EBSCOHost Research Databases · published journals 7. Funk & Wagnalls New World Encyclopedia Encyclopedia Multidisciplinary Over 25,000 articles covering different areas 8. Library,
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EBSCOhost is a powerful online reference system accessible via the Internet. The comprehensivedatabases range from multidisciplinary full text collections to subject-specific databases.
I. Access
HKUL Homepage at www.lib.hku.hk > Electronic Resources> Key English E-Resources> EBSCOhost research databases
Off-Campus Access :
1. HKU Staff or Students - EZProxy2. HKU SPACE - SOUL Platform3. Circle of Friends (Platinium -Alumni) - EZProxy
Details please refer to HKUL Homepage > Technical Support > Off-Campus Accesshttp://lib.hku.hk/general/research/connect.html
Check HKUL catalogue Link to a full text source, if available in HKUL.
Full text available
3. Evaluate the results
Which record is more reltated to our Topic ? (Hint: Examine their Subject Terms and Abstracts)
4. Modify the search
Here are the Subject Terms from the more related record. Select keywords to modify the search :
Subject Terms: *CONSUMER satisfaction
*CUSTOMER relations
*CUSTOMER services
*NEGOTIATION in business
*CUSTOMER retention
5. Get the articles
From the result list, if the article full text is not found, check against HKUL Catalogue orWebBridge if we have it in the HKU Libraries.
Recrod AManaging Change in Software Process Improvement. Mathiassen, Lars; Ngwenyama, Ojelanki K.;Aaen, Ivan. IEEE Software, Nov/Dec2005, v. 22 no. 6, p.84-91
Record BHow to Lose Customers. Brodsky, Norm. Inc., Jul2005, Vol. 27 Issue 7, p49-50
SU Sujbect Terms
SU Sujbect Terms
4. Modify the search
Here are the Subject Terms from the more related record. Select keywords to modify the search :
Subject Terms: CONSUMERSINVOICES NEGOTIATION in business PRICES SALES personnel SELLING
Record B (amendment)Consumer Persuasion: The Use of Evidence When Negotiating the Price of a New Automobile.Seiter, John S.; Seiter, Debora L. Journal of Applied Social Psychology, Apr2005, v.35, p.686-698