELP / SUNCOM 6-278-HELP * * * ********************************************************************************* * APPL.ID DESCRIPTION * * ------- ----------- ** ES - TO ACCESS JOBS AND BENEFITS APPLICATIONS

* * JIS - TO ACCESS JOB INFORMATION SYSTEM ONLY * * UI - TO ACCESS UNEMPLOYMENT INSURANCE APPLICATIONS * * LES - TO ACCESS ALL OTHER DLES APPLICATIONS (AD, VR, WC) * * NVASP - TO ACCESS THE HRS SYSTEM (WAGES) * * * * * *PLEASE ENTER ONE OF THE ABOVE APPLICATION IDS AT THE PROMPT BELOW AND* *PRESS THE ENTER KEY * * TERMID = C341PRSG * ********************************************************************************* ENTER DESIRED APPLICATION ID => UI

Signon for CICS/ESA Release 4.1.0 APPLID TUI WELCOME TO CICSTUI * PRODUCTION SIGN-ON REGION * PROD LPAR Type your userid and password, then press ENTER: Userid . . . . U571spm Groupid . . . Password . . . Language . . . New Password . . . DFHCE3520 Please type your userid. F3=Exit

UI COMPUTER TRANSACTIONS (Cont’d)

To view a claimant's UC benefit claim history, type BH01/SS# for oldest to the newest listing or BH10/SS# for reverse newest to oldest listing.

UTJ0 NEXT: utcr 261470005 LVL: 0 05/24/01

UTMUT00 UC Tax Main Menu 13:49:20 1 Account Maintenance (UTC0) 2 Case Management (UTM0) 3 Collections (UTO0) 4 Field Audit (UTA0) 5 Registration (UTG0) 6 System Support (UTS0) 7 Tax Rate (UTR0) 8 Tax/Wage Reporting (UTW0) Select: 01 HELP S03 EXIT 00003 Selection required

To access the UC Tax screens, type UCTE, press Enter. To view wages, tab the cursor to the word "NEXT:" and type UTCR and the SSN (no spaces) and hit Enter.

COMMAND==> BH01/261470005 05/24/01 11:53BH01 261-47-0005 CLAIMS & HISTORY PAGE 01RHONDA S HUGHES DOB= 06/30/58 WS= 2 WW= Y BYB= 02/25/012926 NE 18TH DRIVE ID= F/2 ERP=75 06 LO= 3624-0 GAINESVILLEGAINESVILLE FD= U PCW= 04/07/01 FILED= 02/26/01FL 32609 CERT ISS= 04/10/01 WKS= 04/14/01 04/21/01 MC= V IT= YPHONE= 352-336-0044 WBA= $275 AC= $6132 BAL= $5307 DET= 02/26/01----------- ------- -------- ------- ------- -------- ------- -------- ----------------POTENTIAL ISSUE 09RTW SUSP: PEND: 09/30/01 REJ : 03/30/01----------- ------- -------- ------- ------- -------- ------- -------- ----------------CLAIMANT DISQUALIFIED 03/18/01 TO 02/24/04 IS: 09 APP: 05/17/01----------- ------- -------- ------- ------- -------- ------- -------- ----------------CLAIM 02/24/02 OVERPAYMENT TYPE= NON-FRD BAL= $371.00 DET= 04/13/01----------- ------- -------- ------- ------- -------- ------- -------- ----------------# WEEK UT DEDUCT COMP AMT WARRANT # DATE T AMT BAL PGM BYE----------- ------- -------- ------- ------- -------- ------- -------- ----------------02/26/01 CLAIM FILED 02/26/01 3624 J CF UC ERP 75 HOW=I REG 02/24/02 NO STOPS RET= $0 CS% WS= /2 MC= V02/26/01 SEPARATED FROM: MOLTECH POWER SYSTEMS INC #: 2222329 02/24/02 EMPLOYED ON: 02/12/87 TO 02/23/01 REASON SEP: T TEMP LAYOFF WAGES: GR: 99999.99 LAST WEEK: 0.00 RETURN TO WORK: 09/30/0102/26/01 POTENTIAL ISSUE ADDED AT 21:14 BY J CF IN 3624 02/24/02 ISSUE: 09RTW SUSP: 09/30/01 P/N


This screen shows wages that were reported for the social security number. You can page forward by pressing the F8 key.To look at previous pages, press F7.

