Easy Guard 3 April 2008

Copyright © 2007 Toshiba Corporation. All rights reserved.

Easy Guard & Support Offerings

Copyright © 2007 Toshiba Corporation. All rights reserved.

Toshiba 3rd Generation EasyGuard™

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TOSHIBA’s 3rd Generation new and improved EasyGuard technologies:

The better way to enhanced data security, advanced system protection, easy connectivity and simplified manageability.

Toshiba Assist buttonAccess PC diagnostics

Expansion, connectivity, security and manageability utilities

Added productivity features instantly

Enabling optimal connectivity and security

Toshiba anti-accident innovations

Advanced software utilities for carefree mobile computing

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HDD protection features shock absorption and full 3-axis motion monitoring to dynamically protect your valuable data

Your data is safe

3D-Accelerometer3-axis monitoring system dynamically detects free falls, shock or vibration in all directions.

Rapidly moves the HDD head from between the HDD platters in preparation for impact.

3D Viewer

HDD ProtectionThe increased size and thickness of the HDD dome protection means less HDD bending.

HDD Shock AbsorberEncased in rubber shock absorption material, the HDD is protected against shocks and vibrations.

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The unique Shock Protection Design protects key system components against accidents and the rigours of travel

Go mobile with confidence

Shock protection through special designed corners

Rubber protection surround LCD

Rubber security encircles and protects the delicate inverter

Special display casing materials provide greater LCD panel protection and reduced risk of breakage

Stronger display hinges for increased durability and reduced risk of breakage

Ball Grid Array (BGA) Chip implementationfixed by extremely strong glue for increased resistance against shock and vibration.

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HDD protection features shock absorption and full 3-axis motion monitoring

Rubber security encircles and protects the delicate inverter

Rubber tabs encase the hard disk drive for increased cushion

Rubber protection surround LCD

Shock protection through special designed corners

Your data is safe

Toshiba system board with 3-axis accelero-meter sensor

Unload head from HDD disks

3D Viewer

to dynamically protect your valuable data (proofed by drop test at 100 cm)

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Shock Protector is the name of bumper mechanism which buffers the shock from physical drop

Shock Protector

The around sides have a space for shock absorption

Space for shock absorption (No PCB around the sides – open space)

Bigger base than LCD

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Computrace® support BIOS

With a single swipe of the finger across the biometrics scanner, the user takes advantage of fast and convenient Fingerprint password authentication for all system passwords (BIOS, HDD and Windows).

Next Generation will support Fingerprint Power On

Lock-tight security:

Fingerprint Reader Single Sign

This multi-layered optional third party security software solution provides a theft protection service to track, locate and recover stolen notebooks by using a small, undetectable software agent.

This self-defending notebook protects your valuable data thanks to ...

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BitLocker™ Drive Encryption

Lock-tight security:

Trusted Platform Module (TPM)

Advanced encryption solution (Small secure controller with security engine) that protects sensitive data, encryption and digital signatures to ensure content integrity and privacy.

A data protection feature integrated into Microsoft's Windows Vista™ operating system that safeguard sensitive data using encryption and digital signature technology to ensure content integrity and privacy.

This self-defending notebook protects your valuable data thanks to ...

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Device Access Utility

• Available upon request.

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Spill-resistant Keyboard

Prevents system damage from accidental spills (up to 100 cc) onto the keyboard and allows user several minutes to close any open files and turn off the machine.

Toshiba Anti-theft Protection Timer Allows users to set up a timer-activated BIOS password that will prevent unauthorised system access in the event of theft.

Wireless log-on via Bluetooth® mobile phone

Secure and convenient, the user can automatically log-on to the notebook via a Bluetooth® phone for password entry as well as lock the notebook’s screen when the Bluetooth® mobile phone is no longer in close range to the notebook. (on Bluetooth equipped SKUs only)

Additional Toshiba EasyGuard features for carefree mobility

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Built to last

Toshiba’s robust system design is the result of improved testing

100 cm Drop TestAll four notebook sides (4x) have been drop-tested at 100 cm

ServiceabilityFewer screws, resulting improved serviceability and easier upgrades. (e.g. HDD removal requires only 2 screws)

KeyboardLaser measurements prove less bending occurs for enhanced keyboard usability and a more convenient typing experience

Motherboard layout Centered in the chassis to protect system components against the damaging effects of shocks

Motherboard design Thicker and stronger resulting in less bending, which translates to fewer chip failures related to bending stress

System architectureChip components are placed from screws to minimize any warming effect and reduce vibration of circuit boards

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HALT is a combination of stress tests of

extreme heat variation

resistance to shocks

repetitive vibration

to simulate heavy notebook usage

HALT enables the identification and isolation of possible quality issues during notebook development.

TestH A L THighly Accelerated Life

High level durability testing

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root of Spill Resistant test

Spill Resistant Test Performance

Spill-Resistant Test

Step1: Liquid is spilt along with a test root

Step2: Observe the computer up to 3 min

Step3: Shut down the computer

Volume of Liquid Result100cc 　 Water OK100cc 　 Coffee OK100cc 　 Soda OK

After 3 minutes

The target is to save the data and shut down in 3 min

1 2 3 1

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Toshiba Warranty Programs

Standard Warranty Services

- Standard 3 year return to depot (Tecra & Portégé Models)- ASP Carry-in service; over 300 ASP Depot locations across Canada- Express Notebook Depot service – pickup, repair & return for remote locations – FOR Customers > 100KM away from an ASP- International Warranty coverage

Enhanced Warranty Services

TEPP – Extended Warranty ProgramOn.Call – Onsite NBD serviceSystemGuard – Accidental Damage Coverage

3rd Party Mobile Solutions

Data Recovery Advantage – HDD data recovery program DDP – Distributed Data Backup via InternetAbsolute Track – Asset Tracking programComputrace Complete – Theft Recovery Program

Service & Support

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Service & Support

1) Customer Service Team- 1(800) TOSHIBA- > 90 % 1st call resolution rate- Canadian Representation- Inside Sales Team- Toshiba Account Manager

2) Technical Support- 1(800) TOSHIBA- Call center manages 14K calls per month- TGSC Customer Satisfaction > 85%

3) Enhanced Support Programs

- Unique 800# for easier access to technical support- Calls directed to Senior Support Reps- Customer is provided with TASC ID for easier identification- Calls are logged into customer database- Assigned SE for escalated support issues- Image Development/Certification Support

4) Web Support- www.toshiba.ca/support- Automatic product/driver and technical support bulletins via “TOSH MAIL”

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European Union (EU) Directive 2002/95/EC (the RoHS Directive) restricts the use of certain heavy metals and other hazardous substances in electrical and electronic equipment by requiring EU member nations to prohibit the marketing of equipment containing such substances as of July 1, 2006.

No parts used by Toshiba notebooks contain any of these six kinds of toxic substances:

• Cadmium,

• Hexavalent chromium

• Lead

• Mercury

• PBBs (Polybromobiphenyls)

• PBDEs (Polybromodiphenylethers)

Toshiba - ROHS Compliant

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www.toshiba.ca