eircom Voice Services - eir Business · 2018. 11. 15. · transform business performance. Our Conferencing Services can greatly enhance communication within your company and we have

eircom Voice ServicesYour complete voice solutions providerYYoour compleete voiccee solutions provider

2 eircom Voice Services

Introduction to Voice Services

A one-stop-shop for your business voice services If you’re looking for a reliable, fl exible and cost effective business voice solution, look no further than eircom. As Ireland’s longest established and leading voice services provider, eircom is the provider you can trust when it comes to your important business services. We have extensive experience in designing, building and managing voice solutions for companies of all sizes, and are the provider of choice in Ireland for everyone from small businesses right up to the largest corporate and government organisations.

Small to medium enterprises

We know how challenging business can be right now. If you’re a small to medium sized enterprise, eircom can help you to fi nd the right voice service and package to fi t your needs, providing features which can enhance your business experience, while driving much-needed cost effi ciencies.


A one-stop-shop for your business voice services If you’re looking for a reliable, fl exible and cost effective business voice solution, look no further than eircom. As Ireland’s longest establishedand leading voice services provider, eircom is the provider you can trust when it comes to your important business services. We have extensive experience in designing, building and managingvoice solutions for companies of all sizes, andare the provider of choice in Ireland for everyonefrom small businesses right up to the largest corporate and government organisations.

Small to meddiumm enterprisess

We know howww challenginng business can bee right now. If yyoou’re a smaall to medium sized enterprise, eirrccom can help you to fi nd the rightvoice service aand packagee to fifi t your needss,providing feattuures which can eenhance yourr business experrience, while drivving much-neeededcost effi ciencieees.

eircom Voice Services 3

Large corporate and government For large and complex business requirements, eircom has a team of experienced professionals who have the expertise to customise a voice solution specifi cally around your business needs. As your trusted partner, we can help your organisation to achieve benefi ts like increased productivity, while at the same time reducing costs and business risks.

“Our relationship with eircom is excellent. Not only have they helped us realise signifi cant cost savings, their reliability and accountability is second to none. If we chose to implement any new technology for voice and data in the future, eircom would be the provider we’d choose”.

Declan Cummins, Head of IT, HSBC Ireland

View case studywww.eircomforbusiness.com/customers/view-doc/hsbc


Largge corporate annd ggovernment

For laarge and commplexx business reeequirements, eircoom has a teamm of eexperienceddd professionals whho have the exppertisse to custommmise a voice solluttion specifi cally aroound your bbusiness needs. As yoour trusted ppartneer, we can hhelp your orgganisation to achievve benefi ts llike increasedproodductivity, while at tthe same timmme reducingcosstss and businesss riskks.

“Our relationship with eircom is excellent. Not only have they helped us realise signifi cant cost savings, theirreliability and accountability is second to none. If we chose to implement anynew technology for voice and datain the future, eircom would be the provider we’d choose”.

Declan Cummins, Head of IT, HSBC Ireland

View case studywww.eircomforbusiness.com/customers/view-doc/hsbc


Our Voice Services Core, Advanced and Total Communications Solutions



Our Voice Services range from traditional access lines and call plans, to complex VPN (Virtual Private Network) and VoIP services. Whatever your voice requirements, eircom has a solution to meet your needs.

With our Next Generation Intelligent Voice Network we can provide a wide range of advanced Voice Services, making eircom the obvious choice for all your business communication needs. Our VPN Service provides high usage, multi-site customers with a feature-rich method of “linking” all their locations together delivering all of the benefi ts of a private voice network without the upfront investment.

Our suite of Telemarketing Services offers you advanced routing capabilities, which can help you optimise your customer contact strategy and help to ensure no customer call goes unanswered.

Our Total Communications Solutions include Voice Equipment, Unifi ed Communications, Conferencing and Contact Centres.

As well as designing, building and managing business voice solutions, we offer an extensive range of Voice Equipment Solutions from leading industry vendors such as Avaya, Cisco and Siemens, to meet all your voice requirements.

Our Unifi ed Communications solutions from key industry partners including Microsoft, Cisco and Avaya, can integrate all of your company’s existing communication and collaboration networks in a way that can completely transform business performance.

Our Conferencing Services can greatly enhance communication within your company and we have options to suit companies of all sizes.

We offer a wide range of Contact Centre Solutions which can improve the experience of your customers and boost the productivity of your workforce.


Ouur VVoice Servicees rannge from traaditional accesslinees and call planns, too complex VVPPN (VirtualPrivaate Network) and VVoIP serviceess. Whateveryour voice requireemennts, eircom hhhas a solution to mmeet your neeeds.

Wiithh our Next Genneration Intelligenntt Voice Networkwee can provide a wwide rrange of advvvanced Voice Serrvicces, making eeircomm the obviouuss choice forall yoour business coommuunication neeeeds. Our VPN Servicce provides high ussage, multi-ssite customers witth a feature-richh methhod of “linkinng” all theirloccattions together deliveering all of tthhe benefi tsof a pprivate voice nnetwoork without ttthe upfront ront invvesstment.

