Edgeline Infrastructure Manager User Guide - Hitachi

Edgeline Infrastructure Manager UserGuide

Part Number: P12922-001Published: February 2019Edition: 1

© Copyright 2019, 2019 Hewlett Packard Enterprise Development LP

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Contents

About Edgeline Infrastructure Manager (EIM)......................................5EIM Features.................................................................................................................................5RESTful APIs................................................................................................................................ 5

Prerequisites........................................................................................... 6VM and host requirements............................................................................................................6Browser requirements...................................................................................................................6Managed Devices......................................................................................................................... 6Screen resolution.......................................................................................................................... 7

Initial setup steps: Process overview................................................... 8Downloading the OVA file............................................................................................................. 8Deploying the VM..........................................................................................................................8Logging in to EIM for the first time................................................................................................ 9Default Credentials ...................................................................................................................... 9Idle timeout....................................................................................................................................9API Authentication........................................................................................................................ 9

Using the Edgeline Infrastructure Manager User Interface...............10Navigating the EIM Interface.......................................................................................................10Icon Legend................................................................................................................................ 10

Dashboard page.................................................................................... 12Viewing the dashboard................................................................................................................12

Using the Discovery and Registration features................................. 13Discovering and registering multiple systems.............................................................................13

Network Subnet Mask or CIDR........................................................................................ 13Discovering and registering single systems................................................................................14Unregistering a server.................................................................................................................15

Viewing and managing firmware......................................................... 16Uploading firmware..................................................................................................................... 16Updating firmware.......................................................................................................................16Deleting firmware........................................................................................................................ 17

Managing EIM user account and directory access............................18Adding a user..............................................................................................................................18Editing a user.............................................................................................................................. 18Deleting a user............................................................................................................................18Configuring EIM to use LDAP directory authentication...............................................................19

3

Configuring the Network...................................................................... 20

Importing an SSL certificate................................................................ 21

Appliance Configuration page............................................................. 22Backing up the appliance configuration...................................................................................... 22Restoring the appliance configuration.........................................................................................22

Viewing alerts, event logs, and system information..........................23Viewing alerts and events logs....................................................................................................23Viewing system information........................................................................................................ 23

Licensing page...................................................................................... 24Uploading a license.....................................................................................................................24Deleting a license........................................................................................................................24

Troubleshooting.................................................................................... 25No license installed..................................................................................................................... 25Insufficient license entitlements.................................................................................................. 25Resetting Edgeline Infrastructure Manager................................................................................ 25Factory Reset EIM...................................................................................................................... 25Unable to login to EIM due to wrong password.......................................................................... 25

Websites................................................................................................ 26

Support and other resources...............................................................27Accessing Hewlett Packard Enterprise Support......................................................................... 27Accessing updates......................................................................................................................27Customer self repair....................................................................................................................28Remote support.......................................................................................................................... 28Warranty information...................................................................................................................28Regulatory information................................................................................................................29Documentation feedback............................................................................................................ 29

4

About Edgeline Infrastructure Manager (EIM)The Edgeline Infrastructure Manager (EIM) supports discovery, monitoring, and management of EdgelineConverged Edge Systems.

NOTE: The terms Servers and Systems are used interchangeably throughout documentation.

EIM Features• Device Discovery: Add single systems or multiple systems within a network.

• Appliance security: Secure the appliance with an SSL certificate obtained from a CertificateAuthority.

• Monitoring & Reporting: View system information and monitor thermal and power information for themonitored systems.

• Alerts & Events: Ability to aggregate access to the iML/iSM Event and Health Logs of each managedsystem.

• Integrated Management Log: View server events and configure notifications through SNMP alerts,remote syslogs, and email alerts.

• Dashboard: View system health and power status, access the iLO or ISM interface, and view systemconfiguration information.

• Power consumption: Monitor the server power consumption.

• Firmware management: Upload and update firmware.

• Backup & restore: Back up the EIM configuration and then restore it. When you restore aconfiguration, the following information is restored: Registered servers, certificates, and user accounts.

RESTful APIsThe EIM VM supports a Redfish-compliant REST API, which is accessible at https://x.x.x.x/redfish/v1, replacing x.x.x.x with the IP address assigned to your VM.

