Electronic Miscellaneous Document for Travel Agencies User Guide ...

Electronic Miscellaneous Document (EMD) for Travel Agencies – User Guide 1/58

Electronic Miscellaneous

Document for Travel

Agencies

User Guide

Distribution Product Management

Version 1.6

13th

March 2012


Index

1 Overview .................................................................................... 3

1.1 Definitions............................................................................................................. 3 1.2 Scope ..................................................................................................................... 4 1.3 Impacted Customers.............................................................................................. 4

1.4 Impacted areas ...................................................................................................... 4 1.5 Roadmap ............................................................................................................... 4 1.6 Implementation Date ............................................................................................. 5

1.7 API/Web Services ................................................................................................. 5

2 Main Benefits ............................................................................. 6

3 Impacts ....................................................................................... 7

3.1 EMD Creation ....................................................................................................... 7 3.2 Manual pricing and Pricing Record (TSM-P) ....................................................... 8

3.3 Issuance of the EMD ........................................................................................... 17 3.4 Re-print & e-mailing after EMD issuance .......................................................... 23

3.5 Print List from Sales Reports TRCP ................................................................... 24 3.6 Reporting............................................................................................................. 26 3.7 Display of EMD record ....................................................................................... 27

3.8 Display of e-ticket record.................................................................................... 31

3.9 Exchange of EMD............................................................................................... 32 3.10 Refund of EMD................................................................................................. 34 3.11 Cancellation of EMD ........................................................................................ 37

3.12 History display of EMD .................................................................................... 40 3.13 Back Office AIR/IMR....................................................................................... 41

3.14 Other integrations.............................................................................................. 57

4 Contacts .................................................................................... 58


1 Overview

This User Guide describes the Amadeus Electronic Miscellaneous Document (EMD) solution for travel agencies, and details the complete reservation flow from EMD creation to issuance, including pricing and any follow-up transactions. Also described are the modifications to reporting, the back-office systems, and the interaction with other Amadeus solutions.

1.1 Definitions

EMD (Electronic Miscellaneous Document) The EMD (Electronic Miscellaneous Document) is the latest industry standard solution which enables agents to issue documents for travel related services, replacing the MCO (Miscellaneous Charges Order) that is currently in common use (depending on the market). The EMD is the new industry standard electronic version, which will also enable the collection of unbundled airline services. IATA definition: “The Electronic Miscellaneous Document (EMD) is the new industry standard method to document the sale, and track usage of charges collected outside of a ticket (e.g. residual value, excess baggage charges, miscellaneous charges…).” “The services sold using an EMD may be linked to the flight coupon (pet in cabin, excess baggage, vegetarian meal, etc.), but not necessarily (train ticket, taxi, car rental, rebooking fees, etc.).” IATA/ATA has set a target of 100% EMD implementation for travel agencies by the end of 2013. EMD-A (EMD Associated) / EMD-S (EMD Stand-alone) There are two types of EMD:

EMD-S (stand-alone) - Fully replaces the paper automated and virtual MCO (Miscellaneous Charges Order) - Not necessarily linked to the ticket - Can be issued in connection with ticket (as a reference) - Can be used at different stages of the sales flow (at issuance, at change of status time) Examples: vouchers, residual value

EMD-A (associated) - Directly linked to an individual flight coupon - Used to collect charges at the same time as the flight coupon (the status of both coupons are synchronized) - Can be automatically or manually associated and disassociated from an e-ticket Examples: meal, excess baggage


EMD coupons Similarly to an electronic ticket, the EMD can contain up to 16 coupons with a coupon status showing either open, used, refunded, or void EMS (EMD Server) EMD sales are stored in an EMD database on the airline side, known as an EMD Server (EMS). An EMD can be issued for a validating carrier if the carrier is technically ready to handle EMDs, that is to say if the carrier has deployed an EMS.

1.2 Scope

This user guide covers the ability for Amadeus travel agencies to handle EMD-A (EMD associated) and EMD-S (EMD stand-alone), for airlines having deployed an EMS (EMD Server). The interlining processing will be covered in a future communication.

1.3 Impacted Customers

All Amadeus Central Ticketing System (CTS) travel agents: in a BSP (Billing Settlement Plan) market in an ARC (Airlines Reporting Corporation) market

1.4 Impacted areas

PNR (Passenger Name Record) display response Transitionally Stored Miscellaneous, type P (TSM-P) Issuance and follow-up transactions Printing Sales reports Back-office AIR (Amadeus Interface Record) Amadeus Ticket Changer Amadeus Selling Platform

1.5 Roadmap

Due to the technical complexity of EMD solution, the deliveries are planned in several phases.


Please refer to the “Delivery roadmap” section of the EMD for Travel Agencies community site.

1.6 Implementation Date

Market implementations are on-going. Some markets are already EMD deployed and other ones are in a pilot phase. The distribution implementation roadmap is regularly updated, based on airlines and markets’ readiness. Please refer to the “Implementation” section of the EMD for Travel Agencies community site.

1.7 API/Web Services

EMD solution is currently available via Web Services. Please send an e-mail to [email protected] if interested in implementing the EMD in Web Services. Integration in API is currently under study, and will be advised at a future date. APIv2 are planned to be released in 2012.

https://community.amadeus.com/sites/AmadeusEMDTravelAgencies/default.aspx





2 Main Benefits

The Electronic Miscellaneous Document (EMD) is the Amadeus solution for travel agencies to facilitate the sale of travel related services, using the latest electronic industry standards, and being fully integrated in Amadeus system. Key benefits: A single standardised method to issue all airline services, replacing the automated

MCO, Amadeus Virtual MCO & IATA Virtual MPD High product flexibility; allowing for full customisation according to any market

specifications or local constraints Fully integrated in the Amadeus system, offering a one-stop view in the PNR, with

automatic reporting in the sales report and back-office system via the Amadeus Interface Record.

Real-time and secured information throughout the whole EMD cycle The accountable document for the Amadeus ancillary services solution The same workflow as for the existing automated/virtual MCO means minimal impact

to existing business practices Improved customer service with electronic technology (no paper to lose, time-saving

for passenger) Enhanced functionality such as interlining, multi-coupon documentation, e-ticket

association Environmentally friendly


3 Impacts

The EMD is the new industry standard solution that replaces the automated/virtual MCO solution. Following the introduction of the new Amadeus ancillary services product, the EMD also provides automatic fulfilment for travel agents to sell these chargeable services. All the actions to be taken and system impacts in order to use the EMD can be found below.

3.1 EMD Creation

The EMD is created via a booking of services using an SSR (Special Service Request) or a SVC (manual auxiliary segment) containing a service code corresponding to a couple of data elements: RFIC/RFISC (Reason for Issuance Code/Reason for Issuance Sub Code) which are defined by the industry. Only the service code is entered to book the service and then translated by Amadeus into an RFIC/RFISC which is the industry service reference that is transmitted to all involved parties. The service code and way to book the services will be defined and communicated by airlines to travel agents. Depending on whether the service is PNR flight segment associated or not, it should be booked, with the relevant airline service code, via: a Special Service Request element (SSR), when the service is PNR flight segment

associated (current SSR process). a manual auxiliary segment called: Auxiliary Service Element (SVC), when the

service is not PNR flight segment associated. A separate communication will be sent later for more details.


3.2 Manual pricing and Pricing Record (TSM-P)

Services to be issued using EMD should be priced in a pricing record called a TSM-P (Transitional Stored Miscellaneous type P). This section describes how to manually create the pricing information in the TSM-P for manual EMD. Pre-requisite In order to allow TSM-P processing, the office profile field should be set up as follows: * * * * * * * * * * * * TICKETING DATA * * * * * * * * * * *

TSM TSM ALLOWANCE - YES

Display of an existing TSM-P pricing record Input The entry to display a TSM-P pricing record is the existing TQM entry: If there is only 1 active TSM, the system directly displays the corresponding pricing

record. If there are several active TSM, the system displays the TSM Index panel.

The TSM-P pricing record to be displayed can also be directly selected by using the existing selection options:

TSM selection options Explanations TQM/P1 Passenger selection TQM/INF Infant selection TQM/M1 TSM number selection

Note that the TQM/Lx entry (selection by line number) is not available for TSM-P. Output

TSM Index The existing TSM index will now also include the list of any TSM-P records. The layout remains the same. The only difference is that the TSM-P is flagged with a P indicator in the right hand ‘T’ column, with the TSM-M for a manual Virtual MCO being flagged with a M: M P R NAME TOTAL FOP ELEMENTS T