Ouur suite of Telemarketinng Servvices ooffers youadvaanced routingg capaabilities, whhich ccan helpyou ooptimise your custtomer conttaact stratrategy and help to ensurre noo customer cccall goes unannswered.

Ouur TTotal Commuunications Solutiioons includeVooicee Equipment,, Unififi ed Commuunications, Coonfferencing andd Conntact Centrees.

As well as designing, building and managing business voice solutions, we offer an extensiverange of Voice Equipment Solutions fromleading industry vendors such as Avaya,Cisco and Siemens, to meet all your voice requirements.

Our Unifi ed Communications solutions fromkey industry partners including Microsoft, Cisco and Avaya, can integrate all of your company’s existing communication and collaborationnetworks in a way that can completely transform business performance.

ur Ou Conferencing Services can greatly enhancemmunication within your company and we come options to suit companies of all sizes.have

We offer a wide range ofWe Contact CentreSolutions which can improve the experience of your customers and boost the productivity of your workforce.


Your complete voice solutions providerereircom is the only voice services provider who can deliver all of your business voice requirements so why look any further when you can get everything you need in one place in a cost-effective way.

Ireland’s most reliable and extensive voice network

Our Advanced Voice Services are delivered over Ireland’s leading next generation intelligent voice network, providing businesses with the most reliable and far-reaching service in the country, combined with the most advanced capability. Our Voice Network cannot be paralleled by any other provider in Ireland so why not do what the majority of businesses in Ireland do and - choose eircom.

A tailored voice solution for your business Whatever size your company and whatever your unique voice requirements, our dedicated account managers and pre-sales engineers will work with you to fully understand your business needs before offering the most comprehensive and cost-effective voice solution, customised to your individual requirements and fully tailored for your business. Advise, deliver, maintain Our professional services team delivers end-to-end business solutions, bringing a fresh, independent and trusted perspective to your business and technology challenges. We

can work with you to advise, design, install, monitor and manage your complete business voice solution. Our Certifi ed Professionals bring experience, expertise, knowledge and objectivity to any organisation, all structured within a tried and tested solution delivery methodology. Our managed services team is always on hand to provide ongoing support and management of your solution once it is in place.

Our Customer Response Centre and • Customer Network Management Centres are the largest and the most advanced management facilities in the country.

Our centres are manned by experienced, • certifi ed engineers 24/7, who uphold SLAs and manage the process end to end.We have the largest engineering force in the country with the highest number of partner certifi cations.

Our nationwide fi eld engineering team • has a broad range of product capabilities. They are on-site when needed for hardware replacement, system confi guration or troubleshooting.

Our expert engineers conduct on-site reviews • of your network performance to help you plan your future requirements.


eircom is the only voice services provider who can deliver all of youurr business vvoice requirementss ssowhy look any further when you can get everything you need in oneee place in a cost--effective wayy.

Ireland’s most reliable and extensive voice network

Our Advanced Voice Services are delivered over Ireland’s leading next generation intelligent voicenetwork, providing businesses with the most reliable and far-reaching service in the country, combined with the most advanced capability.Our Voice Network cannot be paralleled by any other provider in Ireland so why not do what the majority of businesses in Ireland do and -choose eircom.

A tailored voice solution for your business

Whatever size your company and whatever your unique voice requirements, our dedicated account managers and pre-sales engineers willwork with you to fully understand your businessneeds before offering the most comprehensiveand cost-effective voice solution, customised toyour individual requirements and fully tailoredfor your business.

Advise, deliver, maintain

Our professional services team delivers end-to-end business solutions, bringing afresh, independent and trusted perspective to your business and technology challenges. We

can work with yyyou to advisse, deesign, install,monitor and maaanage your compplete businesss voice solution. OOOur Certifi edd Proofessionals bringg experience, exppeertise, knowwledgge and objecttiviity to any organisattion, all struuctureed within a trriedand tested solutttion deliveryy metthodology. Ouurmanaged serviccees team is aalwayys on hand too provide ongoinggg support annd management oofyour solution onnnce it is in place.

Our Custommeer Responsee Cenntre and•Customer NNeetwork Mannagemment Centress are the largeeest and the mostt advancedmanagemennt facilities inn thee country.

Our centres aare mannedd by eexperienced, •certifi ed enggineers 24/77, whoo uphold SLAAs and manageee the processs endd to end.We have theee largest enggineeering force in thhecountry withhh the highesst nummber of partnneercertifi cationss.

Our nationwwwide fi eld enngineeering team •has a broad range of prroducct capabilities. They are on--site when nneedeed for hardwarereplacementt, system confi guuration or troubleshoootting.

Our expert eeengineers coonducct on-site reviewws•of your netwwwork performmancce to help youu plan your fuutture requireements.


