eGovernment research: the making of a success story E -Learning on the rescue

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eGovernment research: the making of a success story

E-Learning on the rescue

Research Programmes DivisionALTEC S.A., Greece

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What is common wisdom (elsewhere?...)

• The Biggest Successes are Often Bred from Failures!• What distinguishes a research project is not its

successes, but the way in which it deals with failures.  • The central issue is about experimentation, innovation,

and taking new risks. • Only projects that can deal with failure and still make

money can exist in this environment.  • What is usual is to face many, many failures and a few

extraordinary successes.

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Reality check• we are not facing a lack on enabling technologies but • we are indeed facing a lack on paradigms to successfully

deploy them

• In this context we turned to capacity building, in order to provide the means for public organizations to develop a set of relevant capacities that will help them adopt our solutions

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Capacity building…

• What is different from e-Learning?– Or: Is it different from e-Learning?

• Let’s look at our (ALTEC’s) experiences…

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ALTEC’s capacity building portal

• We used moodle– Why? No cost, much experience out there, good

support• We selected material from all e-Gov projects that

ALTEC participated and organised it in sessions in order to facilitate learning processes

• Till this point, everything runs like in a conventional e-Learning project!

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http://research.altec.gr/cp

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From e-Learning to Capacity Building: The case of the IST OneStopGov project (1/2)

• What the project is about?• Introduction of a life-event model and the

corresponding IT solution to address e-Government service needs in the enlarged Europe

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From e-Learning to Capacity Building: The case of the IST OneStopGov project (2/2)

• Situation as is:– A small team from each Public Administration

participates in the project activities– Either high-rank officers or temporary

employed for the needs of the project• Result: after the project ends, no – or

limited - intellectual capital remains at the PA side

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OneStopGov and e-Gov service Coaching

30 – 40 Standard Operating Procedures

12 – 15 working hours per week1 Standard Operating Procedure (SOP) per week

1st F2F*(3 days)

2nd F2F (3 days)

3rd F2F (3 days)

ca. 8 months coaching and training1 8

Teaching professionals

Management and CEOs **

Online Reporting & Coaching on Organisational Development

3 – 6 Standard Operating Procedures

5 – 8 working hours per weekca. 1 Standard Operating Procedure (SOP) per month

1st F2F(1-2 days)

2nd F2F (1-2 days)

3rd F2F (1-2 days)

OneStopGov

readinessassessment

Start:

Structure for capacity building on OneStopGov service development

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Experiences…• It is difficult to impose this process on a voluntary base

– Example: in one project, none of the involved PAs exhibited any interest in communicating the existence of the portal to its employees. The case is typical.

• Capacity building efforts should be tightly coupled with the dissemination and exploitation activities of all consortium members

• Reluctance to access and use the portal from the PA sides can unveil much about the real value they get from the research projects

• We are fully committed in continuing our investments in this direction – it is a one-way for increasing the value of our research within the end users’ communities

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Pathway to future projects• Users should be encouraged

to organise themselves into Communities

• The Communities should be helped to express their needs

• Technology should be naturally implemented and not part of a head-fake exercise (I have the solution – show me the problem!)

• The importance of helping the users build their own capacities should become a natural part of all e-Gov projects

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Two ideas for future projects• Our effort is repository-based (like a repository of best

practices for e-Gov etc.)• One idea is to research the area of networks of best

practice for e-Gov• A second idea is for setting up a laboratory for e-

democracy that would help organisations (local or regional or central government) to converge into practices that are optimal for application and use in different contexts

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Follow-up

• Idea nr 1: Network of e-Gov best practices– Mail_to: Adamantios Koumpis ([email protected]

) and Garyfallos Fragidis ([email protected]) • Idea nr 2: De-Lab (e-Democracy

Laboratory)– Mail_to: Apostolos Vontas ([email protected]) and

Francesco Molinari ([email protected])