1 .1 E SMITH/JANE EUR 10.00 6 M

2 .2 A SMITH/JOHN EUR 20.00 7 M


3 .1 E SMITH/JANE EUR 11.00 8 M

4 .1 G SMITH/JANE EUR 50.00 CA 11-12 P

5 .1 G SMITH/JANE 13-14 P

6 .2 G SMITH/JOHN 15-16 P

7 .3 G SMITH/DAVE 17-18 P

8 .2 C SMITH/JOHN 19-20,2+ P

DELETED TSMS

9 C SMITH/DAVE

TSM-P pricing record The TSM-P pricing record is displayed in cryptic mode. Important note: The panel mode does not exist. The following data can be present in a TSM-P, At document level:

o TSM number o Office Id o Agent sign o TSM Creation Date o TSM Type o Change Flag (PC) o Fare Calculation Pricing Indicator (FCPI) o Fare Calculation Reporting Indicator (FCRI) o EMD type (Stand-alone or Associated) o International/Domestic Indicator o Validating Carrier o Issuance indicator if set to ‘No’ o Passenger names o Reason For Issuance Code o Paper MCO Reason For Issuance Code o Reason For Issuance Code description o Issue identifier o Base Fare (amount and currency) o Equivalent Amount (amount and currency)(when applicable) o Refundable amount (amount and currency) o Exchangeable amount (amount and currency) o Tax information (Tax amount + Tax currency + Tax Code) o Total Amount (amount and currency) o Bank Exchange Rate o Net Fare (amount and currency) o Commission o Tour Code o Form of Payment o Document Remarks o Fare Calculation o Endorsement o Fare Discount o Miscellaneous Information


o Original/Exchange document information At coupon level:

o Reason For Issuance Sub Code o Reason For Issuance Sub Code Description o PNR line o Operating Carrier o Fee Owner o Coupon Value o Origin (Boardpoint) o Destination (Offpoint) o Present To/At o Service remarks o Not Valid Before/After dates o Excess baggage data o Rate per Unit data o Non-Refundable indicator o Non-Exchangeable indicator o Non-Interlinable indicator o Consumed at issuance indicator o In Connection With Document(s) Number o In Connection With Coupon(s) Number

Fare Calculation Pricing Indicator (FCPI) / Fare Calculation Reporting Indicator (FCRI): Those indicators identify whether the pricing record is automatic or manual: FCPI: reflects the method of pricing for this transaction. FCRI: reflects the method of pricing for this transaction used in the reporting process

TSM 1 TYPE P YYYXX2220 AA/01APR 11 EMD-A CARR 6X 1.NAME/SURNAME RFIC-G/I IN-FLIGHT SERVICES

1. RFISC-0AR VEGETARIAN MEAL L 4 OPERATING CC-6X FEE OWNER-6X ORIGIN-LHR DEST-SYD NON EXCHANGEABLE

2. RFISC-0AR VEGETARIAN MEAL L 5 OPERATING CC-6X FEE OWNER-6X ORIGIN-SYD DEST-LHR NON EXCHANGEABLE

ADD INF/RKS: FARE F EUR 34.34 EXCH VAL EUR 34.34 TOTAL EUR 34.34 BSR 1.144513000

FC 01APR10 LHR 6X SYD 1 22.89 SYD 6X LHR 1 11.45 EUR34.34

Coupon details associated to services

TSM number and type EMD type

Fare information


If the pricing is manual, both values are set to “1”. If the pricing is automatic, both values are set to “0”. In Connection With (ICW): This indicator is used to reference a ticket at coupon level in the EMD. For EMD-A, this represents the ETKT coupon to be associated to the EMD coupon. Manual creation of a TSM-P pricing record Input The entry to manually create a TSM-P pricing record is TMC/Vxx (where xx is the validating carrier). The validating carrier option is mandatory at manual TSM-P creation. By default, the system generates the relevant TSM-P for all non-infant passengers and all services of the PNR. But the services or the passenger/infant to which the TSM-P applies can also be selected with following options:

Service selection Explanation TMC/VBA/L5

TMC/VBA/L5,7-8

Service selection, from the PNR service line number

TMC/VBA/P1

TMC/VBA/P1,3-4

Passenger selection

TMC/VBA/INF Infant selection

Process The system automatically splits the selected services in 1 or several TSM-P, based on following rules: SSR, SSR SEAT and SVC cannot exist in the same TSM-P. Services that should be issued as EMD-A cannot exist in the same TSM-P as

services that should be issued as EMD-S. All the services must share the same RFIC. Some services may not be issued in a multi coupon EMD. For services to be issued as EMD-A, several service coupons associated to the

same flight segment cannot exist in the same TSM-P. A single SSR booked for multi-seat elements, for several passengers, must be split

with one TSM-P per passenger. The system automatically orders the coupons within a TSM-P following the order of the services in the PNR, no matter what the origin (board point) and destination (off point) are. The system automatically fills the following information in the relevant TSM-P: Information which cannot be manually updated:

data taken from the context and services booked o TSM number


o TSM type P o TSM-P creation date o Amadeus Office ID and Agent sign o Operating carrier o Origin and Destination o FCPI and FCRI (If the pricing is manual, both values are set to “1”. If the

pricing is automatic, both values are set to “0”.) o Validating carrier o Issuance required Indicator

data taken from Amadeus tables filled by airlines o RFIC/RFISC code and description o EMD type o Consumed at Issuance Indicator o Non Refundable Indicator o Non Exchangeable Indicator o Non Interlineable Indicator

Information which can be manually updated:

data taken from services booked o Not Valid After

Output Depending on the number of TSM-P created, the system displays: the corresponding pre-filled TSM-P pricing record, if only 1 TSM-P is created. a TSM Index with newly created TSM-P, if several TSM-P are created. Manual update of a TSM-P pricing record Manually Add/Change data of a TSM-P pricing record The entry to add/change/delete data of a TSM pricing record is the existing TMI entry. If there are several TSM elements, TSM identification options must be used to determine the TSM to be updated:

TSM identification Explanations TMI/P1 Passenger selection TMI/INF Infant selection TMI/M1

TMI/M1,3-4

TSM number selection

TMI/L5

TMI/L5,6-7

Service selection, from the PNR service line number – for coupon level update

TMI/ALL Select all TSM type P

Note: the multiple TSM selection (TMI/M1-3, TMI/L1,L2, TMI/ALL) can only be used with a PNR containing TSMs of the same type (in this case, TSM-P)


Any modifiable field of the TSM-P is characterised by a unique identifier code, and can be updated using the following options available at document and coupon level (if the service selection option is not used, all coupons are updated)

Document level update options Explanations TMI/FEUR110.15 Base fare indicators:

F: First Issue R: Reissue I-: First Issue IT Y-: Reissue IT U-: First Issue BT W-: Reissue BT

TMI/EEUR110.15 Equivalent fare TMI/NEUR456.23 Exchange value fare TMI/OEUR15.36YQAD Old tax indicator TMI/XEUR15.36YQAD New tax indicator TMI/WEUR1523.22 Total amount TMI/YI International indicator:

I: International D: Domestic E: Europe

TMI/RV-EUR100.10 Refundable value TMI/K10.32445 Banker’s rate TMI/NF-EUR15.36 Net fare amount TMI/Hfree flow Document remark TMI/FC-free flow Fare calculation TMI/FT-tour code layout Tour code TMI/FP-form of payment layout Form of payment TMI/FE-endorsement layout Endorsement TMI/FO-exchange info layout Exchange information TMI/FM-commission layout Commission TMI/FD-fare discount layout Fare discount

Fare data options: Fare data options – base fare, equivalent fare, exchange value fare, old/new tax and total amount – should be updated in a single TMI entry: the base fare option is mandatory and should be the first TMI fare option. if an option is not used, the corresponding data will be deleted. the exchange value fare and the total amount are automatically calculated by the

system when the base fare indicator is “F”, “U” or “I”. The total amount option is mandatory when the base fare indicator is “R, “Y” or “W”. For a first issue, if there is no fare calculation, the fare amount must equal the sum

of the coupon values. Fare Calculation: A TSM-P must contain either a fare calculation or a coupon value for each coupon. Form of payment:


If no specific form of payment is defined in a TSM-P, the system assumes it is the generic form of payment stored in the PNR.

Coupon level update options Explanations TMI/FW-BA Fee owner TMI/CV-115.25 Coupon value TMI/Dfree flow Present to TMI/Afree flow Present at TMI/CR-free flow Coupon remark TMI/NB-28NOV10 Not Valid Before (for EMD-S only) TMI/NA-28DEC10 Not Valid After (for EMD-S only) TMI/PC-2 Excess baggage – Piece TMI/KG-12.3 Excess baggage – Kilos TMI/ER-EUR20.5 Rate per Unit TMI/IC-TKT1231234567890E1

TMI/IC-TKT1231234567890E3-4 In connection With

In Connection With (ICW): In case of EMD-A: only 1 ticket coupon can be referenced, which is not already associated to another

TSM-P. for SVC element, the e-ticket coupon number is mandatory. for SSR element, it is not possible to enter an ICW. In case of EMD-S: For some services, an airline may require the associated e-ticket number (coupon

numbers optional). This process is only enforced at ticketing time. Up to four e-ticket numbers can be entered. Manually Delete data of a TSM-P pricing record To delete data, a blank value should be entered after the corresponding identifier code. Note: The currency is optional in all update options. Change TSM-P into reissue mode This transaction can help to prepare a PNR to perform an exchange of a document to a new EMD.

Input The entry to prepare a TSM-P for an exchange transaction is TMI/EXCH. If there are several active TSM-P stored, the TSM-P exchange mode options must be used:

Exchange mode options Explanation TMI/EXCH/M1 TSM-P selection


TMI/EXCH/L5 EMD selection, from the FA or FH line number

Process

The following TSM-P data is automatically updated: The fare indicator is changed from:

o F to R o I to Y o U to W

The total amount is changed to 0 (zero) The equivalent amount is changed to 0 (zero) The banker rate is changed to 0 (zero) All new taxes (X) are changed to old taxes (O) If the stored FOP is valid for the reissue location, it is turned into an old FOP;

otherwise it is not modified and a warning message is displayed to the agent.

