Easc Claims Submission Procedure

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Filing E-Claims :https://www.flyembraer.com

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Login ID and Password

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No. 1To check Aircraft Warranty CoverageSelect Aircraft Type & Enter MSN

No. 2Click Parts & Claim tab and select “eParts” to create claim

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Go to “Claim Form”

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Your information Indicate HPA Project ID No.

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Aircraft Information

No. 1Enter Aircraft Model No & Serial No.Aircraft Arrival DateService Complete Date (Note: If creating claim in advance before the completion date, to reference yesterday date)

No.3Enter Current A/C Hours &Cycles information

No.4Click “Add Squawk”

No.2Then Click “GO”

System will allow you toproceed after “Go” button has been clicked.

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Indicate HPA Work Order No.No. 2Indicate HPA Work Order No.

No. 1Select Squawk “Type”

No.3 Enter Description of Discrepancy

Corrective Action Taken

Man Hours

Confirm the aircraft Labor Rate per hour

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Click “Attach” button, then click “Browse” and search for the document to be attached. Select the file, click on the “Save” button, then click “Conclude” button

Labor Tab

Attach MSR to 1st Squawk

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IMPORTANT : Submit claim within 30 days from the date of RTS being issued.

Date of RTS

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Service completion date MUST be the same as per RTS date. (refer page 9)

Return to Aircraft Information to change actual Service Complete Date

(Note: Change is required only if claim was created in advance before the completion date)

Aircraft Information Tab

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Attached email for Good will Consideration

Goodwill ConsiderationsAttach copy of email notification approval / all the information given in support of this claim

Click “Attach” button, then click “Browse” and search for the document to be attached.Select the file, then click on “Save” button and click on the “Conclude” button

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Determine Handling fee Information extracted from IFS Overview-Inventory Transaction History

GRN reference no will allow WA to look up for Embraer Invoice in the GRN Manager to check if part was charged on a 425 or 426 invoice.

Example : 500.91202

Transaction Code

WOISS – Work Order Issue to MRO/Customer

WORECEIPT – Core receipt back to store

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Go to GRN Manager

No.1Enter the GRN No and click “Search”

No.2Click PDF icon to view invoice

No.3426 Invoice Handling Fee 6% to claim under Repairable

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No. 2 Click on checkbox toselect the PN, then click on “OK” button

Repairable Parts Tab

No. 1 Type PO# or PN and click on magnifying glass icon.

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The handling fee is calculated over the List Price, not the price paid on invoice (with discount).

Total is calculated automatically, then click on “Save” button

*6% handling fee or at max cap of US$1,000.00

Repairable Parts Tab

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If the core unit has not been returned to Embraer, EASC cannot select the PN. The system will show a message “Pending Core”. To check with HPA Core Administrator to confirm core return information.

Note : If there is system issue to update core return information in FlyEmbraer, HPA Core Administrator to write directly to FlyEmbraer Support Team ([email protected]) with print screen of the issues and copy Embraer Material & Warranty Team and HPA Warranty team.

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Information extracted from IFS Overview-Inventory Transaction History

To search for the supplier invoice in the GRN Manager. Example : 500.91275

Expendable Parts - Determine Handling Fee

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No.1Enter the GRN No and click “Search”Embraer invoice # 425029463

Purchase Order #8WFN18099DL

425 Invoice Handling Fee 15% to claim under Expandable

No.2Click PDF icon to view invoice

GRN Manager

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After PDF icon is clicked, system will open the PDF file and invoice copy is shown

425 invoice Bill To: Embraer

HPA is allowed to claim only 15% of the part price

Example : 47.29 x 15% = 7.09 NOTE

425 invoice Bill To : Hawker Pacific Asia

Check the Payment Terms if the part is charged or No Charge

For Part charged on invoice:Part List Price + 15% = Total Claim

If the part was offered FOC, will be calculated only the Handling Fee:Part List Price x 15% = Total Claim

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Expendable Parts claim as Miscellaneous

No.1Type PO# or PN andclick on magnifying glassicon.

If no item has been found by the PO no, try to search by Part No. If the error message show the same, to claim the part under Miscellaneous.

In the event, if some EXPENDABLES are unavailable or TAT too long EASC must get approval from EMBRAER for the purchase thru other Vendor. Claim EXPENDABLES under MISC with the attached email approval.

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Click “Plus” icon to claim for additional parts.

No requirement to attach Embraer invoices for claim done under Expendable, unless it is claim under Miscellaneous, all invoices have to be attached in the claim.

Click on the “Save” button to go back to Squawk Table.

Expendable Parts Tab

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- Embraer Parts not found in Expandable to be claimed under Miscellaneous- 3rd Party purchases should be submitted under Miscellaneous Attach all invoices and exchange rate document when applicable.

Provide details of the part information, purchase order no and the Total*

Example :BSLEG2400090001 TOP KIT 1Each USD47.25 PO#8WFN18099DL USD47.25 X 15% = USD7.09Currency conversion date based on the supplier invoice date

Miscellaneous Tab

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How to get freight information?

Information extracted from IFS Project Info – Work Order Activity - Cost Hours

Go to IFS Project Transactions – Query for Project ID / Other Purchases

If there is Misc cost it could be Freight / Other Purchases

Click Details to view the Work Order No

Double Click to view internal comments:Email to Finance for a copy of the invoice referencing the freight invoice no.

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No. 3 Expandable Parts Tab Provide details of the invoice and exchange rate conversion

Attach freight forwarder invoice with the exchange rate document supporting the rate conversion. Currency conversion date based on the MSR date.

No.4Click on the “Save” button. After clicking on the “Save” button, system will return to the Aircraft Information page

FREIGHT- To claim on the squawk itself under Expandable Parts or Miscellaneous Tab

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No. 3Click on “Save Claim” to return to Main Menu

No.2Print Claim Form for Reference / Retention purposes

No 1Once claim is ready to be submitted, click on “Submit claim” button

Aircraft Information Tab

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Claimant would received an email notification for claims being approved / analyzed / denied.

PO created means the claim is approved and PO is issued to HPA. To print the PO and forward to HPA Business Administrators.Analysed claim - To check the claim for comments made by Embraer Warranty Administrator and to provide information required / to reply comments in FlyEmbraerDenied/Closed squawk- To check the claim the reason for denial

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History Tab : An overview of the actions till the claim is finalized.

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SAMPLE OF CLAIM APPROVED

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HPA Warranty Register – Updated by WA for an overview of the claims submitted.

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Summary of EASC Claims Submission Procedure