UTCR NEXT: LVL: 0 05/24/01 UTMAM44 UC Tax SSN Detail 13:59:22 SSN: 261 47 0005 Employee Name Acct ID Qtr/Yr Wages H CT HUGHES RHONDA C 1064824 A 2 1999 6,009.16 Y EMPLOYER NAME/ADDRESS 3 1999 4,912.75 EVEREADY BATTERY COMPANY INC 4 1999 1,970.12 FL C/O THE FRICK COMPANY P O BOX 283 SAINT LOUIS MO 63166 01 HELP 03 EXIT 08 FWD S03 MENU S05 SUSP S06 RESM S11 CMFM S12 FIND 00091 MORE PAGES EXIST


UTG5 NEXT: LVL: 0 05/24/01 UTMRG07 UC Tax Employer Detail 1 14:13:27 Account ID: 1064824 6 Status: A ACTIVE FEIN: 43 1407915 Name: EVEREADY BATTERY COMPANY INC Law Code: F SUCCESSION Empr Type: RG REGULAR Field Off: FIELD OP Trade Name: Addr Line 1: C/O THE FRICK COMPANY Effective: 07 01 1986 Addr Line 2: P O BOX 283 Establish: 07 01 1986 City: SAINT LOUIS Inactive: State: MO Zip: 63166 0283 Reason: Phone: 314 997 2100 Ext: To Rate: Legal Entity Type Spc Mailing: Rate Eff: 1 2001 CO CORPORATION Uncollectible: Rate: .0540 Source: ER EMPLOYER R EFT 01 HELP 03 EXIT 05 RLTN 06 ADDR 11 CMNT 12 CNCL S01 FHLP S02 CASE S03 MENU S04 NAME S05 SUSP S06 RESM S09 PHON S10 DTL2 S11 CMFT S12 FIND

To search for the employer's UC tax account number using the employer's NAME, type after NEXT: at the top of the page, UTG5,,employer name (no spaces) and hit Enter.

UTJ0 NEXT: utg5,,eveready battery company inc LVL: 0 05/24/01 UTMUT00 UC Tax Main Menu 13:49:20 1 Account Maintenance (UTC0) 2 Case Management (UTM0) 3 Collections (UTO0) 4 Field Audit (UTA0) 5 Registration (UTG0) 6 System Support (UTS0) 7 Tax Rate (UTR0) 8 Tax/Wage Reporting (UTW0) Select: 01 HELP S03 EXIT 00003 Selection required

This screen shows the employer's telephone number and address.

ERP RESPONSIBILITIES FOR ONE-STOP CAREER CENTERS

• SCHEDULE ERP INTERVIEWS

• TALLY ERP VIA BL80 SECURED TRANSACTION TO REMOVE 06ERP FLAG

• ORDER CERTIFICATIONS VIA BP52 SECURED TRANSACTION

• ADD APPROPRIATE POTENTIAL ISSUE FLAGS & COMMENTS IF NEW ISSUES ARE DISCOVERED

• FORWARD ERP QUESTIONNAIRE FORM TO APPROPRIATE ADJUDICATION HUB

BL80 UI BENEFIT CLAIMANT CONTROL SYSTEM ERP INTERVIEW COMPLETED

AAA GG SSSS BYB: PCW: BYE: ERP/CLASSIFICATION WEEKS ----> WEEKS SINCE LAST ERP --------> TALLY Y OR N ----------------> COMMENT --->

ENTER NEXT CLAIM: SSN= AAAGGSSSS BYB= YY MM DD MO/DA OPTIONAL ENTER SSN (AND BYB?) FOR ERP'ED CLAIM

PRESS: "ENTER" TO PROCESS ERP/CHANGE "PF1/13" FOR HELP "CLEAR" TO EXIT TRANSACTION "PF3/15" TO BYPASS CURRENT CLAIM "PF9/21" FOR BQ41 "PF5/17" FOR BH10 HISTORY

BL80 TRANSACTION

This transaction is used to update the history to indicate the completion of an ERP interview.

ERP Interview Completion via BL80

This transaction is used to update the history to indicate the completion of an ERP Interview. This transaction will produce information for periodic reports of ERP activities to management.

1. The counter containing the number of weeks since the last ERP Interview will be reset to zero (or a value specified by the operator);

2. An ERP Interview will be tallied;

3. The operator may add comments to the history in an area supplied;

• The BH10 can be accessed before the ERP Interview is processed.

