ECM Renovation Roadshow - Automation Systems

Your Business Processes.

Streamlined.

ECM Automation Systems

• “Paper”-Centric Process• Supporting Documents

• Loans – Mortgage, Auto…• Life Insurance Applications• Retirement / Investment Accounts• Employee Applications & Onboarding• Government – Benefits, Permits….• University Applications• Invoice Processing• And more…

ECM Automation Systems – Where?

Automation Delivers:• ROI < 9 months.

• 50%+ increase in Productivity.• Improved Customer Satisfaction.

• Accelerated Revenue Cycles• Enhanced Compliance• Actionable Analytics.

Prove It!

ECM Automation Systems – Why?

Smart Repository + Smart Workflow

Additional Components may include:• Secure Web/Portal• OCR-as-a-Service• Records Management• Enterprise Integration• Zia OneView ™ - Actionable Analytics

ECM Automation Systems - What?

ECM Automation SystemsCase Study

The loan process

is paper intensive and

costly

Rapid ROI (< 9 months)50% > Process ImprovementAccelerated Revenue CyclesComplianceActionable Analytics

Loan originationUnderwritingClosingPost ClosingInvestor PrepCompliance

Zia Loan Automation System Delivers:

Why

now?• Competition

• Increased Risks

• Leverage New Technologies

• Increased Costs (Compliance & Storage)

Automating Borrower Documents• W-2’s, 1040’s, Bank Statements, 401k’s & more…• Paper, Fax• Email, Borrower Upload

Zia Loan Automation System• Secure Borrower Site• What Is It?• What is On It?• Is it Fraud?• Where does it go?

Where: Origination & Underwriting

• Closing Preparation – Cut time by 50% to prepare accurate HUD-1

• Integrate with Loan Origination Systems

• Monitor Email, Fax, Electronic paper from Settlement Agents

Where: Closing

• Classify 500 – 700 page closing documents + Extract critical data• HUD-1 – up to 1600 fields

extracted• GFE, TIL, State docs…

• Company Delivered Documents• Paper• Electronic Paper• eForms

• Sort & Stack for Investor Delivery

Where: Post Closing

• mFolder – docs + metadata

• Borrower Uploads, Email Integration

• Enterprise Document Management• Version Control• Enterprise Search• “Paperless Underwriting” – including

Annotation (Markup) of Documents

• Automatic Records Management

How - Smart Repository

• Status – New, WIP, Complete

• Routing – Review, Approve

• Classify & Extract

• Declare Record

How – Smart Workflow

Additional Components Borrower Site/Portal

• Secure Customer Login• Loan Origination• Upload Documents• Check Status

• Unique Landing Page• Simple Design & Branding• Asset Re-use Across Sites

In-Process Capture™ (IPC)

• Classification & extraction optimized for use WITHIN your document repository

• Capture by users within business process – by borrower, by document

Additional Components OCR-as-a-Service

Additional Components OCR-as-a-Service

Advanced Closing Extraction™ (ACE)

• Classification for Hundreds of Closing Document Types

• Extraction for Critical Closing Documents

• HUD-1, TIL, GFE

• State specific documents (CA, IL…)

• Tested/Validated with Leading Mortgage Company

• Zia LAS + Your LOS• In Process Integration• LOS Integration

• Point-to-Point• Enterprise Service Bus

Additional Components: Enterprise Integration

• We said we save you time, we can prove it.

• Compliance & Management Metrics

• Reporting / BI Integration

• Managed by Zia OneView ™

Additional Components Actionable Analytics

The Business Results

Time Saved – 50% reduction

Enhance productivity and reduce mistakes

Save money

Demo!

Life Insurance Applications

ECM Automation Systems – Where Else?

New Life Insurance Applications• ~500 Unique Forms• ~ 6 million docs/year

Expensive + Slow + Error Prone• Agents – Upload to ECM system• Customers - Paper, Email, Fax• 3rd Parties – Paper to EDI (Lab

Results, Medical Forms)• Email/Fax – Print & Re-Scan

Previous Solution – More People.

Automation Case StudyRegional Life Insurance Company

Zia Insurance Automation System

Results:• Quick Wins with Discrete Projects

• Automate Classification• Forms – Version Control +

Redesign + Rationalization• Customer Portal• Automate Extraction • Actionable Analytics

• Reduced Costs• Reduced Delivery Time to

Underwriting = Time to Revenue• Reduced Error Rates

Questions?

Employee Onboarding• Paper or Electronic Documents• Application = “Structured” Data• Supporting Docs (I-9, W-4, Employment

Agreement, Confidentiality Agreement, and more…) • Structured• Semi-Structured• Unstructured

Current (Manual) Process:• Costly• Slow• Error Prone

Automation Case StudyHuman Resources

• Secure Employment Portal• Unique “eFolder” – upload, email-in• Advanced Workflow (New, Pending,

Complete)• Classification & Extraction with “In Process

Capture”• Records Management (EasyRM)• SAP HCM Integration

Zia HR Automation System

What’s the Problem?• Vast Majority are still “paper” invoices• Current (Manual) Processes are Costly, Slow,

Error Prone • Lack of Strategic Insight

Why so difficult? • “No two invoices are the same”• Where to find PO Number, Invoice Number,

Taxes, Grand Total, Supplier Details• Past approaches haven’t worked (Templates,

List of Variables)

Automation Case StudyAccounts Payable

Invoice Automation System Modules• Secure Vendor Site / Portal• vFolder – upload, email• Classification & Extraction

• Mailroom Automation and/or • In Process Capture

• Secure Collaboration – view & annotate• Records Management (EasyRM)• ERP/Accounting Integration

Zia Invoice Automation System