CORPORATE CAPABILITY STATEMENT 723 Via Decampo Caguas, Puerto Rico 00727-3115 Phone: (787) 226 - 3267 Email: [email protected] Web: www.eespri.com
CORPORATE CAPABILITY STATEMENT
723 Via Decampo
Caguas, Puerto Rico 00727-3115
Phone: (787) 226 - 3267
Email: [email protected]
Web: www.eespri.com
Enterprise Excellence Systems
OUR VISION
OUR OFFERINGS
Business Process Management
Strategic Planning / Implementation
Operational Excellence / Process Improvement
Project / Program / Portfolio Management
Product / Process Engineering
Process Validation
Quality Management Systems
Development of Business Applications
BUSINESS SCOPE
Within the next 3 years, we will become
our client’s' “Partner Of Choice” in their
quest to achieve or exceed their goals
OUR MISSION
We will create value to our sharehold-
ers and stakeholders by engaging in
designing, developing and imple-
menting enterprise excellence systems,
process improvement programs as well
as information technologies manage-
ment and engineering solutions for our
customers, which will align their strate-
gic goals with their operational execu-
tion in order for them to reach or ex-
ceed their goals
OUR VALUES
Our values reflects what we are as an
organization. We will conduct our busi-
ness following a strategic partnership
approach with our customers as well as
our suppliers and community in gen-
eral. We will embrace process manage-
ment technology and innovation as the
cornerstones of our business. EES pro-
motes an environment of integrity, re-
spect and excellence in all of our en-
deavors.
Enterprise Excellence Systems is a consulting firm providing services in Puerto
Rico, USA and expanding to the Caribbean and Latin America. Our core compe-
tency is aligning our client’s operating and supporting processes’ performance
with their strategic objectives in order to achieve or surpass their expected
goals.
Our successful engagement history includes (among others) designing, develop-
ing and implementing Strategic Systems aimed at providing short and long term
direction while assessing, identifying and mitigating risk, planning the magni-
tude of efforts, implementing Change Management methodologies and tools to
deal with normal resistance to challenge the status quo, and sustaining success-
es and raising the bar to the next level with the implementation of an Operation-
al Excellence program.
We combine our resources’ vast experience and knowledge in their specific line
of business, with the research, development and implementation of the latest
technological advances in the information management field, state of the art
engineering solutions, and proven process improvement methodologies and
tools to assure and sustain the engagement’s success according to our client’s
expectation.
We approach each engagement using the methodology and best practices delin-
eated by the Project Management Institute (PMI). This methodology is imple-
mented in each engagement by one of our certified Project Management Profes-
sionals.
Through our strategic partnership with other service providers, we can also offer
services on business. Start-ups, compliance with regulatory agencies / govern-
mental permit transactions, talent management, process validation and opera-
tions management at different executive levels.
We invite you to take a closer look at our corporate capabilities at our company
website www.eespri.com
Enterprise Excellence Systems
K2
We provide software that makes your people more effec-tive.
K2 quickly allocates work to the right people along with the information they need to make great decisions.
With K2, nothing is impossible
WITH K2 YOU GET
Higher service levels by giving people the right information, at the
right time and with the authority to act.
Increased responsiveness by eliminating indecision and bottle-
necks.
Full visibility into trends and activities across your business, every-
where K2 is used.
Flexibility to change your business software as quickly as your
business needs
Business Insight
Track information across sources and applications for status, aggregate infor-mation and trends.
Integration
With our patented SmartObject framework, use information from line-of-business sys-tems and external data sources in a single form. Out of the box, we support Share-Point, Active Directory, Exchange, Dynamics CRM, SQL Server, Oracle, SAP, and Salesforce.com.
Mobile
Create a form once and render it across platforms and devices
Enterprise Excellence Systems
More on Information
Systems Services
Our consultants uses K2 blackpearl as our software platform of choice
for building business process applications that include forms, work-
flow, data and reports, which flows across enterprises and within de-
partments, in order to allocate work to the right people, with all the
information they need to make great decisions. K2 works under
the .NET frame. Our technicians are also well experienced in develop-
ing under the .NET platform.
FORMS - K2 blackpearl delivers a fast, easy way to create forms for business pro-
cess applications: no code, and no loss of control. Drag and drop reusable compo-
nents into place, tie the form to a workflow, use data from various systems, roll it
out and move forward – today.
