Electronic Miscellaneous Document · PDF fileEine Liste aller Reason for Issuance Sub Codes finden Sie pro Fluglinie im ASK Travelport unter der Answer ID 43782. Eine Liste über alle

1

Electronic Miscellaneous Document EMD

Benutzerhandbuch

2

Allgemeine Informationen

Version: EMD/2012

Kontakt: TraviAustria, Datenservice für Reise

und Touristik GmbH & Co. Nfg. KG

Dresdner Straße 81-85

1200 Wien, Austria

T: +43-1-33733-0

F: +43-1-33733-733

W: www.traviaustria.com

Über TraviAustria TraviAustria, eine Tochter der Austrian Airlines, ist der

österreichische IT-Trendsetter im Tourismusbereich. Aufbauend

auf unsere langjährige Tourismus-Erfahrung und gemeinsam

mit unserem Partner Travelport entwickeln wir

maßgeschneiderte und innovative Lösungen am Puls der

Branche. Als Partner von Reisebüros und Veranstaltern stellen

wir mit unseren Systemen täglich die Abwicklung von

tausenden Reisebuchungen in Zentraleuropa sicher.

Weitere Informationen zu TraviAustria finden Sie unter

www.traviaustria.com.

Copyright © 2012 by TraviAustria, all rights reserved.

Die Verwertung der Texte und Bilder, auch auszugsweise, ist ohne Zustimmung von

TraviAustria urheberrechtswidrig und strafbar. Dies gilt auch für Vervielfältigungen,

Übersetzungen, Mikroverfilmung und für die Verarbeitung mit elektronischen

Systemen.

3

Inhaltsverzeichnis 1. Über dieses Dokument ............................................................................... 4

2. Einleitung ................................................................................................. 4

2.1. Was ist EMD? ............................................................................................ 4

2.2. Welche EMD Dokumenttypen gibt es? .......................................................... 4

3. EMD Erstellen ............................................................................................ 5

3.1. SVC Segment ........................................................................................... 5

3.2. SSR ASVC ................................................................................................ 6

3.3. Reason for Issuance Codes (RFIC) ............................................................... 6

3.4. Reason for Issuance Sub Codes (RFISC) ...................................................... 6

4. EMD Ausstellen.......................................................................................... 6

4.1. EMD-S Ausstellen ...................................................................................... 6

4.2. EMD-A Ausstellen ...................................................................................... 7

4.3. Zusätzliche Ticketmodifier .......................................................................... 9

5. EMD Darstellen ......................................................................................... 9

5.1. Im PNR .................................................................................................... 9

5.2. Ohne PNR ................................................................................................11

6. EMD Voiden .............................................................................................11

7. EMD Refundieren ......................................................................................12

8. EMD History .............................................................................................12

9. Support Documents ..................................................................................13

10. TINS Screen .............................................................................................14

11. Zusammenfassung Befehle EMD .................................................................15

12. Fehlermeldungen ......................................................................................15

13. MIR .........................................................................................................21

13.1. MIR Type Table ........................................................................................21

13.2. MIR Options Table ....................................................................................21

4

1. Über dieses Dokument Dieses Dokument beschreibt die Anwendung von Electronic Miscellaneous Documents in GDS Galileo. 2. Einleitung

2.1. Was ist EMD?

EMD - Electronic Miscellaneous Document ist der IATA Industriestandard zur Verrechnung von kostenpflichtigen Zusatzleistungen und Gebühren über das GDS Galileo. Als Beispiel, kostenpflichtige Sitzplatzreservierungen, Gepäckgebühren, Lounge Zutritt, Umbuchungsgebühren etc.

Die EMD Funktionalität im GDS Galileo ermöglicht den Airlines die Einführung eines Verrechnungsprozesses von Nebenleistungen und erlaubt den Agenten den Verkauf dieser direkt über das GDS Galileo. Electronic Miscellaneous Document (EMD) soll bis Ende 2013 folgende Dokumente ablösen:

ñ Miscellaneous Charge Orders (MCO) or virtual MCO (vMCO) ñ Special Service Tickets (SST) ñ Prepaid Tickets (PTA) ñ Multi-Purpose Documents (MPD) ñ Tour Orders ñ Excess baggage tickets

2.2. Welche EMD Dokumenttypen gibt es?

Es gibt 2 Arten von EMD´s:

ñ Associated EMD (EMD-A) Flugsegmentbezogene Leistungen wie, Sitzplätze, Gepäck etc.

ñ Stand Alone EMD (EMD-S) Nicht Flugsegmentbezogene Leistungen wie, Lounge access, Umbuchungsgebühren etc.

