Early and Safe Return To Work

Early and Safe Return To WorkEarly and Safe Return To Work

5 Step Process5 Step Process

Setting the StandardSetting the Standard

Build a business case (How much is it costing you?)Build a business case (How much is it costing you?)Secure Sr. Management Commitment, Support & Secure Sr. Management Commitment, Support & Leadership (Let them know what the current costs are Leadership (Let them know what the current costs are and what the future costs will be, include LMR, and what the future costs will be, include LMR, NEER/MAP costs etc)NEER/MAP costs etc)Explain the current practice in other organizations. (Use Explain the current practice in other organizations. (Use examples of good performers, rebates and bad examples of good performers, rebates and bad performers, surcharge)performers, surcharge)Provide examples of cost savings with an existing claim.Provide examples of cost savings with an existing claim.Provide the Solution – Early and Safe Return To Work Provide the Solution – Early and Safe Return To Work Program.Program.

Early and Safe Return To Work Early and Safe Return To Work PolicyPolicy

EARLY AND SAFE RETURN TO WORK REHABILITATION PROGRAMEARLY AND SAFE RETURN TO WORK REHABILITATION PROGRAMPOLICY STATEMENTPOLICY STATEMENT

The Yee Hong Centre is committed to developing and maintaining a safe and healthy The Yee Hong Centre is committed to developing and maintaining a safe and healthy environment for its employees.environment for its employees.In keeping with this goal, it is the policy of YHC to make every reasonable effort to provide In keeping with this goal, it is the policy of YHC to make every reasonable effort to provide suitable and/or alternative, employment to an employee unable to perform the essential duties of suitable and/or alternative, employment to an employee unable to perform the essential duties of their pre injury job as a result of an injury or illness. This accommodation is known as an Early their pre injury job as a result of an injury or illness. This accommodation is known as an Early and Safe Return to Work Rehabilitation Program. Each department will be responsible for and Safe Return to Work Rehabilitation Program. Each department will be responsible for accommodating any employee unable to perform their regular duties in an Early and Safe Return accommodating any employee unable to perform their regular duties in an Early and Safe Return to Work Rehabilitation Program. to Work Rehabilitation Program. During the process of accommodation, work shall be accommodated as prescribed by the During the process of accommodation, work shall be accommodated as prescribed by the treating health professional. This accommodation process shall consider many variables such as treating health professional. This accommodation process shall consider many variables such as the hours of work prescribed, duties assigned, shift, and duration of accommodation to name a the hours of work prescribed, duties assigned, shift, and duration of accommodation to name a few. few. Each worker presents their own unique circumstances in terms of accommodation, and Each worker presents their own unique circumstances in terms of accommodation, and accordingly the scope of such accommodation will be discussed with the employee prior to their accordingly the scope of such accommodation will be discussed with the employee prior to their return to work. The Company shall only accommodate an injured worker when it is safe and return to work. The Company shall only accommodate an injured worker when it is safe and prudent to do so, and under terms where it can monitor the safety & health of prudent to do so, and under terms where it can monitor the safety & health of thethe employee. employee.Please note accommodations that involve the Board in alternative arrangements require the input Please note accommodations that involve the Board in alternative arrangements require the input Human Resources.Human Resources.

Communicating The PolicyCommunicating The Policy

NewslettersNewsletters

JHSC MeetingsJHSC Meetings

Post on H&S BoardPost on H&S Board

Attach to Payroll StubAttach to Payroll Stub

Develop an ESRTW BrochureDevelop an ESRTW Brochure

CommunicationCommunication

Provide a copy to all Provide a copy to all Supervisors/ManagersSupervisors/Managers

Supervisors will inform their staff by giving Supervisors will inform their staff by giving them a copy and answering questions.them a copy and answering questions.

Supervisors will announce the upcoming Supervisors will announce the upcoming training dates for all staff.training dates for all staff.