Consistent user interface
Unify system access
DRAG-AND-DROP DESIGN
BUILD WITH RULES
LEVERAGE EXISTING DATA
WORKFLOW - Automated workflows drive action, ensure consistency and in-
crease visibility by connecting your people with relevant tasks and information. K2
blackpearl provides a robust workflow engine, design tools that cut complexity, and
reusable components that save you time. It creates value in the form of :
Business Process Automation
Starts workflow with a form, email, action in a line of business system
Extensive business rules engine
Flexible notification options
SCALE TO FIT
INTUITIVELY DESIGN WORKFLOWS
REPORTS - Monitor progress and performance in real time
Transparency — audit trail on every transaction made, in real time
Real time reporting on process—not waiting for other application to compile
Automatic or out of the box dashboard capability - incorporating processing BI
information
DATA - Access line of business data across the organization
Repeatable integration
Seamlessly read and write data to existing systems and databases
Out of the Box integration
Languages
.Net, C#, PHP, VB , CSS, HTML,
SQL, Ruby, Python, Cobol
Software
Database: MYSQL, Oracle,
Eclipse, PostgreSQL, MongoDB
Platforms: Windows
2000 ,Windows XP, Windows
Vista, Windows 7, Linux Mint, Ub-
untu
Digitalization : IBM Datacap
Agile Development : Outsystems,
K2
Our Team’s Certifications
IBM Datacap Taskmaster Capture
Product Fundamentals Technical
Mastery
Programming in HTML5 with Ja-
vascript and CSS#
Developing ASP.NET MVC 4 Web
Applications
Enterprise Excellence Systems
Initial assessment and develop-ment of project charter
Project Plan development, execu-tion and monitoring phases
Identification and development of baseline, and identification and development of the Governance Body
Identification of members of the Centers of Excellence
Identify member’s competency gaps and implement counter-measures, deploy improvement teams
Evaluate IT infrastructure and software platforms and imple-ment BPM and rapid application development suite
Determine best process candi-dates for improvement and auto-mate activities
Implement and monitor perfor-mance
A Typical BPM
Bridge between process and information driven systems, enables our clients to improve the efficiency and effectiveness of their business’ core processes by fostering ongoing collaboration between IT and business users.
Process Management is the cornerstone of a BPM Program, and an approach used by managers and workgroups to ensure that the out-puts of their work efforts are:
Predictable (stable) Achieve customer requirements (capable) Aligned and optimized to deliver correct results / value to cus-
tomer (effective) Are performed quickly, and at or less than expected cost
(efficient) Capable of quickly adapting to meet market and customer de-
mands (flexible)
Our approach towards designing, developing and implementing a BPMS solution will provide capabilities in:
Workflow Automation – which has been focused on auto-mating human-centric processes, and achieved throughout the implementation of an application rapid developing platform
Enterprise Application Integration – which is focused on the exchange of information between heterogeneous systems, and important to integrate communications between different activities within a process, or sub-processes within processes
Business Process Analysis – which is focused on gaining a detailed understanding of business processes in order to iden-tify non valued added activities, and opportunities to consolidate or eliminate highly repetitive tasks
Business Activity Monitoring –
which is focused on analyzing the effi-ciency and effectiveness of business processes and activities thorough the implementation of dashboards and other performance measurement tools
Business Process Management (BPM) - The right integration of methodology, technology and change management to assure a suc-cessful business transformation...
Enterprise Excellence
Systems is a proud partner
of K2, the provider of the
most efficient BPM Suite
and rapid application devel-
opment platform in the
market
Enterprise Excellence Systems
Phase 1
1. Initial communication to management and support in identifying pilot projects
2. Training in Project management meth-odology and software
3. Project plans and formal control in place for all identified projects
4. Make available a library of project tem-plates
5. Standardize project structure and report formats
Phase 2
1. Network-based structured plans and report formats for all identified projects
2. Rollout of PM software training to all project leaders and team members
3. Training and mentoring
4. Implementation of the initial PM infra-structure
Phase 3
1. Implementation of the enterprise-level PMO
2. Turnover day to day responsibility to PMO staff
Phase 4
1. Turnover all PM responsibilities to the PMO
2. Recommendations to management for policies and incentives required to per-manently establish project management as a core competency in the organization
Expected Deliverables of a
Project Management
Engagement
At Enterprise Excellence Systems, we know that establishing a pro-
ject management program in an organization can present significant
challenges. There is no such thing as a universal solution, therefore
any implementation needs to be tailored to the organization’s project
types, resources capabilities and organizational culture.
Experience has taught us to use a phased approach towards project
management’s tools implementation. The phased approach helps to
overcome resistance to change, and allows for the incorporation of
lessons learned in early implementation phases.