Output If the EMD selection option is used, the system automatically displays a proposed FO line in an information message, which then needs to be copied and pasted in the TSM-P pricing record using the TMI/FO- option. Otherwise, the updated TSM-P pricing record is displayed to the agent. Remove the Change Flag (PC) of a TSM-P

When a service is removed or updated in the PNR, all TSM-P containing the segment associated to the service, are automatically flagged with a Change Flag (PC) (shown in the TSM-P pricing record). Important note: This flag triggers a reject at issuance time: SERVICE/NAME CHANGE-VERIFY TSM. It is mandatory to remove the flag to enable the issuance.

Input The entry to remove the Change Flag is TMF. If there are several active TSM-P stored, the TSM-P remove change flag options must be used:

Remove Change Flag options Explanations TMF/M1

TMF/M1,3-4

TSM selection

TMF/ALL All TSM-P selection

Output

After the successful removal of the Change Flag, the system displays the following message: TSM FLAG REMOVED

Manual deletion of a TSM-P pricing record


Input The entry to manually delete a TSM-P is TMX. If there are several active TSM-P stored, the TSM-P deletion options must be used:

Deletion options Explanations TMX/M1

TMX/M1,3-4

TSM selection

TMX/INF Infant selection TMX/P1

TMX/P1,3-4

Passenger selection

TMX/ALL All TSM-P selection

Output After a successful TSM-P deletion, the system displays the following message: TSM DELETED

TSM-P history This section is a reminder of earlier 3

rd party notifications. No further changes apply. Please refer to

the attachment for further details:

TSM History display enhancement.doc

Note: the TMH/Lx selection option by line number is not available for TSM-P.


3.3 Issuance of the EMD

Once services are booked and the relevant TSM-P pricing records are stored in the PNR, the EMD can be issued. Prerequisite Following fields of the issuing agent’s office profile need to be set as follows to allow EMD issuance process: * * * * * * * * * * * * OFFICE IDENTIFICATION * * * * * * * *

CIN IATA NUMBER - 12345675 - PRIMARY

UST USER TYPE - T : IATA TRAVEL AGENT

* * * * * * * * * * * * GENERAL DATA * * * * * * * * * * * *

NAM OFFICE NAME - AMADEUS PRODUCT PLANNING

TCC TRUE CITY CODE - NCE

XXX COUNTRY CODE - FR

* * * * * * * * * * * * VALIDATION DATA * * * * * * * * * * *

VNM VALIDATION NAME - AMADEUS

VA1 VALIDATION ADDRESS 1 - 155,RTE DU PIN MONTARD

VA2 VALIDATION ADDRESS 2 - SOPHIA ANTIPOLIS

* * * * * * * * * * * * TICKETING DATA * * * * * * * * * * *

ITP INHIBIT PRT TKTG PRD - NO

EMD EMD ALLOWANCE - YES

Input Existing TTM entries are used in order to issue an EMD. By default the system issues the related EMD for all TSM-P of the PNR. Document media options Depending on the office profile settings, airline settings and document media options, the system determines the document media to be used:

Media options Explanations TTM The system issues an EMD only if the

office profile EMD field is set to YES and the airline supports EMD. Otherwise, for EMD implemented markets, the system issues an automated/virtual MCO (depending on the market). For non EMD/MCO implemented markets, the system rejects the issuance.


TTM/ED To force EMD issuance, whatever the agent/airline settings are.

TTM/PT To force automated/virtual MCO issuance (depending on the market), whatever the agent/airline settings are.

Important note: TSM-M and TSM-P cannot be issued within the same TTM entry. Separate TTM entries (one to issue the TSM-M and one to issue the TSM-P) must be done. Issuance options The services to be issued can also be directly selected by using existing issuance options:

Issuance Options Explanations TTM/M1

TTM/M1,3-4

TSM selection

TTM/INF Infant passenger TSM selection TTM/P1

TTM/P1,3-4

Passenger selection

TTM/L3

TTM/L3,4-5

Service selection, from the PNR line number

TTM/RT Retrieve PNR option

Combined ticketing entries E-tickets and EMD documents can be issued simultaneously using the combined TTP/TTM entries (and existing options). By default, the system issues the relevant EMD and e-tickets for all TSM-P and TST in the PNR. Note that for EMD-A issuance, combined ticketing is limited to issuance of SSR elements (for EMD-A issuance of SVC elements, the “in connection with” information must be filled in beforehand). Pre-validation The /TKT option can be used in order to validate the ticketing information without issuing the EMD. If all checks are OK, the system displays a positive answer; otherwise it provides the appropriate error message. >TTM/TKT

OK TO EMD

Printing and e-mailing options By default, the system will print all EMD supporting documents (passenger receipt, audit coupon, agent coupon and credit card charge form) listed in the travel agent’s office profile field BMP.


In addition, travel agents can use following options to modify the list of supporting documents to be printed:

Printing options Explanations TTMx Logical printer selection TTM/C-FU Specific coupon override:

F: Credit Card Charge Form U: Audit coupon I: Agent coupon R: Passenger receipt

Selected coupons are printed in addition to the coupons defined in the office profile BMP field.

TTM/ICP Inhibit Credit Card Charge Form, regardless of the agent office profile BMP field.

Instead of printing the passenger receipt, travel agents can request to e-mail it using the following options:

e-Mailing option Explanations TTM/[email protected] e-mail option with specified e-mail address TTM/EPR-EMLA e-mail option using APE PNR element(s)

Process The system is going to process the information stored in the PNR, check the issuance settings and issue the corresponding documents. EMD-A special processing The system is automatically checking that following association rules are respected: EMD routing sequence should follow the same order as the e-ticket flight routing

sequence. Several EMDs can be associated to a single e-ticket. A single EMD cannot be associated to several e-tickets. The association/disassociation process is automatically performed by the system. In case travel agents need to manually associate/disassociate EMD and e-tickets, they should contact the airline directly. In case of combined ticketing of SSR elements, the “In Connection With” field of the relevant TSM-P is automatically updated with the associated e-ticket number and coupons.

Validating carrier checks


The validating carrier must be a BSP member, and listed in the TGBD table of the country. Logical stock A logical EMD number, taken from the G stock, is allocated for the document issuance. Note that the EMD logical stock is different from that for the automated/virtual MCO (M stock). Output System response After a successful EMD issuance, the system displays the following message: OK EMD

or in the case of combined e-ticket/EMD issuance: OK ETICKET/EMD

PNR update The EMD issuance is reflected in the PNR via the addition of an FA and FB line. The FA and FB elements have the same format as for e-ticket issuance, except that they are flagged “EMD”:

The association at the end of the line is ‘/S’ when referring to the SVC segment line number.

The association at the end of the line is ‘/E’ when referring to the SSR element line number.

The FA line created is flagged with a “/DT” indicator following the document number, where ‘D’ is the indicator for EMD.

RP/YYYXX2220/YYYXX2220 AA/SU 5APR10/0756Z X4ZKLX

1.EMD/SVC

2 SVC 6X HK1 LOUS

3 AP PAR - AMADEUS - A

4 TK OK05APR/YYYXX2220

5 FA PAX 172-1811234611/DT6X/EUR65.00/05APR10/YYYXX2220/222222

22/S2

6 FB PAX 0500000346 TTM/ED/RT OK EMD ADVISE PSGR TO BRING FOID

/PICT ID AT APT/S2

7 FP CASH

RP/YYYXX2220/YYYXX2220 AA/SU 5APR10/0812Z X4ZL5P

1.EMD/SSR

2 6X2211 F 15APR 4 NCEORY HK1 1000 1115 *1A/E*

3 AP PAR - AMADEUS - A

4 TK OK05APR/YYYXX2220//ET6X

5 SSR VGML 6X HK1/S2


6 FA PAX 172-1721456030/ET6X/EUR660.00/05APR10/YYYXX2220/22222

222/S2

7 FA PAX 172-1811234612/DT6X/EUR40.00/05APR10/YYYXX2220/222222

22/E5

8 FB PAX 0500000348 TTP/ET/RT OK ETICKET TEST/S2

9 FB PAX 0500000349 TTM/ED/RT OK EMD ADVISE PSGR TO BRING FOID

/PICT ID AT APT/E5

10 FM PAX *C*0/0.00A/V0.00A/S2

11 FP CASH

12 FV 6X

EMD supporting documents layouts The following documents may be printed: Passenger Receipt

********************** ____________________________ ********************

EMD-172-1812235709 6 EMD PASSENGER RECEIPT

1A ELECTRONIC

AMADEUS SIX 02JUL10 FI MISCELLANEOUS

TRAVEL SPECIALIST GROU 22222222 7906 0001 /AASU DOCUMENT

TESTFG/EMD PNR Z8RF2F/1A

AIRPORT SERVICES NOT VALID FOR TRAVEL

********************

CPN-1 E01 LOUNGE

PRESENT TO: AMADEUS SIX GATE 6B

PRESENT AT: CDG PARIS FRANCE

ICW: 1721234567890C1

RMKS: THE LOUNGE IS TERMINAL 3 BETWEEN GATES 7 AND 8.