5

3. EMD Erstellen Bevor ein Electronic Miscellaneous Document (EMD) ausgestellt werden kann, müssen folgende Kriterien erfüllt sein:

ñ PNR ist vorhanden ñ E-Ticket wurde erstellt ñ SVC Segment (EMD-S) vorhanden ODER Special Service Requirement (SSR) code

ASVC (Additonal Service) vorhanden (EMD-A)

3.1. SVC Segment

Ein EMD-S (Stand Alone) kann nur dann ausgestellt werden, sofern ein SVC Segment in der Buchung vorhanden ist. Beispiel für ein SVC Segment für eine Umbuchungsgebühr:

0SVCYYEK1VIEDDMMM-N1/D/992/CHANGE FEE/150.00 Beschreibung: 0SVC -> Standardformat um ein SVC Segment zu erstellen

YY -> 2-stelliger Airline Code z.B.: BA für British Airways

EK1 -> Statuscode gefolgt von der Anzahl an Services

VIE -> 3-stelliger Airport Code des Abflughafens

DDMMM- -> Datum an dem ein EMD ausgestellt wird ODER das Abflugsdatum gefolgt

von einem Bindestrich

N1 -> Namensfeld – N1 für Passagier 1 oder N3 für Passagier 3

/D -> Slash gefolgt von Reason for Issuance Code (RFIC)

/992 -> Slash gefolgt von Reason for Issuance Sub Code (RFISC)

/CHANGE FEE -> Slash gefolgt von Begründung des EMD

/150.00 -> Slash gefolgt von Betrag in lokaler Währung

Sobald ein SVC Segment in der Buchung vorhanden ist, kann ein EMD erstellt werden.

Das SVC Segment wird am Reiseplan angezeigt.

6

3.2. SSR ASVC

Ein EMD-A (Associated) kann nur dann ausgestellt werden, sofern ein Special Service Requirement ASVC in der Buchung vorhanden ist. Dieses erfolgt automatisch, wenn zuvor vom Ancillary Services Katalog (DAS*) ein Optional Service abgebucht wurde. Detaillierte Informationen hierzu finden Sie im Benutzerhandbuch Ancillary Services.

3.3. Reason for Issuance Codes (RFIC)

ñ A Air Transportation ñ B Surface Transportation/Non-air Services ñ C Baggage ñ D Financial Impact (für EMD-S Umbuchungsgebühren) ñ E Airport Services ñ F Merchandise ñ G In-flight Services

3.4. Reason for Issuance Sub Codes (RFISC)

Eine Liste aller Reason for Issuance Sub Codes finden Sie pro Fluglinie im ASK Travelport unter der Answer ID 43782. Eine Liste über alle von ATPCO definierten Issuance Codes und Issuance Sub Codes kann jederzeit unter http://www.atpco.net/download/OptionalSubCodes.pdf abgerufen werden. 4. EMD Ausstellen 4.1. EMD-S Ausstellen Um ein EMD-S auszustellen wird folgende Eingabe verwendet. Beispiel:

EMDI/SM1/IC1251234567890

Beschreibung: EMDI -> Standardformat um ein EMD auszustellen

/SM1 -> Slash gefolgt von SM Modifier bezieht sich auf die Segmentnummer

des SVC Segmentes

/IC -> Slash gefolgt von „in Connection with“ (IC)

1251234567890 -> 13-stellige Ticketnummer auf welche sich die Ausstellung eines EMD

bezieht, inkl. nummerischer IATA Code der jeweiligen Fluglinie am Anfang

7

Wurde ein oder mehrere EMD´s ausgestellt, erscheint folgende Meldung am Bildschirm:

EMD GENERATED TOTAL 12.50 1251812903521 7.50 SMITH/JAN MS 1251813903522 5.00 SMITH/MARK TAB AND ENTER TO REDISPLAY PNR >*3HHJJ4· >

Sobald ein EMD-S erfolgreich ausgestellt wurde, ändert sich der Statuscode des SVC Segmentes von EK auf HI. Und die EMD Nummer wird dem SVC Segment hinzugefügt. Diese Änderung ist auch in der Buchungshistorie ersichtlich.

QZZ9BE/55 XYZKR C098754 AG 99999992 30JAN 1.1SMITH/HARRY 1. BA 456 Y 16JUL LHRMAD HK1 0815 1135 O* E SA 2. SVC BA HI1 MAD 17JUL-D/992/CHANGE FEE/NM-1SMITH/HARRY/12581 13002506C1/150.00/EUR 3. BA 457 Y 22JUL MADLHR HK1 1240 1400 O* E FR ** VENDOR LOCATOR DATA EXISTS ** >*VLí ** ELECTRONIC MISC DOCUMENT LIST ** >EMDLí FONE-DENB/ FOP -S TKTG-T*

Fluglinien werden automatisch über die Ausstellung eines EMD benachrichtigt. Ein zusätzlicher OSI Eintrag in der Buchung ist nicht notwendig. Ausnahme: Finnair Group Deposit – SI.AY*EMD PAID DDMMM nnPAX + SI.AY*EMD Nummer

4.2. EMD-A Ausstellen

Um ein EMD-A auszustellen wird folgende Eingabe verwendet. Beispiel:

EMDI/IC1251234567890

8

Beschreibung: EMDI -> Standardformat um ein EMD auszustellen

/IC -> Slash gefolgt von „in Connection with“ (IC)

1251234567890 -> 13-stellige Ticketnummer auf welche sich die Ausstellung eines EMD

bezieht, inkl. nummerischer IATA Code der jeweiligen Fluglinie am Anfang

Enthält eine Buchung bereits mehrere Ancillary Services und Sie möchten ein bestimmtes ausstellen, können folgende zusätzlichen Modifiers für den Ausstellungsbefehl verwendet werden.

