Edmbr fkeynote2008

• 1. The Agility Imperative Rethinking BI for Processes Neil Raden Partner Smart (enough) Systems LLC October, 2008 2008, Smart (enough) Systems LLC.

2. A special thanks to John Patton, CEO, Sight Software, who introduced me to the idea of Process Intelligence and with whom I collaborated for this presentation. [email protected] 2008, Smart (enough) Systems LLC.2 3. Business Users Drive Analytics Promise of BPM: Business users can drive the creation, operation and improvement of strategic processes because of enabling technology of BPM, BPMN, BPEL & SOA) They can also create, use, change and improve process analytics DRM approach: SAP reference models: >4000 entity types, 1000 business processes using EPCs; Oracle similar Only usable by DRM experts. Even configurable reference modeling languages suffer from the same knowledge transfer limitations stakeholders dont learn. 2008, Smart (enough) Systems LLC.3 4. DRM of the Sell Process ` 2008, Smart (enough) Systems LLC.4 5. Business Users Drive Analytics Todays BI for Processes truth: with EPCs and DRMs, folks can muddle through with pre-defined KPIs and pre-configured BI data models. Tomorrows BI for Processes truth: Todays BI is ill-suited for a world of agile, interconnected (strategic) processes. of dimension hierarchies and disallowance of nulls M:N between facts and dimensions are very common Interchangeability of measure and dimension roles Interchangeability of fact/dimension roles Heterogeneity of facts 2008, Smart (enough) Systems LLC.5 6. The State of BI 2008, Smart (enough) Systems LLC.6 7. What Are the Analytical Needs? The Analytic Environment is Different Complex flow data among many agile internal and external complex processes. There will be precise, complete end-to-end data on every process instance available in process log files. Stakeholders require many different views of the processes. This includes not only flow patterns of process instances, but the resources involved and the process instance data associated with them as well. 2008, Smart (enough) Systems LLC.7 8. What Are the Analytical Needs? If the needs were only tactical, simple dashboard (BAM) instrumentation would suffice. But these are strategic processes. There is a constant need for a variety of stakeholders to know with certainty: What happened? What will happen? What could happen? Processes are complex causal systems with continuously measured flow. (One reason why simplified BI models are poor candidates for root cause analysis and other prescriptive/predictive analyses) 2008, Smart (enough) Systems LLC.8 9. What Are the Analytical Needs? The Analytical Methods for Complex Causal Systems The key strategic questions all involve analyzing process uncertainty. These methods require that process data: Be presented as distributions Preserve flow (path) information Allow robust time perspectives 2008, Smart (enough) Systems LLC.9 10. Process Intelligence HotelsConvention VenueEDMHow can we get people into the meeting room earlier (so we can start on time)? 2008, Smart (enough) Systems LLC.10 11. MeanArrival TimeEDM8:00 7:52Venetian8:04Flamingo7:50Caesars8:02 2008, Smart (enough) Systems LLC.LuxorBellagio 11 12. Process Intelligence Data Persistence Structure: Process Log Files EDM LOG FILES 2008, Smart (enough) Systems LLC.LOG FILESLOG FILES12LOG FILESLOG FILES 13. Process Intelligence Analytical Primitive: Distributions 4 3 Frequency 2 Count1 2008, Smart (enough) Systems LLC.138:1 5Arriva l Time8:0 57:5 57:4 57:3 00Flam Luxo ingo r Bella g Vene io Caes tian ar s 14. Process Intelligence Analytical Primitive: Process Trace EDM LOG FILES 2008, Smart (enough) Systems LLC.LOG FILESLOG FILES14LOG FILESLOG FILES 15. Process Intelligence Analytical Primitive: Process Trace EDMConvention VenueHotels 2008, Smart (enough) Systems LLC.15 16. MeanArrival TimeEDM8:00 7:52Venetian8:04Flamingo7:50Caesars8:02 2008, Smart (enough) Systems LLC.LuxorBellagio 16 17. What Approach Will Work? Answer: Process Intelligence Subtext: Process Intelligence is a distinct product with a distinct market. Tech Truth:Process event log files are different. Traffic in distribution not aggregated data Todays state-of-the-art solutions for business process intelligence depend on a traditional query-based approach against a relatively static data model and a tough-to-configure data warehouse 2008, Smart (enough) Systems LLC.17 18. Mapping Mapping Mapping Mapping && & & correlatio correlatio correlatio correlatio nnof nnof of of events events events events and data and data and data and dataProcess Process Log Files Log FilesProcess View Process View Process ViewPDW PrePDW Preprocessin processin ggPDW SchemaThe problems with this tortured OLAP cube-based approach to process analytics are: Distributions cannot be used as analytical primitives The process flow model is destroyed in creating the data model Time is poorly represented It is not agile Process flow predictions are crude and inaccurate 2008, Smart (enough) Systems LLC.18BPI 19. What Approach Will Work? Process Intelligence, a distinct technology, provides business and other users the tools necessary to use the proper methods of strategic process analysis: Automatic instrumentation of BPMN-modeled processes Analytical primitives that are distributions Agile process views Robust time perspectives Imbedded analytical methods (of complex causal systems) Accurate flow predictions with full uncertainty Simplicity 2008, Smart (enough) Systems LLC.19 20. What Approach Will Work? Process Intelligence Is A Better Solution Process Intelligence is the right solution for enterprises need for agile strategic analysis of process flow through heterogeneous process islands. Mapping Mapping & & correlatio correlatio nnof of events events and data and data 2008, Smart (enough) Systems LLC.Process Log Files20Process Intelligence 21. What Are the Analytical Needs? Summary BI was not built for agile, strategic complex causal systems Strategic processes require analytic agility not available in current BI Analyzing complex causal systems in an agile environment is beyond the capability of current BI 2008, Smart (enough) Systems LLC.21 22. Contact Information Neil Raden Smart (enough) Systems LLC 1415 Kenwood Road Santa Barbara, CA [email protected] White papers: www.hiredbrains.com/Whitepapers.pdf LinkedIn: http://www.linkedin.com/in/neilraden Blog: http://www.intelligententerprise.com/blog/nraden.html (Office) +1 805 962 7391 GMT - 08:00 PDT (Mobile) +1 805 284 2322www.smartenoughsystems.com 2008, Smart (enough) Systems LLC.22