PLEASE BRING YOUR ID

EUR 35.00 CAXXXXXXXXXXXX0015

EUR 30.00 FR

EUR 65.00

Agent coupon

********************** ____________________________ ********************

EMD-172-1812235709 6 EMD AGENT COUPON

1A ELECTRONIC





********************

CPN-1 E01 LOUNGE



ICW: 1721234567890C1





EUR 30.00 FR

EUR 65.00

Audit coupon ********************** ____________________________ ********************

EMD-172-1812235709 6 EMD AUDIT COUPON

1A ELECTRONIC





********************

CPN-1 E01 LOUNGE



ICW: 1721234567890C1




EUR 30.00 FR

EUR 65.00

Credit Card Charge Form

********************** ____________________________ ********************

EMD-172-1812235709 6 CHARGE FORM

CHARGE FORM

AMADEUS SIX 02JUL10 FI

TRAVEL SPECIALIST GROU 22222222 7906 0001 /AASU

TESTFG/EMD PNR Z8RF2F/1A NOT VALID FOR TRAVEL

**NOT VALID FOR TRANSPORTATION** OR PAYMENT

********************

*******SIGNATURE*****X-

I ACKNOWLEDGE RECEIPT OF TICKETS AND OR COUPONS FOR

RELATED CHARGES AS DESCRIBED HEREON AND AM AWARE OF

APPLICABLE RESTRICTIONS AND OR PENALTIES AS SHOWN

ON SUCH TICKETS AND/OR COUPONS



3.4 Re-print & e-mailing after EMD issuance

Input The entry to re-print EMD supporting documents (passenger receipt, audit coupon, agent coupon and credit card charge form) is EMR. It can be defined for which issued EMD the EMD supporting document should be re-printed:

Re-print options Explanations EMR/P1

EMR/P1, 3-4

Passenger selection

EMR/L6

EMR/L6,7-8

EMD selection, from the FA or FHD line number

EMR/EMD123-0123456789 EMD selection by EMD number (with or without active PNR)

EMR/RT Retrieve PNR

By default, the system will re-print all EMD supporting documents listed in the office profile BMP field. Nevertheless, the following options can be used to modify the list of supporting documents to be re-printed:

Re-print options Explanations EMR1 Logical printer selection EMR/C-F Specific coupon:


Selected coupons are printed regardless of the coupons defined in the office profile BMP field.

Instead of printing the passenger receipt, a request to e-mail it can be made using the following options:

e-mailing options Explanations EMR/[email protected] e-mail option with specified e-mail address EMR/EPR-EMLA e-mail option using APE PNR element(s) EMR/EPR-xxx/NOPRT No print of other supporting documents

Process


The system retrieves the required data from the Amadeus reporting database. Therefore the re-print and e-mailing options are available up to the end of retention time (number of days after the EMD issuance) set in the reporting database. Output After a successful re-print, the system displays the following message: OK PROCESSED

After an e-mail is successfully sent (only), the system displays the following message: OK SENT

3.5 Print List from Sales Reports TRCP

Input It is possible to print a list of supporting documents from the Sales Reports with the following entry: TRCP Print List from Sales Reports may be performed by sequence number or by date.

PrintList from Sales Reports options Explanations TRCP/I-788

TRCP/I-788,791

TRCP/I-788-791

Selection by sequence number, by several sequence numbers, or by a range of sequence numbers

TRCP/D-02JAN Selection by issuance date

Up to 4 sequence numbers, and / or ranges of sequence numbers can be entered in one entry. Up to 100 supporting documents can be printed in one entry. By default, the system will print all EMD supporting documents listed in the office profile BMP field. Nevertheless, the following options can be used to modify the list of supporting documents to be printed:

Re-print options Explanations TRCP/C-F Specific coupon:


Selected coupons are printed regardless of the coupons defined in the office profile BMP field.


Process You can print the supporting documents of an EMD as long as the EMD appears in the sales reports. Output After a successful print, the system displays the following message: OK PROCESSED


3.6 Reporting

Off-line reporting All EMD sales made in a travel agency are reported, as per industry standards, to the ASP (Area Settlement Plan) via a SPRF (System Provider Reporting File) file (for ARC (Airlines Reporting Corporation) markets) and to the BSP (Billing Settlement Plan) via a RET (Reporting Tape) file (for IATA (International Air Transport Association) markets): In a first phase, the RET file will be sent according to DISH version 20.2. This will be

upgraded to DISH version 20.3 as soon as the IATA Data Processing Centre is ready to support this version.

The SPRF file will be sent according to TIES version 5.3. Note: EMD sales are reported under the transaction codes EMDA (for EMD-A) and EMDS (for EMD-S). Sales Reports EMD sales are included in all agents’ sales reports. Sales reports can be displayed using all the existing TJx entries. The sales report display follows the existing layout. The only difference for EMD is that:

EMD-A sales are reported under EMDA transaction code EMD-S sales are reported under EMDS transaction code

AGY NO - 22222222 QUERY REPORT 05APR CURRENCY EUR

OFFICE - YYYXX2220 SELECTION:

AGENT - 0001AA 05 APR 2010

-------------------------------------------------------------------------------

SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC

-------------------------------------------------------------------------------

000059 172 1811234611 65.00 30.00 0.00 0.00 CA EMD/SVC AA X4ZKLX EMDS

000060 172 1721456030 660.00 60.00 0.00 0.00 CA EMD/SSR AA X4ZL5P TKTT

000061 172 1811234612 40.00 20.00 0.00 0.00 CA EMD/SSR AA X4ZL5P EMDA


3.7 Display of EMD record

Prerequisite In order to allow the display of EMD records, the TICKETING DATA office profile fields should be as follows: * * * * * * * * * * * * TICKETING DATA * * * * * * * * * * *


Input The display of a specific EMD record can be requested using the EWD entry with the following options:

Display entries Explanations EWD/EMD123-1234567890 Display by EMD document number EWD

EWD/L6

Display from a retrieved PNR (FA/FHD PNR line number option mandatory if several FA/FHD in the PNR)

EWD/O* Display the original record(s) after an exchange transaction from the new EMD stored in the agent’s terminal

EWDRT Redisplay the EMD stored in the agent’s terminal (kept 60 min in agents’ terminal)

When searching for an EMD display, the following search criteria can be used. Note that: If several EMD records match the request, the EMD list display is returned. Otherwise, the EMD record is directly displayed.

Search criteria Explanations EWD/VBA/FOPCCVI1111111111-

NAME/FIRST NAME

By Credit Card FOP (the first name is optional)

EWD/VBA/FTIQF-321654987 By Frequent traveler EWD/VBA/FOID-PP12345679 By FOID

CC – Credit Card DL – Driver’s License FF – Frequent Flyer PP – Passport NI – National Identity CN – Confirmation number ID – ID number

List display options Explanations


EWD/1 Display from EMD List display item number EWDRL Redisplay

(kept 60 min in agents’ terminal)

Security checks An EMD record can only be displayed if the following criteria are met: The IATA number of the agent requesting the display is the same IATA number as

the agent who issued the EMD. Otherwise, an EOS agreement should be set up between the two offices. An EMD issued by an airline agent can also be displayed, provided it is allowed for each EMD coupon in the airline’s settings. Output EMD List display EMD NBR NAME S DOI RFI DESCRIPTION

1 1721234567890 SMITH/JOHN F 03MAR08 E/LGA LOUNGE ACCESS

2 1721234567891 SMITH/JOHN F 03MAR08 C/EXW EXCESS WEIGHT

EMD record display Ex: EMD-S for Lounge Access


Ex: EMD-A for Excess Weight EMD-1721234567891 TYPE-A SYS-1A LOC-88FZ5D

INT-D FCI-1 1 POI-NYC DOI-03MAR10 IOI-22222222

PAX- SMITH/JOHN ADT

RFIC-C BAGGAGE

REMARKS-ALL BAGGAGES MUST BE CLOSED

CPN-1 RFISC-EXW 6X JFKORD S-F SAC-016JKRIHFNDKFF VALUE-100

DESCRIPTION-EXCESS WEIGHT

NON-REFUNDABLE

NON-EXCHANGEABLE

PRESENT TO-AMADEUS SIX GATE 7

PRESENT AT-NEW-YORK AIRPORT

ICW-1721234567893C2 (D)

EXCESS BAGGAGE- 10 K RATE PER UNIT- USD 07.00

SERVICE REMARKS-SKI EQUIPEMENT

CPN-2 RFISC-EXW 6X ORDTYO S-O

DESCRIPTION-EXCESS WEIGHT

NON-REFUNDABLE

NON-EXCHANGEABLE


EMD-1721234567890 TYPE-S SYS-1A LOC-4DFZ5D

INT-I FCI-1 1 POI-NYC DOI-03MAR10 IOI-22222222

PAX- SMITH/JOHN ADT

RFIC-E AIRPORT SERVICES

REMARKS-MR SMITH IS THE DIRECTOR OF OUR MAIN PARTNER, PLEASE TAKE ESPECIALLY CA

RE OF HIM

CPN-1 RFISC-LGA 6X JFK S-F SAC-016JKRIHFNDKDO

DESCRIPTION-LOUNGE ACCESS

NON-REFUNDABLE

NON-EXCHANGEABLE


PRESENT AT-NEW-YORK AIRPORT

ICW-1721234567893C2

SERVICE REMARKS-THE LOUNGE IS LOCATED ON TERMINAL 3, BETWEEN GATE 7 AND GATE 8

. PLEASE BRING YOUR ID. LOUNGE CLOSES BETWEEN 10:00PM AND 06:00AM.