Contents and quick links

Core Voice Services:Voice Access Lines Business Voice Plans Advanced Voice Services:VPN (Virtual Private Network) Business IP Voice & Voice Trunking Telemarketing Services International Freefone Services Premium Rate Services

Total Communications Solutions:Voice Equipment SolutionsUnifi ed CommunicationsConferencing ServicesContact Centre Solutions Industry PartnersWhy Choose eircom? Service and Support Contact Us


Connteents and qquickk links

Core VVoice Serrvices:Voice Acceess Lines Business VVoice Plaans

Advanced Voice Servvices:VPN (Virtuual Prrivate Networkk)) Business IPP Voice & Voice Truunkinng Telemarketting Serrvices Internationnal Freeefone Servicees Premium RRate Serrvices

Total Communications Solutions:Voice Equipment SolutionsUnifi ed CommunicationsConferencing ServicesContact Centre Solutions

Industry PartnersWhy Choose eircom? Service and Support Contact Us


Core Voice ServicesVoice Access LinesBusiness Voice Plans


Voice Access LinesBusiness Voice Plans

eircom Voice Services 9 eircom Voice Services 9


Core Voice Services

Voice Access Lines

Your company’s voice Access Lines are the most fundamental element of your business voice service. With eircom, Ireland’s leading voice services provider, you get the peace of mind of knowing that your company’s voice service is delivered over Ireland’s largest, most reliable and most extensive access network.

We offer the complete range of access options for voice, which include:

PSTN LinesSuitable for small offi ces or branch sites.

Basic RateProvides 2 ISDN voice channels and is suitable for small offi ces or branch sites.

Fractional RateProvides 16 ISDN voice channels and is ideal for larger sites and gives the ability to fl exibly add additional channels if needed.

Primary RateProvides 30 ISDN voice channels and is ideal for large sites or HQ’s.


Voice Access Lines

Your company’s voice Access Lines are the mostfundamental element of your business voiceservice. With eircom, Ireland’s leading voiceservices provider, you get the peace of mind of knowing that your company’s voice service isdelivered over Ireland’s largest, most reliable andmost extensive access network.

We offer the coomplete range of aacccessoptions for voicce, wwhich include:

PSTN LinesSuitable for smaall offfi ces orr branch sites.

Basic RateProvides 2 ISDNN voicce channels and is suitaable for small offi cess or bbranch ssites.

Fractional RateProvides 16 ISDDN vooice channels and is ideal forlarger sites and givees the abbility to fl exibly aadd additional channnels if needed.

Primary RateProvides 30 ISDDN vooice channels and is ideal forlarge sites or HQQ’s.


Service you can count on

We also offer a full range of Service Level Agreements across your Fractional and Primary Rate line types providing you with clear, reliable and guaranteed levels of service around your critical voice services. 24X7X365 fault reporting is available with all SLAs; depending on the level of service and availability you require, we have an option to suit you. Full SLA information is available from your account manager on request.

Switching to eircom couldn’t be easier and we can work with you to provide tailored solutions for your unique business requirements.

“I felt we would get more from working with eircom. It reduces the number of providers I need to deal with. If I have any issue regarding voice, It’s just my eircom account manager I need to ring.”

Roger Turner, Senior IT Manager Ireland/EMEA, Microsoft Ireland

View case studywww.eircomforbusiness.com/customers/view-doc/microsoft_ireland_case_study


Servicce you can coount on

We also ooffer a fuull range off Serrvice LevelAgreemennts acrooss your Fraccctionnal and Primary Rate line ttypess prroviding youuu wiith clear, reliable and guaraanteeed llevels of serrvvicee around your critical voiice seerviices. 24X7XXX3655 fault reporting is availablee witth aall SLAs; deppending on the levelof service and avaailability youu reequire, we have an ooption to suit you. Full SLAA innformation isaavailable from your acccount mmanager oon rrequest.

SSwittching to eircom coouldn’t bee easier and weccan work with you to pprovidee taailored solutionsffor yyour unique busineess requuireements.

“I felt we would get more from working with eircom. It reduces the number of providers I need to deal with. If I have any issue regarding voice, It’s just my eircom accountmanager I need to ring.”

Roger Turner, Senior IT Manager Ireland/EMEA, Microsoft Ireland

View case studywww.eircomforbusiness.com/customers/view-doc/microsoft_ireland_case_study


Business Voice Plans

At eircom our voice plans are designed around your business. Our dedicated account managers work with you to assess your requirements and tailor our plans to suit your company’s needs. Our insights and solutions can help your business to run more effectively and effi ciently.

We offer a range of business voice plans for companies of all sizes, which provide unique discounts based on your company’s overall spend and can be adapted to meet your business needs.

Talktime for Business

eircom’s Talktime for Business offers great savings on your business calls, as well as the fl exibility to customise your package with optional add-ons and the freedom to tailor the package around the types of calls you make most.

Multiline Value Plan

eircom’s Multiline Value Plan helps you stay in control of your business call costs, with a monthly call bundle at a fi xed price that can be spread across as many lines as you like.


Business Voice Plans

At eircom our voice plans are designed aroundyour business. Our dedicated account managers work with you to assess your requirementsand tailor our plans to suit your company’sneeds. Our insights and solutions can help yourbusiness to run more effectively and effi ciently.

We offer a range of business voice plans for companies of all sizes, which provide unique discounts based on your company’s overallspend and can be adapted to meet your business needs.