• The BQ41 can be accessed as the ERP Interview is processed.

BQ41 FLAG TRANSACTION

BQ41 POTENTIAL ISSUES - 261 47 0005 EFF

ENTER SSN AND EFF DATE, THEN PRESS ENTER

BQ41 POTENTIAL ISSUES - 261 47 0005 EFF 02 25 01 NO MORE POTENTIAL ISSUES EXIST FOR SSN TO FLAG A POTENTIAL ISSUE, PLEASE ENTER REQUESTED DATA BELOW ISSUE: 05HTH SUSP: PEND: 05 20 01 REJ: COMMENT: PER ERP, CLT WAS SICK FROM 05/18/01 THRU 05/24/01. "ENTER" PROCESS NEW ISSUE AND RECEIVE BLANK SCREEN FOR ADDING NEW ISSUE "PF1/PF13" DISPLAY TRANSACTION HELP WINDOWS "PF12/PF24" ERASE ALL UPDATES FOR THIS SSN AND ALLOW ENTRY OF NEXT SSN-BYB

After entering transaction code BQ41, type in the claimant’s social security number, press Enter.

Enter the appropriate flag code and enter the date of the potential issue in the Pending section. Be sure to add a comment that this potential issue was discovered during the ERP.

BP52 COMPUTER TRANSACTION

Frequently due to the scheduling process, it will be necessary to use transaction BP52 to request additional certifications and restart the RSVP claim process.

BP52 UI BENEFIT SYSTEM CERTIFICATION REQUEST 05/25/01 TIME: 14:24179409353JACK R PATTERSON DOB= 08/24/48 WS= 2 WW= Y BYB= 04/29/01996 SUMMER LAKES DR ID= M/1 ERP=10 02 LO= 3631-0ORLANDO FD= U PCW= 05/12/01 FILED= 05/03/01FL 32835 CERT ISS= 05/15/01 WKS= 05/19/01 05/26/01 MC= V IT= YPHONE= 407-822-8050 WBA= $275 AC= $7150 BAL= $6875 DET= 05/08/01

SELECT FROM THE LIST BELOW BY ENTERING AN X BESIDE THE WEEK(S). IF MORE THAN ONE WEEK IS SELECTED, THEY MUST BE CONSECUTIVE.- 05/19/01- 05/26/01- 06/02/01- 06/09/01- 06/16/01 IT IS SUGGESTED THAT THE OPTIONAL COMMENT LINE BELOW BE USED- 06/23/01 TO ENTER A BRIEF EXPLANATION OF WHY THIS REQUEST IS BEING MADE. COMMENT: | |- ENTER X FOR LOCAL OFFICE RETURN ADDRESS OR V FOR RSVP FORM.

SSN: --- -- ---- EFFECTIVE DATE: MM DD YY PGM-ID: - ENTER NEXT SSN THE BYB AND PROGRAM ID ARE OPTIONALPF1/13 : HELP/INSTRUCTIONS PF5/17: BH10 HISTORY CLEAR: EXIT TRANSACTION

CLAIMS HISTORY - SECTIONS

BH10

COMMAND==> BH10/ 262959767 01/ 18/ 00 08:53BH10 262-95-9767 CLAIMS & BWD HISTORY PAGE 01CARMEN O GONZALEZ DOB= 06/ 16/ 48 WS= 3 WW= Y BYB= 11/ 14/ 99134 E 47TH ST. ID= F/ 3 ERP= 10 LO= 3682-0 HIALEAH

CLAIM HIALEAH FD= U PCW= 06/ 03/ 00 FILED= 11/ 19/ 99CONTROLS FL 33013 CERT ISS= 05/ 26/ 00 WKS= 05/ 27/ 00 06/ 03/ 00 MC= M IT = N

PHONE= 305-557-6813 WBA= $92 AC= $2392 BAL= $0 DET= 11/ 19/ 99ALIEN NUMBER= 022 960 952-------------------------------------------------------------------------------------------------------------------------------------------POTENTIAL ISSUE 02ROW SUSP: PEND: 06/ 10/ 00 REJ : 06/ 20/ 01-------------------------------------------------------------------------------------------------------------------------------------------CLAIMANT DISQUALIFIED 02/ 26/ 00 TO 11/ 13/ 03 IS: 02 APP: 02/ 16/ 00

