Effective and automated handling of end user requests in Danish National Union catalogue 10th IFLA ILDS Conference 2007 Singapore, 29th – 31st October 2007 Anders-Henrik Petersen & Rikke Lose Danish Bibliographic Centre (DBC) [email protected][email protected]
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Effective and automated handling of end user requests in Danish National Union catalogue 10th IFLA ILDS Conference 2007 Singapore, 29th – 31st October.
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Effective and automated handling of end user requests in Danish National Union catalogue10th IFLA ILDS Conference 2007Singapore, 29th – 31st October 2007
• Requests from bibliotek.dk• Total number of requests: 97596 • Automated ILL-Requests: 48059 • Not automated requests: 41606 • Held by users library: 7931• ”Automation ratio”:
•53,5 %
48059*2/60 = 1600 hrs. of work saved
September 2007- public librariesHvidovre Public Library• Total bibliotek.dk-requests: 940 • From this, automated requets: 602• That is 64%
Copenhagen Public Library• Total bibliotek.dk-requests: 9491 • From this, automated requets: 5454• That is 57%
Further development (2008)
Most important:• A new option: only automate the
request if the material is on shelf in the responding library
• A new option: automate requests for material held in the user’s library if it is not on shelf