Talktime for Businness

eircom’s Talktimme for Business offers greatsavings on youuur business calls, as well as thhe fl exibility to cuuustomise youur paackage withoptional add-ooons and the freeddom to tailorr thhe package arounnd the typess of ccalls you make most.

Multiline Value Plan

eircom’s Multiilline Value PPlan hhelps you stayyin control of yyoour businesss call costs, with aa monthly call bbundle at a fifi xed price that can bespread across aas many lines as you like.


Inclusive

eircom Inclusive offers fl exibility and savings for your business calls. This tailored discount scheme takes both outbound and Freefone calls into account and automatically moves you to the best level of savings each month – so the more you spend, the more discount you enjoy.

“We chose eircom as we were confi dent of their ability to help us achieve the maximum return on our technology investment. Their in-depth knowledge of our business challenges supports our belief in cutting-edge technology as a driver of value creation within the business.”

Brian Nealon, IT Director, Cuisine de France

View case studywww.eircomforbusiness.com/customers/view-doc/cuisine_de_france


Inclussivee

eircoom Inclusive oofferss fl exibility aannd savings forr yyour business calls. This tailoreeed discountschheme takes botth outbound anddd Freefone callsintto account and autoomatically mmoves you tothee bbest level of ssavinggs each moonnth – so the mooree you spend, the mmore discouunt you enjoy.

“We chose eircom as we wereconfi dent of their ability to help us achieve the maximum return on our technology investment. Their in-depthknowledge of our business challengessupports our belief in cutting-edge technology as a driver of valuecreation within the business.”

Brian Nealon, IT Director, Cuisine de France

View case studywww.eircomforbusiness.com/customers/view-doc/cuisine_de_france


Advanced Voice ServicesVPN (Virtual Private Network)Business IP Voice and Voice TrunkingTelemarketing ServicesInternational Freefone ServicesPremium Rate Services


VPN (Virtual Private Network)Business IP Voice and Voice TrunkingTelemarketing ServicesInternational Freefone ServicesPremium Rate Services



Advanced Voice Services

VPN Services

If your company is spread across multiple locations our VPN (Virtual Private Network) services enable you to link all of those locations together over eircom’s public network and enjoy all of the features and benefi ts of a private network, like on-net calling and short code dialing, for a far lower cost. This service is fully managed by eircom and you can easily add or remove locations, as your business requirements change.

Business IP Voice and Voice Trunking

Simplify your telecoms infrastructure with eircom’s fl agship VoIP service.

For customers who are ready to converge their voice and data services onto a common infrastructure, our VoIP (Voice over Internet Protocol) service provides you with a quality-assured Voice Service, with all the features you would expect from a PSTN service and more. Delivered on our proven nationwide Next Generation IP Network, both H323 and SIP protocols are supported.


VPN Services

If your company is spread across multiple locations our VPN (Virtual Private Network)services enable you to link all of those locationstogether over eircom’s public network and enjoyall of the features and benefi ts of a privatenetwork, like on-net calling and short codedialing, for a far lower cost. This service is fully managed by eircom and you can easily add or remove locations, as your business requirements change.

Business IP Voice and VVoice Trrunking

Simplify your ttelecccoms infrasttruccturee with eircom’s fl agshhip VVVoIP service.

For customers whho are readyy to convverge their voice andd daata services oontto a ccommon infrastructure, ourrr VoIP (Voicee over InnternetProtocol) servicce ppprovides youu wwith aa quality-assured Voice Servvvice, with all thhe feeatures youwould expect ffrommm a PSTN seervicce annd more. Delivered on oour ppproven natioonwwide Next Generation IP Nettwork, both H3323 aand SIP protocols are ssupppported.


At a time when everyone is under pressure to do more with less, this service can maximise your company’s communication network, enabling you to access great value business calls over your data infrastructure. It is also ideal for connecting offi ces in different locations and for remote workers.

VoIP tailored to your company’s unique

requirements

Our dedicated account managers work with you to provide a service that’s perfectly tailored to suit your company’s unique requirements and our experienced delivery project managers make the transition smooth and easy.

Telemarketing Services

We know how important it is for your customers to be able to contact you easily, effi ciently and cost-effectively and we offer a wide range of customer contact numbers and services to help them do this.

Choose from a range of call types

You can choose from a range of call types to suit your needs; from 1800/ Freefone, where you pick up the full cost of the call, to 1850/Callsave or 1890/LoCall, where the cost is shared between both you and your caller.


At a time wheen eeveryone is uundder pressure to domore withh lesss, thhis service cccan maximise yourcompany’’s commmmunication nnnetwwork, enabling you to acccess greeat value buusineess calls over your data infraastrructure. It isss alsso ideal for connectinng offifi cees in differennt loocations and for remote wworkeers.

VoIP taailored too your coompany’s unique

requireements

Our dediccatedd acccount manaageers work with youto providee a seerviice that’s peeerfecctly tailored tosuit your ccomppanny’s unique rrequuirements andour experienceed ddelivery prooojectt managers make the transittion smooth and eaaasy.

Telemarketing Services

We know how important it is for your customers to be able to contact you easily, effi ciently and cost-effectively and we offer a wide range ofcustomer contact numbers and services to help them do this.