DATED STOPS -------------------------------------------------------------------------------------------------------------------------------------------AND FLAGS CLAIM 11/ 13/ 00 DISQUALIFIED 02/ 27/ 00 TO 03/ 12/ 03 IS: 05 APP: 06/ 11/ 00

-------------------------------------------------------------------------------------------------------------------------------------------CLAIM 11/ 13/ 00 OVERPAYMENT TYPE= NON-MON BAL= $184 DET: 12/ 23/ 99-------------------------------------------------------------------------------------------------------------------------------------------# WEEK UT DEDUCT COMP AMT WARRANT # DATE T AMT BAL PGM BYE-------------------------------------------------------------------------------------------------------------------------------------------09/ 15/ 00 APPEAL DECISION GFS 3682 ON 2-02-800001 0553391 REG 11/ 13/ 00

RESULT: NONMON DET REVERSED BY REFEREE DECISION MLD 09/ 12/ 0008/ 25/ 00 UCB-32 MAILED TO EMPLOYER ACCOUNT #: 0553391 BY DPH 3566 11/ 13/ 0006/ 20/ 00 REF APPEAL FILED GFS 3682 TO 1-02-800001 0553391 REG 11/ 13/ 0006/ 20/ 00 POTENTIAL ISSUE ADDED AT 12:38 BY GFS IN 3682 11/ 13/ 00

ISSUE: 02ROW PEND: 06/ 10/ 00BENEFIT COMMENT LRT FROM RB APPARAL. RECALLED BY PHONE 06-09-00.HISTORY DID NOT RETURN

28 06/ 03/ 00 T 92.00 1/ 3177684 06/ 13/ 00 0 REG 11/ 13/ 0027 05/ 27/ 00 T 92.00 1/ 3177684 06/ 13/ 00 92 REG 11/ 13/ 0005/ 31/ 00 NON-MON RE-DET BY CND 3682 FOR 1-02-800001 0553391 REG 11/ 13/ 0026 05/ 20/ 00 92.00 1/ 3082438 05/ 26/ 00 184 REG 11/ 13/ 0025 05/ 13/ 00 92.00 1/ 3082438 05/ 26/ 00 184 276 REG 11/ 13/ 0024 05/ 06/ 00 T 92.00 1/ 3005310 05/ 16/ 00 368 REG 11/ 13/ 0023 04/ 29/ 00 T 92.00 1/ 3005310 05/ 16/ 00 460 REG 11/ 13/ 0022 04/ 22/ 00 T 92.00 1/ 3005310 05/ 16/ 00 276 552 REG 11/ 13/ 0021 04/ 15/ 00 G 92.00 1/ 2999652 05/ 12/ 00 644 REG 11/ 13/ 00

CLAIM CONTROLS

The claim controls for each claim on file for each claimant, are filed in chronological order. Controls for special programs (TRA, DUA, & STC) are displayed below the UI codes.

1. BH01 262-95-9767 CLAIMS & BWD HISTORY PAGE 01

2. CARMEN O. GONZALEZ 6. DOB= 06/ 16/ 68 11. WS= 3 15. WW= Y 18. BYB= 11/ 14/ 99

134 E 47TH ST. 7. ID= F/ 3 12. ERP= 10 16. LO= 3682-0 HIALEAH

3. HIALEAH 8. FD= U 13. PCW= 06/ 03/ 00 19. FILED= 11/ 19/ 99

FL 33013 9. CERT ISS= 05/ 26/ 00 WKS= 05/ 27/ 00 06/ 03/ 00 20. MC= V 22. IT= Y

4. PHONE= 305-557-6813 10. WBA= $92 14. AC= $2392 17. BAL= $0 21. DET= 11/ 19/ 99

5. ALIEN NUMBER= 022 960 952

1. SOCIAL SECURITY #

2. NAME

3. ADDRESS

4. PHONE NUMBER

5. ALIEN NUMBER

6. DATE OF BIRTH

7. SEX/ RACE

8. FUND CODEU= REGULARF= UCFEX= UCXC= CWC

9. DATE LAST CERTIFICATIONWAS MAILED TO CLAIMANT & WEEKS IT

CONTAINED

10. WEEKLY BENEFIT AMOUNT

11. RECOMMENDED WORKSEARCH PER WEEK

12. ELIGIBILITY REVIEW PROGRAM

13. MOST RECENT WEEK CLAIMED

14. TOTAL AVAILABLE CREDITS

15. WAITING WEEK SERVEDY= YES, N= NO

16. COST CENTER NUMBER& CITY NAME

17. BALANCE OF AVAILABLE CREDITS

18. EFFECTIVE DATE OF THE CLAIM

19. DATE CLAIM WAS FILED

20. MAIL CLAIM SWITCH:

M= MAILS WARRANT & 2 WEEK CERT.N= DOES NOT GENERATE A PAYMENT CERT.U= GENERATES 1 WEEK CERT. WITH L.O.