Comcare Health ServicesComcare Health ServicesEarly and Safe Return to Work Early and Safe Return to Work

Training Program Training Program

Susan McIntyre Susan McIntyre National Director Occupational National Director Occupational

Health and Safety Health and Safety

TrainingTraining

1.1. Reviewed and revised the education packageReviewed and revised the education package2.2. Identified the groups to be educated/trained on Identified the groups to be educated/trained on

the Early and Safe Return to Work Programthe Early and Safe Return to Work Program3.3. Developed a presentation for all Business Unit Developed a presentation for all Business Unit

and Department Leaders (Supervisors, and Department Leaders (Supervisors, Managers, Directors and Executive)Managers, Directors and Executive)

4.4. Developed a presentation for all employees on Developed a presentation for all employees on Reporting of all Workplace InjuriesReporting of all Workplace Injuries

5.5. Delivered the education session to all Ontario Delivered the education session to all Ontario Business Units and Corporate DepartmentsBusiness Units and Corporate Departments

Training Training

How did we involve our people? How did we involve our people? – Introduction of Early and Safe Return to Introduction of Early and Safe Return to

Work Program to the Executive Team Work Program to the Executive Team – Education of all employees Education of all employees – Education session for Supervisors, Education session for Supervisors,

Directors, ManagersDirectors, Managers– Identified Return to Work Facilitator for Identified Return to Work Facilitator for

each Business Uniteach Business Unit

Training Training

What preparation and methods were used What preparation and methods were used to communicate and educate the to communicate and educate the program? program? – Interactive multi-media presentation, Interactive multi-media presentation,

workbooksworkbooks– Create awareness, reporting all Create awareness, reporting all

workplace injuries, posters, in-home workplace injuries, posters, in-home charts, pay stubs, promotional itemscharts, pay stubs, promotional items

Training Training

Early and Safe Return to Work Program ToolsEarly and Safe Return to Work Program Tools

Orientation Presentation Early and Safe Return Orientation Presentation Early and Safe Return to Work to Work

Presentation on Reporting of all Workplace Presentation on Reporting of all Workplace Injuries Injuries

Employee Information Package Employee Information Package

Supervisor Claims Management Package Supervisor Claims Management Package

Early and Safe Return to Work Training Manual Early and Safe Return to Work Training Manual

Early and Safe Return to Work Program Manual Early and Safe Return to Work Program Manual

Training Training

Indicators Indicators

Types of incidents Types of incidents

Type of Incidents by discipline Type of Incidents by discipline

Length of Employment at Time of Injury Length of Employment at Time of Injury

Pre-injury hours at time of injury Pre-injury hours at time of injury

LTI frequency and severity LTI frequency and severity

EvaluateEvaluate

Monitoring Health and Safety Monitoring Health and Safety statistics/indicators statistics/indicators

Monitoring our claim costs Monitoring our claim costs

Formalized feedback through evaluation of Formalized feedback through evaluation of our training sessions our training sessions

Development of a Frequently Asked Development of a Frequently Asked Questions forum Questions forum

EvaluateEvaluate

Where are we now on the plan? Where are we now on the plan?

All Ontario Business Units have been educated All Ontario Business Units have been educated on the Early and Safe Return to Work Process on the Early and Safe Return to Work Process

Each business unit has a Return to Work Each business unit has a Return to Work FacilitatorFacilitator

Evaluation forms to be issued to the Ontario Evaluation forms to be issued to the Ontario Business Units Business Units

Roll out of the Early and Safe Return to Work Roll out of the Early and Safe Return to Work Program to the other Provinces Program to the other Provinces

Acknowledging SuccessAcknowledging Success

Success can be determined by regular Success can be determined by regular reviews of the indicators or measurement reviews of the indicators or measurement tools used by employerstools used by employers

Indicators/Statistics may include:Indicators/Statistics may include:– Types of incidentsTypes of incidents– Types of incidents by disciplineTypes of incidents by discipline– Length of employment at the time of injuryLength of employment at the time of injury– Duration and cost of time lost by injury typeDuration and cost of time lost by injury type


Indicators:Indicators:– Percentage of lost timePercentage of lost time– Average time to RTW by outcome (e.g. – Average time to RTW by outcome (e.g. –

regular, temporary or permanent regular, temporary or permanent accommodation)accommodation)

