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Educating the Public: Creating a Watershed Ethic in Citizens
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Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

Jun 10, 2018

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Page 1: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

Educating the Public: Creating a Watershed Ethic in Citizens

Page 2: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

What is a Watershed?What is a Watershed?

An area of land that drains to a specific body of water such as a creek or river.

Page 3: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

What is a Watershed Ethic?What is a Watershed Ethic?

“What it takes to live responsibly in a watershed in order to protect orimprove the watershed and water quality.”

Page 4: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

WWatershed atershed EEthic = WEthic = WE

Takes 2!

WE are all in this together!

Page 5: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

Outreach/Education Program Outreach/Education Program Guiding PrinciplesGuiding Principles

1. KNOW your AUDIENCE

2. CREATE AWARENESS & CONNECT MESSAGES

3. EDUCATE

4. INVOLVE the public in taking ACTION

Page 6: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

“Using marketing principles and techniques to influence a target audience to voluntarily change a behavior for the benefit of society as a whole”.

GET SOCIAL! GET SOCIAL! Social MarketingSocial Marketing

Page 7: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

Lack of participation (unless...!)

Indifference or opposition to stormwater issues (lack of understanding)

Challenges to Creating a WEChallenges to Creating a WE

Page 8: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

Challenges to Creating a WEChallenges to Creating a WE

Stormwater concepts & terms can be scary

Connection between land use and water quality – not evident or visible

Some elements of a WE run contrary to our tastes and social status

Page 9: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

What is the City of Wilmington doing?

Page 10: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

KISS! (Keep it Simple Stupid, no engineers!)

Text - less is more

Use simple graphics / photos

Humor

Mailings – don’t open it

Make available – website, guerilla marketing

Outreach/Education MessagesOutreach/Education Messages

Page 11: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference
Page 12: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference
Page 13: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference
Page 14: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

Partnership w/local Keep America Beautiful

Get on the Bus!Get on the Bus!Get on the Bus!Get on the Bus!

Page 15: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

Simple clear msgs

Stormwater fleet vehicles

Stoplight reading – back or side

Stormwater 101: Vehicle MagnetsStormwater 101: Vehicle Magnets

Page 16: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference
Page 17: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference
Page 18: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference
Page 19: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference
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88thth Grade School PresentationsGrade School Presentations

Youth are very impressionable

Major influence on parental behavior

Watershed residents of the future

Page 21: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

Integrated into 8th grade science curriculum

Every 8th grade science class, every year (2000+ students, 70 classes)

Delivered by multi-agency partnership

Instructors MUST be trained/certified

Work with the county science coordinator

88thth Grade School Presentations Grade School Presentations ~ Enviroscape Program~ Enviroscape Program

Page 22: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

Placement is important

Aim for high pedestrian & vehicle traffic areas

Watershed Signs

Educational SignageEducational Signage

Page 23: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference
Page 24: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

Canines for Clean WaterCanines for Clean Water

Page 25: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference
Page 26: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference
Page 27: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

Park - problem with pet waste

Simultaneously flag the waste & educate the public (aka poopetrators)

Led to a significant decrease

Halyburton Park Halyburton Park Poopetrator CampaignPoopetrator Campaign

Page 28: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference
Page 29: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference
Page 30: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference
Page 31: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

Storm Drain MarkingStorm Drain Marking

Action/Community involvement

Contract agency volunteer base

Educate volunteers first before setting loose

Educate the neighborhood (doorhangers)

Page 32: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference
Page 33: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

Environmental messages via mass media

Perceived legitimacy for mass media

Make allies with the media & educate them

Purchase time on mass media outlets

Use web/social media outlets via mass media

Mass/Social Media CampaignsMass/Social Media Campaigns

Page 34: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference
Page 35: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

YouTube - Stormwater Basics

Page 36: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

YouTube - Hard to Train a Human

Page 38: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

H.O.W. ProgramH.O.W. Program NEW!

Voluntary Watershed Restoration Plan

Page 39: Educating the Public - Apwa-Nc Chapternorthcarolina.apwa.net/.../Stormwater.../19-Butler-Watershed-Ethic.pdfGET SOCIAL! Social Marketing Lack of participation (unless...!) Indifference

Jennifer ButlerStormwater Education Program Manager

City of Wilmington, [email protected]

wilmingtonnc.gov/stormwater