We identify these phases as:
1. Program Induction Phase - our consultants use pilot projects to
build process momentum, overcome natural resistance to change,
and gain first-hand knowledge of the organization.
2. Program Launch - This phase utilizes information gathered from
pilot projects to roll-out structured project planning and control
processes for all remaining projects.
3. Enterprise Deployment - During this phase, tools are implemented
that are focused on managing the organization’s entire portfolio
of programs and projects.
4. Maintenance Phase - This final phase marks the transition of the
whole program from the our project management project consult-
ants back to the organization.
Successful completion of this approach creates long-term continuity
by implementing the necessary policies and incentives to permanently
inculcate the project management’s vision into the culture of the or-
ganization.
“Recognition of the strategic importance of project manage-ment in the corporate world is rapidly accelerating. One rea-son may be a strong belief by business leaders that aligning project management with strategy can significantly enhance the achievement of organizational goals” Sabin Srivannaboon
Member
Enterprise Excellence Systems
Analyzing strategy versus market conditions and determine if cur-rent efforts are directing the or-ganization towards achieving the unique position needed for suc-cessfully differentiate from com-petitors.
Review organizational results ver-sus strategic goals and recom-mend any countermeasure need-ed to close any gap found.
Review organizational structure and determine if it covers all pro-cesses efficiently and with efficacy or if it needs to be de-layered down to reduce waste.
Review organizational competen-cies and develop a Learning Plan to cover gaps.
Design, develop and implement an Enterprise Excellence Model that will satisfy the client’s indi-vidual and unique needs.
Implement a performance evalua-tion system in order to assure op-erational alignment with strategic goals.
A Typical Strategy
Engagement Includes
STRATEGY PLANNING / IMPLEMENTATION - As pointed out by D. Porter and R. Kaplan in their book The Execution Premium, “companies generally fail at implementing a strategy or managing operations because they lack an overarching management system to integrate and align these two vital processes”.
Throughout the last decade, various surveys indicates that almost 60 to 80% of the companies fall short of the targets expressed in their strategic plans.
Our experience point out that the most common business challenge is the execution of the plan rather than the strategy itself. Our company adds value to other organizations that needs to evaluate, design and implement a system geared towards aligning the per-formance of their operating and support units with the corporate’s strategic goals. Our basic approach towards effective strategic planning and implementation is based upon the following diagram:
“You can have the best processes in the world, but if your governance processes don’t provide the direction and course correction required to achieve your goals, success is a matter of luck” unanimous
This approach assures a sustainable competitive advantage by:
Achieving a unique competitive position based on a difference the organization can preserve
Align activities to strategy Clear tradeoffs and choices vis a vis with competitors Sustainability comes from the implementation system, not the
individual parts Manage change through Centers of Excellence
Enterprise Excellence Systems
Perform high level critical process analysis to diagnose possible causes of resources waste and identify process improvement tools and methodologies to imple-ment.
Design Operational Excellence Model, obtain approval from management and design deploy-ment plan.
Identify competencies needed to assure model implementation success and compare against or-ganization’s resources. Develop and implement learning counter-measures. Prepare resources for model deployment.
Assist organization in model de-ployment. Serve as monitors to assure success.
Design, develop and implement Balance Score Card to assure im-plementation success and pro-gram sustainability.
Review organizational results and assure Process Excellence efforts are sustaining the organization’s strategic goals.
An Operational Excellence
Engagement Typically
Includes...
The pursue of business efficiency and efficacy has spawned an im-pressive amount of process improvement tools and techniques. Although these tools and techniques had provided spectacular re-sults, for most organizations, their real challenge is to sustain these results in the face of changing customer expectations, competitive threats, new technologies, government regulations and many other variables.
Organizations must continually evolve to meet these dynamics and avoid the pitfall of re-inventing the strategy instead of adjusting it. Process improvement professionals must device ways to support the organization in the most efficient and cost effective manner during time of change, specially when turning around a loosing business or when resources are very limited.
Developing a customer focus, both internally and externally, com-bined with fast and agile processes, and the organization’s perfor-mance aligned with strategic objectives is the goal of the excellence model illustrated bellow:
“Operational Excellence is not the engine for cost cutting. You should use it for cost efficiency, reve-nue generation and customer service. But it is very dangerously to focus myopically on cost cutting” Debashis Sarkar
Enterprise Excellence Systems
Design Processes / Review Product
Engineering According to Client’s
Specification and Recommend /
Implement Improvements.
Implement ISO 9000 or EFQM
Standards and Good Manufactur-
ing Practices.