ñ Fluglinie - /Vxx ñ Segmentnummer - /Sn ñ Passagiernummer - /Pn ñ Reason for Issuance Code (RFIC) - /Rx ñ Special Service Requirement - /Gn

Wurde ein oder mehrere EMD´s ausgestellt, erscheint folgende Meldung am Bildschirm:

EMD GENERATED TOTAL 12.50 1251812903521 7.50 SMITH/JAN MS 1251813903522 5.00 SMITH/MARK TAB AND ENTER TO REDISPLAY PNR >*3HHJJ4· >

Sobald ein EMD-A erfolgreich ausgestellt wurde, ändert sich der Statuscode des Special Service Requirement Additional Service (ASVC) auf HI. Und die EMD Nummer wird dem SSR Segment hinzugefügt. Diese Änderung ist auch in der Buchungshistorie ersichtlich.

** SPECIAL SERVICE REQUIREMENT ** SEGMENT/PASSENGER RELATED S 1. A3 0881 C 23AUG VIEATH P 1. MAYRHOFER/CLAUD+ ASVC HI 1 C/0AA/XBAG/EXCESS BAGGAGE/A/1258113002506C1 TKNE HK 1 3909901781862C1 XBAG KK 1 BLAH/XBAG RATE APPLIES

9

4.3. Zusätzliche Ticketmodifier

Zusätzliche Ticketmodifiers können an den Druckbefehl mittels Slash angehängt werden. Z.B.: EMDI/SM1/IC1251234567890/FS

ñ Commisson - /Zn ñ Form of Payment - /F… ñ Endorsement - /E…. ñ Related Ticketnummer - /IC…. ñ Print Support Documents

/PP-C = Druck credit card charge form (nicht für Markt AT anwendbar) ñ /PI-R = Druck Customer Receipt

/PE-R = E-Mail Customer Receipt an alle im Booking File vorhandenen E-Mail Adressen /PEnn-R = E-Mail Customer Receipt an eine bestimmte E-Mail Adresse im Booking File

5. EMD Darstellen

5.1. Im PNR

Mit der Eingabe EMDL (List Display) kann eine Liste aller in der Buchung vorhandenen EMD´s dargestellt werden.

WHQ5JY/55 XYZKR C067996 AG 99999992 21SEP 1.1SMITH/HARRY 1. YY 1414 Y 15OCT DENATL HK1 0110 0553 O* E FR 2. YY 1515 Y 16OCT ATLDEN HK1 0825 0950 O* E SA ** CLIENT FILE REFERENCES EXIST ** >*CF· ** FILED FARE DATA EXISTS ** >*FF· ** SEAT DATA EXISTS ** >*SD· ** MEMBERSHIP DATA EXISTS ** >*MM· ** VENDOR LOCATOR DATA EXISTS ** >*VL· ** VENDOR REMARKS DATA EXISTS ** >*VR· ** ADDITIONAL SERVICES EXIST ** >*DAS· *** ELECTRONIC MISC DOCUMENT LIST *** >EMDL· ** SERVICE INFORMATION EXISTS ** >*SI· FONE-DENB/ FOP -S TKTG-T*XYZ 21SEP2208Z 55 AG

10

EMDL - ELECTRONIC MISCELLANEOUS DOCUMENT LIST 1. YY 1251812093501 – TEST/KATHLEEN I 09APR10 122808 Z 2. YY 1251812093502 – JOHNSON/SUSAN I 09APR10 122808 Z 3. YY 1251812093503 – MITCHELLE/JENNIFER I 09APR10 122808 Z ***** END OF LIST ***** >

Überschrift Beschreibung

EMDL – ELECTRONIC MISCELLANEOUS DOCUMENT LIST

Überschrift

Erste Zeile 1. Zeilennummer YY 2-stelliger Airline Code 0081812093501 EMD Nummer 13stellig (oder 17 Stellen bei

Conjunction EMD) Dash ( - ) Separator TEST/KATHLEEN Passagiername

Zweite Zeile I EMD Status

I = Original V = Void RF = Refund

09APR10 Ausstellungsdatum 122808 Z Zeit (GMT) der Ausstellung Um eine Zusammenfassung eines EMD abzurufen, wird die Eingabe EMDDn verwendet.

1258131654456 CITYTOUR/GRP KVSQB6/1V/0GZ7 05657892 CPN RFISC DESCRIPTION VALUE DATE STATUS 1 D-992 CHANGE FEE EUR 150.00 30AUG11 OPEN EMD DOCUMENT TOTAL: EUR 150.00 >EMD DETAIL DISPLAY í >EMD HISTORY DISPLAY í >EMD VOID í. >EMD REFUND í. >

Die EMD Zusammenfassung (EMDDn) ist eine Anzeige, welche folgende Informationen eines ausgestellten Dokumentes beinhaltet: EMD Nummer, Passagiername, Art des Services, Betrag und Status des jeweiligen Coupons. Diese Anzeige bietet zusätzlich die Möglichkeit mittels Tab eine Detailansicht des EMD abzurufen, die History einzusehen, das EMD zu voiden oder sofern von der Fluglinie erlaubt, das EMD zu refundieren.

11

5.2. Ohne PNR

Außerhalb einer Buchung kann ein EMD mit folgender Eingabe aufgerufen werden: Beispiel:

EMDD1251234567890 Beschreibung: EMDD -> Standardformat zum Aufrufen eines EMD 1251234567890 -> 13-stellige EMD Nummer inkl. nummerischen IATA Code der

Fluglinie

6. EMD Voiden

Wie auch bei elektronischen Tickets, kann ein EMD am selben Tag der Ausstellung wieder gevoided werden. In der EMD Zusammenfassung (EMDDn) kann mittels Auswahl von „EMD VOID“ durch Tab in die Zeile und Eingabe des Buchstaben „V“ (void) und enter das EMD gevoided werden.

