EArmyU: EDUCAUSE Presentation Indianapolis, IN – October 30, 2001.

eArmyU: EDUCAUSE PresentationIndianapolis, IN – October 30, 2001

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Cool technology, great human interest stories, and tremendous scale…

Awards• e-Gov 2001 Pioneer Award• DOD JECPO E-Commerce Teaming Award Nomination

Briefings• Australian Government• Department of Education• Department of Transportation• Veterans Administration• Air Force• Navy• European Defense Ministers

Requests for Presentations • UCEA 2001 Conference• e-Learning Conference & Expo• Eduventures: The Digital Marketplace• Corporate University Exchange• e-Gov Conference and Expo• e-Gov e-Learning: Investing in the Digital Workforce• Educause Conference• ASTD Conference

Press Coverage• USA Today• Associated Press• Chronicle of

Higher Education• Washington Post• Killeen Daily Herald• Salt Lake Tribune• thestandard.com• Interactive Week• cnn.com• Hartford Courant• Army Times• wired.com• InformationWeek• Education Week• Business Standard• News-Tribune• pcworld.com• Washington Technology• And many more!

…continue to attract attention from the media, the government, the industry and corporate America

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eArmyU is revolutionizing the Army and redefining the online learning industry

“Through [eArmyU], the Army is ‘getting its arms around the future’…This transformation may be quieter than building the combat vehicle of

the future, but is apt to be just as revolutionary.”

Military Technology Magazine, Vol. 6, Issue 2

“The Army’s five-year, $453 million e-learning program is providing more than a boost to soldiers’ education opportunities and morale.

It’s also helping to establish online education as a viable market...Ultimately, it will be seen as a seminal event in the e-

learning industry.”

Washington Technology Magazine, July 2001

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Since its inception…eArmyU has captured the spotlight

eArmyU is –

• The next generation of Army education programs

• A path-breaking Army education initiative to help soldier-students “learn while they serve”

• Happening at lightning speed

• Providing concrete, measurable results

• Based on a unique partnership that is helping to revolutionize the Army...and redefine the online learning industry

The impact of eArmyU is far greater than its creators ever imagined

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This presentation will provide an overview...

…of the quiet revolution instigated by the partnership between the Army and PwC Consulting

• Why eArmyU?

• Programmatic features

• Results

• Soldier response

• Future plans

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Why eArmyU?

Army must field an active duty force of almost 500,000 soldiers to accomplish its warfighting mission

• Recruiting mission—76,000 annually

– 1.4 million target population; 70% plan for college

– Education is one of top three reasons to enlist

• Retention mission—over 78,000 turnover annually

– Career soldiers demand viable education opportunities

• 21st Century warfight requires soldiers with critical thinking and technology

• Personal and professional education opportunities are key to recruiting, retention and mission success

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Army’s global mission, with soldiers constantly on the move…

…makes traditional education difficult

• Over 129,000 soldiers are located in 110 countries

• And 146,000 are currently deployed away from their duty station

• Those in garrison often have varying work schedules with family responsibilities

Army needed an enterprise IT education solution to ensure—

• Access to diverse education choices “anytime, anywhere”

• Success in an online environment

• Ability to demonstrate performance results

• Best value—high quality at an efficient cost

eArmyU—the cutting edge, total education solution

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eArmyU is a path breaking distance learning program

It offers…• Online degree programs• Complete technology package• 100% financial assistance –

full tuition and books• Comprehensive support

services – on-site, via telephone, and online

• A seamless, integrated and tailored learning experience via the web

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eArmyU offers students a wide breadth of programs and options