Validate Processes According to
Government Regulatory Agencies
and Industries’ Best Practices In-
cluding Safety and Occupational
Health Standards.
Build New / Optimize Facilities Us-
ing Plant Layout Tool, Location
Studies and Process Standardiza-
tion According to Industrial Engi-
neering Tools and Methodologies.
Assure that al client’s specification
are followed accordingly and that
performance traceable data is
stored for reference use.
Make sure that the inherent risk of
changing a product or process is
countermeasure prior to full de-
ployment.
General Steps to Engineer
Products / Processes
Product / Process Engineering requires a great attention to detail,
excellent written communication skills, analysis skills and the ability to
objectively meet the requirements of the customer’s product design.
It involves documenting current process, evaluating time and level of
effort, as well as analysis of efficiency, bottlenecks, and overall process
costs.
Our focus is to implement a phase based program towards product /
service design and development, design for manufacturability, types
of processes, process flow structures and value stream mapping.
We improve process reliability and quality by designing, developing
and implementing mechanical fixtures for work-aids and work station
equipment. These fixtures will also minimize operation’s dexterity re-
quirements. Work station reliability and capability will be assured by
the design, development and implementation of automated inspec-
tion devices and in-line process audits.
We will establish process baseline, create value stream map, transac-
tional flow audit, and develop improvements using a customized com-
bination of process improvement tools and methodologies.
Our engineering team will design, develop and implement product
technical package, process flow, job design, labor standards, facilities'
layout, key performance indicators as well as job instructions and op-
erational procedures.
On the process level, our team will develop job specialization and ex-
pansion, psychological components, self-directed teams, learning
curves, motivation and incentive systems including ergonomics and
work methods using time studies, work sampling, predetermine time
studies and other work measurement techniques.
“Design is not just what it looks like and feels like. Design is how it works” Steve Jobs
Enterprise Excellence Systems
Audit / Develop and Implement a Sta-
tistical Quality Control Program Using
Quality Specifications and Costs, Six
Sigma Quality and Tools, Process Ca-
pability and Reliability, Statistical Pro-
cess Control Tools and techniques,
Customer’s Requirements, External
Benchmarking, ISO 9000 and Service
Quality Measurements Among other
Tools and Methodologies.
Audit, Develop and Implement a Quali-
ty Assurance Program Based on Gov-
ernment and Other Agencies’ Regula-
tions, ISO Standards, Industry / Service
Best Practices and Customer’s Require-
ment. Develop Internal Audit Capabili-
ties Including Training.
Audit Non-Conforming Operations,
Establish root-Cause of the Problem
and Develop Countermeasures to Cor-
rect and Improve as Needed.
Benchmark Product / Processes using
the FDA, CFR, SQA, ISO 9,000 Stand-
ards and other Best Practices including
Principles of Total Quality Manage-
ment, Total Productive Maintenance,
Six Sigma Quality and Tools, Process
Capability and Reliability, Statistical
Process Control, and Service Quality
Measurements.
General Steps to Establish
a Quality Management
Program
Quality Management ensures that an organization, product or service
is consistent. It has four main components: quality planning, quality
control, quality assurance and quality improvement.
Quality management is focused not only on product and service quali-
ty, but also the means to achieve it. Quality management therefore
uses quality assurance and control of processes as well as products to
achieve more consistent quality. Customers recognize that quality is
an important attribute in products and services. Suppliers recognize
that quality can be an important differentiator between their own
offerings and those of competitors (quality differentiation is also
called the quality gap).
At Enterprise Excellence Systems, we strongly believe that organiza-
tions should understand current, and predict future customer needs,
meet customer requirements and should exceed customers’ expecta-
tions. An organization attains customer focus when all people in the
organization know both the internal and external customers, and also
what customer requirements must be met to ensure their satisfaction.
The primary dimensions of product quality to control includes Perfor-
mance, Features , Reliability, Conformance, Durability, Serviceability,
Aesthetics and Perceived Quality.
Increasingly, however, service quality is attracting equal or more
attention; Responsiveness, Reliability, Accuracy, Knowledge of Employ-
ees, Courtesy, Consistency, Speed
Our consultants are experienced Industrial Engineers, Health Care Pro-
fessionals and Information Technology Specialist. Some are certified
ISO 9,000 Auditors and LSS Black Belts, with extensive experience de-
signing, developing and implementing Quality Management Programs
in the manufacturing and in the service fields, specially in the health
care field.