About Edgeline Infrastructure Manager (EIM) 5

Prerequisites

VM and host requirementsEdgeline Infrastructure Manager is a virtual appliance running on the following supported hypervisorhosts:

Hypervisor Version

VMware vSphere ESXi • 6.0

• 6.0 update 1

• 6.0 update 2

• 6.0 update 3

• 6.5

• 6.5 update 1

• 6.5 update 2

• 6.7

The appliance VM requires the following:

• 4 GB of Ram

• 1.7 GB of thin-provisioned disk space. Can grow to a maximum of 96GB depending on utilization.

• Only a single CPU and single core.

Browser requirementsThe EIM web interface requires a browser that meets the following requirements:

• Javascript: EIM provides a Grommet-based user interface application which relies on Javascript.

• Cookies: Cookies must be enabled for certain features to function correctly.

• Pop-up windows: Pop-up windows must be enabled for certain features to function correctly. Verifythat pop-up blockers are disabled.

Managed DevicesChassis:

• Edgeline EL1000

• Edgeline EL4000

Cartridges:

6 Prerequisites

• M510

• M710x

Converged Edge System:

EL300

Screen resolutionEIM uses a responsive design that scales based on resolution.

Recommended resolution: 1280 x 1024 and above

Prerequisites 7

Initial setup steps: Process overviewThe EIM default settings enable you to use most features without additional configuration. This chapterdiscusses the initial setup steps.

1. Download the OVA file

2. Deploy the VM

3. Configure the appliance

4. Log in to EIM

5. Add managed devices

6. Optional: REST API Authentication and token creation

7. Optional: Upload an EIM license

Downloading the OVA fileDownload time varies depending on your network connection. Hewlett Packard Enterprise recommendsusing a download manager that supports resuming downloads, such as the one provided by the HPESoftware Depot.

Procedure

1. Open a web browser.

2. Go to My License portal or HPE SC and select the EIM file.

3. Download the OVA file to a local directory. The local directory must be located on the system runningthe vSphere client or must be accessible through a web address.

NOTE: The OVA file is digitally signed. You have the option to validate the authenticity and integrity ofthe download by following the instructions at http://www.hpe.com/downloads/codeverify.

Deploying the VMIf using VMware Player or VMware Workstation, you may setup the image by simply double-clicking thedownloaded OVA file to import it into your local virtualization setup. If using VMware ESXi (with or withoutVMWare VSphere) choose the import OVF or import OVA option, select the downloaded OVA file andchoose Import. Refer to the documentation of your VMware for details on configuring any neededstorage to support the VM requirements.

Procedure

1. Open the OVA file in a VMWare player or workstation.

The VM is configured with a single bridge network interface controller (NIC) by default.

To use the EIM firmware update tool, your EIM instance must have a bridged network connection, andnot a NAT connection.

2. The console will now boot into a local web browser instance which will connect to the application UI.You can use this interface, and login with the appliance credentials.

8 Initial setup steps: Process overview

After booting the VM, the IP and/or IPv6 addresses assigned to it will be displayed on the userinterface. You can access the application from the web browser on your computer using the IPaddress displayed in the local console.

Logging in to EIM for the first timeOnce the VM is fully booted, the console will display a login prompt, enter the default credentials.

The underlying Linux operating system ships with a randomized root user password. When you changethe Administrator password, the root user password will also be set to the same password. Once youhave set the password, you may choose to login to the system console by pressing Windows-F2 (andWindows-F1 to return to the graphical console.) You also have the option to login using SSH. Consoleaccess is not required to use the EIM application-all of its functionality is provided by the web browser-based application.

Change account password on first login

VM is booted and console is open at login prompt.

Navigate to the Appliance Management > User Configuration and click on the edit icon for theAdministrator user to change the account password.

Subsequent Logins by Web Browser

After you have booted your VM, the IP address assigned to it will be displayed on the console Loginpage, and the Network Configuration tool. Copy the IP address and paste into a web browser. Anyapplication functions requiring the upload or download of files will only be available using a remote webbrowser. Such functions include uploading firmware, configuration files, or SSL certificates.