Choose from a range of call types

You can choose from a range of call types to suit your needs; from 1800/ Freefone, whereyou pick up the full cost of the call, to 1850/Callsave or 1890/LoCall, where the cost is shared between both you and your caller.


Customise your service with our Advanced Routing features

We also offer a range of additional advanced routing features to help you manage customer calls more effi ciently and cost-effectively.

Our Advanced Routing Services include features like origin dependent routing, where calls can be answered at the location closest to the caller, time dependent routing, which enables calls to be answered at the location with the best resources at a particular time, percentage routing, which directs different amounts of calls to different locations, re-route on busy or re-route on no reply, which re-routes calls to an available agent to ensure that no call goes unanswered.

Putting you in control with the eircom Voice Portal

A self-service portal that helps you to manage and control your voice services, allowing you to make changes to any of your routing plans “on the fl y”. This enables you to react in real-time to your changing business needs. A powerful reporting capability is also available from the eircom voice portal, providing you with a full suite of reports, which gives you all the information you need for your telemarketing services.

These services are powered by Ireland’s most advanced next generation intelligent network and can be tailored to your business requirements.


Customise your service with our Advanced Routing features

We also offer a range of additional advancedrouting features to help you manage customer calls more effi ciently and cost-effectively.

Our Advanced Routing Services include features like origin dependent routing, where calls canbe answered at the location closest to thecaller, time dependent routing, which enablescalls to be answered at the location with the best resources at a particular time, percentagerouting, which directs different amounts of callsto different locations, re-route on busy or re-route on no reply, which re-routes calls to anyyavailable agent to ensure that no callgoes unanswered.

Putting you in coontrol withthe eircom Voicee Portaal

A self-servicee portal that helpps you to mannaggeand control yyoour voice seervicees, allowing yyouu to make channnges to any of yoour routing planns“on the fl y”. This enablees youu to react in real-time to yyour changinng buusiness needss. AA powerful reppoorting capability is also available from the eirccoom voice poortal, providing yoou with a full suite off reports, whhich ggives you all tthe information yyyou need foor youur telemarketingg services.

These servicess are powereed byy Ireland’s moostadvanced nexxxt generationn inteelligent netwoorkk anddcan be tailoreed to your buusiness requiremenntss.


International Freefone Services

For global companies with a multinational presence we also offer a wide range of Freefone numbers from an extensive list of international locations. Powerful call routing technology handles calls based on business rules you defi ne, ensuring your callers are directed to the part of your business best suited to deal with their enquiry. Improve customer service for your clients worldwide, centralise your administrative functions and reduce costs all with eircom’s International Freefone Services.

Premium Rate Services

eircom’s Premium Rate Services offer a way of generating substantial revenues for your business by providing numbers that charge a premium for your valuable information, entertainment, consultancy or product support. Identifi ed by the prefi x 15XX, these services can be provided at a cost per minute or per call to your callers, depending on the number type you require, at no cost to you.


Inteernnational Freeefonee Services

Foor gglobal compaanies with a mullttinational prressence we alsoo offeer a wide rannge of Freefonenuummbers from ann exteensive list ooff internationalloccations. Powerfful caall routing teechnologyhaanddles calls bassed onn business rrules you defi ne,ennsuuring your callers aare directedd to the part off yoour business best suited to deeal with theirennquiry. Improvee customer serviccee for your cliennts worldwidee, cenntralise youurr administrative funcctions and redduce costs all wiitth eircom’sIntternational Freeefonee Services.

Premium Rate Services

eircom’s Premium Rate Services offer a way of generating substantial revenues for your business by providing numbers that charge a premium for your valuable information, entertainment, consultancy or product support. Identifi ed by the prefi x 15XX, these services can be provided at a cost per minute or per call toyour callers, depending on the number type you require, at no cost to you.


Total Communications SolutionsVoice Equipment SolutionsUnifi ed CommunicationsConferencing ServicesContact Centre Solutions


Voice Equipment SolutionsUnifi ed CommunicationsConferencing ServicesContact Centre Solutions



Total Communications Solutions

Voice Equipment Solutions

eircom has extensive expertise in designing, building and managing standard Telephony and IP Telephony (IPT) solutions. We offer a broad range of phone systems from Cisco, Avaya, Siemens and other leading brands, suitable for all sizes of companies.

Leveraging on our deep relationships with leading vendors, we can help you to derive multiple business benefi ts from voice services with our solutions for telephony, messaging, telephony cost management, voice recording, contact centre, branch offi ce and remote worker, workforce management and optimisation.

Visit www.eircomictdirect.ie to buy voice equipment online from eircom.

Unifi ed Communications

Our Unifi ed Communications solutions can integrate all of your company’s existing communication and collaboration networks in a way that can completely transform business performance.

However large or small your company, we can offer a wide range of tailored solutions to suit your unique requirements, enabling the people in your company to work and communicate from wherever they are, on whatever communication device suits them best, enhancing productivity and effi ciency, while saving money.


Voice Equipment Solutions

eircom has extensive expertise in designing, building and managing standard Telephony and IP Telephony (IPT) solutions. We offer a broad range of phone systems from Cisco, Avaya,Siemens and other leading brands, suitable for all sizes of companies.

