ELECTRONIC MEDICAL RECORDS (EMR) SOFTWARE January 2018 Powered by Methodology
ELECTRONIC MEDICAL RECORDS (EMR) SOFTWAREJanuary 2018
Powered by Methodology
CONTENTS46
Introduction
Defining Electronic Medical Records Software
The Quadrant
Electronic Medical Records FrontRunners Index
Runners Up
Methodology Basics
7
3139
8
FRONTRUNNERS9 NextGen EHR
10 MediTouch EHR
11 Kareo
12 Centricity EMR
13 Electronic Medical Assistant
14 EpicCare EMR
15 PrimeSuite
16 Practice Fusion
17 NueMD
18 Praxis EMR
19 AdvancedEHR
20 CareCloud
21 drchrono
22 PrognoCIS
23 IntelligentMedicalSoftware
24 eClinicalWorks
25 AntWorks EHR
26 AmazingCharts
27 ChartLogicEMR
28 athenaClinicals
29 Sevocity EHR
30 Compulink
4J A N U A R Y 2 0 1 8
INTRODUCTION
This FrontRunners analysis is a data-driven assessment identifying products in the Electronic
Medical Records (EMR) software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.
In the Electronic Medical Records FrontRunners graphic, the Capability axis starts at 3.20 and ends at 4.10, while the Value axis starts at 3.30 and ends at 4.40.
To be considered for the Electronic Medical Records FrontRunners quadrant, a product needed a minimum of 20 user reviews, a minimum capability user rating score of 3.0 and a minimum value user rating score of 3.0. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.
I N T R O D U C T I O N
5J A N U A R Y 2 0 1 8
Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.
QUADRANT CATEGORIES:
» Upper Right = Leaders: Leaders are all-around strong products. They offer the highest value and capability in that market.
» UpperLeft=Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.
» LowerRight=Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.
» LowerLeft=Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.
6J A N U A R Y 2 0 1 8
Electronic Medical Records (EMR) software automates clinical operations of health care
providers. EMRs allow medical professionals to create, store, update and share digital patient charts, histories, medications, test results and more. Software Advice’s FrontRunners quadrant is focused on the North American ambulatory EMR market. We identify this set of core capabilities for the EMR category: charting/patient records, order entry, decision support, automated coding assistance, reporting/analytics and ONC-ATCBcertification,as well as at least one of the following: clinical interoperability and/or a patient portal.
In addition, we identify several related features that medical practices purchasing EMR software may also need or wish to consider: patient scheduling, medical billing, claims scrubbing, claims management, e-prescribing, handwriting recognition, patient eligibility checks, statements and collections, voice recognition and specialty-specific/customizable templates.
DEFINING ELECTRONIC MEDICAL RECORDS SOFTWARE
7J A N U A R Y 2 0 1 8
THE QUADRANT
All products that qualify as FrontRunners are top performing
products in their market.
8J A N U A R Y 2 0 1 8
ELECTRONIC MEDICAL RECORDS FRONTRUNNERS INDEX
9 NextGen EHR
10 MediTouch EHR
11 Kareo
12 Centricity EMR
13 Electronic Medical Assistant
14 EpicCare EMR
15 PrimeSuite
16 Practice Fusion
17 NueMD
18 Praxis EMR
19 AdvancedEHR
20 CareCloud
21 drchrono
22 PrognoCIS
23 IntelligentMedicalSoftware
24 eClinicalWorks
25 AntWorks EHR
26 Amazing Charts
27 ChartLogic EMR
28 athenaClinicals
29 Sevocity EHR
30 Compulink
9
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDNEXTGEN EHR
QUADRANT PLACEMENT: LEADERS
3.65 4.35
3.91 3.91
3.50 4.78
3.30 4.70
3.70 4.90
3.30 4.80
4.70 4.80
4.50
1.50
2.50
10
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDMEDITOUCH EHR
QUADRANT PLACEMENT: LEADERS
3.82 4.07
4.10 4.09
3.45 4.05
2.30 3.80
4.60 4.80
3.63 4.30
3.80 3.80
2.40
4.70
3.60
11
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDKAREO
QUADRANT PLACEMENT: LEADERS
