eFinancials 2011 - Peter-Jan van de Venn - Conquaestor

Advice: get it yourself or be

advised

Advice: get it yourself or be

advised

Emerce eFinancials 2011

Introductionhttp://www.youtube.com/watch?v=pD-t9gQSbjU&feature=feedu

• Peter-Jan van de Venn, Managing Consultant

• Today: Advice, get it yourself or be advised

Google generation

Key topics

“Power to the consumer in financial advice”

•Do it yourself advice (financial / product advice)

•Online and mobile access to face-to-face advice

•Customers are getting more and more self directed

•Customers expect more tooling from their banks and and/or advisors

• Tooling is getting more sophisticated

• Provision regulation is changing: transparency will lead to pressure on advisors

•Customers will move to getting their own advice

Advise yourself

Future: advisors will become confirmers

Get it yourself advice

Manage your finance

Personal finance

Personal finance

Personal finance

Personal finance

Personal finance +

Mobile personal finance

PNC Virtual Wallet

Look forward

Virtual Wallet money calendar

Manage your money

Bill reminder

Protect

social media & datamining to identify suspicious transactions

Bill Guard http://www.youtube.com/watch?v=7RoOvOO3NpA

Protect

Protect

• Tooling to get insight and analyze your financial situation is getting more sophisticated

• Tooling is moving to the retail market

•Consumers will get more insight and control over their financial situation

Wrap up

Get it yourself advice

Product advice

Dutch banks

Independer

Mortgage advice

3 criteria to check lowest interest rates

Additional data

...but I was promised the lowest rate

Quality & client rating

Get the best advisor

Get the best advisor

Google advisor

Google advisor http://www.youtube.com/watch?v=XBicXcJkra4&autoplay=1&rel=0

Social opinion

‘Matching’ site

Short

Social

Match

Social Trading

Social Trading 2

Advice yourself

Advice yourself

Travelling

Ratings

...create trust by showing external ratings of their own products

If Ikea can do it…

Advice yourself

Advice yourself

Online “face to face” advice

...be advised

Chat

Chat

Live chat

Live chat

Live chat

Virtual office

Virtual office

Virtual office

Virtual office

Virtual office

Virtual office

Virtual office

Virtual branch

Give permission

Pick a banker

Live chat

Just answer

Search your advisor

Search your advisor

Search your advisor

• Tooling for get it yourself advice will become available and commonly used

•Mix of technological possibilities, limits of duty of care and customer trust

• Face-to-face advice will always be needed

• Specific target groups

•Confirmer function

Take away

Advice: get it yourself or be

advised

Advice: get it yourself or be

advised

Emerce eFinancials 2011

More info: www.conquaestor.nl