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MARKET NEWS
Issue 16 / 02.2011
1 Passenger access
2 Cashier’s desk
3 Fire fighting equipment
4 Passenger access
5 Robot control terminal
6 Blow Out Preventer
7 Helm controls
8 Traffic warning displays
9 Oil refinery equipment
10 Monitoring equipment
11 Emergency vehicles
12 Barcode printer
13 Passenger access
14 Instrumentation
Essen municipal transport provider EVAG specifies passenger door access controls from EAO
Success story
Customer priorities■■ Clear, uniformly defined passenger door controls which can easily be operated by all users including the disabled.
■■ Reliability and long service life in all weather conditions.
Why did EAO win? ■■ EAO offered a proven product, the Series 56. With millions of existing in-stallations, it’s the world leading design for these applications.
■■ TSI/PRM compliant for easier operation by less able-bodied people.
■■ Offers a service life of between 10 - 15 years in optimal operating conditions.
Customer approval: Yes
Market News 16 : 1
Company Profile
Customer:
EVAG - Essen local transport authority
Application:
Passenger access controls
Ace code:
3520
EAO Products:
Series 56 passenger access switches
Technical contact:
Detlev Groß
Tel. +49 201 443466
Global supermarket chain ALDIchose EAO to develop control panel for cashier’s desk
Success story
Customer priorities■■ Robust, secure, reliable solution that integrates within cash desk application.
■■ Knowledgeable company who would collaborate with ALDI’s engineering office and its partners.
■■ Capable project management for coordinating sub-supplier assembly.
Why did EAO win? ■■ Developed an intuitive, user-friendly control panel with superior quality components.
■■ Clearly demonstrated EAO’s expertise, innovation and efficiency.
■■ Offered high levels of customer sup-port. Frequent on-site visits to get a clear understanding of the application environment.
Customer approval: Yes
Market News 16 : 2
Company Profile
Customer:
Aldi - International food and produce retailer with
more than 1,750 branches worldwide
Application:
Cashier’s desk control panel
Ace code:
3001
EAO Products:
HMI System comprising: Series 71 actuators
and contact blocks, stainless steel panel, PCB
Technical contact:
Wolfgang Albiez
Tel. +49 2164 949515
Fire protection experts Fogtec chose EAO’s custom-built intelligent touchscreen display
Success story
Customer priorities■■ Intelligent touchscreen controls. No switches.
■■ Environmentally sealed to IP65 and heat resistant.
■■ Plug ‘n’ play integration with wider system through Canbus protocols.
Why did EAO win? ■■ EAO’s reputation within the field of HMIS development.
■■ Quality of technical support from EAO’s HMIS department.
Why did EAO win? ■■ Wide range of products with well supported technical information.
■■ Quality of technical support.■■ Supported customer with all requests in accordance to their production needs.
Customer approval: No
Market News 16 : 5
Company Profile
Customer:
Sigmatek - They ‘research, develop, produce
and distribute automation technology’.
Application:
Robot control terminal
Ace code:
2825
EAO Products:
Series 84 Emergency-stop
Technical contact:
Helmut Bergmann
Tel. +43 2168 63434
Deep sea instrumentation experts Sonardyne depends on EAO controls for critical BOP application
Success story
Customer priorities■■ Reliability. The BOP (Blow-Out Protec-tor) is used to close off subsea wells when other control is lost. EAO’s switches are of critical importance.
■■ Tactile feedback. The switches work dependently - one can only be operated if the other already has.
■■ Visibility of illumination. The units are sometimes used in poor light conditions.
Why did EAO win? ■■ Swiss reputation for high quality, totally reliable products.
■■ Design and suitability of Series 04 and flap-guard.
■■ Tactile feedback and illumination. ■■ Excellent customer support in the design-in phase.
Customer approval: No
Market News 16 : 6
Company Profile
Customer:
Sondardyne - Specialists in the use sub-
sea acoustic positioning and communications
technology
Application:
Acoustic BOP (Blow Out Preventer) control-
ler system
Ace code:
3320
EAO Products:
Series 04 illuminated switch
Series 04 flap-guard
Technical contact:
Darren Preston
Tel. +44 01444 236000
Leading boat yard Cantiere Se.Ri.Gichose EAO rugged controls for Solaris yachts
Success story
Customer priorities■■ Environmental seal to IP67 against water and dirt ingress.