Default CredentialsThe default credentials for EIM are:

• Username: Administrator• Password: edgeline

Idle timeoutIf you have been idle for 30 minutes, you will be logged out of EIM.

API AuthenticationThe use of the Redfish REST API is optional, and may be used to drive programatic access to theappliance. To access API URIs beyond /redfish/v1, obtain a token.

Procedure

1. To obtain a token, post the following json body to the URI https://10.10.10.20/redfish/v1/SessionService/Sessions :

{ "UserName": "Administrator", "Password": "edgeline" }

2. The X-Auth-Token field in the Headers section displays the token value. Add this token value to the X-Auth-Token on subsequent API requests.

Initial setup steps: Process overview 9

Using the Edgeline Infrastructure ManagerUser Interface

Navigating the EIM Interface

1 Navigation menu: Click the icon or the HPE logo to close the menu. Click the date to reopenthe menu.

Click a menu item to view the corresponding EIM page. For menu items that have more than onepage, click the caret icon to expand the menu.

2 Total registered servers.

3 Healthy servers.

4 Servers that have warnings.

5 Servers in critical condition.

6 User menu: Indicates the login name and allows you to log out.

7 Help link: Click the icon to access online help.

8 Information on chassis.

9 Information on servers.

Icon LegendThe following icons appear on pages throughout Edgeline Infrastructure Manager:

10 Using the Edgeline Infrastructure Manager User Interface

Table 1: Icon legend

Screen element Function

Click to view summary information

Click to open the menu for discovery & registration.

Click to open the menu for firmware update.

Click to open the menu for appliance management.

Click to open the menu for appliance monitoring & reporting.

Click to open the menu for appliance alerts.

Click to open the menu for licensing.

Click to close menu or window.

Designates user role for the current session. Click to log out or view userinformation.

Click to access online help.

Click to view power management. Indicates power status in some UI pages.

Using the Edgeline Infrastructure Manager User Interface 11

Dashboard pageThe dashboard provides a list of registered systems and a graphical representation of their health states.The Servers ring shows the total number of registered servers. The following colors indicate statusconditions:

Color Status

Green Healthy.

Yellow Warning. An error or alert condition has occurred.

Red Critical. An alert or condition requires your immediate attention.

Gray Disabled or unknown.

Chassis

Displays identification, firmware, serial number, model, and CPLD information about each chassis.

Servers

The values displayed in this section depend on the server configuration. Some servers will not show all ofthe possible values.

NOTE: A server that is in hibernate mode will show as greyed out and no actions can be taken. Severs inhibernated mode will not be listed on any other pages.

Viewing the dashboardProcedure

1. To view the dashboard, log in to the web interface.

2. Click Dashboard in the navigation tree.

The dashboard page loads.

3. Optional: Click a graph to filter the list of systems.

You can view all systems, or systems with good, warning, or critical health status.

4. Optional: Click Chassis or Servers to change the displayed information.

You can also click a chassis in the list to change to the Servers view.

5. Optional: When viewing servers, click the server IP address to start iLO or ISM.

6. Optional: For systems in Warning or Critical status, navigate to the Alerts & Event Logs page, andlook for information about the problem or go directly to iLO or ISM.

12 Dashboard page

Using the Discovery and Registration featuresDiscovering and registering a server allows you to view server status, alerts, and configuration details.You can discover and register a single server or multiple servers on a network.

Discovering and registering multiple systemsUse the Discovery tab when you want to scan an entire network to discover and register multiple targetsystems with Edgeline Infrastructure Manager.

Prerequisites

• Target ISM or iLO credentials

• Network IP address

Procedure

1. On the Discovery & Registration page, select Discovery.

2. Enter the below information:

• Network IP

• Subnet Mask or CIDR

• Username

• Password

NOTE: Invalid combinations of Network IP and CIDR or Subnet mask will be rejected.

3. Click Register.

Verify the server is listed on the Dashboard page under servers or chassis.

Network Subnet Mask or CIDRThe Network IP value is the address used to describe the entire network-not just a single host IP address.For instance, if your network uses a network identified as 192.168.1.0/24, the network IP value is192.168.1.0.