Leveraging on our deep relationships withleading vendors, we can help you to derive multiple business benefi ts from voice serviceswith our solutions for telephony, messaging,telephony cost management, voice recording, contact centre, branch offi ce and remote worker,workforce management and optimisation.

Visit www.eircomictdirect.ie to buy voiceequipment online from eircom.

Unifi ed Commmunications

Our Unifi ed Commmmunications soolutions canintegrate all of yyyour compaany’s eexisting communicationn and collabooratioon networks ina way that can ccompletely ttranssform businesss performance.

However large ooor small youur commpany, we can offer a wideee range of taailoreed solutionsto suit your uniqqque requiremmentts, enablingthe people in yooour company to wwork and communicate frroom wherever theey are, on whatever commmmunication ddevicee suits them bbeest,enhancing prodductivity andd effi cciency, while saving money.


Conferencing Services

eircom’s Conferencing Solutions offer the ideal opportunity to cut your company’s costs and increase productivity, all at the same time.

Regardless what size your company, there are options to suit, ranging from top-of-the range immersive full room video conferencing systems with life-size screens to more affordable and portable web conferencing solutions.

Our suite of Conferencing Services offers audio, web and virtual events and includes:

Global Meet Audio and Audio Attended•

Global Meet Web•

iMeet•

Cisco webex•

Other web conferencing services and • auxiliary services

We can provide everything from desktop video right up to full telepresence suites and we can integrate this technology seamlessly with your existing infrastructure. Our dedicated project delivery managers will ensure that the transition runs smoothly.


Connfeerencing Servvicess

eirrcoom’s Confereencingg Solutions ooffer the idealoppportunity to cuut your companyyy’s costs andinccreease productivity, all at the saame time.

Reegaardless what size yyour compaaany, there areopptions to suit, ranginng from topp-of-the rangeimmmmersive full room vvideo conferreencing systemswithh life-size screeens tto more afffoordable andpoorttable web confereencing soluttions.

Our suite of Conferencing Services offers audio,web and virtual events and includes:

Global Meet Audio and Audio Attended•

Global Meet Web•

iMeet•

Cisco webex•

Other web conferencing services and•auxiliary services

We can provide everything from desktop video right up to full telepresence suites and we can integrate this technology seamlessly with yourexisting infrastructure. Our dedicated project delivery managers will ensure that the transitionruns smoothly.


Contact Centre Solutions

At eircom we offer a wide range of Contact Centre Solutions that can enhance the experience of your customers by enabling you to answer calls more quickly, respond to queries more effi ciently and tailor your marketing to suit their preferences, as well as reducing internal operating costs and boosting the productivity of your workforce.

We work with leading technology partners including Avaya, Cisco, Microsoft, Nice and Verint to bring our customers the very latest contact centre innovations.

We offer customised Contact Centre Solutions for companies of all sizes and can help you to transform your business with our wide range of products and services.

eircom’s Contact Centre portfolio includes:

Multi-Media Contact Centre Enables you to respond to your customers however they choose to contact you.

Interactive Voice Response (IVR) Offers automated access to key company information.

Social Media Monitoring and Integration Enables you to track and respond to comments on social media in a timely fashion.


Contact Centre Solutions

At eircom we offer a wide range of Contact Centre Solutions that can enhance theexperience of your customers by enabling youto answer calls more quickly, respond to queries more effi ciently and tailor your marketing to suittheir preferences, as well as reducing internaloperating costs and boosting the productivity of your workforce.

We work with leading technology partnersincluding Avaya, Cisco, Microsoft, Nice andVerint to bring our customers the very latestcontact centre innovations.

We offer custommmised Contaact Ceentre Solutionss for companies ooof all sizes and caan help you to transform your bbusiness witth ouur wide rangee oof products and seervices.

eircom’s Contact Centrre portfolio includes:

Multi-Media Contaact Ceentre Enables you to rrespond to yyour customers however they chhoose to coontactt you.

Interactive Voice Reesponse (IVR) Offers automateeed access too key company information.

Social Media Monitoringg and Integration Enables you to tttrack and reesponnd to commentson social mediaa in a timely fashion.


Hosted Contact Centre Solutions This service offers a monthly price for call centre equipment.

Quality and Recording Solutions Record and anaylse calls for compliance, marketing and training purposes.

Workforce Optimisation SolutionsIdentify the optimum number of agents and skill sets required at all times.

Outbound Dialling Solutions Identify the best times to make outbound calls. (Predictive, progressive preview)

Contact Centre Consulting Assess your company’s ongoing requirements and plan a tailormade solution.

Reporting and Monitoring Provide customised reports on call types and volumes.


Hosteed CContact Centre SSolutioons This service offerss a monthly priceee for call centre equipment.

Qualiity aand Recording SoolutionnsRecoord and anaylse caalls for compppliance, maarkketing and traainingg purposes.

Workkforrce Optimisation SolutioonsIdeenttify the optimmum number of aagents and skillsetts required at all timmes.