CPN-2 RFISC-LGA 6X ORD S-O

DESCRIPTION-LOUNGE ACCESS

NON-REFUNDABLE

NON-EXCHANGEABLE


PRESENT AT-CHICAGO AIRPORT

ICW-1721234567893C3

SERVICE REMARKS-THE LOUNGE IS LOCATED ON TERMINAL B, BETWEEN GATE 1 AND GATE 2

. PLEASE BRING YOUR ID. LOUNGE CLOSES BETWEEN 10:00PM AND 06:00AM.

FARE F USD 205.00

EQUIV

EXCH VAL USD 205.00 RFND VAL USD 205.00

TAX-1 X USD 20.00

TOTAL USD 225.00

/FC E/FARE EUR256.00 TAX EUR10.62DE EUR11.56FR

FE THIS EMD IS NON ENDORSABLE AND NON EXCHANGABLE FREEFLOW TEXT.

FP CCVIXXXXXXXXXXXX2226/N1234

FOID- PP123456

PRESENT CREDIT CARD

NON-ENDORSABLE

Multi coupon details

EMD number and type

Fare information


PRESENT AT-CHICAGO AIRPORT

ICW-1721234567893C3 (A)

EXCESS BAGGAGE- 10 K RATE PER UNIT- USD 10.00

SERVICE REMARKS-SKI EQUIPEMENT

FARE F USD 170.00

EQUIV

EXCH VAL USD 170.00 RFND VAL USD 170.00

TAX-1 X USD 10.00 TAX-2 X USD 5.00 TAX-3 X USD 15.00

TOTAL USD 200.00

/FC E/FARE EUR256.00 TAX EUR10.62DE EUR11.56FR

FE THIS EMD IS NON ENDORSABLE AND NON EXCHANGABLE FREEFLOW TEXT.

FP CASH

FOID- PP123456

NON-ENDORSABLE

Following other data can also be showed in the EMD record display: Net fare FT Tour Code Net reporting IT/BT FM Commission Frequent Flyer Consumed at issuance Original info/exchange ticket number (FO) Waiver code Present Credit Card indicator


3.8 Display of e-ticket record

If an e-ticket associated to an EMD-A is displayed, a new “In Connection With” section is added in the e-ticket display. Output The “In Connection With” section is added at the end of the e-ticket display. The “In Connection With” section contains the EMD number / coupons in connection with each e-ticket coupons. The information is provided per e-ticket coupon, for each e-ticket coupon having at least one In Connection With document. Extract of bottom of ETKT display: IN CONNECTION WITH:

1. 172-2301245678E1

172-2301245622E1

2. 172-2301245678E2

172-2301245622E2

172-2301245632E1

3. 172-2301245678E3

172-2301245622E3

4. 172-2301245678E4

172-2301245622E4

172-2301245632E2


3.9 Exchange of EMD

The following exchange scenarios can be processed: EMD to EMD Automated/virtual MCO to EMD Electronic ticket to EMD Paper ticket to EMD EMD to electronic ticket EMD to automated/virtual MCO Airlines may define some services (such as residual value, penalty fee, non-refundable amount) to be issued as EMD-S marked as “Additional Document in Exchange”. These EMD-S can only be created simultaneously to an exchange transaction, provided that the new media document is electronic (EMD or electronic ticket).

Prerequisite For an exchange to EMD, the prerequisites are the same as for the issuance of an EMD. Input The exchange for EMD follows the same steps as for the original EMD issuance, using the same entries for: Booking Pricing Issuance Nevertheless, the following additional data are mandatory in the TSM-P for exchange processing: Original issue information (FO element) Old form of payment The pricing record needs to be in reissue mode

If several TSM are in reissue mode, the TSM selection option must be used to select only 1 TSM-P. Additional Document in Exchange Where one or several EMD Additional Document in Exchange should be issued, Issue should take place simultaneously to the exchange transaction,

o In exchange to EMD context, by selecting the TSM-P in reissue mode of the new EMD and the one(s) of the Additional Document in Exchange.

o In exchange to e-ticket context, by using the combined TTP/TTM entry. The original issue information of the Additional Document in Exchange (for residual

values) must exactly match one, and only one, original issue information of the new electronic document to be issued simultaneously.


Security checks An EMD issued by an airline can be exchanged provided it is allowed for each EMD coupons in the airline’s settings table. Process

If one of the documents involved is electronic, the system automatically checks the EMD/ET coupons status to verify the document eligibility for the exchange process. The system also verifies that the transaction follows the market’s and airline’s business rules. The EMD server and/or e-ticket server update all EMD/ET coupons that have been exchanged to “E” status. Validating carrier For any exchange from an electronic document, the validating carrier of the old document must be the same as the one of the new document. EMD-A specific processing All exchanged EMD coupons are disassociated from the e-ticket. Additional Document in Exchange specific processing In case of exchange to an e-ticket with Additional Document in Exchange issuance, the “In Connection With” field of the Additional Document in Exchange TSM-P is automatically updated with the associated e-ticket number. Output For exchange to EMD, the outputs are the same as for the issuance of an EMD.


3.10 Refund of EMD

Prerequisite In order to allow the refund of EMD records, the TICKETING DATA office profile fields should be set up as below : * * * * * * * * * * * * TICKETING DATA * * * * * * * * * * *

ARF AUTOMATED REFUNDS - YES

Input As with the usual refund process, a refund of an EMD can be requested with the following steps: Refund initialization Refund panel update Refund validation Refund initialization A refund transaction can be initiated using the following entries:

Refund initialization entries Explanations TRF

TRF/L5

From a retrieved PNR (FA/FH PNR line number option mandatory if several FA/FHD in the PNR)

TRF/I-456 From sales reports item number TRF123-1234567890/EMD From EMD document number

Important note: entry specific to EMD

Refund panel update, validation, cancellation As for the usual refund process, the same entries are used (TRFU, TRFP, TRFIG). Security checks An EMD refund can only be requested by: The issuing office. Any office having an EOS (Extended Ownership) agreement with the issuing office. An EMD issued by an airline can be refunded provided that it is allowed for each EMD coupon in the airline’s settings.


Process The system automatically checks the EMD coupon’s status to verify the EMD eligibility for the refund process. The system also verifies that the transaction follows the market’s and airline’s business rules. The EMD server updates all EMD coupons into “R” status. EMD-A specific process All refunded EMD coupons are disassociated from the e-ticket. Output Refund panel As with usual refund process, after an EMD refund initialization, the system displays the refund panel: REFUND RECORD AGT-22222222 AA/17JUL10 M TKT-

Y NM NAME PAX ONE

I ISSUED 14SEP07

D1 DOCUMENT 172 2308820211 1 CPNS 1234

D2 DOCUMENT 172 2308820212 2 CPNS 1234

F FARE PAID EUR 750.00

U FARE USED 125.00

FARE REFUND 625.00

CP CANX FEE 156.25 25.00P

MF MISC FEE 5.00

XT TAX REFUND 17.00 >TRFT

REFUND TOTAL 480.75

FM COMMISSION 62.50 10.00P

CM CANX FEE COMMISSION 15.62 10.00P

FP1 AXXXXXXXXXXXX2229/1209/N48 77 330.75

FP2 CASH 150.00

FO EX TKT 1723765782507HEL17AUG0423205980

S ITINERARY INTERNATIONAL

System response After a successful EMD refund, the system displays the following message: OK EMD RECORD UPDATED SAC- 125XON7UST797

OK - REFUND PROCESSED

PNR & Sales Reports updates


After a successful EMD refund, the system updates the FA element and the sales report as follows: the FA status is updated to “/DR” an EMD refund transaction is logged in the sales report with an RFND transaction

code.


3.11 Cancellation of EMD

Input As with the usual cancellation process, the cancellation of one of the following EMD transactions can be requested: Issuance, Exchange, Refund, before the transaction is confirmed in the sales report, using following entries:

Cancellation entries Explanations TRDC

TRDC/L5

From a retrieved PNR (FA/FH PNR line number option mandatory if several FA/FHD in the PNR)

TRDC/456 From the sales report item number TRDC/TK-1234567890 From EMD document number

Security checks An EMD cancellation can only be requested by: The issuing office. Any office having an EOS agreement with the issuing office. Process The system automatically determines the cancellation process to apply, according to the EMD document status in the sales report: For a first issued EMD, or an exchanged EMD from a paper document, the void

process applies. For an exchanged EMD from an electronic document, the exchange cancellation

process applies. For a refunded EMD, the refund cancellation process applies. The system also automatically checks the EMD coupons status to verify the EMD eligibility for cancellation processes The system also verifies that the transaction follows the market’s and airline’s business rules. EMD Void and EMD Exchange Cancellation can only be applied if all EMD coupons have 'O' (Open for Use) or 'A' (Airport Control’) status or 'F' (Flown) if consumed at issuance.


Otherwise, the following error message is displayed: DOCUMENT NOT AVAILABLE FOR CANCELLATION REQUEST The EMD server and/or e-ticket server updates the EMD/ET record(s): For void, all EMD coupons are updated to “V” status. For an exchange cancellation, all EMD/ET coupons that have been exchanged are

updated back to “O” or “A” status and all EMD/ET coupons of the new EMD/ET are updated to “V” status.

For refund cancellation, all EMD coupons that have been refunded are updated back to “O” or “A” status.

EMD-A specific process A specific association/dissociation process applies automatically in case of EMD cancellation: For void: all voided EMD coupons are disassociated from the e-ticket. For exchange cancellation: all new voided EMD coupons are disassociated from the

e-ticket. For each old exchanged document that is an EMD, the reinstated EMD coupons are re-associated to the e-ticket.

