ELECTRONIC MARKETING Pavel Kotyza, BA_EM Oct. 1, 2013
ELECTRONIC MARKETINGPavel Kotyza, BA_EM
Oct. 1, 2013
Before we start – Warm-up
https://docs.google.com/forms/d/1Vtk7o6uS8geXrj6tZNZRkjOnCqPkDhMhQdOVldnJssk/viewform
Course contents I.• 1.Introduction to Electronic marketing• 2.Marketing Concept of IT CRM (IS) as a relationship
marketing tool• 3.Architecture of the communication system
• (EDI, API, internet, cloud based)
• 4.B2B and B2C e-business and e-procurement typology• 5.Effective data mining as a source of relevant data about
customer needs• 6.Customer segmentation - introduction to different types
of segments (demographic, socio graphic)
Course contents II.• 7.Online application development including metrics
definition (definition, targets, key metrics)• 8.Internet and mobile marketing advertising formats and
their pros, cons• 9.Web 2.0, responsive design as a marketing tool – using
CRM platforms• 10.Social Networks as a marketplace – getting the most
from online communities for B2B and B2C marketing communication
• 11.Future trends in electronic marketing• 12.Summary, case studies, discussion, sample test
How to easily pass this class
z/Zk
Credit will be based on student
attendance
Exam based on written test
• Credit & Exam; 7 credits
• minimum 75%• project presentation in class.
• 5 closed a 5 open questions• minimum 75% for passing the class
followed by interview if needed. • Additional tasks can be
formulated/set for a specific student, in order to meet necessary requirements
Question 1
When did you connect to the internet?
Question 2
What was the first thing you purchased from the net?
What is marketing?• Marketing is the process of communicating the value of a
product or service to customers, for the purpose of selling the product or service.
• It is a critical business function for attracting customers.
What is electronic marketing?
Internet
TechnologyEconomics
The web is fundamentally about individuals using networks to access digital products
Benefits of electronic marketing?• Low costs in distribution of information• Acts as vibrant media to globl audience• Most flexible way of doing business
What is E-Commerce• Doing business online
• “Any form of business transaction in which the parties interact electronically rather than by physical exchange of documents or direct meetings amongst officials”
Methods of E-Marketing• Search Engine Marketing (SEM)• Display Advertising• E-Mail Marketing• Affiliate Marketing• Interactive advertising• Viral Marketing
Types of E-Marketing• Internet Marketing• Interactive Marketing• Mobile Marketing
“Blogs are good for business” – Bill Gates
Problems of E-Marketing• Loss of personal touch in shopping• Availability of computers /mobile phones• Access to Internet
• Speed, FUP, coverage
• Credit Cards/Payment methods• Cyber Security
• Identity Theft• Cyber Crime
• Legal issues• Trade marks, domain name copyright, jurisdiction issues etc.
E-Business vs. E-CommerceE-Business E-Commerce
Covers outer and internal processes Covers outward facing problems
3 types of integration:• Vertical Integration
• Front-end website app integration into existing
transaction systems
• Cross business integration• Integration of websites of
customers, suppliers or sellers such as Web-based Marketplaces
• Integration of technology• Processes for order handling,
purchasing or customer services
Sub-part of E-Business
Internet in E-Marketing• Used for
• Distribution• Customer Relationship• Money Collection• Lead Generation• Advertisement• Feed Back Tool
4P in E-Marketing
Product in E-Marketing
Place in E-Marketing
Price in E-Marketing• Premium Pricing• Penetration Pricing• Economy Pricing• Price Skimming
Promotion in E-Marketing• Search Marketing• Pay-per-Click Advertising• Affiliate Marketing• Offline promotion Strategies
5S in E-Marketing
Benefits of E-Marketing
• More information for sellers about their customers
• More information for buyers• New technology – interconnectivity
• More automation• World wide sourcing• Greater value
Framework of E-Marketing• Set overall electronic objectives
• Need standards and expectations• Understand each customer
• Data based marketing• Design your presence
• Follow the rules of research• Entertain!
• Provide a wealth of experiences• Make it interactive
• Engage the customer
How other define Digital Marketing
http://www.youtube.com/watch?v=oH87MtZuBcY