Anne Arundel Community College

Baker College

Central Texas College

Cochise College

Embry-Riddle Aeronautical University

Empire State College

Excelsior College

Fayetteville Technical Community College

Franklin University

Kansas State University

Lansing Community College

North Carolina Agricultural and Technical State University

Northwest Missouri State University

Nova Southeastern University

Pennsylvania State University’s World Campus

Rio Salado College

Saint Joseph’s College of Maine

Saint Leo University

Thomas Edison State College

Troy State University

University of the Incarnate Word

University of Texas at Arlington

Utah State University

eArmyU provides a personalized “e-learning exchange” comprised of institutions evaluated against and selected based on Army-specific criteria

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Powerful online course catalogs with sophisticated search

options and integrated view

The heart of eArmyU is theeArmyU.com portal

Online diagnostic, self-assessment, and self-help tools; online tutoring; technical support

Access to individual course documents and assignments, downloaded for off-line work and automatically synchronized with online version

Links to electronic library resources

Down-loadable postings of ancillary course materials such as instructor notes, sample quizzes,

student assignments, and other materials

Online news and announcements

Synchronous chat

Personalized virtual desktop

Online testing, multiple formats

Integrated Email

User-friendly and standardized virtual classroom experience

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The eArmyU network leverages unprecedented partnerships

Fort Hood, Texas

Fort Campbell, Kentucky

Fort Benning, Georgia

eArmyU Soldier-Students

Advisory Boards

3 leading providers of learning technology

10 leading providers of infrastructure support for online learning

Army Continuing Education System (ACES)

Office of the Assistant Secretary of the Army for Manpower and Reserve Affairs (ASA-M&RA)

Office of the Deputy Chief of Staff for Personnel (DCSPER)

Provides Program Management and Integration of the eArmyU Program

$453 Million Contract(over 5 years)

Size and complexity is unprecedented in distance learning

Education Partners

United States Army

Learning TechnologyPartners

Infrastructure Support Partners

Technology Pack

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Students

Instructors

Counselors

University Administrators

Employees

Client Leadership

Other Stakeholders

General Public

Portal

Course Content

Repositories

UniversityStudent

Systems

VirtualClassroom

Learning Management System

Educational Advisory Services

Online Library

Textbook/Course Packet

Tutoring Services

Call Centerand Help

Desk

Skills Assess.

Email Service

Directory Service

DataWarehouse

StudentAdmin.

System

CourseMngmt

and Launching

System

Legacy Systems

System A

System B

System C

eArmyU architecture provides single sign on and access to support in 2 to 3 clicks

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eArmyU technology partners and student services providers are the best in their class

Technology pack

• HP computers & printers

• ISP Fiberlink

ASP provider—IOS

PwC program management, back office, site managers and program mentors

…and, 23 academic institutions, faculty, advisors

AdditionalAutomatedServices

Assessment: SkillsCourse Quality

QuestionMarkETS

Lguide

Educational Advising Service

On-Line Library

Credit Card Processing

Textbook/Course Packet

Tutoring Services

Call Center and Help Desk

Michigan Virtual University

University ofGeorgia

Cybersource

MBS Direct

SMARTHINKING.com

PRC

CoreFunctionality

SupportSystems

Student Admin System PeopleSoft

Course Managementand Launching

SABA

Virtual Classroom Blackboard

Partner/ProviderFunctionSystems

Email Service

Data Warehouse

StalkerCognos

Directory Service iPlanet

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Sun E420R

June 15th Production Architecture

March 15Architecture

FIREWALL

T1 1.5 Mbs

Color Keys:

MSSQL DB Cluster

Dell 2450

Dell 2450www.earmyu.com

EMC 100 GB usable

Saba/Oracle DB Cluster

Sun E420R

Sun E420R

Radius Fail-Over ServersNetra T1 Netra T1

LDAP clusterSun E220

SunE220

PS Application Servers

E-mail Fail-Over ServersDell 6350 Dell 6350

LoadBalancing

EMC 50GB usable

Dell 6350NT Web Server

…the solution is highly sophisticated, but the complexity is transparent to end users

