eHaryana 2014 - Enabling Technology Trends for Citizen Services - Shri Vivek Verma, Sr Technical Diector, NIC...

Enabling Technology Trends for

Citizen Services

8th February 2014

Vivek Verma

Senior Technical Director

NIC UT Unit, Chandigarh (UT)

[email protected]

Information Technology & Electronics Policy

Enabling Technology Trends for Citizen Services

VISION 2020

To improve the delivery of public services by

leveraging Information Technology to achieve

Efficiency, Effectiveness, Economy, Transparenc

y, Accountability and Reliability in such

delivery.

Sampark/Gram Sampark/Kiosk Location

Enabling Technology Trends for Citizen Services

Transactions (1st Jan’14 to 7th Feb’14)

Enabling Technology Trends for Citizen Services

Application Name Transactions Amount

AIRTEL LAND LINE 2507 2917090

AIRTEL Telephone Bill 5921 4025885

BSNL Payment 15473 13067363

Chandigarh Housing Board 339 231453

DOMESTIC SERVANT REGISTRATION 34

E Ticket cancellation 16 -13860

E Ticketing 175 126292

E file service 22 5200

Estate Office Sector-17 6 300

HFCL Telephone Bill 6477 6180989

ISSUE OF BIRTH CERTIFICATE 436 17830

ISSUE OF BUS PASSES 12347 2073020

ISSUE OF DEATH CERTIFICATE 58 2126

ISSUE OF DISABILITY CARD 56

ISSUE OF SENIOR CITIZEN CARD 547

PAYMENT OF ELECTRICITY BILL 120936 893194165

PAYMENT OF TAXES 261 44519778

PAYMENT OF VATCST 28376 720061484

PENSION DISTRIBUTION 11922 41572967

Property Tax 1685 774524

SPACE BOOKING 454 1704728

STAMP PAPER 867 1448662

Service Charges 5 51117

TENANT REGISTRATION 995

Tubewell Booking Engg 2285 130780

VEHICLES CHALLAN PAYMENT 186 60900

WATER BILL PAYMENT 84669 63806739

TOTAL 297055 1795959532

Sampark Services

Enabling Technology Trends for Citizen Services

Department Services

G2C Services

Excise & TaxationPayment of taxes

VAT/CST Collection

Chandigarh Transport Undertaking Issue of Bus Passes

Social Welfare Department

Issue of Senior Citizen Card

Issue of Disability Identity Card

Disbursement of pension for old age persons, widows and disabled persons.

Engineering Department Payment of Electricity Bill

Births & Deaths Registration Department Issue of Birth & Death Certificates

Municipal Corporation

Payment of Water & Sewerage Bills

Open Space bookings

Community Hall Bookings

Payment of House/Property Tax

Chandigarh Police General, Sticker and Postal Challan

Chandigarh Housing Board Submission of EMI.

Railways Ticket Booking(through IRCTC)

Non Transactional Service

RTI applications

Public Grievances

Doctor's Appointment for patients to GMSH & GMCH

Sales of stamp papers and revenue stamps

Forms pertaining to various departments

Tenant registration

Domestic servant registration

B2C Services

Telephone Bill Payment -

BSNL - WLL, Landline

Quadrant-WLL

Airtel – Mobile

Airtel – Landline

Smart Cards for delivery of citizen services

Enabling Technology Trends for Citizen Services

• Delivery of any citizen service requires• Proof of identity• Entitlement details• Authentic transaction history

• If these three things can be authenticallyprovided at the field, services can bedelivered with utmost efficiency.

• Using Smart Cards these three things can beprovided at the field, which otherwise wouldrequire a big infrastructure

Smart Cards for delivery of citizen services

Enabling Technology Trends for Citizen Services

• Authentic application specific data isprovided at the place of delivery of Servicefrom the individual’s card, without having acostly data communication network

• Services can be delivered after performingon-line authentication and proving theidentity.

• Delivered information can be safely writtenon the Smart Card.

Smart Card based PDS Solution

Enabling Technology Trends for Citizen Services

Collection of family

data and biometric

information

Creation of database

which includes Biometric

and Demographic data

Distribution of Smart

Cards after

biometric verification

Transaction at the shop

will be updated in the

Card, Terminal at the

shop and the server

Server People purchasing

rations using smart card

Smart Card

Personalization /

Printing

Smart Card based PDS PoS Terminal

Enabling Technology Trends for Citizen Services

• Components

• 2 Smart Card Readers (FPS Owner& Consumer)

• Voice enabled

• Biometric Reader

• Receipt Printer

• Integrated Electronic weighingmachine.

• GPRS Connectivity

• Long Battery Backup

Smart Ration Card

Enabling Technology Trends for Citizen Services

Smart Card application – ePurse/eWallet

Enabling Technology Trends for Citizen Services

• stores actual balance money as secure data• program on the card provides mechanism to

credit or debit the balance.• preceded by the mutual authentication

process which is off line.• Money can be credited/debited on the

seller’s/buyer’s card with the help of an off-line Smart Card Terminal.

• Both the cards can load and unload balanceto-from their Bank Account.

• e.g. Prepaid Telephone card, PrepaidElectricity Meter Card, Milk Vending etc.

Mobile driven application

Enabling Technology Trends for Citizen Services

Mobile driven application

Enabling Technology Trends for Citizen Services

Mobile

Enabling Technology Trends for Citizen Services

Process Reengineering

Enabling Technology Trends for Citizen Services

Digital Signature Certificate ( DSC)

Enabling Technology Trends for Citizen Services

• Digital Signature Certificate is your PASSPORT on

the Internet used to:

• Identify yourself

• Help the software application to authenticate

you

• Help you to secure your data

• Give legal sanctity to the transaction

Physical Signature vs Digital Signature

Enabling Technology Trends for Citizen Services

Physical Signature Digital Signature

Physical Signature is just a

writing on paper

Digital Signature encompasses

crucial parameters of

identification

Physical Signature can be

copied

It is IMPOSSIBLE to copy a

Digital signature

Physical Signature does not

give privacy to content

Digital Signature also enables

encryption and thus privacy

Physical Signature cannot

protect the content

Digital Signature protects the

content

DSC and the Law

Enabling Technology Trends for Citizen Services

• Major provisions of the Indian IT Act:-

• Legal recognition to electronic contracts / records

• Legal recognition to digital signatures

• Digital signature to be effected by use of

asymmetric crypto system and hash function

• Usage of electronic records and digital signatures

in government and its agencies

• Retention of electronic records

DSC Enabled Marriage Registration

Enabling Technology Trends for Citizen Services

Enabling Technology Trends for Citizen Services

Digitally signed Income Certificate

Adoption of Standards

Enabling Technology Trends for Citizen Services

Adoption of Standards - eHospital

Enabling Technology Trends for Citizen Services

Local language support

Enabling Technology Trends for Citizen Services

Touch Screen Kiosks

Enabling Technology Trends for Citizen Services

• Facilitates Self-service mode

• Available round the clock

• Limits functionalities &enhances focus

• Increases reach & reduceswork-load

• Applications –

• Tourism Information

• Vehicle RegistrationNumber availability

• House allotment &licence fee details

eTaal

Enabling Technology Trends for Citizen Services

THANKS!!

[email protected]

Enabling Technology Trends for Citizen Services