RETURN ADDRESSK= NO PAYMENT CARD IS GENERATEDR= SUBSEQUENT CERT. CARD IS SUPPRESSEDV= VOICE RESPONSE

21. DATE OF LAST MONETARY DETERMINATION

22. INCOME TAXY= YES, N= N

DATED STOPS AND FLAGS

Date range stops are the result of nonmonetary determinations and appeal decisions that deny benefits.Date range stops cannot be overridden. Dated flags are used to initiate some action at a future date.

Potential Flag code Two-digit First 3 digits ofissue flag issue code deductible income

Date range stop that may Weekly rate Date the Date the Control date forcarry over to next benefit of deduction deduction deduction subsequent certificationsyear (contains no BYE date) began will end & overpayments

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------DEDUCTIBLE INCOME $ 300.00 02/27/00 TO 03/04/00 IS: 04 -377 APP: 04/08/00------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------POTENTIAL ISSUE 06ERP SUSP: 04/23/00 PEND: REJ: 05/09/00------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------CLAIM 02/06/00 DISQUALIFIED 03/12/00 TO 03/18/00 IS: 05 APP: 04/23/00------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Date range stop that First week to begin Date range of Issue Control datethat can affect only begin suspending stop payment code for subsequentone benefit year (contains subsequent certificationsBYE date to which the stop certifications & overpaymentsapplies)

First week First week Date the flagto begin to begin was enteredpending rejectingpayment to BP80

BENEFIT HISTORY - 2

BH10---------------------------------------------------------------------------------------------------------------------------------------------------- # WEEK UT DEDUCT COMP AMT WARRANT # DATE T AMT BAL PGM BYE---------------------------------------------------------------------------------------------------------------------------------------------------- 2. 3. 4. 5. 6. 10. 13. 05/ 06/ 00 QG 93.00 R 05/ 17/ 00 REG 03/ 31/ 01

04/ 29/ 00 QG 93.00 R 05/ 17/ 00 REG 03/ 31/ 01

04/ 22/ 00 QG 93.00 R 05/ 17/ 00 REG 03/ 31/ 01

04/ 15/ 00 QG 93.00 R 05/ 17/ 00 REG 03/ 31/ 01

04/ 08/ 00 QG 93.00 R 05/ 17/ 00 REG 03/ 31/ 01

BH01---------------------------------------------------------------------------------------------------------------------------------------------------- 02/ 03/ 01 WG 02/ 23/ 01 REG 01/ 26/ 02 1 7 8 9. 11 12.01 02/ 10/ 01 G 84.00 2/ 1513493 02/ 23/ 01 84 2016 REG 01/ 26/ 02 15.00 W02 02/ 17/ 01 84.00 2/ 1555785 03/ 01/ 01 1932 REG 01/ 26/ 02 15.00 W03 02/ 24/ 01 84.00 2/ 1555785 03/ 01/ 01 168 1848 REG 01/ 26/ 02 15.00 W

1. PAYMENT # OF WEEK CLAIMED

2. ENDING DATE OF WEEK CLAIMED

3. WEEK USE FLAG:W= WAITING WEEK I= INELIGIBLEM= MONETARILY INELIGIBLEH= HOURS WORKED INELIGIBLEN= PENDING NON MONQ= DISQ. AUTOMATED NON MONB= BACK TO WORK

4. WEEK ENTRY SOURCE:T= TERMINALG= AUTOMATIC REPROCESSR= REJ ECTED FROM BP80V= VOICE RESPONSE

5. AMOUNTS REDUCING BENEFITS

6. CODES FOR AMOUNTS REDUCINGPAYMENTS BUT NOT BALANCE:D= WORKERS COMP-WILNO= CURRENT CLAIM OFFSETR= RETIREMENTS= STC HOURS WORKEDV= VACATION PAY