3.71 4.06
3.81 3.74
3.45 4.38
4.40 4.30
2.50 4.70
3.75 4.40
4.30 4.30
4.10
3.00
3.60
12
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDCENTRICITY EMR
QUADRANT PLACEMENT: LEADERS
3.68 4.06
3.73 3.65
3.10 4.47
2.30 5.00
3.90 3.60
4.18 3.20
5.00 5.00
5.00
1.70
5.00
13
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARD
ELECTRONIC MEDICAL ASSISTANT
QUADRANT PLACEMENT: LEADERS
3.89 3.85
4.22 4.24
3.20 3.47
1.40 3.70
5.00 3.30
3.90 2.90
3.70 3.60
3.80
4.90
3.20
14
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDEPICCARE EMR
QUADRANT PLACEMENT: MASTERS
3.63 4.09
3.97 4.05
3.15 4.13
1.40 4.60
4.90 2.30
3.45 3.50
4.60 4.90
4.80
2.50
1.90
15
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDPRIMESUITE
QUADRANT PLACEMENT: MASTERS
3.61 4.07
3.94 4.01
3.35 4.13
1.90 4.50
4.80 3.90
3.23 2.90
4.50 4.50
4.40
2.10
1.90
16
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDPRACTICE FUSION
QUADRANT PLACEMENT: MASTERS
3.41 4.24
3.76 3.98
2.35 4.50
2.30 4.80
2.40 4.10
3.75 4.10
4.80 4.60
3.60
2.50
4.10
17
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDNUEMD
QUADRANT PLACEMENT: MASTERS
3.47 4.06
4.37 4.41
3.00 3.72
4.40 3.60
1.60 4.60
2.13 3.30
3.60 3.60
1.40
2.50
1.00
18
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDPRAXIS EMR
QUADRANT PLACEMENT: PACESETTERS
4.02 3.47
4.89 4.93
4.85 2.02
5.00 2.00
4.70 3.10
1.45 1.00
2.00 2.00
1.30
1.50
1.00
19
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDADVANCEDEHR
QUADRANT PLACEMENT: MASTERS
3.31 4.11
3.88 3.87
2.15 4.35
3.30 4.40
1.00 4.50
3.33 4.00
4.40 4.40
4.00
3.00
1.90
20
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDCARECLOUD
QUADRANT PLACEMENT: PACESETTERS
3.72 3.70
4.12 4.14
3.70 3.25
3.30 3.20
4.10 4.30
2.95 2.40
3.20 3.20
3.30
3.70
1.60
21
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDDRCHRONO
QUADRANT PLACEMENT: PACESETTERS
3.96 3.43
4.16 4.21
3.90 2.65
3.30 2.40
4.50 4.00
3.63 2.90
2.40 2.10
3.00
4.80
4.30
22
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDPROGNOCIS
QUADRANT PLACEMENT: CONTENDERS
3.63 3.68
4.02 4.02
3.80 3.33
4.40 2.80
3.20 4.40
2.68 4.60
2.80 2.70
3.30
2.10
2.50
23
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARD
INTELLIGENT MEDICAL SOFTWARE
QUADRANT PLACEMENT: PACESETTERS
3.69 3.50
4.52 4.46
3.40 2.53
3.30 2.50
3.50 1.50
2.33 3.70
2.50 2.50
3.70
1.40
1.70
24
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDECLINICALWORKS
QUADRANT PLACEMENT: MASTERS
3.26 3.91
3.23 3.19
2.60 4.63
1.90 4.90
3.30 3.70
4.00 4.90
4.90 4.70
4.60
3.60
2.90
25
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDANTWORKS EHR
QUADRANT PLACEMENT: CONTENDERS
3.55 3.59
4.67 4.73
2.15 2.45
3.30 2.30
1.00 3.80
2.73 1.70
2.30 2.30
2.80
4.40
1.40
26
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDAMAZING CHARTS
QUADRANT PLACEMENT: CONTENDERS
3.33 3.71
3.65 3.75
3.00 3.67
4.40 4.00
1.60 2.50
3.00 3.50
4.00 4.00
2.50
1.70
3.80
27
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDCHARTLOGIC EMR
QUADRANT PLACEMENT: CONTENDERS
3.30 3.69
4.27 4.20
2.45 3.18
3.30 3.10
1.60 2.00
2.20 4.70
3.10 3.10
1.70
3.00
1.00
28
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDATHENACLINICALS
QUADRANT PLACEMENT: CONTENDERS
3.40 3.58
3.66 3.63
2.40 3.52
2.30 2.90
2.50 5.00
3.88 4.50
2.90 2.90
4.70
4.60
3.30
29
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDSEVOCITY EHR
QUADRANT PLACEMENT: CONTENDERS
3.32 3.55
4.38 4.36
2.30 2.73
1.00 2.70
3.60 3.20
2.23 2.20
2.70 2.80
1.40
1.30
3.50
30
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J A N U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDCOMPULINK
QUADRANT PLACEMENT: CONTENDERS
3.21 3.60
3.86 3.82
1.95 3.38
2.30 3.50
1.60 3.50
3.15 2.80
3.50 3.50
2.20
2.50
4.40
31J A N U A R Y 2 0 1 8
Providers listed as Runners Up were considered for inclusion in the quadrant, but were ultimately
not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.
