Effective Communication - ADVANCE for Nurses

Deborah Hunt PhD, RN

Assistant Professor of Nursing

Describe issues with communication

Understand how culture influences

communication

Discuss strategies for Effective Verbal, Non-

Verbal, and Written Communication

Defined as a process by which information is

exchanged between individuals through a

common system of symbols, signs, or

behaviors.

Verbal

Non-Verbal

Written

Language

Proxemics

Eye Contact

Gestures

Phrases

Meanings

Sender

Issues

Message

Issues

Receiver

Issues

Sender—unclear communicator

Message—garbled message

Receiver—misunderstood message/meaning

Misunderstanding

Errors

Arguments

Complete a self-assessment

Think before you speak

Speak clearly

Learn how to be a good listener

Clarify

Reflect

Restate

Give the other person a chance to respond

Tone

Rate

Cadence

Avoid Jargon

FACIAL EXPRESSIONS

GESTURES

POSTURE

EYE CONTACT

CLEAR

AVOID SLANG

TONE

VERBIAGE

DRAFT AND REVISE

PROFESSIONAL

EFFECTIVE COMMUNICATION SKILLS IN THE

WORPLACE ARE VERY IMPORTANT

TEAMWORK

SATISFACTION

SAFETY AND QUALITY

1. What are some barriers to effective

communication?

2. Discuss strategies for effective verbal

communication.

3. Discuss strategies for effective non-verbal

communication.

4. Discuss strategies for effective written

communication

5. How does culture influence communication?

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