Alternativ kann ein EMD mit folgender Eingabe unter Angabe der 13stelligen EMD Nummer außerhalb einer Buchung gevoided werden, ohne zuvor die EMD Zusammenfassung aufgerufen zu haben. Beispiel:

EMDV1251234567890 Beschreibung: EMDV –> Standardformat zum Voiden eines EMD 1251234567890 - > 13-stellige EMD Nummer nummerischen IATA Code der Fluglinie Systemantwort: EMD 0081812352679 VOIDED - SAC 008100RB41006

EMD Conjunction EMD 0081812352690-691 VOIDED - SAC 008100RB41006

Ohne Bestätigungsnummer (SAC) der Fluglinie

12

EMD 0081812352690 VOIDED

Der Status des jeweiligen EMD ändert sich von USED auf VOID. Folgende Systemdaten werden aktualisiert: TINS Report inklusive aktuellen Couponstatus, EMD Zusammenfassung, EMD Detailansicht, EMD History und EMD Liste beinhalten den aktuellen Couponstatus inklusive der SAC Nummer der jeweiligen Fluglinie. 7. EMD Refundieren Nicht jede Fluglinie erlaubt das Refundieren eines EMD. Um ein EMD zu refundieren muss zuvor die EMD Zusammenfassung (EMDDn) aufgerufen werden. Danach kann mittels Tab zu „EMD REFUND“ und Eingabe des Buchstaben „F“ (full refund) und enter das Dokument refundiert werden. Sollte ein Refund von der Fluglinie nicht erlaubt sein, wird „EMD REFUND“ nicht in der Zusammenfassung dargestellt. British Airways – Refund nicht möglich bei Umbuchungsgebühren AY – Refunds ausschließlich bei Group Deposits möglich Systemantwort: EMD 0088121903521 REFUNDED - SAC 008100RB41006

EMD Conjunction EMD 0081812352690-691 REFUNDED - SAC 008100RB41006

Ohne Bestätigungsnummer (SAC) der Fluglinie EMD 0081812352690 REFUNDED 8. EMD History In der EMD History sind die jeweils getätigten Schritte zu einem EMD inklusive Datum und Uhrzeit (GMT) ersichtlich. Die Eingabe EMDHn kann erst nach Aufruf der EMD List (EMDL) angewendet werden.

13

>EMDH2 EMD HISTORY 2 0081812093502 - JOHNSON/SUSAN PTC/ADT **ISSUE ENTRY** AGENT EMDI/IC0084321555666/ERNON REFUNDABLE/PI-R **ISSUE DATA** VOIDED 28JAN11 194810 Z 1G/0BK5/C103693 – SAC 008412BK68349 ISSUED 28JAN11 124326 Z 1G/0BK5/C103693 ISSUING RECORD LOCATOR 1G-N44CRH RFIC AIR TRANSPORTATION FOP CK AMT USD7.50 )> COMMISSION AMOUNT FCMI 0 – ASVC AUTOMATED ENDORSEMENT NON REFUNDABLE RELATED TKT 0084321555666 **SUPPORT DOCUMENTS** EMD CUSTOMER RECEIPT SENT TO PRINTER **REQUEST SUPPORT DOCUMENTS** >EMDH0081812093502/RD* í >

Mittels Eingabe EMDH1251234567890 inkl. 13-stelliger EMD Nummer kann die History eines EMD auch außerhalb einer Buchung aufgerufen werden. 9. Support Documents In der EMD History (EMDH) können nach Ausstellung eines EMD, Support Dokumente angezeigt oder gedruckt werden. Grundsätzlich werden keine Support Dokumente bei Ausstellung automatisch gedruckt.

FOP CK AMT USD7.50 COMMISSION AMOUNT FCMI 0 – ASVC AUTOMATED ENDORSEMENT NON REFUNDABLE RELATED TKT 0084321555666 **SUPPORT DOCUMENTS** CHARGE FORM SENT TO PRINTER **REQUEST SUPPORT DOCUMENTS** >EMDH0081812093501/RD* í >

14

Durch Durchführung der Eingabe EMDH1251234567890/RD* erfolgt folgende Anzeige:

*REQUEST SUPPORT DOCUMENTS** 0081812093501 DELIVERY METHOD >EMD CHARGE FORM i.. >EMD AUDIT/AGENT í.. >EMD CUSTOMER RECEIPT í.. >

Gültige Befehle, welche zur Auswahl zum Drucken von Support Dokument stehen, sind:

ñ PP = Druck Credit Card Charge Form (nicht für Markt AT anwendbar) ñ PI = Druck Customer Receipt ñ DI = Darstellen von Support Dokumenten ñ PE = E-Mail Customer Receipt

Audit und Agent Support Dokumente sind ausschließlich zur Darstellung möglich. 10. TINS Screen Der tägliche Report der ausgestellten Dokumente (TINS) wurde mit der Darstellung von EMD erweitert.

