Enterprise Convergent Billing @ PTCL IT
Enterprise Convergent Billing
@ PTCL IT
Presentation Flow
PTCL Billing Setups and its challenges
Enterprise Convergence
Value addition with new billing
Proposed Billing Roadmap
Billing Market Leaders
RFP for Convergent Billing
Conclusions
Existing billing setups
B&CC - Postpaid (Fixed, DSL, WLL, Corporate)– procured in 2004-05
FIN, AAA & OCS - Prepaid (EVO, WLL), - OCS deployed in 2013.
pCRM- Postpaid (EVO), In-house developed .
Complications in existing billing setups
Product Offer Time• Delayed, costly and non
standard launch of simple product bundles.
• Complex and cross platform bundling not supported.
• Minimum offer time is 3 months using development
High OPEX• Huge Cost of Integrations &
Inter Operability Testing.• New products & services
related change request. • Huge maintenance cost of
multiple system agreements.
Scalability• BnCC & pCRM are not
scalable. Need costly changes with increase in number of customers & transactions.
• Billing & payment cycles are static and not configurable
Resource Retention• Resource Retention for
bespoke and customized applications is challenge for PTCL as well as vendors.
Prepaid & Postpaid split• All prepaid handling is at
network side and Postpaid in Billing system with IT leading to silos of system and preventing generation of hybrid offers.
Weak Revenue Pulse• Delayed Revenue Snapshot• Billing & adjustments
Complaints leading to revenue loss.
• Hard to find revenue leakages
Enterprise Convergence
Customer
Product
Service
ResourceNetwork
Billing
Payments
What is Enterprise Convergence?
Seibel CRM
Seibel Product Catalog
OSS Service Catalog
CRM Phase IIMaximo
Unified Rating Engine with
Converged Billing
Enterprise convergence is adaptation of system and processes for converged handling of customers, products, services, resources, network, billing and payments. A convergent billing system is part of enterprise convergence strategic roadmap of PTCL.
Billing Processes and value addition with new system
RatingAccountingAuditingDiscountingTaxationInvoicing
Billing Process Receivables Process
CollectionRealizationCredit Monitoring & Control Customer NotificationRecovery
Highly integrated system with CRM, ERP, provisioning and
network.
Real Time Balance & Credit Management
Bill on Demand
3GPP compliant for Diameter Credit Control providing real
time Policy and Charging Control function
Providing multiple channels of payments collections, top-ups, wallets, credit/debit cards, e-
vouchers and many more.
Multiple sessions control with real time quota management.
Prepaid/postpaid freedom Value addition with modern
billing systems
Business Justification for new Convergent Billing System
• Bundled & hybrid offers can be launched through configuration only. The existing architecture does not support it.
• Customers can have any prepaid, postpaid or hybrid payment plans.
Billing of Innovative Commercial Offers
• Reduced Total Cost of ownership• Fixed Mobile Convergence• Unified rating engine.• Customer Churn prevention via tends to zero billing issue
Unified Rating & Charging Engine
• RTCC lead to enhanced control over revenue assurance for pre & post pay subscribers.
• Revenue Reports can be made available to business & finance in shorter spans and in near real time.
Real Time Credit Control & Revenue Reports
• TTM can be reduced by more than 70% . • Readiness for the truly 4G, LTE data services scenarios • Optimized Billing Operations • Enterprise Synergy with Ufone for shared data buckets
Enterprise Advantage
• Over the Top business model support• SDN & NFV ready billing system• Resellers and white label support for partners• Billing as a Service
Enablement of new Business Models
Auditing
BnCC
Rating AccountingRevenue
Management
Corporate Products
Postpaid, FixedWireless
Auditing
BnCC
Rating AccountingRevenue
Management
IPTV EVOPSTN Vfone BB
Postpaid, FixedWireless
ICFLIX iSentry
AA
Huawei - AAAs
EVO, LTE, Wireless Internet
Wireless (Prepaid, Postpaid)
FIN
Rating Billing
Fixed (Postpaid, Prepaid)
PSTN PRS + Toll Free
VAS, IN, UAN, UIN
Juniper - AAA
AAA
Fixed (Prepaid, Postpaid)
DSL, IPTV
Charging
OCS
Balance Managment
Wireless (Prepaid, Postpaid)
Vfone EVO, LTE
Charging
pCRM
Accounting Billing
PostpaidWireless
EVO, LTE
Convergent Billing System
Postpaid, Prepaid, FixedHybrid , Wireless
Rating, Account Management, Credit Control, Revenue Management, Billing
Voice, Data, Content, SMS, VAS, PRS, IPTV, Corporate Products
Proposed Billing Convergence
Phase 18 mo
Phase24 mo
Phase 3 3 mo
Phase 4 6 mo
Proposed Implementation Strategy
Online Charging Capability for all Target Products
Policy & Charging Control Integrations
Wireline Products
Wireless Products
Corporate Products
6 months 2 months 4 months 3 months 6 months
21 Months
World Leading Convergent Billing System
AT&T, BT Group, Bell, Vodafone … all major tier 1, tier 2 operators
China telecom, Major GSM operators including Telenor, Ufone
STC, Qtel ..Company acquired by NetCracker
Vodafone Qatar, Witribe Pak..
Telstra, Bharti, France Tel, AT&T ..
Etisalat UAE, Warid, ..
Singtel, C&W, Optus, MTN..
Deutsche Telekom, Mobinil, Telus
TIM Brasil, TIM Italy, Astelit..
Zain, O2, AT&T
Viettel, OMT, China Telecom…
Market Position for Integrated Revenue Management of Top Vendors
Amdocs26.5%
Huawei Technologies
9.6%
Ericsson8.5%
Oracle6.4%
CSG International
6.4%
Comverse5.6%
Other37.0%
Total revenue: USD5.78 billion
Amdocs45.6%
Huawei Technologies
9.7%
CSG International
7.5%
Oracle7.0%
NEC/ NetCracker
6.8%
Comverse4.5%
Other18.8%
Total revenue: USD2782 million
Amdocs16.5%
Ericsson14.3%
Huawei Technologies
11.0%
Comverse10.6%
Oracle8.8%
Redknee6.5%
Other32.3%
Total revenue: USD771 million
Source: Analysis Mason July 2014 report
Overall Position Postpaid Billing Convergent Billing
Convergent Billing Revenue increased 13.5%
PTCL Convergent Billing RFP was compiled and floated by PTCL IT in Apr-2013.
Actual Actions for Convergent Billing
Scope of RFP
The RFP is distributed in following main sections with number of requirements
mentioned in front of each.
General - 42 Standards - 6Customer Management - 16Rating and Pricing - 141Billing and Invoicing - 40Payments and Collections -30Operations Management - 27Billing Assurance - 16
Reports -12Partner Revenue Management - 14Integration, Migration and Upgrade -15Voucher Management - 13Additional Billing Requirements - 382
Thanks