RUNNERS UP
1st Provider’s Choice EMR
4medica iEHR
75Health EHR
A.I.med
ABELMed
Absolute EMR
AccuMed
AccuPoint
AccuroEMR
ACE Dental
ACOMHealthRAPIDSoftware
Acuitas activEHR
acuPortal
AdaptaMed EMR
Advanced Health Management Systems (AHMS)
AdvantaChart
AestheticsPro Online
AgencyCore
AgilityEH
AllegianceMD
AllMeds EHR
Allscripts EHR
AlphaFlex
Altai Oncology Suite
AltaPoint
Appointik
AppointmentsEverywhere
Aprima EHR
APTA Connect
ARIA
Aurora Clinical EMR
Autumn8
Azalea EHR
AZZLY
32J A N U A R Y 2 0 1 8
RUNNERS UP
BackChart
BestNotes
bestPT
blueEHR
BlueStrata EHR
BreezyNotes EHR
BrickMed
Brightree
CabMD
CampDoc.com
Carbon Health
CaregiverDesktop EHR
CareLogic Enterprise
Carestream Dental
CareVoyant Outpatient
CDrive
CentralReach
CernerPowerChartAmbulatory EHR
Cerner Specialty Practice Management
CGM Clinical
CGM DAQbilling
CGMwebEHR
Chameleon
ChARM EHR
ChartsPro
Chiro QuickCharts
ChiroFusion Complete Practice Management
Chiron Health
ChiroSpring
ChiroSuite EHR
ChiroTouch
CLARIFIREHEALTH
Clicktate
Clinic Essentials
Clinicea
ClinicGate
ClinicMaster
ClinicMind
ClinicSource
ClinicsPro
ClinicTracker
CloudPital
CMR
CoCENTRIXCoordinatedCarePlatform
CodoniXEHR
CollaborateMD
CortexEDI
CounSol.com
CPSIEHR
Criterions EHR
Crystal Practice Management
33J A N U A R Y 2 0 1 8
RUNNERS UP
CureMD
Curve Dental
Cyclops Eyecare Records
Cyfluent
Datacon
DentalWriter
Denticon
DentiMax
Dentisoft
DermaTechPlus
DeVero
DOCISSEMR
Docta
DoctorsoftEHR
DocuRehabSoftware
DocuTAP
Dovetail
DOXPodiatry
Doxy.me
Dr Cloud EMR
DrFirst Rcopia-MU
DriCloud
Drs Enterprise
e-MDs EHR
E-Med Practice
E-ZBIS
EasyDoc EMR
eDocComply
eHospital Systems
EHR 24/7
EHR YOUR WAY
ElationEMR
ElationHealth
electronic Clinical Record
Empathic
EMR-Bear
EMRx
EncounterPRO
EncounterWorks
Epitomax
eRecord
Essentia EMR
eTherapyDocs
eTHOMAS
eVisit
Exscribe EHR
EyeBase
Eyecom3
EyefinityEHR
EyefinityOfficeMate
EyeFormatics EMR
EyePegasusEHR
EZClaim
EzMedPro
34J A N U A R Y 2 0 1 8
RUNNERS UP
EZnotes
ezvetpro
ezyVet-CloudVetSoftware
FollowMyHealth
Footprints
FORCE Therapeutics
ForteEMR
FreeDOM MD
Fusion Pediatric Therapy EMR
Future Health
GalacTekECLIPSE
GalenMD.Ai
gEHRiMed
Genesis Chiropractic Software
gGastro
Handy Patients Enterprise
HARMONY Medical
Harris CareTracker
Harris digiChart
Health Data Archiver
Health.NET
Healthie
Healthland Centriq
Healthpac
HealthTec Trilogy
Hello Health EHR
HENO EMR
HIPAAComplianceSoftware
ICANotes
iCare
IDEXXNeo
iDoc by iMedicWare
ifaEMR
IgeaHHC
iKnowMedGeneration2by McKesson Specialty
iMedEMR
ImobileClinic
IMSEMR
InTouchEMR
Inception
InLightEHR
InputHealth
InsightEMR
InstaHMS
InSyncEMR
IntegrityEMRforEyes
IntelleChart
IntergyPracticeManagement System
IOPracticeware
iPatientCare EHR
IridiumSuite
iSALUS EHR
35J A N U A R Y 2 0 1 8
RUNNERS UP
KeyChart
Kipu EMR
LeonardoMD Renaissance
Levin EHR
Liquid EHR
LytecMD
MacPractice 20/20
MacPractice DC
MacPractice MD
ManagementPlus
MaximEyes
MCISClinicals
MD Logic EHR
MDoffice
MDsuite
MDToolbox e-Prescribing
Med+DBase
MedBillit
MedClarity
MedConnect EHR
MEDENT
Medesync EMR
MedEvolve
MedEZ
MedFlowEHR
Medfusion
Medgen EHR
Medgre EHR
Medical Mastermind
MedicfusionEHR
MedicsEHR
MedicsPremier
MediGraph
MediLinks
MedInformatix
Medios EHR
MedisoftClinicalEHR
MEDITECHEHR
MedLedger
