Ed Park, athenahealth - Becker's Hospital Revie A/6_Fri_1155a… · 5/4/2015 1 What Healthcare Can Learn From Silicon Valley Ed Park, athenahealth

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What Healthcare Can Learn From Silicon Valley

Ed Park, athenahealth

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“We intend to build

the world’s most

customer-centric

company. We hold

as axiomatic that

customers are

perceptive and smart,

and that brand image

follows reality and not

the other way around..”

- Amazon’s 1998

Letter to Shareholders

big data@amazon: “Many of the important decisions we make at Amazon.com can be made

with data.” - 2005 Letter to Shareholders

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cross-vendor experience@amazon: “We won’t do so alone, but together with thousands of

partners of all sizes.” – 1999 Letter to Shareholders

partnership@amazon:“Sellers using Fulfillment By Amazon stowed more than one million unique items in our fulfillment

center network” - 2006 Letter to Shareholders

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core technology infrastructure@amazon: “In this day

and age, you’ll find that most big and important high tech

companies manage to compete and collaborate at the

same time” – VP Cloud Computing, Netflix

Our passion for pioneering will drive us to explore narrow passages, and, unavoidably, many will turn out to be blind alleys. But – with a bit of good fortune – there will also be a few that open up into broad avenues. ”

- 2012 Letter to Shareholders

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big data in healthcare

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user experience in healthcare…

core technology infrastructure in healthcare…

integration in healthcare…

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coordination in healthcare…

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it is time for changeit is time for change

The hole in the dike was Meaningful Use, which standardized key vocabularies

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• Demographics

• Referral Reason (Referral)

• Plan of Care

• Reasons for Visit

• Instructions (Discharge)

• Insurance

• Problems

• Medications

• Allergies

CCDA Content (MU2 Standard)

• Immunizations

• Diagnostic Results

• Vitals

• Procedures

• Encounters

• Advance Directives

• Social History

• Family History

• Cognitive Status

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For the first time, a unified view of the patient-- the

holy grail of healthcare IT-- is within reach

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Medications

are manually reconciled by

the MA or

provider

Vaccines,

problems, allergiesare automaticallyreconciled with

source attributionnoted

All documents and

notes across the continuum of care

(labs, imaging centers,

discharge summaries) are available

What is really exciting, however, is that open systems will unlock new value

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We have entered a new age -- the Age of the Platform. Amazon, Apple, Facebook, and Google have done nothing less than pioneer a fundamentally new way of doing business. By engaging users, consumers, and partners in entirely new ways, they influence billions of humans on the planet, every minute of every day.

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Amazon, Apple, Facebook, and Google have

done nothing less than pioneer a fundamentally

new way of doing business. By engaging

users, consumers, and partners in entirely

new ways, they influence billions of humans

on the planet, every minute of every day.

- Phil Simon, The Age of the Platform

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The Argonaut Project

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The future is already here– it’s just not very

evenly distributed.

- William Gibson

What if we adopted the same principles of working together to serve patients?

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Thank You