Effective communication

Interactive Listening

Attitudes for Sales

Aptitudes for Sales

How to communicate better

Listen Openly and Speak Honestly

Embrace your role as a communicator

Learn to be more Positive VS Negative

Enhance you verbal & non verbal skills

Correctness – Is it Essential?

Dialogue VS Debate

Listening is more than just waiting for your next opportunity to speak.

Listening is intent and attitude.

Listening requires discipline.

Interactive Listening is Speaking, Hearing, Listening and asking questions.

Interactive Listening respects a person’s boundaries.

Establish a dialogue

Exchange information

Interchange of ideas

Mutual understanding

Enlightenment of all parties concerned.

Establish Roles & Responsibilities

SENDER communicates clearly to receiver

RECEIVER listens intentionally to sender

Start with open ended questions

Who, what, when, where, why, how, tell me

Encourage the sender to communicate clearly

Take notes if the situation allows it

Clarify and confirm your understanding of what the sender is saying

Paraphrase the sender’s salient point to confirm your understanding.

Most People are wrong.

We have two ears and one mouth & we should use them proportionately.

Don’t use the jawbone of an ass

The best salespeople are almost always the best listeners.

Effective two way communication promotes long term relationships.

Listening is the cornerstone of sales.

Effective Communication is the key