The Subnet Mask or CIDR value identifies the number of hosts on the network to scan. For instance, inthe example above, the /24 represents a CIDR value which corresponds to the subnet mask of255.255.255.0, which equals 254 IP addresses. Using these network IP and CIDR values in theDiscovery tool, will result in the EIM instance scanning the addresses between 192.168.1.1 and192.168.1.254. EIM will exclude the Network IP (192.168.1.0) and broadcast address (192.168.1.255)from the scan automatically. The following table demonstrates the relationship between CIDR, subnetmask, and the number of addresses which will be scanned.

CIDR Length Mask # Networks # Hosts

/1 128.0.0.0 128 A 2,147,483,392

/2 192.0.0.0 64 A 1,073,741,696

Table Continued

Using the Discovery and Registration features 13

/3 224.0.0.0 32 A 536,870,848

/4 240.0.0.0 16 A 268,435,424

/5 248.0.0.0 8 A 134,217,712

/6 252.0.0.0 4 A 67,108,856

/7 254.0.0.0 2 A 33,554,428

/8 255.0.0.0 1 A 16,777,214

/9 255.128.0.0 128 B 8,388,352

/10 255.192.0.0 64 B 4,194,176

/11 255.224.0.0 32 B 2,097,088

/12 255.240.0.0 16 B 1,048,544

/13 255.248.0.0 8 B 524,272

/14 255.252.0.0 4 B 262,136

/15 255.254.0.0 2 B 131,068

/16 255.255.0.0 1 B 65,024

/17 255.255.128.0 128 C 32,512

/18 255.255.192.0 64 C 16,256

/19 255.255.224.0 32 C 8,128

/20 255.255.240.0 16 C 4,064

/21 255.255.248.0 8 C 2,032

/22 255.255.252.0 4 C 1,016

/23 255.255.254.0 2 C 508

/24 255.255.255.0 1 C 254

/25 255.255.255.128 2 subnets 124

/26 255.255.255.192 4 subnets 62

/27 255.255.255.224 8 subnets 30

/28 255.255.255.240 16 subnets 14

/29 255.255.255.248 32 subnets 6

/30 255.255.255.252 64 subnets 2

/31 255.255.255.254 None None

/32 255.255.255.255 1/256 C 1

Invalid combinations of Network IP and CIDR or Subnet mask will be rejected.

Discovering and registering single systemsThe registration tool is used to identify and add a single target system to EIM.

14 Using the Discovery and Registration features

Prerequisites

• Target ISM or iLO credentials

• A single-server IPv4 or IPv6 IP address

Procedure

1. On the Discovery & Registration page, select Registration.

2. Enter the IP address of the server.

3. Enter your username and password.

4. Click Register.

A message will appear stating that either the registration was successful or that it failed.

Unregistering a serverRegistered or discovered systems can be removed from the EIM instance using the Target Delete page.

Procedure

1. On the Discovery & Registration page, select Target Delete.

2. Select each server you want to remove from EIM.

3. Click Unregister.

EIM prompts you to confirm that you want to unregister the selected servers.

4. Click Yes, Unregister.

The selected servers are unregistered.

5. Confirm that the selected servers are no longer listed in the target delete.

Using the Discovery and Registration features 15

Viewing and managing firmwareFirmware bundles

A firmware bundle is a zip archive that contains a valid firmware file and an optional configuration file. If afirmware bundle contains a configuration file it will automatically get added to a list of configurationrepository.

Official firmware bundles can be downloaded from HPE SC; it will always contain a collection of a validfirmware file and a configuration file.

You can a create custom valid firmware bundle and upload it.

If you upload individual firmware, you must upload an unbound configuration.

Bound configuration

If a configuration is bound to a firmware bundle, during firmware update, EIM will search inside firmwarebundle directory for a respective firmware filename mentioned in the configuration.

Unbound configuration

If a configuration is unbound to any firmware bundle, during firmware update, EIM will consider only theuploaded individual firmware file for search.

Firmware updates

Firmware updates enhance servers and EIM functionality with new features, improvements, and securityupdates.

You can initiate a firmware update by selecting a configuration and number of targets. If target systemdoes not have firmware inventory, EIM will automatically power on the system and wait for POST tocomplete and power off the system.