7. COMPENSATION AMOUNT PAID FOR AWEEK

8. COMPENSATION THAT REDUCES THEBALANCE:C= CHILD SUPPORTP= PREVIOUS CLAIM OFFSETW= 15% INCOME TAX DEDUCTION

9. LAST NUMERAL IN FISCAL YEAR BEFORETHE SLASH, WARRANT # AFTER THESLASH

10. DATE THE WARRANT WAS PROCESSED

11. TOTAL AMOUNT OF THE WARRANT

12. BALANCE AFTER WARRANT

13. PROGRAM UNDER WHICH THE WEEK WASPAID:

REG TRAEB DUA STCFSC EU

BENEFIT HISTORY - 3

BH10---------------------------------------------------------------------------------------------------------------------------------------------------- # WEEK UT DEDUCT COMP AMT WARRANT # DATE T AMT BAL PGM BYE----------------------------------------------------------------------------------------------------------------------------------------------------02/ 05/ 01 POTENTIAL ISSUE DELETED AT 20:03 BY ADP IN 1510 01/ 26/ 02

ISSUE: 06J SR SUSP: 02/ 11/ 01

02/ 06/ 01 POTENTIAL ISSUE ADDED AT 20:50 BY PCG IN 3630 01/ 26/ 02

ISSUE: 01DIS PEND 01/ 27/ 01

COMMENT J OB SEPARATION DUE TO DISCHARGE

EMPLOYER : 0645549 E.O.C.

02/ 06/ 01 POTENTIAL ISSUE ADDED AT 20:50 BY PCG IN 3630 01/ 26/ 02

ISSUE: 06J SR SUSP 02/ 11/ 01

02/ 06/ 01 SEPARATED FROM: MA RAINBOWS INC. # : 0640049 01/ 26/ 02

EMPLOYED ON: 09/ 12/ 94 TO 01/ 25/ 01 REASON SEP : D DISCHARGE

WAGES: GR: 8461.61 LAST WEEK: 0.00 RETURN TO WORK: 00/ 00/ 00

02/ 06/ 01 CLAIM FILED 01/ 31/ 01 3630 PCG UC ERP 10 REG 01/ 26/ 02

SO= NONMON RET= $0 CS% WS= / 3 MC=Q

1. DATE THE CLAIM WAS ENTERED

2. DATE THE CLAIM WAS TAKEN

3. L.O. NUMBER & INITIALS OF ENTRY OPER.

4. TYPE OF CLAIM

5. ELIG. REVIEW CODE AT TIME OF ENTRY

6. STOP CODES ON INITIAL FILING

7. RETIREMENT

8. CHILD SUPPORT

9. WORK SEARCH ON INITIAL FILING

10. MAIL CLAIM CODE ON INITIAL FILING

11. EMPLOYER SEPARATION INFORMATION:ER NAME & #DATES OF EMPLOYMENTREASON FOR SEPTOTAL GROSS WAGESEARNINGS FOR 1ST WEEK ON THE CLAIMRETURN TO WORK DATE