– Reoccurrence rateReoccurrence rate– Cost of ESRTW programs vs WSIB claim Cost of ESRTW programs vs WSIB claim

costscosts

Improvements can be measured by any positive Improvements can be measured by any positive changes in the indicators that are used by your changes in the indicators that are used by your organizationorganizationBy meeting goals or targets set by the organization (e.g. By meeting goals or targets set by the organization (e.g. reduction of LTI by providing regular training/education, reduction of LTI by providing regular training/education, equipment/supplies)equipment/supplies)Satisfaction surveys conducted with workers who have Satisfaction surveys conducted with workers who have participated in the ESRTW programparticipated in the ESRTW programReducing the length of time a worker is away from work, Reducing the length of time a worker is away from work, increases their connection to the employer and provides increases their connection to the employer and provides a positive outcome for the worker and the employer.a positive outcome for the worker and the employer.Communicate success to all staff!Communicate success to all staff!


Modified Work ProgramModified Work Program

Includes: Includes: Modified Hours of WorkModified Hours of Work

&&Modified DutiesModified Duties

When an employee is injured while When an employee is injured while at work, the regular accident/injury at work, the regular accident/injury

investigation process is initiated investigation process is initiated and a Form 7 is submitted to WSIB. and a Form 7 is submitted to WSIB. If the employee is unable to return If the employee is unable to return

to regular duties for their next to regular duties for their next scheduled shift after the scheduled shift after the

accident/injury, a Modified Work accident/injury, a Modified Work Program should be initiated.Program should be initiated.

Modified Hours Modified Hours

of Workof Work

Changing an employees Changing an employees regularly scheduled work regularly scheduled work hours to accommodate hours to accommodate their physical limitations their physical limitations regarding number of regarding number of consecutive hours they consecutive hours they can workcan work

Modified Modified

DutiesDuties

Modifying an employees Modifying an employees regular duties to regular duties to accommodate their accommodate their physical limitations physical limitations regarding the types of regarding the types of duties they are scheduled duties they are scheduled to perform (as per the to perform (as per the functional abilities form)functional abilities form)

Modified Hours of WorkModified Hours of Work

A Modified Hours of Work program can A Modified Hours of Work program can usually be created for an employee usually be created for an employee without creating additional expenses for without creating additional expenses for the organization. Shifts can be shortened the organization. Shifts can be shortened to ensure that an employees tolerance to ensure that an employees tolerance levels for consecutive hours worked are levels for consecutive hours worked are adhered to.adhered to.

Modified WorkModified Work

A Modified Work program can be difficult A Modified Work program can be difficult to create without incurring additional to create without incurring additional

expenses for the organization. Depending expenses for the organization. Depending on the organization, a modified work on the organization, a modified work

program can involve moving an employee program can involve moving an employee from one position to another, while at from one position to another, while at

another organization, a new position must another organization, a new position must be developed or created.be developed or created.

Some of the identified difficulties Some of the identified difficulties with the implementation of a with the implementation of a

Modified Work programModified Work programAll the front-line staff positions are the same and are All the front-line staff positions are the same and are required to provide a wide range of personal support required to provide a wide range of personal support servicesservicesOrganizations are funded on the basis of providing a Organizations are funded on the basis of providing a certain number of service hours (the budget is not certain number of service hours (the budget is not flexible enough to pay the injured employee and their flexible enough to pay the injured employee and their replacement)replacement)Administrative duties are completed by dedicated staff Administrative duties are completed by dedicated staff with specific skill sets and trainingwith specific skill sets and trainingEmployee may have travel restrictions if the modified Employee may have travel restrictions if the modified work is available at another work site work is available at another work site

Despite these identified difficulties, we know Despite these identified difficulties, we know there are a number of employers who are there are a number of employers who are

able to create modified work programs able to create modified work programs without affecting their budgets or other without affecting their budgets or other

significant operational difficulties. Let us significant operational difficulties. Let us take ten or fifteen minutes to brainstorm take ten or fifteen minutes to brainstorm

ideas on how a Modified Work program can ideas on how a Modified Work program can be successfully developed and be successfully developed and

implemented. How can some of the implemented. How can some of the identified difficulties be overcome.identified difficulties be overcome.

BrainstormingBrainstormingLets get all the suggestions out and Lets get all the suggestions out and

recorded. Please do not hesitate to share recorded. Please do not hesitate to share your ideas!your ideas!

Thank you!Thank you!

Early and Safe Return To Work

Documents