Uploading firmwareYou can browse either to an individual firmware file or a bundle of firmware files (bundles include aconfiguration file) to upload.

Procedure

1. From the Firmware Update page, select Firmware Upload.

2. Select Browse to choose the firmware file to upload.

3. Click Upload.

Updating firmware

Prerequisites

An EIM license is installed.

16 Viewing and managing firmware

Procedure

1. From the Update Firmware page, select Firmware Update tab.

a. Select one or more servers.

2. Select a firmware bundle.

3. Click Update.

4. Optional: Click the Status tab to view the progress.

Deleting firmwareUse this page to delete firmware and firmware bundles from EIM.

Procedure

1. From the Firmware Update, select the Firmware Upload tab.

2. In Firmware/Bundles, select the items you want to delete.

3. Click Delete.

4. A delete confirmation message will appear, click Yes, Delete.

Viewing and managing firmware 17

Managing EIM user account and directoryaccess

From the User Management page, you can do the following:

• Manage users of this instance of EIM.

• Manage the directory group and LDAP configuration.

Adding a userAll users created in the EIM VM are Administrator level users.

Procedure

1. From the Appliance Management menu, select User Management.

2. Click the User Administration tab.

3. Select Add User.

4. Fill in requested information.

All fields are required.

5. Click Add User.

Editing a userUse this task to edit a users information and password.

Procedure

1. From the Appliance Management menu, select User Management.

2. Select the User Administration tab.

3. Click the edit icon.

4. Enter your changes and/or reset the users password.

5. Click Save.

Verify your changes on the User Administration tab.

Deleting a userYou cannot delete the currently logged-in user or the primary Administrator account.

Procedure

1. From the Appliance Management menu, select User Management.

2. Select the User Administration tab.

3. Select the check box next to the user account that you want to delete.

4. Click Delete User.

18 Managing EIM user account and directory access

EIM prompts you to confirm you want to delete the selected user account.

5. Click Delete.

Configuring EIM to use LDAP directory authenticationPrerequisites

An LDAP compliment directory server is configured and running.

Procedure

1. From the Appliance Management menu, select User Management.

2. Select the Directory Groups tab.

3. Set Enable LDAP to enabled.

4. Enter the requested information:

• Bind password

• Server URI

• Bind DN

• Search user

• Deny group

• Require group

5. Click Test LDAP Configuration.

6. After the test has been verified, click Test & Apply.

You can start logging in using credentials provided by their LDAP server.

Managing EIM user account and directory access 19

Configuring the NetworkUse the following procedure to configure network settings of this Edgeline Infrastructure Manager (EIM)virtual machine (VM). A reboot is required for these changes to take effect.

Procedure

1. From the Appliance Management menu, select Network Configuration.

2. Select Network Configuration tab.

3. Enter the requested information.

When configuring an IPv4 or IPv6 address, you can choose Manual (Static) or DHCP assignmentusing one of the corresponding check boxes.

4. Click Apply.

5. Click Yes, Apply.

6. After making a change, click to confirm the settings and reboot the VM.

a. When you are ready to reboot, click Reset EIM.

After resetting, you will be logged out. Wait for 60 seconds, then connect to the newly configured IPaddress to access the EIM user interface.

NOTE: The login page will only show the IP address information on the local console, and not whenconnecting remotely using your web browser.

20 Configuring the Network

Importing an SSL certificateBy default, your EIM virtual machine creates a self-signed SSL certificate that encrypts communicationbetween your web browser and the EIM VM. If you want to use your own certificates for this purpose, youcan use the Certificate Management option to upload them to the VM.

Procedure

1. From the Appliance Management menu, select Certificate Management.

2. Click Choose File to select an SSL certificate file and an SSL certificate key file.

3. Click Import Certificate.

4. Click Apply & Reboot to upload the files.

You will be logged out and have to reconnect to the VM UI after about 60 seconds.

NOTE: When you reconnect, unless you have configured a proper certificate authority in the browser,you might have to instruct your browser to accept the new certificate served by the VM, .

Importing an SSL certificate 21

Appliance Configuration pageUse the Appliance Configuration page to backup and restore EIM.

Backing up the appliance configurationThe backup option saves configuration of the virtual machine, such as registered servers and users. Theconfiguration is saved as a JSON file.