ONE TRAVEL PLACE TINS REPORT 15 JAN 11 CURRENCY CODE GBP IATA NUMBER 91282340 A/L TKT/STOCK NBR PASSENGER NAME FARE TAX COMM FOP *FEES 156D1812352678 JOHNSTON/MARY 8.50 0.00 0.00 NO 156D1812352679 HOBBS/KATHY 12.00 0.00 0.00 NO 156M1913678322 THOMAS/BILL 90.00 0.00 0.00 NO 156M1913678323 PORTER/BOB 60.00 0.00 0.00 NO 156M1913678324 BROTHERS/SHARON 60.00 0.00 0.00 NO 156M1913678325 AUSTIN/MICHELLE 90.00 0.00 0.00 CR

15

--------------------------------------------------------------- 156 1812352678 P42178 YY E ED NO JOHNSTON/MARY M19ML6 8.50 8.50 0.00 0.00 0.00 0.00 0.00 ED2BB 0XYZ 156 1812352679 P42178 YY E ED NO HOBBS/KATHY M19ML6 12.00 12.00 0.00 0.00 0.00 0.00 0.00 ED2BB 0XYZ 156 1913678322 P42178 P MC NO THOMAS/BILL PQ9LR6 )>

11. Zusammenfassung Befehle EMD EMDI -> Druckbefehl für EMD EMDV -> EMD Voiden EMDD -> Zusammenfassung eines EMD anzeigen EMDD -> EMD Refundieren, Tab Stop zu „EMD REFUND“ Eingabe „F“ für full refund EMDL -> Darstellung einer Liste aller im PNR ausgestellten EMD´s EMDH -> EMD History 12. Fehlermeldungen

ERROR MESSAGE TEXT DESCRIPTION

UNABLE TO PROCESS EMD – NOT AUTHORIZED FOR ELECTRONIC TICKETING (1G specific)

The TKLS (Electronic Ticketing) field in the AAT must be Y.

UNABLE TO PROCESS EMD – NOT AUTHORIZED FOR DOCUMENT ISSUANCE (1G specific)

The type field in the AAT is 00. The type field must be anything other than 00.

LOCATION NOT AUTHORIZED (1G specific) Duty code is not allowed to issue a ticket.

UNABLE TO PROCESS EMD–USER MUST HAVE TINS ENABLED (1G specific)

The TKTN Tins field must be set to Y.

HMET TABLE PRINT NOW MUST BE SET TO Y FOR PRINTING OF EMD (1G specific)

The print now must be set to Y to print the support document for the EMD.

16

NEED PLAIN PAPER PRINTER ASSIGNED FOR EMD (1G specific)

The printer type in the HMET table is TKT.

NEED APRVD E-TKT –YES- TO ISSUE EMD (1P specific)

The APRVD E-TKT field in the A.I.R. must be updated to reflect the value of YES.

NEED AUTO VAL – YES – TO ISSUE EMD (1P specific)

The AUTO VAL field in the A.I.R. must be updated to reflect the value of YES.

INVALID OPTION |XIM (1P specific)

XIM option was in the EMDI entry and the agency making the entry is not set up to issue an interface message (the agency location does not have a DT routing or does not have TAIR activated in the A.I.R.)

INVALID SEGMENT SELECTED

The segment selected using the segment select option in the EMDI entry does not exist.

DUPLICATE SEGMENT NOT ALLOWED

The same segment number cannot be repeated in the segment select option in the EMDI entry.

INVALID PASSENGER SELECTED

A name is selected using the name select option in the EMDI entry and the name does not exist in the PNR/BF.

INVALID LINE NUMBER

The input of EMDDn (n equals a line number from the EMDL response) and the number from the EMDDn entry is not found on the EMDL display. Or - The input of EMDDn and the EMD List is not displayed.

DUPLICATE PASSENGER NOT ALLOWED

The same passenger/name number cannot be repeated in the name select option in the EMDI entry.

PASSENGER SEQUENCE INVALID

Name select using the name select option in the EMDI entry must be in ascending order.

SEGMENT SEQUENCE INVALID

Segment select using the segment select option in the EMDI entry must be in ascending order.

ERB-EMD NOT SUPPORTED

The EMD process is not supported by the GDS.

ERB-EMD NOT YET SUPPORTED IN THIS MARKET

The market does not yet allow the issuance of EMDs.

ERB-EMD NOT YET SUPPORTED FOR THIS AIRLINE

The airline for the service in the EMDI entry to be fulfilled does not support the issuance of the EMD.

ERB-EMD IS INHIBITED IN THIS AGENCY

At the GDS level the agency has not been given authority to issue EMDs.

ERB-PASSENGER TYPE CODE NOT SUPPORTED FOR EMD

For the EMDI entry to issue the EMD, the passenger type code is not allowed per the requirements for the issuing carrier.

ERB-EMD PASSENGER TYPE CODE NOT YET SUPPORTED IN THIS MARKET

For the EMDI entry to issue the EMD, the passenger type code is not yet supported for the BSP.

ERB-EMD AIRLINE DOES NOT SUPPORT PASSENGER TYPE CODE

The passenger type code is not allowed by the airline for the issuance of the EMD.

ERB-EMD VOID NOT SUPPORTED

The void process for the EMD is not supported by the GDS.

17

ERB-EMD VOID NOT SUPPORTED BY THIS AIRLINE The void process for the EMD is not supported by the airline.

ERB-EMD MUST BE SINGLE RFIC

The issuance of the EMD is only allowed for a single RFIC.

ERB-CREDIT CARD TYPE NOT ACCEPTED IN THIS MARKET

The credit card form of payment for the issuance of the EMD is not accepted in the market.

ERB-CREDIT CARD TYPE NOT ACCEPTED BY THIS AIRLINE

The credit card form of payment for the issuance of the EMD is not accepted by the airline.