12. POTENTIAL ISSUE FLAG ADDED, JOBSERVICE REGISTRATION

13. POTENTIAL ISSUE FLAG ADDED FORDISCHARGE

14. POTENTIAL ISSUE FLAG DELETED

BENEFIT HISTORY - 4

BH01

1. NONMONETARY DETERMINATION ISSUED

2. INITIALS AND LOCAL OFFICE OF THE ADJUDICATOR

3. AUTOMATED NONMON CODE

4. EMPLOYER #

5. REFEREE APPEAL

6. INITIALS AND L.O. # OF ENTRY OPERATOR

7. AUTOMATED NONMON CODE BEING APPEALED

8. EMPLOYER # ON THE APPEALED DETERMINATION

9. NAME CHANGE

10. ADDRESS CHANGE

11. CLAIM REOPENED

12. REFEREE’S DECISION

13. RESULTS OF APPEAL

14. DATE DECISION WAS MAILED

15. APPEAL TO UAC

16. NONMON STOP ORDER ENTERED

BH01/ 290-72-1700 CLAIMS & HISTORY PAGE 02

07/ 18/ 00 NONMON DET. BY SIS 3635 FOR 2-04-377150 0095117 REG 06/ 23/ 01

STOP REMOVED 4 - NONMON ON REG BY DET IN 1510 ON 07/ 18/ 00 AT 19:45 06/ 23/ 01

10/ 02/ 00 REF APPEAL FILED BY MMV 3635 TO 2-04-377150 0095117 REG 06/ 23/ 01

10/ 02/ 00 POTENTIAL ISSUE ADDED AT 20:15 BY BEP IN 3635 06/ 23/ 01

ISSUE;; 06J SR SUSP: 10/ 18/ 00

CHANGED NAME FROM AURA J . CAME

BY BEP IN 3635 ON 10/ 02/ 00 AT 20:02 REG 06/ 23/ 01

ADDRESS FROM 31 OLD WINTER GARDEN OCOEE FL 34761

BY BEP IN 3635 ON 10/ 02/ 00 AT 20:02 06/ 23/ 01

CHG WKS LAST ERP FROM 002 TO 000 BY BEP IN 3635 ON 10/ 02/ 00 AT 20:02 06/ 23/ 01

10/ 02/ 00 REOPENED FILED 10/ 01/ 00 3635 BEP REG 06/ 23/ 01

10/ 03/ 00 POTENTIAL ISSUE DELETED AT 22:27 BY ADP IN 1510 06/ 23/ 01

ISSUE: 06J SR SUSP: 10/ 15/ 00

01 10/ 07/ 00 T 999.00 6/ 0000000 10/ 25/ 00 6500 REG 06/ 23/ 01

01 10/ 14/ 00 T 999.00 6/ 0000000 10/ 25/ 00 6500 REG 06/ 23/ 01

11/ 13/ 95 APPEAL DECISION BY SIS 3635 ON 1-04-377150 0095117 REG 06/ 23/ 01

RESULT: NONMON DET REVERSED BY REFEREE DECISION MAILED 06/ 23/ 01

07/ 01/ 00 WG 11/ 14/ 00 REG 06/ 23/ 01

01 07/ 08/ 00 G 250.00 6/ 0933233 11/ 14/ 00 250 6250 REG 06/ 23/ 01

11/ 17/ 00 UAC APPEAL FILED BY KAW 1620 TO 1-04-377150 0095117 REG 06/ 23/ 01

STOP ENTERED 4 - NONMON ON REG BY MMV IN 3635 ON 11/ 20/ 00 AT 09:02 REG 06/ 23/ 01

Claim filed via InternetBH01 054-72-8003 CLAIMS & HISTORY PAGE 01 MICHELLE L STUDSTILL DOB= 06/ 18/ 75 WS= 2 WW= N BYB= 03/ 25/ 01 5568 BISCAYNE DRIVE ID= F/ 1 ERP=06 00 LO= 3672-4 LAKE WORTH J GREENACRES FD= U PCW= 03/ 24/ 01 FI LED= 03/ 28/ 01 FL 33463 CERT ISS= 03/ 29/ 01 WKS= 03/ 31/ 01 04/ 07/ 01 MC= V IT= N PHONE= 561-963-2199 WBA= $227 AC= $4251 BAL= $4251 DET= 03/ 29/ 01 STOPS= NONMON ---------------------------------------------------------------------------------------------------- POTENTIAL ISSUE 09WCP SUSP: PEND: 03/ 25/ 01 REJ : 03/ 29/ 01 ---------------------------------------------------------------------------------------------------- # WEEK UT DEDUCT COMP AMT WARRANT # DATE T AMT BAL PGM BYE ---------------------------------------------------------------------------------------------------- 03/ 29/ 01 CLAIM FILED 03/ 28/ 01 3575 PHC UC ERP 06 HOW=E REG 03/ 24/ 02 SO= NONMON RET= $0 CS% WS= / 2 MC= V 03/ 29/ 01 POTENTIAL ISSUE ADDED AT 15:50 BY PHC IN 3575 03/ 24/ 02 I SSUE: 09WCP PEND: 03/ 25/ 01 COMMENT WORKERS COMP PERM TOTAL E.O.C. 03/ 28/ 01 WEB CLAIM CONTROL ID 0000070740 [email protected] 03/ 29/ 01 SEPARATED FROM: PAYCHEX BUSINESS SOLUTIONS #: 0000000 03/ 24/ 02 560 VILLAGE BLVD STE 270 WEST PALM BEACH FL 33409 PHONE NO 877 459 3924 EMPLOYED ON: 12/ 01/ 99 TO 03/ 08/ 01 REASON SEP: P PERM LAYOFF WAGES: GR: 12091.78 LAST WEEK: 0.00 RETURN TO WORK: 00/ 00/ 00 03/ 29/ 01 POTENTIAL ISSUE ADDED AT 21:35 BY PHC IN 3575 03/ 24/ 02 I SSUE: 06J SR SUSP: 04/ 11/ 01 03/ 30/ 01 POTENTIAL ISSUE DELETED AT 23:28 BY ADP IN 1510 03/ 24/ 02 I SSUE: 06J SR SUSP: 04/ 11/ 01