“The history of quality management, from mere 'inspection' to Total Quality Management, and its modern 'branded inter-pretations such as 'Six Sigma', has led to the development of essential processes, ideas, theories and tools that are central to organizational development, change management, and the performance improvements that are generally desired for in-dividuals, teams and organizations.” Melanie Allen
Enterprise Excellence Systems
Learning Management System Implemen-
tation — Managed and implemented a
Learning Management System for the
Puerto Rico Department of Health.
Multi-Risk Mitigation Plan Development—
Develop the Multi-Risk Mitigation Plan for
the municipality of Fajardo.
Storm Water Management Plan Develop-
ment—Developed and implemented the
Storm Water Management Plan for the
municipality of Fajardo.
Potable Water Termination Project – TXs
(PRASA – PR Aqueduct and Sewer Authori-
ty) - Managed field work required to deter-
mine whether a closed service account had
a leakage or if it was actually an illegal
connection to it.
Water Meter Geo-Referencing Project
(PRASA – PR Aqueduct and Sewer Authori-
ty) - Managed and coordinated a water
meter geo-referencing project for PRASA
using “state of the art” GPS and data col-
lection systems.
PR Elections and Primaries 2008 Map Data
Visualization Project (PRSEC) - Map appli-
cation development and data warehouse
integration for the 2008 Primaries and
General Elections results map reporting
services.
Guaynabo GIS Pilot Project (Project Man-
ager / GIS Analyst) (PRASA) - The project
included address normalization in order to
be joined with “Puerto Rico Address
Points®” which geocoded clients in the
Guaynabo Municipality.
Examples of our Projects
Enterprise Excellence Systems provides professional services in the Geographical
Information Systems (GIS) area through our partner Geographic Application Devel-
opers (GAD).
Our personnel have a combined experience of over 20 years in the GIS, application
development and integration business. We have identified the need to integrate GIS
with current systems and applications, thus enabling data analysis and visualization
in a whole new dimension.
GAD consultants come from a wide variety of professional fields. We have on board
engineers, programmers, geographers, planners, that have focused in the develop-
ment of GIS applications and Internet map publishing. We are proud to say that we
have the Puerto Rico's best GIS Analysts in the business.
You know your business better than anyone, so we will develop a customized solu-
tion that addresses your particular needs. We are genuinely committed to make a
difference in the way your company views and analyzes your data, hence improving
efficiency while minimizing operational and overhead costs.
Services
Geographic Application Developers is primarily focused in the application develop-
ment while adding a new dimension to your business, GIS. Geographic Information
Systems can improve your decision support systems by providing a powerful analysis
and data visualization tool. GAD has extensive experience working with database
design as well as all major GIS and map publishing applications. Since we firmly be-
lieve in providing complete solutions, we also have GPS specialized field teams that
will precisely collect all required data.
GAD is your one complete solution provider for all your GIS application needs. We
will add a "fourth dimension" to your business.
Solutions:
We can provide complete GIS solutions to the following industries:
Utilities
Logistics
Real estate
Insurance
Emergency response
Urban planning
Health
Insurance
Banking
Enterprise Excellence Systems
Allow Us to Facilitate Your Journey Towards Excellence!
Phone: (787) 226 - 3267
Email: [email protected]
Web: www.eespri.com
Why Partner With Us
Today, organizations live in a business climate that is accelerating, customers are impatient and a mar-
ket that is unforgiving. Gone are the days when organizations had the luxury of having a wide profit
margin that can absorb business inefficiencies, market driven changes, new product / service launches
as well as new regulatory and fiscal requirements.
These challenges drive changes at a speed that mechanized information systems and traditional silo-
oriented organizational structures are not capable to handle in an efficient manner. Under these condi-
tions, most organizations don’t have the time and the resources, nor the experience and knowledge to
foster the change needed to successfully overcome these challenges.
You need to choose wisely when it comes to seeking a partner that can facilitate the journey towards
helping you delineating your organization’s future, and actually taking you there in an efficient way.
We’ve been there, on your side of the business for more than 30 years. We’ve been through this jour-
ney several times; we have had some failures and learned from them, but we also had a fair amount of
successes that allowed us to prove our theories tools and methodologies.
We offer a unique blend of proven, hands-on experience in assisting various industries, from manufac-
turing to service, from producing consumer goods to healthcare and financial institutions; and combine
it with a passion to implement the latest innovation in technology and process improvement methodol-
ogies. It is this unique combination that give us a unique positioning in the consulting market, and allows
our customers and partners to achieve their goals more efficiently and assuming the less risk possible.
Enterprise Excellence Systems