Outbounnd Dialling Solutions Ideenttify the best ttimess to make oouutbound calls.(Prreddictive, progreessivee preview)

Contact Centre Consulting Assess your company’s ongoing requirementsand plan a tailormade solution.

Reporting and Monitoring Provide customised reports on call typesand volumes.


Industry Partners



eircom has the widest portfolio of ICT equipment from leading brands including CISCO, Avaya, Fortinet, RSA Security, McAfee, NICE, Siemens, DataSquirt, Orange Business Services, Verint and Plantronics.

Our people are the best, most experienced and qualifi ed in the industry to serve your needs. eircom has the proven capability to design and deploy any ICT Equipment Solution in Ireland and on a global basis.

eircom is a Cisco Gold Partner, one of only three in Ireland, which means that we can offer the most competitive prices for Cisco solutions. We also have unmatched expertise and credentials with Cisco solutions.

eircom won two prestigious awards in March 2012 at the Cisco Annual Partner Awards in Dublin – Borderless Networks Partner of the Year and Cisco Gold Partner of the Year Award.

eircom is an Avaya Gold Partner, and has over twenty fi ve years experience with Avaya in Ireland. eircom is joint service delivery (JSD) certifi ed and Avaya data certifi ed. eircom’s experienced staff are capable of delivering end-to-end projects throughout Ireland and do not need to access third party resources, saving our customers’ time and additional cost.

eircom is a certifi ed Siemens partner providing Contact Centre Solutions, Unifi ed Communications and Voice Solutions to suit every kind and size of company.

eircom also has Gold Partner status with NICE, and Tandberg (now part of Cisco).


eircoom has the wwidest portfolio ooff ICTequipment from leadinng brands inncluding CISSCCO, Avaya, Foortineet, RSA Secuurity, McAfee,NICCEE, Siemens, DDataSqquirt, Oranggge BusinessServiices, Verint annd Plantronics.

Ouur people are thhe beest, most exxpperienced and qualifi ed in the inndustry to serve yyyour needs. eircoom has the prrovenn capability tto design and deplooy any ICT Eqquipmment Solutiooon in Irelandand on a global bbasis.

eircoom is a Cisco Goldd Partner, onnne of only threein Ireeland, which meanns that we cccan offer the moostt competitivee pricees for Ciscoo solutionions. Wealsso have unmatcched expertise annnd creredentials witth Cisco solutioons.

eircoom won two presttigious awards in n March200122 at the Ciscoo Annnual Partnerr Awards inds inDuubllin – Borderleess Neetworks Parrttner of the Yearand Cisco Gold PPartneer of the Yeaar Award.

eircom is an Avaya Gold Partner, and has overtwenty fi ve years experience with Avaya in Ireland. eircom is joint service delivery (JSD) certifi ed and Avaya data certifi ed. eircom’s experienced staff are capable of deliveringend-to-end projects throughout Ireland and do not need to access third party resources, savingour customers’ time and additional cost.

eircom is a certifi ed Siemens partnerproviding Contact Centre Solutions, Unifi ed Communications and Voice Solutions to suit every kind and size of company.

eircom also has Gold Partner status with NICE, and Tandberg (now part of Cisco).


Why choose eircom?



A unique end-to-end Voice Solution

eircom is the only voice service provider in Ireland who can offer a total Voice and Data Solution for your business. Our experts can evaluate, design, deliver and manage a complete Voice Solutions package tailored to your company’s unique requirements.

An unrivalled track record

eircom is the company trusted by more Irish businesses and organisations than any other to deliver and manage their voice services. When you choose eircom as your voice services partner you are not only guaranteed outstanding products and service, you also get the peace of mind that comes with knowing that you’re working with Ireland’s leading voice services provider.

Industry experts Our people are some of the best in the business so you know you’re in good hands. Our Voice Solutions experts are industry leaders who can provide innovative solutions for your business, our dedicated account managers deliver a personalised service and we have Ireland’s largest specialist team of project managers, architects and engineers. Our longstanding relationships with leading industry partners like Cisco, Avaya and other leading brands, mean that we can bring you the very latest voice technology innovations as and when they happen.

“The potential for cost savings was the main driver behind our decision to adopt VOIP, with such a large volume of outgoing phone calls, any reduction would be a sizeable one.”

Jose De Freitas, Chief Engineer, TV3

View video and case studywww.eircomforbusiness.com/images/uploads/eircom_TV3_Voice_Over_IP.pdf

“We were impressed with eircom’s technical expertise and support capabilities. We felt that they would provide us with a technology solution, which would deliver commercial and technical fl exibility.”

John Mullins, Chief Executive Offi cer,Bord Gais

View video and case studywww.eircomforbusiness.com/customers/view-doc/bord_gais_case_study


A unniqque end-to-eend Voicce Solution

eircoom is the onlyy voicce service prroovider in Ireeland who caan offfer a total VVooice andDaataa Solution forr yourr business. OOOur expertscann eevaluate, dessign, ddeliver and mmanage a complete Voice Solutioons packagee tailored to your company’s uunique requiremeeents.