MedLook
MedSymPM
MedWorxs
Mercury Medical
meridianEMR
MicroMD
MindLinc EMR
ModuleMD EHR
MOSAIQ
MPM by eMedical Systems
My Vision Express
myEvolv by Netsmart
myHelper
nAbleMD
Netsmart myAvatar
36J A N U A R Y 2 0 1 8
RUNNERS UP
NetsmartmyInsight
NEXconnex
NexTech EMR & PM
NextStep EMR
Nexus EHR
Nightingale
Notation Matrix
NUBooking
OD Link
OD Online EHR
OfficePracticum
OfficePro
OHM
OmniMD EMR
OMS EHR
OncoEMR by Altos Solutions
One Touch EMR
OpenEMR
Optima Therapy
OptimisPT
Optum Physician EMR Suite
Orchestra One
Oscar EMR
Pabau CRM
Pappyjoe EHR
PatientClick Suite
PatientNOW
PayDCChiropracticSoftware
PCArchiver
PCISEHR
Penelope by Athena
PerfectCareEHR
Phoenix Ortho EHR
PhraseExpander
Picasso
PIMSYMentalHealthEHR
Planetrehab
Power2Practice
poweredMD
Practice Choice
Practice Director EHR
Practice EHR
Practice Expert
Practice Mate
Practice Partner
PracticePerfectEMR
Practice-Web
PracticeStudio
PracticeSuite
Procentive
ProviderSuite
PsychConsult Provider
PT Practice Pro
37J A N U A R Y 2 0 1 8
RUNNERS UP
Pulse Patient Relationship Management
PulseCloud EHR
Qk Notes
Quanum EHR
QuickPractice
Radekal
ReDoc
ReLiMed
RevFlow
RevolutionEHR
RISynergy
Rosemark
RxNT EHR
Scribe
ScriptSure EMR
SeniorInsightEHR
SequelMed EHR
SeriousMD
Shrinkrapt
SilverTree
SimplePractice
simplifyMD
SmartFlow
SmartCare by Streamline
SOAPware
SoftClinicEHR
Sollus Clinics
Solutionreach
Speedy Claims
SpringCharts EHR
SRS EHR
SupraMed
Systems4PT
The Complete Exam
TheDigitalOffice
Therabill
TheraManager
TheraNest
Therapy Appointment
TherapyCharts
TherapyNotes
TherapyRehab Plus
TherapySource
TherasoftOnline
TM3
Total Dental
TotalMD
TRAKnet
Ultra Charts
UniCharts
uniwideHIMS
Valant Behavioral Health EHR
38J A N U A R Y 2 0 1 8
RUNNERS UP
VaultMR
vCita LiveSite
VelociDoc by Practice Velocity
VEPRO PACS EMR
ViteraIntergyEHR
WEBeDoctor
Webmedy
WebPT
WeCounsel
Welligent EHR
WonderDoc
WriteMD
WritePad
WRS Health
XebraPro
XMediusFax
39J A N U A R Y 2 0 1 8
The FrontRunners methodology assesses and calculates a score for products on two primary
dimensions: Capability on the x-axis and Value on the y-axis.
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on the product’s functionality.
» End-user ratings of one to five stars on the product’s ease of use.
» End-user ratings of one to five stars on the product’s customer support.
» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.
» A score, relative to other products in the market, representing the number of other products that integrate with it.
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
40J A N U A R Y 2 0 1 8
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on overall satisfaction with the product.
» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.
» End-user ratings of one to five stars on how likely they are to recommend the product to others.
» A score, relative to other products in the market, for the size of the product’s customer base.
» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).
» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.
» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.
M E T H O D O L O G Y B A S I C S
41J A N U A R Y 2 0 1 8
Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.
Powered by Methodology