For refund cancellation: the reinstated EMD coupons are re-associated to the e-ticket.

Additional Document in Exchange Only a void or exchange cancellation of an Additional Document in Exchange can be requested. The void or exchange cancellation of this type of document is automatically processed within the cancellation process (void or exchange cancellation) of the associated electronic document. In this case, the EMD server also updates the EMD coupons of the Additional Document in Exchange to “V” status.

Output System response After a successful EMD cancellation, the system displays the following message: OK - DOCUMENT(S) CANCELLED

PNR & Sales Reports updates After a successful EMD cancellation, the system updates the FA element and the sales report as follows: For void, the FA status is updated to “/DV” and the transaction code is updated to

CANX in the sales report. Any associated Additional Document in Exchange is also updated to CANX in the sales report.


For exchange cancellation, the FA status is updated to “/DV” and the transaction code of the new EMD is updated to CANX in the sales report. Any associated Additional Document in Exchange is also updated to CANX in the sales report.

For refund cancellation, the FA status is updated to “/DT” and the transaction code of the refunded EMD is updated to RFNX in the sales report.


3.12 History display of EMD

Prerequisite In order to allow history display of EMD records, the TICKETING DATA office profile field should be set as follows: * * * * * * * * * * * * TICKETING DATA * * * * * * * * * * *


Input The history display of an EMD is requested using the following entries:

History display entries Explanations

EWH History display from the EMD display

EWH/EMD123-1234567890 By EMD document number

Out put EMD HISTORY DISPLAY

EMD-1724134382822 TYPE-A RFIC-A

CPN RFISCFRM/TOFLT DATE ST SAC OFFICE ID SIGN TIME/DATE

1 ABC NCECDG6X6401 22AUG F 105V2PLLH55H6 YYYXX2220 0001AA/SU 1229Z23AUG09

6X6401 22AUG O YYYXX2220 0001AA/SU 1215Z22AUG09

2 BCD CDGNCE6X6402 23AUG O YYYXX2220 0001AA/SU 1215Z22AUG09


3.13 Back Office AIR/IMR

(Back-Office Amadeus Interface Record/Information Management Record) Impacts - Type of AIR : ‘EM’ - New segments created: EMD-EMD Segment; U-EMD segment; EMQ-EMD Fare Calculation; ICW Issued in Connection With line - Updated segment: BLK – field ‘AIROPT’ updated with value: ‘7D for EMD (TTM/ED)’ B – Ticketing Input updated with input stream ‘TTM/ED’ and ‘TTP/TTM/ED’ TMC – new fields appended ‘TSMID’ and ‘TSMNBR’ KRF – Refundable Tax data line updated to support 99 taxes A new field ‘TSM association’ is added to elements: MFE. MFT, MFO, MFM, MFV, MFZ, MFD, MFH, MFP, MAQ Prerequisite Settings of BO AIR/IMR triggers and contents customisation : - triggers : To trigger a BO AIR : settings for BO AIR generation after EMD issuance. To trigger an IMR, any setting for IMR generation. - customisation : EMD data section in customisation tool 6.1 only, no customisation via Bxx fields from the office profile For more information on BO AIR/IMR generation and to download the customisation tool 6.1, Amadeus ACOs are invited to refer to the AIR Opera pages. Version It will be applicable for Back-Office AIR/IMR version 204 to 207 in Pseudo Edifact and version 205 in True Edifact. No impact on Ticketing AIR. Extract from ICDTIRAIR207 EMD-EMD Segment

Line identifier : EMD

Type : In this pseudo message Edifact Segment no separators are used.

The "segment" will be terminated by a Carriage Return.

https://opera.amadeus.com/internal/html/new/40s/index.jsp?Pname=salesecommerceamadeusinterfacerecord


Purpose : This segment is used to store data contained in the ticketed EMD element.

Since the EMD is multi-coupons (1-16), up to 16 EMD segments might be generated in

the AIR.

Segment Requirement:

Ticketing AIR : Optional

Ticketing AIR for Back Office : Optional

(options 1A/5A/5B/7A/8A)

MCO AIR : Optional

(options 1M/5M/5N/7M/8M)

EMD AIR : Mandatory

(option 7D)

PTA Creation AIR (P) : Optional

Additional Collection AIR (A) : Optional

PNR Update (AF Flag) AIR (AU) : Optional

ATB Revalidation AIR (AR) : N/A

ATB Boarding Pass AIR (AB) : N/A

ATB Duplicate Boarding Pass AIR (AD) : N/A

Automated IMR without Fare data(O) : N/A

Manual IMR without fare data (BT) : N/A

IMR with fare data (IM) : N/A

Invoice Accounting Data AIR (IA,IB) : N/A

Manual Registrations (MR) : N/A

Mini AIR - ECCP (MA) : N/A

Cancellation AIR (CA) : Optional

Refund Data AIR (RF) : N/A

Car Voucher Accounting Data AIR (CV) : N/A

(Travel) Insurance Data AIR (IV) : N/A

Hotel Voucher Data AIR (HV) : N/A

Rail Accounting AIR (RA) : N/A

Ref. No

NAME Requirement Designator

Type Length

Iteration

Description

1 MSGTAG M a3 0 Message Tag (EMD)

1

2 TTONBR M n3 Tattoo Number in the PNR

3 DELIM M an1 Delimiter (Constant value of ";")

4 ELMNBR M n3 Element number in the PNR

5 AIRCDE

M an1..3 Airline Code/Supplier Code

"XD" for ARC MCO for Service Fees

Airline Code for other


7 NUMAIR M n4 Validating Numeric Airline Code including

Check digit


9 ISSAIR M an1..24 Validating Airline Name


11 PRCNDATE M an5 Pricing record creation date (DDMMM)


13 TSDID C an2 TSM identifier (constant value of ’D’)

14 TSDNBR M n..2 TSM number


16 EMDCPN M n2 EMD coupon number



18 OPECAR M an2 Marketing carrier airline code


20 OPECAR C an2 Servicing carrier (operating carrier) airline code


22 FEEOWN C an2 Carrier fee owner


24 ORIGIN C a3 Origin city code


26 DESTIN C a3 Destination city code


28 TOTAG M an3 "TO" tag (constant value of "TO-")

29 TOINFO C an1..62 "TO" Carrier/Operator to whom document will

be presented

If blank in EMD pricing record then equals

decode of AIRCDE


31 ATTAG M an3 "AT" tag (constant value of "AT-")

32 ATINFO C an1..62 "AT" Location where document will be

presented


34 EMDTYPE M a1 EMD type (associated vs. stand-alone)


36 REASON M an1 Reason for Issuance Code


38 RFICDESC C an1..87 Reason for issuance Code description


40 RFISC M an3 Reason for Issuance Sub-Code


42 RFISCDESC M an87 Reason for issuance Sub Code description


44 DOCRMKS C an1..221

Document remarks (EMD Remarks)


46 SVCRMKS C an1..221

Service remarks


48 NVBDATE C an7 Not valid before date (DDMMMYY)


50 NVADATE C an7 Not valid after date (DDMMMYY)


52 XSBTOTAL C an3 Excess baggage total number of units



54 XSBQUALIF C an2 Excess baggage charge qualifier


56 CURCODE C a3 Excess baggage charge currency

57 XSBRATE C an11 Excess baggage rate per unit


59 CPVALTAG C an3 Coupon value tag (constant value of ‘’CV-‘’)

60 CPNVALUE C an9 Coupon value


62 ISSUE C an1 Issue Identifier("F" = First Issue, "R" = Reissue)


64 CURCODE C a3 Currency Code

65 BASE M an11 Total Base Amount (charges amount)


67 TAX

C an1 Inclusive of Tax Indicator

'Y' - Yes = Tax included in base fare

'N' - No = Tax not included in base fare



70 EQVAMNT C an11 Equivalent Amount


72 CURCODE C a3 Currency code

73 EXCHVAL C an11 Exchange value amount



76 RFNDVAL C an11 Refundable value


78 TAXFLDE M (99) Tax Field

COMPOSITE ELEMENT

If no data then no blanks are between delimiters.

If data exists, but some fields are not used, they

are blank filled.

79 TAXTAG C an2 ‘’T’’ Tag (constant value of ‘’T-‘’)

80 OTAXI O a1 Tax Indicator Blank = new tax

81 TCURR C a3 Currency Code Blank = new tax

82 TAXA C an9 Tax amount

83 TAXT C an4 Tax type


85 End of Composite Element TAXFLD


87 TOTAMT M an11 Total amount collected


89 SELLBUY1 C an11 Banker's Selling/Buying Rate


90 DELIM M a1 Delimiter ";"

91 CURCODE C a3 Net fare currency code

92 NETFARE C n..11 Net fare amount

93 DELIM M a1 Delimiter (constant value of ";")

94 INTIND C a1 International Indicator

Possible values are described in the EMD

specifications TKM000.

[blank] , if no value entered.

95 PSGID C an2 Passenger Association Identifier

(Constant value of ';P')

96 PSGASS C (..99) Passenger Association This is a

composite element.

97 PSGNBR M n..2 Passenger Number

98 DELIM O an1 Delimiter (Constant value of '-')

99 PSGNBR C n..2 Passenger Number

100 DELIM O an1 Delimiter (Constant value of ',') (No

delimiter follows the last passenger

number.)