An uunnrivalled track reccord

eircoom is the commpanyy trusted byy more Irishbusinnesses and orrganisations thann any othother to deeliver and maanagee their voicee servvices.Whheen you choosee eirccom as yourr voiice serrvices partner yyou arre not only gguararanteedoutsttanding prodducts and servicee,, you au also get thee ppeace of mind thaat comes wiitth knowingwingthaat you’re working wwith Ireland’sss leading voice serrvices provider.

Induusttry experts Ouur people are soome oof the best in the businessso yoou know you’re inn good handdds. Our Voice Soluttions experts are industry leadders who canproovide innovativve soluutions for yyoour business,our ddedicated acccountt managers deliver apersoonalised service annd we havee Ireland’s largeest specialist tteam of project mmanagers,arcchiitects and engineeers. Our lonnggstanding relationships withh leadding industrryy partnerslikee CCisco, Avaya and oother leadinngg brands, meeann that we cann brinng you the vveery latest voiicee technology innovvations as annd when theyhapppen.

“The potential for cost savings was the main driver behind our decision toadopt VOIP, with such a large volume of outgoing phone calls, any reduction would be a sizeable one.”

Jose De Freitas, Chief Engineer, TV3

View video and case studywww.eircomforbusiness.com/images/uploads/eircom_TV3_Voice_Over_IP.pdf

We were impressed with eircom’s “Whnical expertise and support tech

capabilities. We felt that they would capprovide us with a technology solution, which would deliver commercial andtechnical fl exibility.”

John Mullins, Chief Executive Offi cer,Bord Gais

View video and case studywww.eircomforbusiness.com/customers/view-doc/bord_gais_case_study


Service and Support



24x7x365 Customer Service At eircom we understand just how important an uninterrupted voice service is to your business and how essential it is to avoid any downtime, which is why our service team are on call 24 hours a day, 7 days a week, 365 days a year. We offer a range of Business SLAs, providing peace of mind for your business.

A reputation for outstanding service At eircom we have a reputation for outstanding customer service and you can be assured of service and support that’s second to none. Based in Ireland, our highly skilled engineering team is the largest of its kind in the country and has the experience to deal with any issues you may

have, quickly and effi ciently.

“During the fi rst three months following the migration of all voice calls to IP, we have seen a saving of 29% on our phone bill, compared to ISDN. Looking for ways to make cost savings is one of our key objectives and with eircom IP networking we have achieved signifi cant reductions in our telecoms costs.”

Declan Cummins Head of IT,HSBC Ireland

www.eircomforbusiness.com/images/uploads/EDC_HSBC.pdf

“Good account managers not only save me time, which of course saves money, but also they do take on the role of being a trusted advisor to me in their area of specialty. This is a commercial world, and like a lot of people I have to do the same or more this year with fewer resources. It’s vital to fi nd people who are good partners to work with, and that’s what we get from eircom.”

Roger Turner, Senior IT Manager Ireland/EMEAMicrosoft

www.eircomforbusiness.com/images/uploads/eircom_Microsoft_Voice_Over_IP.pdf


24x77xx365 Customeer Seervice

At eiircom we undderstaand just howw important an uninterrupted voiice seervice is to yyour business and how essentiaal it iss to avoid annny downtime,whhicch is why our serviice team areee on call 24hoourrs a day, 7 days a wweek, 365 ddays a year. We offferr a range of BBusineess SLAs, prroviding peace of mmind for your businness.

A reepuutation for ooutsttandingservvicee

At eiircom we havve a rreputation ffoor ooutstanding cusstoomer service and yyou can be aassuured ofserrvice and suppoort thhat’s secondd to nonone. Basedin Ireeland, our higghly sskilled enginneering teamg team is tthee largest of itts kind in the couuuntry and hasthee eexperience too deall with any issssues you may

havee, quickly andd effi cciently.

“During the fi rst three months following the migration of all voice calls to IP, we have seen a saving of 29% on our phone bill, compared to ISDN. Looking for ways to make costsavings is one of our key objectives and with eircom IP networking we have achieved signifi cant reductions in our telecoms costs.”

Declan Cummins Head of IT,HSBC IrelandH

w.eircomforbusiness.com/images/uploads/wwwC_HSBC.pdfEDC_

“Good account managers not only save me time, which of course saves money, but also they do take on the role of being a trusted advisor to mein their area of specialty. This is a commercial world, and like a lot of people I have to do the same or morethis year with fewer resources. It’s vital to fi nd people who are good partnersto work with, and that’s what we get from eircom.”

Roger Turner, Senior IT Manager Ireland/EMEAMicrosoft

www.eircomforbusiness.com/images/uploads/eircom_Microsoft_Voice_Over_IP.pdf


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Get in touchTo fi nd out how eircom Voice Services can benefi t your business, please contact your eircom account manager or call 1800 400 200.

www.eircomforbusiness.ie

To fi ndd oout how eircom Vooice Services can benefi t your business,please cccontact your eircomm aacccount manager or call 1800 400 200.

wwwww.eircomforbbusiness.ie

eircom Voice Services - eir Business · 2018. 11. 15. · transform business performance. Our Conferencing Services can greatly enhance communication within your company and we have

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