EDConnect Quick Reference Guide For SAP finance and Business services support, call 1300 32 32 32, select option 1, then choose from one of two options. 1 SAP finance & Business services 1 SAP finance and Business services, including PCards For help with these types of queries » PCards » Purchasing and payments » Banking » Mobile phones » Travel on official business » TRIM records management 2 ABC Student management & wellbeing (SALM) 2 ABC SAP technical support Logging onto the SAP system System errors 3 DEF HR 4 GHI Procurement 5 JKL IT 9 WXYZ Concierge Created 12 October 2016 For queries related to... Please note:
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EDConnect Quick Reference Guide For SAP finance and Business services support, call 1300 32 32 32, select option 1, then choose from one of two options.
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SAP finance & Business services
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SAP finance and
Business services, including PCards
For help with these types of queries » PCards » Purchasing and payments » Banking » Mobile phones » Travel on official business » TRIM records management
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3DEF
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5JKL
6MNO
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Student management & wellbeing (SALM)
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SAP technical
support Logging onto the SAP systemSystem errors
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HR
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Procurement
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IT
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Concierge
Created 12 October 2016
For queries related to... Please note:
EDConnect Quick Reference Guide For SALM support, call 1300 32 32 32, select option 2, then choose from one of two options.
1 2ABC
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5JKL
6MNO
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SAP finance & Business services
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6MNO
7PQRS
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9WXYZ
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Student management & wellbeing (SALM)
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Functional or ‘how-to’ support
For help with these types of queries » How to upload a student
health document » How to create student records » How to extract reports » How to apply fees in the cash desk
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HR 1 2
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Technical support Difficulties accessing the systemMissing, inaccurate or incomplete data
between ERN and SALM applications1 2ABC
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Procurement
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IT
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Concierge
Created 12 October 2016
For queries related to... Please note:
EDConnect Quick Reference GuideFor HR support, call 1300 32 32 32, select option 3, then choose from one of the following options.
1 SAP finance & Business services
2ABC
Student management & wellbeing (SALM)
3DEF
HR 1
���Payroll, leave
and salary packaging
1
��Principals and teaching staff �� Includes principals, executives, teachers, and
specialist teachers e.g. school counsellors, special
education teachers
4GHI
Procurement
5JKL
IT
9WXYZ
Concierge
2ABC
��Non-teaching staff in schools ���Includes school administrative and support staff, such
as SAMS, SAOS, general and farm assistants, school
learning support officers, Aboriginal education officers
3DEF
���Non-executive corporate staff and non-school based teaching staff (NSBTS)
�� Corporate staff include school psychologists, community
liaison officers, Aboriginal liaison officers and clerks in
schools, such as business managers and technology
support officers. Non-school based teaching staff include
Chief Education Officers, Principal Education Officers
and Senior Education Officers
4GHI
���Public Service Senior Executives
2ABC
�� Recruitment,
including selection and transfers
1
� Teaching staff, if you are
a principal
2ABC
�� Teaching staff , if you are not a principal
�� Includes executives, teachers and specialist teachers
e.g. school counsellors, special education teachers
3DEF
��Non-teaching staff in schools ���Includes school administrative and support staff, such
as SAMS, SAOS, general and farm assistants, school
learning support officers, Aboriginal education officers
4GHI
�� Non-executive corporate staff and non-school based teaching staff (NSBTS)
���Corporate staff include school psychologists, community
liaison officers, Aboriginal liaison officers and clerks in
schools, such as business managers and technology
support officers. Non-school based teaching staff
include Chief Education Officers, Principal Education
Officers and Senior Education Officers
5JKL
���Public Service Senior Executive
3DEF �� Support with
HR systems
1 ���Taleo (‘how-to’ support
and navigation)���For technical issues with the TALEO system such as
password resets, call the ‘I work for NSW’ support desk
on 1800 562 679 or email [email protected]
2ABC
��eCPC and Casual Payroll
3DEF
���OMSEE (Online Management
of School Enrolments and Entitlements System)
4GHI
��All other HR systems �� For example, Employee Self Service (includes eLAPS)
4GHI ���All other HR queries including sponsorship liability for teachers
Created 12 October 2016
For queries related to... Please note:
EDConnect Quick Reference GuideFor Procurement support, call 1300 32 32 32 and select option 4.
1 2ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
9WXYZ
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SAP finance & Business services
1 2ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
9WXYZ
0+
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Student management & wellbeing (SALM)
1 2ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
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HR
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Procurement EDConnect Procurement support
» Product and services » E-catalogue » General guidance1 2
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IT
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Concierge
Created 12 October 2016
For queries related to...
Contact details for external suppliers are available on the Procurement website.
EDConnect Quick Reference GuideFor IT support, call 1300 32 32 32, select option 5, then choose from the following options.
1 2ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
9WXYZ
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SAP finance & Business services
1 2ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
9WXYZ
0+
#*
Student management & wellbeing (SALM)
1 2ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
9WXYZ
0+
#*
HR
1 2ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
9WXYZ
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Procurement
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IT 1 2
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School application support including OASIS and ERN
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Concierge
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Support with video conferencing
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For support with a live video
conferencing session
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For all other video
conferencing support
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Support with hardware and interactive classroom equipment1 2ABC
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For all other support enquiries
Created 12 October 2016
For queries related to... Please note:
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