101 End of composite element PSGASS.

102 SEGID C an2 Segment Association Identifier

(Constant value of ';S')

103 SEGASS C (..99) Segment Association This is a

composite element.

104 SEGNBR M n..3 Segment Number


106 SEGNBR C n..3 Segment Number


108 End of composite element SEGASS.

EMD005;003AF;0571;AIR FRANCE;16SEP;D1;

1;AF;XK;AF;ORY;AJA;TO-CCM AIRLINES;AT-

ORLY;A;C;BAGGAGE;EXW;EXCESS WEIGHT;ALL BAGGAGES MUST BE

CLOSED;SKI EQUIPEMENT;23DEC08;23DEC08;10;K;EUR

05.00;;F;EUR 50.00;N;;;;T- EUR 5.25YQ ;T- EUR

2.00FR

;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;

;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;EUR

57.25;;;D;S2

U-EMD segment

Line identifier : U-




Purpose : This segment contains an EMD element from the PNR.


Ticketing AIR : Cond/Opt



MCO AIR : Optional


EMD AIR : N/A

(option 7D)

PTA Creation AIR (P) : Cond/Opt

Additional Collection AIR (A) : Cond/Opt

PNR Update (AF Flag) AIR (AU) : Cond/Opt





Manual IMR without fare data (BT) : Optional

IMR with fare data (IM) : Optional






Car Voucher Accounting Data AIR (CV) : Optional

(Travel) Insurance Data AIR (IV) : Optional

Hotel Voucher Data AIR (HV) : Optional


Ref. No


Type Length

Iteration

Description of EMD field

1 MSGTAG M an2 Message Tag (U-)

2 TTONBR M n3 Tattoo Number in the PNR

3 DATAMODI C an..1 Modification indicator.

N = segment/element newly created,

M = segment/element modified,

U = segment/element unchanged

X = modification indicator not available for the

segment/element


5 ELMNBR M n3 Element number in the PNR

6 MCOTAG M an3 Filled with “EMD” tag

7 DELIM M Delimiter (Constant value of ";")

8 AIRCDE

M an1..3 Airline Code/Supplier Code

"XD" for ARC MCO for Service Fees

Airline Code for other


10 NUMAIR M n4 Validating Numeric Airline Code including

Check digit



12 ISSAIR M an1..24 Validating Airline Name


14 PRCNDATE M an5 Pricing record creation date (DDMMM)


16 TSDID C an2 TSM identifier (constant value of ’D’)

17 TSDNBR M n..2 TSM number


19 EMDCPN M n2 EMD coupon number


21 OPECAR M an2 Marketing carrier airline code


23 OPECAR C an2 Servicing carrier (operating carrier) airline code


25 FEEOWN C an2 Carrier fee owner


27 ORIGIN C a3 Origin city code


29 DESTIN C a3 Destination city code


31 TOTAG M an3 "TO" tag (constant value of "TO-")

32 TOINFO C an1..62 "TO" Carrier/Operator to whom document will

be presented

If blank in EMD pricing record then equals

decode of AIRCDE


34 ATTAG M an3 "AT" tag (constant value of "AT-")

35 ATINFO C an1..62 "AT" Location where document will be

presented


37 EMDTYPE M a1 EMD type (associated vs. stand-alone)


39 REASON M an1 Reason for Issuance Code


41 RFICDESC C an1..87 Reason for issuance Code description


43 RFISC M an3 Reason for Issuance Sub-Code


45 RFISCDESC M an87 Reason for issuance Sub Code description


47 DOCRMKS C an1..221

Document remarks (EMD Remarks)



49 SVCRMKS C an1..221

Service remarks


51 NVBDATE C an7 Not valid before date (DDMMMYY)


53 NVADATE C an7 Not valid after date (DDMMMYY)


55 XSBTOTAL C an3 Excess baggage total number of units


57 XSBQUALIF C an2 Excess baggage charge qualifier


59 CURCODE C a3 Excess baggage charge currency

60 XSBRATE C an11 Excess baggage rate per unit


62 CPVALTAG C an3 Coupon value tag (constant value of ‘’CV-‘’)

63 CPNVALUE C an9 Coupon value


65 ISSUE C an1 Issue Identifier("F" = First Issue, "R" = Reissue)



68 BASE M an11 Total Base Amount (charges amount)


70 TAX

C an1 Inclusive of Tax Indicator

'Y' - Yes = Tax included in base fare

'N' - No = Tax not included in base fare



73 EQVAMNT C an11 Equivalent Amount



76 EXCHVAL C an11 Exchange value amount



79 RFNDVAL C an11 Refundable value


81 TAXFLDE M (99) Tax Field

COMPOSITE ELEMENT

If no data then no blanks are between delimiters.

If data exists, but some fields are not used, they

are blank filled.

82 TAXTAG C an2 ‘’T’’ Tag (constant value of ‘’T-‘’)

83 OTAXI O a1 Tax Indicator Blank = new tax


84 TCURR C a3 Currency Code Blank = new tax

85 TAXA C an9 Tax amount

86 TAXT C an4 Tax type


88 End of Composite Element TAXFLD


90 TOTAMT M an11 Total amount collected


92 SELLBUY1 C an11 Banker's Selling/Buying Rate

93 DELIM M a1 Delimiter ";"

94 CURCODE C a3 Net fare currency code

95 NETFARE C n..11 Net fare amount

96 DELIM M a1 Delimiter (constant value of ";")

97 INTIND C a1 International Indicator

Possible values are described in the EMD

specifications TKM000.

[blank] , if no value entered.

98 PSGID C an2 Passenger Association Identifier (Constant value

of ';P')

99 PSGASS C (..99) Passenger Association This is a composite

element.

100 PSGNBR M n..2 Passenger Number


102 PSGNBR C n..2 Passenger Number

103 DELIM O an1 Delimiter (Constant value of ',') (No delimiter

follows the last passenger number.)

104 End of composite element PSGASS.

105 SEGID C an2 Segment Association Identifier (Constant value

of ';S')

106 SEGASS C (..99) Segment Association This is a composite

element.

107 SEGNBR M n..3 Segment Number


109 SEGNBR C n..3 Segment Number

110 DELIM O an1 Delimiter (Constant value of ',') (No delimiter

follows the last segment number.)

111 End of composite element SEGASS.

EMQ-EMD Fare Calculation

Line identifier : EMQ-


Type : In this pseudo EDIFACT segment no separators are used. The

"segment" will be terminated by a Carriage Return.

Purpose : To transmit the EMD fare calculation information.





MCO AIR : Optional


EMD AIR : Optional

(option 7D)

PTA Creation AIR (P) : N/A

Additional Collection AIR (A) : N/A

















Ref. No


Type Length

Iteration

Description

1 MSGTAG M an4 Message Tag (EMQ-)

2 FARE M an1..547 EMD Fare Calculation

3 DELIM M an1 Delimiter (Constant value of ‘;’)

4 EMDFCPR

CN

M an1 Fare calculation pricing indicator


6 EMDFCRP

T

C an1 Fare calculation reporting indicator


8 TSMID C an2 TSM association identifier (constant value

of ’D’)

9 TSMNBR M n..3 TSM number

10 For a detailed description of the above fields, see EMD Specifications A02TKM000.

ICW Issued in Connection With line


Line identifier : ICW



Purpose : This segment contains an Issued in Connection With data coming from the

IC field in the TSM.





MCO AIR : Optional


EMD AIR : Optional

(option 7D)



















Ref. No


Type Length

Iteration

Description

1 MSGTAG M an3 Message Tag (ICW)

2 ICW C (20) Issued in connection with document(s) number

and coupon(s) number.

This is a composite element

3 ICWTKT C n13 Issued in connection with ticket number (numeric

airline code + document number)

4 CPNQUAL C a1 Issued in connection with coupon qualifier

5 CPNNBR C a1 Issued in connection with coupon number

6 DELIM M an1 Delimiter (Constant value of ‘-’)

7 ICWTKT C n13 Issued in connection with ticket number (numeric

airline code + document number)

8 CPNQUAL C a1 Issued in connection with coupon qualifier

9 CPNNBR C a1 Issued in connection with coupon number


10 DELIM M an1 Delimiter (Constant value of ‘;’) (no delimiter ‘-‘

follows the last CPNNBR)

11 End of composite element ICW

12 TSMID C an2 TSM association identifier (constant value of ’D’)



15 LINEID C an2 Line Association Identifier (Constant value of ';L')

16 LINENBR M n..3 Line number

17 For a detailed description of the above fields, see EMD specifications A02TKM000

Example : ICW0571234567890E1;D1;L3

TMC MCO number

Line identifier : TMC

Type : In this pseudo EDIFACT segment no separators are used. The

"segment" will be terminated by a Carriage Return.

Purpose : This field is used only for automated and electronic ticket numbers.