ERB-FORM OF PAYMENT NOT ACCEPTED IN THIS MARKET

The form of payment is not valid for the issuance of the EMD for the issuing location’s market.

ERB-FORM OF PAYMENT NOT ACCEPTED BY THIS AIRLINE

The form of payment is not valid for the issuance of the EMD by the airline.

ERB-FOID REQUIRED BY THIS AIRLINE The airline requires FOID (form of identification) be provided before the EMD can be issued.

ERB-FOID TYPE NOT SUPPORTED BY EMD AIRLINE The FOID data for the issuance of the EMD is not a valid form of identification for the airline.

ERB-VENDOR LOCATOR REQUIRED The vendor locator could not be found and the carrier requires a vendor locator to be sent in EMD issue message being sent to the carrier.

ERB-MAXIMUM NUMBER OF PASSENGERS EXCEEDED FOR EMDI

The number of passenger names for the EMDI entry is greater than the maximum number of passenger names allowed for the EMDI entry.

ERB-MAXIMUM NUMBER OF COUPONS EXCEEDED FOR EMDI

The number of services for the EMDI entry is greater than the maximum number of services allowed in a single EMDI entry.

ERB-INVALID SURNAME LENGTH For the EMDI entry to issue the EMD, the minimum or maximum characters for the surname is not per the requirements for the issuing carrier.

ERB-INVALID GIVEN NAME LENGTH For the EMDI entry to issue the EMD, the minimum or maximum characters for the given name is not per the requirements for the issuing carrier.

ERB-EMD TYPE NOT SUPPORTED The allowed EMD fulfillment types are EMD-S and EMD-A.

ERB-EMD TYPE NOT SUPPORTED BY AIRLINE The allowed EMD fulfillment types are EMD-S and EMD-A.

ERB-EMD SERVICE TYPE NOT SUPPORTED The only service types allowed are E (free), F (flight) and H (booking not required).

ERB-SERVICE IS NOT CONFIRMED The service to be fulfilled has a non-confirmed status code.

ERB-SERVICE MUST BE FULFILLED ON SAME CALENDAR DATE AS SOLD

Fulfillment of the service with the issuance of an EMD is to be on the same date as the sell date.

ERB-CURRENCY CODE DOES NOT MATCH The currency code for the service in the Universal Record is different than the primary currency code in the A.I.R. or AAT for the issuing location.

ERB-SERVICE NOT FOUND The entry of EMDI was input to issue the EMD and the service was not found in the UR (the UR holds the details for the sold merchandising services).

ERB-NEED CARRIER SELECT TO ISSUE EMD The form of payment is not listed as a valid form of payment for the issuance of the EMD.

ERB-RFIC CODE NOT VALID FOR EMD The carrier select option is required in the EMDI entry when there are multiple carrier codes for the services (SSRASVC) in the PNR/BF.

ERB-EMD CANNOT BE VOIDED – COUPON STATUS NOT ELIGIBLE

The RFIC for the selected services to be fulfilled is not valid for the issuance of the EMD.

ERB-EMD CANNOT BE VOIDED – VOID NOT ALLOWED BY PLATING CARRIER

The EMD number is not allowed to be voided because of the coupon(s) status.

ERB-VOID FAILED-NOT REPORTED FOR SETTLEMENT-RETRY VOID

The plating carrier rejects the message to void the EMD number.

18

ERB-COMMISSION AMOUNT TOO LARGE The void message was sent to the carrier but a response from the carrier was not received.

ERB-COMMISSION RATE TOO LARGE The commission amount must be less than the amount of the EMD.

ERB-INVALID EMD COMMISSIN FORMAT The commission rate must be less than 100. ERB-COMMISSION NOT ALLOWED FOR THIS EMD The commission percentage in the EMDI entry

contained 3 or more numeric following the decimal. ERB-NO EMDL DATA FOUND The entry of EMDL or EMDH is input and there are no

issued EMD numbers found to be displayed. ERB-INVALID DATA FOR DELIVERY METHOD Invalid data was input as the delivery method for the

Request Support Document. ERB-ONLY 1 EMD SUPPORT DOCUMENT MAY BE DISPLAYED PER ENTRY

The input was to display more than 1 support document. The Request Support Document only allows 1 EMD support document to be displayed.

ERB-EMD SUPPORT DOCUMENT MAY ONLY BE DISPLAYED

The EMD support document in the Request Support Document option was input to be printed and it may only be displayed.

ERB-ONLY 1 EMD SUPPORT DOCUMENT MAY BE REQUESTED PER ENTRY

The Request Support Document only allows the display or print of 1 EMD support document.

ERB-MAXIMUM NUMBER OF PASSENGERS EXCEEDED FOR EMDI IN THIS MARKET

The number of passenger names for the EMDI entry is greater than the maximum number of passenger names allowed for the market.

ERB-PRICE VALIDATION FAILED – RETRY ENTRY A call was made for a price validation and a response was not received.

ERB-PRICE OF SERVICE HAS CHANGED – CANCEL AND RESELL SERVICE THEN ISSUE EMD

A price validation was done and the price of the service now is not the same as the price of the service when it was sold.

EMD SUPPORT DOCUMENT NOT ALLOWED TO BE PRINTED

The document code input for the print parameter option of PP- or PI- in the EMDI entry is to print a support document that is not allowed to be printed.

ERB-EMD CANNOT BE REFUNDED The EMD number cannot be refunded because the coupon status is already a status, such as void or exchange or already refunded, that does allow a refund.