Procedure

1. From the Appliance Management menu, select Appliance Configuration.

2. Select the Backup tab.

3. Click Download.

Save the created JSON file.

Restoring the appliance configurationRestore your virtual machine configuration from a backup file.

When you restore the configuration, you will need to reboot the VM manually. On restart, the replacementconfiguration will cause any existing configuration and database to be removed, and replaced with theuploaded configuration file.

Procedure

1. From the Appliance Management menu, select Appliance Configuration.

2. Browse for the restore file you would like.

a. Click Upload.

3. Click Restore.

4. Click Apply & Reboot.

The appliance will reboot and the current configuration is completely replaced by the uploaded one.

22 Appliance Configuration page

Viewing alerts, event logs, and systeminformationViewing alerts and events logs

In EIM you can view the iLO event log, iSM event log, or the EL300 Server Health Log.

The iLO event log provides a record of significant events recorded by the iLO firmware.

The iSM log provides a record of historical events that have occurred on the server. Events are generatedby the system ROM and by services such as the iLO drivers.

Viewing system informationThe Monitoring and Report page provides details of managed systems, including graphs and status forthermal sensors, power supplies and fans of managed systems.

You can select a chassis by clicking the icon.

NOTE: An EL300 is identified as a chassis for the purpose of the Monitoring and Report page.

Viewing alerts, event logs, and system information 23

Licensing pageThe installation of firmware files and bundles is a premium feature in the Edgeline Infrastructure Managerappliance VM. Without an appropriate license file, you will be able to upload firmware files, bundles andconfiguration files to the VM, but will not be able to apply the firmware updates to target servers.

Obtain a License File

To obtain a new license file once purchased, visit the HPE Autopass Licensing Portal. First, look up yourVM's Licensing System UUID value by clicking on the Licensing tool. Visit the HPE Autopass LicensingPortal, and follow the steps to obtain a license which will be tied to the UUID you provide.

Deleting a License File

You can delete one or more licenses loaded onto the system; their corresponding entitlement counts willalso be removed. If you remove all license files, you will no longer be able to update firmware bundles onyour target systems.

For more information on licensing see:

• http://www.hpe.com/support/iLOLicenseGuide-en

• http://www.hpe.com/support/EL-IoT-Converged-Edge-System-Licensing-en

Uploading a licenseUploading a license to the UI.

Prerequisites

EIM license file

Procedure

1. Click Browse and select the license to upload.

2. Click Upload.

A confirmation message occurs if the license uploaded to EIM.

EIM licensing is based on the number of servers you are to manage with a single instance. You candiscover or register servers beyond the number of servers you are licensed for, but if you try to updatefirmware to more servers than you have licenses, a warning will occur.

Deleting a licenseYou can delete one or more licenses loaded onto the system; their corresponding entitlement counts willalso be removed. If you remove all license files, you will no longer be able to update firmware bundles onyour target systems.

Procedure

1. Check the box of the license or licenses you want to delete.

2. Click Delete.

24 Licensing page

TroubleshootingNo license installed

If you open the Firmware update tool prior to installing a valid license, the UI will display a warningmessage and you will be unable to execute any updates to your managed systems.

Insufficient license entitlementsEIM licensing is based on the number of servers you are to manage with a single instance. You candiscover or register servers beyond the number of servers you are licensed for, but you will be given awarning if you try to update firmware, but have a number of systems registered which exceed your licensecapacity.

Resetting Edgeline Infrastructure ManagerReboots the virtual machine.

Procedure

1. From the Appliance Management menu, select Network Configuration.

2. Select Network Configuration from the top banner.

3. Click Reset EIM.

4. Click Yes, Reset.

Factory Reset EIMUse factory reset to return the VM to its original state.

In order to factory reset EIM, you have to be on the VM local console. Click EIM Factory Reset on the login page.

Unable to login to EIM due to wrong passwordSymptom

User forgot or entered wrong EIM VM password.