END OF TRANSMISSION 04/ 03/ 01 13:46 P/ 1

FLAG, STOPS, COMMENTS

FLAGS - Transaction BQ41 is used for placing dated potential issue flags on the claim.The issue flag will interrupt routine payment of benefits until certain conditions are met andthe flag is removed by claims personnel. In conjunction with any stop code entered, BQ41Flag(s) can be entered prior to the claimant claiming the waiting week to alert officepersonnel of possible potential issues found on the form JB-310 that need adjudicating orFlag(s) may be entered during the claim series when the issue detected might affect theclaimant's future eligibility for benefit.

This transaction gives three option key-in fields for interrupting routine payment ofbenefits and or claim certification. The three options are:

1. Suspend: A week-ending date keyed in this field will suspend production ofsubsequent claim certifications for the week-ending date keyed in andall claimed weeks thereafter.

2. Pending: A week-ending date keyed in this field will cause that claim week andall claim weeks thereafter to process into the benefits history withoutpaying. The letter "N" will appear beside the week-ending date in the benefit history (the same thing happens when there is a "4" stop onthe claim). Issues will appear on SAR report, UB2080 PITRK whenweek affected is claimed.

3. Reject: A week-ending date keyed in this field will cause that claim week andall other claim weeks thereafter to reject to the BP80 reject list of thecost center on the claim.

Potential issue flags codes are as follows:

00NMP - NONMONETARY DETERMINATION PENDING01DIS - DISCHARGE02AWK - AVAILABLE WORK02JRF - JOB REFERRAL REFUSAL02 JSR JOB SERVICE REGISTRATION IS NOW REQUIRED02ROW - REFUSED OFFER OF WORK04RET - RETIREMENT INCOME04WLN - WAGES IN LIEU OF NOTICE05DMC - DOMESTIC CIRCUMSTANCES05CIT - CITIZENSHIP05DSW - DISTANCE TO WORK/TRANSPORTATION05GEN - GENERAL AVAILABILITY05HTH - HEALTH05PRG - PREGNANCY05SCH - SCHOOL OR TRAINING05TRV - TRAVELING/OUT OF STATE06ADR- ADDRESS HAS CHANGED06CIC - CALL-IN CARD SENT06 DEF- DEFERRED STATUS -- NEEDING ERP06ERP - ELIGIBILITY REVIEW PROGRAM (DELETES AUTOMATICALLY

WHEN SUBSEQUENT WEEK PROCESSED)06JSR - JOB SERVICE REGISTRATION08JHD - JOHNSON DECISION, 2ND DETERMINATION PENDING08VOL - VOLUNTARY QUIT

09BTD - BETWEEN TERMS DENIAL09ARN- EMPLOYER REPORTED CUSTOMER HAS BEGUN TO WORK09LOA - LEAVE OF ABSENCE09RTW - RETURN TO WORK (DEFINITE JOB ATTACHMENT)09SDP - SICK OR DISABILITY PAY09SEA - SEASONAL EMPLOYMENT09SEM- SELF-EMPLOYMENT09SEP- RSVP JOB SEPARATIONS09SUS - SUSPENSION, 2ND DETERMINATION PENDING09VHP - VACATION OR HOLIDAY PAY09WCP - WORKERS' COMPENSATION09$WE - EARNING IN WEEKS NOT CLAIMED, POTENTIAL SEPARATION

ISSUES OR ADDITIONAL CLAIM COUNT10FED- VERIFICATION OF FEDERAL WAGES NOT YET RECEIVED10UCX- UCX CLAIMANT RESIDING OUT OF STATE15RQR- REQUALIFYING REQUIREMENTS (3X WBA)19JSA- JOB SEARCH ASSISTANCE19PRO- FAILURE TO ATTEND MANDATORY RE-EMPLOYMENT SERVICES

If the flag code is not sufficient explanation of the reason for the flag, a short comment may be keyed in after the word "COMMENT. For complete displayed instruction for using transaction BQ41 or any other transaction, on a clear screen key in BN00/(transaction code).

Potential issue flags codes - continued

ELIGIBILITY REVIEW PROGRAM. Reengineering of the Unemployment Processes.

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