ERB-EMD COUPON IS NOT REFUNDABLE The service that the EMD number is for was filed as a non-refundable service and it cannot be refunded.

ERB-CREDIT CARD AUTHORISATION FAILED – CALL HELP DESK

There is a problem such as the link is unavailable or no response was received back. .

ERB-FORM OF PAYMENT NOT VALID FOR EMD You will need to contact the credit card vendor to obtain an authorization.

ERB-CONTACT CREDIT CARD VENDOR FOR AUTHORISATION

The credit card request has been declined by the credit card vendor.

ERB-TRANSACTION DECLINED BY CREDIT CARD VENDOR

The credit card request has been declined by the credit card vendor.

ERB-ERROR IN RETRIEVING STORED SERVICE DETAILS

The Universal Record cannot be found for the services to be issued in the EMDI entry.

ERB-SERVICE DETAILS DO NOT MATCH STORED RECORD

The services stored in the UR (the UR holds the details for the sold merchandising services) do not match the services to be issued in the EMDI entry.

NO TRANSACTION PRESENT To issue an EMD with the input of the EMDI entry, the agent must have an active PNR/BF displayed.

CHANGES MADE TO PNR – END TRANSACTION OR IGNORE PRIOR TO EMDI

The PNR/BF is pending a change.

NO EMD SSR EXITS The input of the EMDI entry and there are no services (SSRASVC) in the PNR/BF.

DUPLICATE OPTION xx An EMDI option may only be input once in the EMDI entry. The xx in the error is the EMDI option.

INVALID MODIFIER xx Invalid data for an EMDI modifier was input in the EMDI entry. The xx in the error is the invalid modifier

19

in the EMDI entry. FOP REQUIRED FOR EMD There is no form of payment in the PNR/BF or in the

EMDI entry to issue the EMD. NO EMDS MATCH SELECTION CRITERIA No SSRASVCs match the options input in the EMDI

entry. REASON FOR ISSUE CODE NOT FOUND The reason for issuance code input in the RFIC select

option in the EMDI entry does not exist in an SSRASVC in the PNR/BF or is an invalid character or too many characters.

SERVICE NOT FOUND FOR VENDOR An invalid vendor code or a valid vendor code that is not found for a service in the SSRASVC was input in the vendor select option in the EMDI entry.

INVALID EMD VALIDATING CARRIER – xx The plating carrier is missing from the AUTH field. The xx in the error message is the carrier code.

INVALID NAME SELECT FORMAT The data after the N or P for the name select option in the EMDI entry does not meet the number decimal format.

INVALID EMD COMMISSION FORMAT For 1G invalid data other than numeric or A was input after the commission option of Z in the EMDI entry. For 1V invalid data other than number or $ (dollar sign) was input after the commission option of Z in the EMDI entry. For 1P when invalid data is input after the commission option of K in the EMDI entry. OR if the data input in the commission option is greater than 9 numerics.

INVALID EMD COMMISSION DECIMAL FORMAT The number of decimal places for the EMD commission select option in the EMDI entry does not match the number of decimal places for the currency code in the A.I.R. or AAT for the issuing location. Or - There must be 2 decimal places for the commission when input using the P for a percent commission.

COMMISSION RATE MUST BE LESS THAN 100 The commission percentage input in the commission option in the EMDI entry must be less than 100.

MULTIPLE FORM OF PAYMENT NOT ACCEPTED FOR EMD

A split or multiple form of payment is not valid for the issuance of the EMD. (release 2)

INVALID CHARACTER IN ENDORSEMENT Data input in the EMDI endorsement option that is not allowed.

ENDORSEMENT TEXT MUST BE 3 TO 147 CHARACTERS

The data input in the EMDI endorsement option is less than 3 characters or greater than 147 characters.

TICKET NUMBER RELATED TO EMD MUST BE 13 DIGITS

The ticket number in the related ticket number option in the EMDI entry must be 13 numeric.

NAME SELECT ONE PASSENGER FOR EMD WITH RELATED TICKET

The related ticket number option in the EMDI entry is only for a single ticket number and for one passenger name. The related ticket number option requires a name select option when there are multiple names in the PNR.

INVALID FOP – xxxxxx The credit card manual approval code input in the form of payment option in the EMDI entry is greater than 8 characters. The xxxxxx data in the error message represents the data that caused the error.

INVALID DOCUMENT CODE FOR THE PRINT MODIFIER An incorrect document code identifier was input following the print modifier.

INVALID DATA FOR THE PRINT MODIFIER Only the input of a single character for the document code is allowed immediately following the print modifier.

NEED PLAIN PAPER PRINTER ASSIGNED FOR EMD The printer assigned to print the EMD support document is an ATB printer. Or- No linked/association to a plain paper printer is found.

20

UNABLE TO FULFILL EMD – INVALID PRINTER STATUS The printer status must be UP (U) to print the EMD support document.

SELECTION NOT ALLOWED WITH SVC SELECT The segment selected using the manual SVC select option is not a manual SVC segment.

SELECT ONLY 1 SEGMENT WITH SVC SELECT Only the selection of 1 manual SVC service is allowed in the EMDI entry.

INVALID FORMAT – CHECK ENTRY AND TRY AGAIN The fourth character of the EMDx entry is not a valid function for EMD.

