v TABLE OF CONTENTS TITLE SHEET ............................................................................................................................... i AUTHORIZATION ...................................................................................................................... ii STATEMENT OF AUTHENTICITY OF WRITTEN THESIS ............................................. iii FOREWORD................................................................................................................................ iv TABLE OF CONTENTS ............................................................................................................. v LIST OF TABLES ....................................................................................................................... ix LIST OF FIGURES ...................................................................................................................... x APPENDIX LIST ......................................................................................................................... xi ABSTRACT ................................................................................................................................. xii ABSTRAK .................................................................................................................................. xiii CHAPTER I INTRODUCTION ................................................................................................. 1 1.2. Problem statement ........................................................................................................ 7 1.3. Research Questions ...................................................................................................... 7 1.4. Research Objectives ..................................................................................................... 8 1.5. Research Contributions ................................................................................................ 9 1.6. Research Scope .......................................................................................................... 10 1.7. Systematic of Writing ................................................................................................ 10 CHAPTER II LITERATURE REVIEW .................................................................................. 12 2.1. Literature Review/ Theoretical Framework ................................................................. 12 2.1.1. Competitive Advantage ......................................................................................... 12 2.1.2. Organizational Learning ........................................................................................ 14 2.1.3. Building Blocks of a Learning Organization............................................................. 17 2.1.4. Levels of Learning within Organizations .................................................................. 19 EFFECT OF ORGANIZATIONAL LEARNING ON COMPETITIVE ADVANTAGE OF PT. XYZ GENERAL INSURANCE BROKER RINI SETIAWATI, Agus Setiawan, Dr., M.Soc.Sc., Universitas Gadjah Mada, 2020 | Diunduh dari http://etd.repository.ugm.ac.id/
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v
TABLE OF CONTENTS
TITLE SHEET ............................................................................................................................... i
AUTHORIZATION ...................................................................................................................... ii
STATEMENT OF AUTHENTICITY OF WRITTEN THESIS ............................................. iii
FOREWORD................................................................................................................................ iv
TABLE OF CONTENTS ............................................................................................................. v
LIST OF TABLES ....................................................................................................................... ix
LIST OF FIGURES ...................................................................................................................... x
APPENDIX LIST ......................................................................................................................... xi
ABSTRACT ................................................................................................................................. xii
ABSTRAK .................................................................................................................................. xiii
CHAPTER I INTRODUCTION ................................................................................................. 1
1.2. Problem statement ........................................................................................................ 7
1.3. Research Questions ...................................................................................................... 7
1.4. Research Objectives ..................................................................................................... 8
1.5. Research Contributions ................................................................................................ 9
1.6. Research Scope .......................................................................................................... 10
1.7. Systematic of Writing ................................................................................................ 10
CHAPTER II LITERATURE REVIEW .................................................................................. 12
2.1. Literature Review/ Theoretical Framework ................................................................. 12
2.1.3. Building Blocks of a Learning Organization............................................................. 17
2.1.4. Levels of Learning within Organizations .................................................................. 19
EFFECT OF ORGANIZATIONAL LEARNING ON COMPETITIVE ADVANTAGE OF PT. XYZ GENERALINSURANCE BROKERRINI SETIAWATI, Agus Setiawan, Dr., M.Soc.Sc.,Universitas Gadjah Mada, 2020 | Diunduh dari http://etd.repository.ugm.ac.id/
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2.1.4 Summary of Theories and Models Reviewed ............................................................ 20
3.5. Case Profile ................................................................................................................ 47
EFFECT OF ORGANIZATIONAL LEARNING ON COMPETITIVE ADVANTAGE OF PT. XYZ GENERALINSURANCE BROKERRINI SETIAWATI, Agus Setiawan, Dr., M.Soc.Sc.,Universitas Gadjah Mada, 2020 | Diunduh dari http://etd.repository.ugm.ac.id/
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CHAPTER IV RESULTS AND DISCUSSION ....................................................................... 50
4.1. Descriptions of the Data ............................................................................................... 50
EFFECT OF ORGANIZATIONAL LEARNING ON COMPETITIVE ADVANTAGE OF PT. XYZ GENERALINSURANCE BROKERRINI SETIAWATI, Agus Setiawan, Dr., M.Soc.Sc.,Universitas Gadjah Mada, 2020 | Diunduh dari http://etd.repository.ugm.ac.id/
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5.4.1. Organizations Managers and Leaders ................................................................... 73
5.4.2. Further Study ............................................................................................................ 74
APPENDIX 2 DATA PROCESSING RESULTS .................................................................... 96
EFFECT OF ORGANIZATIONAL LEARNING ON COMPETITIVE ADVANTAGE OF PT. XYZ GENERALINSURANCE BROKERRINI SETIAWATI, Agus Setiawan, Dr., M.Soc.Sc.,Universitas Gadjah Mada, 2020 | Diunduh dari http://etd.repository.ugm.ac.id/