EDUCAUSE 10/29/01 The University The University of of Hartford Hartford Initiating Transformation at Initiating Transformation at Your Institution Your Institution Copyright Paul R. Hagner and Joel L. Hartman, 2001. This work is the intellectual property of the author. Permission is granted for this Copyright Paul R. Hagner and Joel L. Hartman, 2001. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials material to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author. permission from the author.
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EDUCAUSE 10/29/01
The University The University ofof Hartford Hartford
Initiating Transformation Initiating Transformation at Your Institutionat Your Institution
Copyright Paul R. Hagner and Joel L. Hartman, 2001. This work is the intellectual property of the author. Permission is Copyright Paul R. Hagner and Joel L. Hartman, 2001. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears
on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.otherwise or to republish requires written permission from the author.
EDUCAUSE 10/29/01
Dr. Walter HarrisonPresident
The Challenge Before UsThe Challenge Before Us
EDUCAUSE 10/29/01
“Science and Technology, like all original creations of the human spirit, are unpredictable”
-- Freeman Dyson (1979)
The Challenge Before UsThe Challenge Before Us
EDUCAUSE 10/29/01
“Science and Technology multiply around us. To an increasing extent they dictate the languages in which we speak and think. Either we use these languages, or we remain mute”
12 Conditions for Transformation – 12 Conditions for Transformation – Carole BaroneCarole Barone
EDUCAUSE 10/29/01
“Policy and practice with respect to the role of technology must be conceived, and perceived to fit within the institution’s culture, values, and style of operation”
“The twelve conditions cannot occur in a leadership vacuum”
12 Conditions for Transformation – 12 Conditions for Transformation – Carole BaroneCarole Barone
EDUCAUSE 10/29/01
• Transformation is rarely a “grassroots” phenomenon
Information Technology at the Information Technology at the University of HartfordUniversity of Hartford
• Some Facts & Stats (The Infrastructure)
• Standardization
• Service Attitude & Execution
EDUCAUSE 10/29/01
A Few Critical Success FactorsA Few Critical Success Factors
• Leadership
• Business Processes
• IT Best Practices
• Service Attitude & Execution
EDUCAUSE 10/29/01
Our vision of ITS is to be the preferred computer services provider and information technology support choice of the University's students, faculty, and staff.
ITS OrganizationITS Organization
EDUCAUSE 10/29/01
Our mission is to help students, faculty, and staff achieve their information technology goals in a responsive, delighted, and cost effective manner.
ITS OrganizationITS Organization
EDUCAUSE 10/29/01
Technical Services & Networks
Administrative Systems
Telecommunications
Media Technology Services
Customer Services
Production Control
Database Administration & “Web for …”
Applications Systems & Programming
Security & Quality Control
Administrative Support
ITS OrganizationITS Organization
EDUCAUSE 10/29/01
• Fiber Optics for Capacity & Performance
• Standardization to Enable Leveraging of Our Assets
• New opportunities (e.g.wireless)
Overview of the Educational Technology Overview of the Educational Technology Landscape - Landscape - InfrastructureInfrastructure
EDUCAUSE 10/29/01
• Upgraded capacity in January 2001
• Upgraded management tools
• The “Napster” challenge
Overview of the Educational Technology Overview of the Educational Technology Landscape -Landscape -The InternetThe Internet
EDUCAUSE 10/29/01
• “The Engine” – Admissions, Registrar, Bursar, Payroll,
H.R., Financial Aid, Courses, Grades, Etc.
• SCT Banner System Upgrade
Overview of the Educational Technology Overview of the Educational Technology Landscape –Landscape –Administrative ComputingAdministrative Computing
EDUCAUSE 10/29/01
• Telephone Communications
• Voice Mail
• Telecommunications Convergence
Overview of the Educational Technology Overview of the Educational Technology Landscape -Landscape -TelephonyTelephony
EDUCAUSE 10/29/01
• Deferred maintenance
• Alternate funding sources
Overview of the Educational Technology Overview of the Educational Technology Landscape -Landscape -FundingFunding
EDUCAUSE 10/29/01
• Disaster Recovery Planning (DRP)
• Business Continuity Planning (BCP)
Overview of the Educational Technology Overview of the Educational Technology Landscape -Landscape -Disaster RecoveryDisaster Recovery