EMD INVALID DOCUMENT NUMBER – 13 DIGIT NUMBER REQUIRED

The EMD number must be 13 numeric when it is input in the void entry of EMDV.

NO AGENCY AGREEMENT EXIST – ACCESS DENIED The logic for EMD display will be the same as E-Ticket display. If the agency is allowed to display an E-Ticket then they will also be allowed to display an EMD.

EMD NOT PREVIOUSLY RETRIEVED – REDISPLAY EMD AND TRY AGAIN

This message is given when a selection for one of the options on the EMD Summary display is requested and the display has been ignored and is no longer active.

EMD CANNOT BE VOIDED – DOCUMENT NUMBER NOT FOUND

The EMD number cannot be found on the DDL/Tins for the location issuing the void entry.

EMD CANNOT BE VOIDED – EMD NUMBER PREVIOUSLY VOIDED

The EMD number has already been voided and is showing as void on the DDL/Tins.

INVALID FORMAT FOR THE EMDH ENTRY Only numeric data allowed following the input of EMDH.

NO DATA AVAILABLE TO DISPLAY The input of EMDL/F is only allowed after the input of EMDL and a list of items have been displayed.

INVALID DATA IN THE EMDL ENTRY Other data was included with the input of EMDL. INVALID SELECTION CODE – USE X OR V Incorrect data input at the tab stop for the selection

of a function from the EMDD response. INVALID SELECTION CODE – USE F Incorrect data input at the tab stop for the selection

of EMD REFUND from the EMD SUMMARY DISPLAY screen.

ERB-INVALID EMD COMMISSION FORMAT Invalid data input for the commission, such as incorrect decimal places.

ERB-NO DOCUMENT NUMBERS TO DISPLAY Input of the entry to display the agency’s allocation of EMD numbers and there were no EMD numbers found for the requesting location.

SSR SELECTION NOT ALLOWED WITH –

SSR Selection not combinable with other "selection" (RFIC, Vendor, Segment or Name/Passenger) modifiers

INVALID SSR SELECTED

SSR number entered does not exist in the PNR or was entered as a non-numeric character or the SSR number was omitted from the input. SSR number must be an ASVC

INVALID EMD EXCHANGE DATA

TPF will display an error message if data following the EX is not an E (for now) and if the EMD number is not numeric and the number is anything other than 13 numbers.

EMD EXCHANGE REQUIRES A SERVICE SELECTION OPTION

TPF will display the error message if a service selection option is not included in the EMDI entry for an even exchange.

INVALID MODIFIER FOR AN EMD EXCHANGE - xx

New TPF Error Message (the XX at the end of the error message will append the modifier that is not allowed in the EMDI entry for an EMD exchange / allowing 2 characters for the modifier for future expansion)

ERB-NO INTERLINE AGREEMENT

For this first release of EMD exchange, ESB will return the following error message for this condition if the validating carrier number for the original EMD number is not the same as the carrier for the new service to

21

be issued

ERB-EXCHANGE REQUIRES SAME EMD DOCUMENT TYPE (EMD-S OR EMD-A)

In this first release for an EMD exchange, the EMD document type (EMD-S or EMD-A) must be the same for both the original EMD number and the new EMD number that is to be issued for the new/changed service

ERB-EXCHANGE NOT ALLOWED FOR MULTIPLE COUPONS

In the first release of EMD Exchange, the even exchange will only be allowed if the EMD number being exchanged has only 1 coupon

ERB-UNABLE TO EXCHANGE - AMOUNTS MUST BE THE SAME

The amount of the old EMD must be the same as the amount of the new EMD.

ERB-UNABLE TO EXCHANGE - CURRENCY CODES MUST BE THE SAME

The current code of the old EMD must be the same as the currency code of the new EMD

ERB-EMD CANNOT BE EXCHANGED - COUPON STATUS NOT ELIGIBLE

Coupon status in the airline database for the original EMD is not valid to be exchanged

ERB-EMD CANNOT BE EXCHANGED - EXCHANGE NOT ALLOWED BY CARRIER

The validating carrier of the EMD does not support exchange of EMD

EMAIL ADDRESS REQUIRED TO USE THE PE MODIFIER

The PE-R modifier was included in the EMDI entry but there was no email address found in the PNR

ERB-ORIGINAL EMAIL ADDRESS NOT FOUND FOR THE PE MODIFIER

PE is input as the print modifier but the original email address is not found in the EMD history

13. MIR

13.1. MIR Type Table

Der MIR Type Table (MMTD) definiert die Dokumente, welche als MIR File generiert werden sollen. EMD -> Electronic Miscellaneous Document

13.2. MIR Options Table

Der MIR Options Table (MMOD) ermöglicht eine Auswahl darüber welche Art von Daten eines Dokumentes über den MIR File generiert werden soll. E MISC DOC (EMD) -> generiert die neue A29 EMD Data Section im EMD MIR File E MISC DOC (CPN) -> generiert die neue A30 EMD Coupon Data Section im EMD MIR File E MISC DOC (SVC) -> generiert das auxiliary service segment (SVC) in der A16 Section im MIR File E MISC DOC (SSR) -> generiert die special service request (SSR) Daten für optionale Services (ASVC) in der A20 Section im MIR File Standardmäßig sind die Felder nicht aktiv. Möchten Sie zukünftig MIR Daten zur Erstellung von EMD´s erhalten, kontaktieren Sie unseren Helpdesk. Detailinformationen über die neuen EMD MIR Files finden Sie hier.