MCO AIR : Optional


EMD AIR : Optional

(option 7D)







Automated IMR without Fare data(O) : Optional



Invoice Accounting Data AIR (IA,IB) : Optional

Manual Registrations (MR) : Optional

Mini AIR - ECCP (MA) : Optional


Refund Data AIR (RF) : Optional

Car Voucher Accounting Data AIR (CV) : N/A

(Travel) Insurance Data AIR (IV) : N/A

Hotel Voucher Data AIR (HV) : N/A


Ref. No


Type Length

Iteration

Description

1 MSGTAG M an3 Message Tag (TMC)

2 TKTTYPE M a1 Ticket Type

Value of 'M' for MCO (Miscellaneous Charges

Order) (ATB or OPATB) or VMCO

Value of 'P' for MPD (Multi Purpose


Document)

Value of 'D' for EMD (Electronic

Miscellaneous Document)

Value of 'X' for EEBT (Electronic Excess

Baggage Ticket)

Value of 'B' for EBT (Excess Baggage Ticket -

Paper)

Value of ‘O’ for TTM/BTK A.I.R.s

3 NUMAIR M n3 Numeric Airline Code

4 DELIM M an1 Delimiter (Constant value of '-')

5 TKTNBR M n10 Ticket Number

6 DELIM M an1 Delimiter (Constant value of ';')

7 ICWNBR C n13 "In Connection With" document number

8 DELIM C an1 Delimiter (Constant value of '/')

9 FREE C an..50 Free Text from Ticket Number Provider or

confirmation number for EMD or EEBT

10 LINEID C an2 Line Association Identifier (Constant value of

';L')

11 LINEASS C (..99) Line Association This is a composite element.

12 LINENBR M n..3 Line Number


14 LINENBR C n..3 Line Number

15 DELIM O an1 Delimiter (Constant value of ',')

(No delimiter follows the last line number.)

16 End of composite element LINASS.

18 TSMID C an2 TSM Association Identifier (Constant value of

';D')


17 For a detailed description of the above fields, see PNR Fare Element A02-1306-AMD. Amadeus

Interface Record Processing A02-3509-AMD.

An example follows:

TMCM117-3200234567;1176300162534/MESSAGE FROM PROVIDER;L9;D1<CR>

TMCD117-3800234569;/RCI12345678901234;L12;D1<CR> Example 1 Input PNR with TSM-P issued with EMD PNR display >RT

--- TST TSM RLR ---

RP/BRUBE2ATB/BRUBE2ATB AA/GS 2FEB10/1012Z 5S8ICC


BRUBE2ATB/0001AA/2FEB10

1.CELINE/CHAN

2 6X 871 Y 14APR 3 NCECDG HK1 0705 2 0735 0940 *1A/E*

3 AP OK

4 TK OK02FEB/BRUBE2ATB//ET6X

5 SSR XBAG 6X HK1 EXCESS BAG/S2

6 FA PAX 105-2400140278/ET6X/EUR1039.78/02FEB10/BRUBE2ATB/1942

0505/S2

7 FB PAX 0200000065 TTP/ET/RT OK ETICKET/S2

8 FP CASH

9 FV PAX 6X/S2

TSM Display >TQM

TSM 1 TYPE P BRUBE2ATB AA/02FEB 12 EMD-A CARR 6X

1.CELINE/CHAN

RFIC-C/C BAGGAGE

1. RFISC-99U ECCESS BAG L 5

OPERATING CC-6X CPN VALUE-60 ORIGIN-NCE DEST-CDG

EXCESS BAGGAGE-1 PC RATE PER UNIT EUR 60.00

ICW-1052400140278E1

ADD INF/RKS:

FARE F EUR 60.00

EXCH VAL EUR 60.00

TOTAL EUR 60.00

Output AIR generated at TTM/ED/RT AIR-BLK207;7D;;233;0200009703;1A11612381;001001

AMD 0200000066;1/1;

1A11612381;1A11612381

MUC1A

5S8ICC008;0101;BRUBE2ATB;19420505;BRUBE2ATB;19420505;BRUBE2ATB;19420505;BRUBE2A

TB;19420505;01;;;;;;;;;;;;;;;;;;;;;6X 5S8ICC

B-TTM/ED/RT

C-7906/ 0001AAGS-0001AAGS-M---

D-100202;100202;100202

U-001X;002ONCE;NICE ;CDG;PARIS CDG ;6X 0871 Y Y 14APR0735

0940 14APR;OK01;HK01;B ;0;321;;;;2 ;0705 ;ET;0305 ;N;;1181;;FI;FR;2D

EMD047;0056X;1050;AMADEUS SIX;02FEB;D1;1;6X;;;NCE;CDG;TO-;AT-

;A;C;BAGGAGE;99U;ECCES

S BAG;;;;;1;PC;EUR 60.00;CV-60;F;EUR 60.00;N;;EUR 60.00;;;;;;;;;

;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;

;;;;;;;;;;;;;EUR 60.00;;;;P1;S2

ICW1052400140278E1;D1;L5

I-001;01CELINE/CHAN;;APOK;;

TMCD105-8213300304;;D1

MFPCASH;;;D1

TKOK02FEB/BRUBE2ATB//ET6X

ENDX


Example 2 Input PNR with ticket and TSM-P issued with EMD in same issuance entry PNR Display >RT

--- TST TSM RLR ---

RP/BRUBE2ATB/BRUBE2ATB AA/GS 2FEB10/1033Z 5S8JYJ

BRUBE2ATB/0001AA/2FEB10

1.DAMIEN/CHAN

2 6X 871 Y 14APR 3 NCECDG HK1 0705 2 0735 0940 *1A/E*

3 AP OK

4 TK OK02FEB/BRUBE2ATB

5 SSR XBAG 6X HN1 EXCESS BAG/S2

6 FP CASH

7 FV PAX 6X/S2

TST Display >TQT

TST00001 BRUBE2ATB AA/02FEB I 0 OD NCEPAR SI

T-

FXP

1.DAMIEN/CHAN

1 NCE 6X 871 Y 14APR 0735 OK YFLEXOW 20K

CDG

FARE F EUR 999.00

TX001 X EUR 28.00YRVA TX002 X EUR 3.51DQAP TX003 X EUR 9.27FIDP

TOTAL EUR 1039.78

NCE 6X PAR1480.60NUC1480.60END ROE0.674722

6.FP CASH

7.FV 6X TSM Display

>TQM

TSM 1 TYPE P BRUBE2ATB AA/02FEB 12 EMD-A CARR 6X

1.DAMIEN/CHAN

RFIC-C/C BAGGAGE

1. RFISC-99U ECCESS BAG L 5

OPERATING CC-6X CPN VALUE-60 ORIGIN-NCE DEST-CDG

EXCESS BAGGAGE-1 PC RATE PER UNIT EUR 60.00

ADD INF/RKS:

FARE F EUR 60.00

EXCH VAL EUR 60.00

TOTAL EUR 60.00 Output

AIR Generated at combined issuance AIR-BLK207;7A;;230;0200009839;6X11612381;001001


AMD 0200000070;1/1;

6X20953;1A11612381

MUC1A 5S8JYJ006;0101;BRUBE2ATB;19420505;BRUBE2ATB;19420505;BRUBE2ATB;19420505;H

EL6X0926;19420505;01;;;;;;;;;;;;;;;;;;;;;6X 5S8JYJ

A-AMADEUS SIX;6X 1050

B-TTP/TTM/RT

C-7906/ 0001AAGS-0001AASU-I-0--

D-100202;100202;100202

G-X ;;NCEPAR;EU

H-001;002ONCE;NICE ;CDG;PARIS CDG ;6X 0871 Y Y 14APR0735

0940 14APR;OK01;HK01;B ;0;321;;;20K;2 ;0705 ;ET;0305 ;N;1181;FI;FR;2D

EMD032;0056X;1050;AMADEUS SIX;02FEB;D1;1;6X;;;NCE;CDG;TO-;AT-

;A;C;BAGGAGE;99U;ECCES

S BAG;;;;;1;PC;EUR 60.00;CV-60;F;EUR 60.00;N;;EUR 60.00;;;;;;;;;

;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;

;;;;;;;;;;;;;EUR 60.00;;;;P1;S2

K-FEUR999.00 ;;;;;;;;;;;;EUR1039.78 ;;;

KFTF; EUR28.00 YR VA; EUR3.51 DQ AP; EUR9.27 FI DP;;;;;;;;;;;;;;;;;;

;;;;;;;;;

L-

M-YFLEXOW

N-NUC1480.60

O-XXXX

Q-NCE 6X PAR1480.60NUC1480.60END ROE0.674722;FXP

I-001;01DAMIEN/CHAN;;APOK;;

T-K105-2400140280

TMCD105-2601099312;;D1

FPCASH

FV6X;S2;P1

MFPCASH;D1

TKOK02FEB/BRUBE2ATB

ENDX


3.14 Other integrations

The EMD is integrated with several Amadeus product. Ancillary Services This section is a reminder of earlier 3

rd party notifications. No further changes apply. Please refer to

the attachment for further details:

AAAS third party V1.1.doc

Amadeus Ticket Changer Please refer to the attachment to get details about the EMD integration in Amadeus Ticket Changer:

Third Party notification - EMD integration and impacts on ATC .doc

Selling Platform Travel agents can also have access to the EMD functionalities from the Selling Platform. The EMD features will be available in the graphical interface in Selling Platform version 7.2p120 in November 2012.

Others Several other integrations are under analysis. Please refer to the EMD for Travel Agencies community site for further information.



4 Contacts

Please contact your local Amadeus representative if you have any questions about the Amadeus EMD. For more functional information, please contact Amadeus Product Management at the following addresses for questions regarding:

The deployment, functional or technical aspects of this solution: [email protected]

The integration with Amadeus Ancillary Services: [email protected]

The integration with Amadeus Ticket Changer: [email protected]

The integration with Selling Platform: [email protected]

mailto:[email protected]




Electronic Miscellaneous Document for Travel Agencies User Guide ...

Documents