Action

1. Go to the VM in the local console.

2. Click Forgot password?.

3. Change your password and click OK.

4. Log in with your new password to verify.

Troubleshooting 25

WebsitesGeneral websitesHewlett Packard Enterprise Information Library

www.hpe.com/info/EILHewlett Packard Enterprise Edgeline Documentation

www.hpe.com/info/edgeline-docs

26 Websites

Support and other resourcesAccessing Hewlett Packard Enterprise Support

• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:

http://www.hpe.com/assistance

• To access documentation and support services, go to the Hewlett Packard Enterprise Support Centerwebsite:

http://www.hpe.com/support/hpesc

Information to collect

• Technical support registration number (if applicable)

• Product name, model or version, and serial number

• Operating system name and version

• Firmware version

• Error messages

• Product-specific reports and logs

• Add-on products or components

• Third-party products or components

Accessing updates• Some software products provide a mechanism for accessing software updates through the product

interface. Review your product documentation to identify the recommended software update method.

• To download product updates:

Hewlett Packard Enterprise Support Centerwww.hpe.com/support/hpesc

Hewlett Packard Enterprise Support Center: Software downloadswww.hpe.com/support/downloads

Software Depotwww.hpe.com/support/softwaredepot

• To subscribe to eNewsletters and alerts:

www.hpe.com/support/e-updates

• To view and update your entitlements, and to link your contracts and warranties with your profile, go tothe Hewlett Packard Enterprise Support Center More Information on Access to Support Materialspage:

www.hpe.com/support/AccessToSupportMaterials

Support and other resources 27

IMPORTANT: Access to some updates might require product entitlement when accessed throughthe Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up withrelevant entitlements.

Customer self repairHewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If aCSR part needs to be replaced, it will be shipped directly to you so that you can install it at yourconvenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized serviceprovider will determine whether a repair can be accomplished by CSR.

For more information about CSR, contact your local service provider or go to the CSR website:

http://www.hpe.com/support/selfrepair

Remote supportRemote support is available with supported devices as part of your warranty or contractual supportagreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware eventnotifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on yourproduct's service level. Hewlett Packard Enterprise strongly recommends that you register your device forremote support.

If your product includes additional remote support details, use search to locate that information.

Remote support and Proactive Care informationHPE Get Connected

www.hpe.com/services/getconnectedHPE Proactive Care services

www.hpe.com/services/proactivecareHPE Proactive Care service: Supported products list

www.hpe.com/services/proactivecaresupportedproductsHPE Proactive Care advanced service: Supported products list

www.hpe.com/services/proactivecareadvancedsupportedproducts

Proactive Care customer informationProactive Care central

www.hpe.com/services/proactivecarecentralProactive Care service activation

www.hpe.com/services/proactivecarecentralgetstarted

Warranty informationTo view the warranty information for your product, see the links provided below:

HPE ProLiant and IA-32 Servers and Optionswww.hpe.com/support/ProLiantServers-Warranties

HPE Enterprise and Cloudline Serverswww.hpe.com/support/EnterpriseServers-Warranties

HPE Storage Productswww.hpe.com/support/Storage-Warranties

HPE Networking Productswww.hpe.com/support/Networking-Warranties

28 Support and other resources

Regulatory informationTo view the regulatory information for your product, view the Safety and Compliance Information forServer, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard EnterpriseSupport Center:

www.hpe.com/support/Safety-Compliance-EnterpriseProducts

Additional regulatory information

Hewlett Packard Enterprise is committed to providing our customers with information about the chemicalsubstances in our products as needed to comply with legal requirements such as REACH (Regulation ECNo 1907/2006 of the European Parliament and the Council). A chemical information report for this productcan be found at:

www.hpe.com/info/reach

For Hewlett Packard Enterprise product environmental and safety information and compliance data,including RoHS and REACH, see:

www.hpe.com/info/ecodata

For Hewlett Packard Enterprise environmental information, including company programs, productrecycling, and energy efficiency, see:

www.hpe.com/info/environment

Documentation feedbackHewlett Packard Enterprise is committed to providing documentation that meets your needs. To help usimprove the documentation, send any errors, suggestions, or comments to Documentation Feedback([email protected]). When submitting your feedback, include the document title, part number,edition, and publication date located on the front cover of the document. For online help content, includethe product name, product version, help edition, and publication date located on the legal notices page.

Support and other resources 29