June 15Architecture

LoadBalancing

LoadBalancing

Dell 6350NT Web Server

Dell 2450NT Web Server

Dell 2450NT Web Server

Dell 2450PS NT Web Server

Sun E420R

Dell 2450PS FileServer

Sun E420R

Sun E420R

PS Oracle DBCluster

EMC 50GB usable

EMC 50GB usable

SunE220

Sun E220

Load-balancing/failoverNetegrity servers

EMC 50GB usable

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eArmyU is happening at lightening speed…

• Conceptualized in Spring of 2000

• Army stunned industry by marching to award date without a single delay

• Awarded contract to PwC on December 14, 2000

• eArmyU opened its “portal doors” for business on January 16, 2001

• Right on schedule, the backbone systems were fully operational on June 15, 2001

• Forthcoming technology releases in October, November, December will continue to deliver increased functionality

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... And is already serving soldiers worldwide

• Over 10,000 soldiers from the three initial installations are already pursuing their degrees through eArmyU

• With almost 700 now participating from sites around the world

– Australia Belgium Germany

– Honduras Japan Korea

– Kosovo Egypt Macedonia

– Saudi Arabia The United Kingdom Italy

• Points of Presence to support student access to the Internet have been rolled out in over 130 countries

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The Army intends to continue its aggressive implementation plan

16 higher education institutions

Expand to more installations

JAN 2001 First

students enroll

JAN 2002Target 12,000

students

JUNE 2001Full Portal Capability

Con

trac

tA

war

d

JAN 05Target 80,000+students

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Within 10 short months, concrete results are pouring in

At midnight on Day One, soldiers lined up outside of education centers for the chance to be part of eArmyU

Today, eArmyU has –• Served as a retention tool — nearly 15% of students have reenlisted to be

eligible for eArmyU

• Reached a new population of soldier-students —

– About 60% had not ever participated in Army education programs previously

– Nearly 40% are returning after a gap in attendance

• Become the learning mode of choice — given options, the convenience of online learning is overwhelmingly preferred by soldiers

The main attraction is the chance to go to college while serving in the Army

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Soldiers believe that this is “one of the best things the Army has done” for them

“I am “full speed ahead” in the RES 399 course, and am soooooo excited that I can hardly stand myself. I even received confirmation that my book was sent yesterday…Everyone at AUAO has been just great. This is turning out to be a wonderful experience.”

Sergeant First Class John Nelson, Fort Campbell

“ I think the program is great. It presents an opportunity for me to serve my country and also achieve my personal goals.”

Sergeant Christopher M. Jones, Fort Benning

“I haven’t taken a college course in 6 years — Have been a Platoon Sergeant back-to-back in two different divisions — finally have a chance to earn my degree on my own time.”

Infantry Sergeant First Class Fort Hood

“The program is designed to enable soldiers to go to school online in the military regardless of where they are. If they are here at the post or in Bosnia, Korea or anywhere overseas, they will always have access to college classes.”

Staff Sergeant Keva Wallace, Fort Hood

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We’ve learned a lot in the past months

Make the schedule non-negotiable

Choose partners that are committed to the vision

Ensure partnership built on trust

Back the project up with strong sponsorship

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eArmyU will continue to be newsworthy…

Today, we are revisioning the program so that we can meet significant demand

Focusing on strategies to provide asynchronous learning

Developing stronger alignment with our education partners

Continuing to improve course quality

…stay tuned to learn how we meet future challenges

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For more information…

Visit www. eArmyU.com

Susan Johnson

Office of the Asst. Secretary of the Army

For Manpower and Reserve Affairs

[email protected]

(703) 607-1848

Jill Kidwell, Partner

PwC Consulting

[email protected]

(703) 741-1200

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In summary…

…eArmyU is –

• The next generation of Army education programs

• A path-breaking Army education initiative to help soldier-students “learn while they serve”

• Happening at lightning speed

• Providing concrete, measurable results

• Revolutionizing the Army...and redefining the online learning industry

The impact of eArmyU is far greater than its creators ever imagined