ECM Service Level Baselines: Key to success in migrations, consolidations and system upgrades

ECM Service Level Baselines Key to success in Migrations, Upgrades

& System Consolidation

Service Level Baselines What are they?

State of ECM Baselines

Content systems are just as critical to business

operations as transactional systems.

Have specific and measured SLAs for uptime.

Are in a position to monitor trends over time against

user loading, content volumes, geographical

locations, upgrades

“Managing & Monitoring Business-Critical Content & Capture Applications”, AIIM White Paper, 2014

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What are Service Level Baselines?

• Benchmarks of:

• Current processing volumes

• Key process response times

• End-user response times

• Define what normal volumes and

normal response times

• Sets the bar for performance

consistency and continuous

improvement

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ECM Service Level Baseline Components

Benchmark of Key Processes

User Response Times

Comprehensive ECM Service

Level Baseline

Service Level Baselines encompass both system processing benchmarks and

key end user activity statistics

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Service Level Baselines Why Do You Need Them?

Impact of Understanding Baselines

• You cannot improve what you

don’t understand

• Are application support, IT

management & end users all in

sync on SLA’s?

• Do you know if you are meeting

end-user SLA’s?

• What is a normal day in terms

of performance and volumes?

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Impact of Understanding Baselines

• Migrating – ensure the new system meets or exceeds

user and management expectations

• Upgrading – ensure the new version performs as well or

better in each tier of the application (app server, content

server, DB, etc.)

• Consolidating – ensure the go-forward application can

handle the same processes with like or better performance

to guarantee continuous processing and satisfied users

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Service Level Baselines Which Do You Need for Your ECM?

What Baselines Do You Need?

Metrics for each critical system process – e.g. indexing, ingestion, API

functionality, database response times

Key end-user transaction performance – e.g. check in, check out,

search etc.

If it matters to the business or your users, you need a baseline!

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Captiva Baselines

Data Access Layer Benchmark

execution time

Database Query Response Times

Snapshot of database

performance

Data Access Layer

Transaction request rate

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Documentum Baselines

End User Response Times

For key clients - D2, xCP, WebTop

Content Repository Transaction Performance

Repository operation response

times

Database Query Performance

Tune for optimal performance

Application Interface

Transaction Performance

DFC/DFS /REST/CMIS

response times

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FileNet P8 Baselines

End User Response Times

For key clients – Content Navigator,

Workplace & Workplace XT

Content Repository Transaction Performance

Repository operation response

times

Database Query Performance

Tune for optimal performance

API Transaction Performance

Performance of Workplace,

Workplace XT, Content Navigator, CMIS operations

Reveille Software Experts in ECM Application Management

Application management for ECM; 10+ years to 400+ Customers

Strong ECM vendor partnerships; EMC Certified solutions

IBM Business

Partner

Who is Reveille Software?

KEY PARTNERSHIPS:

EMC® Documentum®

EMC® Captiva®

EMC® InfoArchive™

EMC® xCP and xCP-based applications

EMC® Document Sciences® xPression

IBM® FileNet® P8

IBM® Content Manager®

IBM® Datacap

Kofax®

Microsoft® SharePoint®

Reveille Solutions For:

Meet Some of Our Customers:

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Rapid Setup / Out of Box Tests

• Agentless design

• Wizard-based “Documentum Aware” setup

• Simple to copy tests to other environments

• Packaged, extensible application metrics

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Real End-User Transaction Visibility

• Response time awareness

• Live transaction counts

• Filter by transaction, user, server & more

• Verify user reports

• Retrieve diagnostic information

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Insight & Early Warnings

• Threshold metrics

• Beyond pass/fail

• Trends for performance, capacity

planning & service level attainment

• Automatic and conditional application repair

• Roll-up and drill-down views

• Audit and compliance reports

• Add visibility to enterprise system monitoring

with application specific operational detail

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Reveille’s Impact on ECM

Preempt

issues by notifying IT about problems before your end-users are impacted.

Automate problem isolation and resolution for your business-critical content applications.

Communicate objectively your application service levels and baselines to IT and management over time.

Protect content from unwarranted behavior by employees.

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Reveille’s Approach

Comprehensive Platform

Management

Real-Time User Transaction

Management

Optimized ECM Application

Health

Complete Application Management

for ECM application(s) on-premise and in the cloud

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Ensured Service Levels

Benefits of Reveille

Reduced Support and Management Costs

Ensure Regulated Document Production

Increased End-User Productivity

• Reduced performance

incidents & system

downtime

• Decreased MTTR (time)

• Reduced application

support (resources)

Reduced Support and Management Costs • SLAs that are understood,

communicated & met

• Increased application ROI

• More productive/satisfied users

Increased End-User Productivity

• Streamlined upgrades,

migrations & consolidation

• Improved capacity planning

processes

Improved System Management

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Questions?

Contact Reveille Today!

ReveilleSoftware.com

+1 877.897.2579