■■ Clarity and brightness of interface.■■ Aesthetically pleasing, ergonomic design to complement other helm controls.
Why did EAO win? ■■ Offered the most appropriate switch with IP67 (front) sealing.
■■ Ability to provide engraved controls with high brightness LED illumination.
■■ EAO’s reputation for supplying superior quality HMI components to the luxury yacht market.
Customer approval: Yes
Market News 16 : 7
Company Profile
Customer:
Cantiere Se.Ri.Gi di Aquileia SpA
Application:
Helm controls
Ace code:
3511
EAO Products:
Series 84
Technical contact:
Mauro Graziloli
Tel. +39 035871913
Mobile traffic displays specialist Verdego B.V. benefits from EAO’s robust HMI controls
Success story
Customer priorities■■ HMI controls for operating screen dis-play and setting-up the display message.
■■ Robust IP65 switches for use in potentially harsh environments.
Why did EAO win? ■■ Offered a wide choice of product within a single range: pushbuttons, selector switches, emergency-stop switches from Series 04 range.
■■ Well established contact with the customer.
Customer approval: Yes
Market News 16 : 8
Company Profile
Customer:
Verdegro B.V.
Application:
Mobile traffic warning displays
Ace code:
3414
EAO Products:
Series 04
Technical contact:
Bart de Mooij, Sales Engineer)
Tel. +31 6 51523072
Italian oil producer Tamoil Raffinazione SpA relies on EAO switches for refinery production equipment
Success story
Customer priorities■■ Highest quality product available.■■ Shock resistant and sealed to minimum IP65.
■■ Flush mounting, positive tactile feed-back.
■■ Protected against accidental use.
Why did EAO win? ■■ Offered the best quality product for this application.
■■ Provided high levels of expert, technical advice on the suitability of products.
■■ Supported the customer with all re-quests in accordance with their production needs.
■■ Offered a flap-guard to protect the controls.
Customer approval: Yes
Market News 16 : 9
Company Profile
Customer:
Tamoil Raffinazione SpA - ‘Majoroperator in the
European oil and gas industry’
Application:
Control panel for production equipment
Ace code:
3330
EAO Products:
Series 04
Technical contact:
Mauro Grazioli
Tel. +39 035 871.913
US instrumentation producer Everise uses EAO components for environmental monitoring equipment
Success story
Customer priorities■■ Ease of use for their customers - ergonomic, robust construction.
■■ Reputation of the company supplying them their components.
■■ Reliable supply through wide distribu-tion network.
Why did EAO win? ■■ Best fit according to their specifica-tions. They were looking for a switch that was metal, illuminated, momentary, integral contact system and had the clean image they envisioned.
■■ EAO had the right product for the ap-plication.
■■ High levels of customer support - samples were sent overnight with several colors; blue was selected.
Customer approval: Yes
Market News 16 : 10
Company Profile
Customer:
Everise Analytical
Application:
‘Home’ button for instrumentation and environ-
mental monitoring equipment
Ace code:
3312
EAO Products:
R. Series momentary switch, blue ring
illumination
Technical contact:
Steve Antoniou
Tel. +1 203-877-4577
Emergency vehicles specialist Auto Umbau uses EAO’s innovative engraving techniques
Success story
Customer priorities■■ Modularity. The customer needs to build control panels for different types of vehicle without changing the back-end PCB configuration.
■■ High definition engraving. Switches are identified by unusual, intricate symbols.
■■ Reliability - switches must perform critical applications within emergency services vehicles.
Why did EAO win? ■■ EAO offered the modular Series 71 with its detachable contact block. The con-tact block is separately soldered to the PCB by a sub-supplier. The customer chooses the front actuator, LEDs and lenses according to the switch func-tions on each panel.
New SNCF refurbishment project Series 56 passenger access controls are ready for integration
Success story
Customer priorities■■ Passenger access must comply with TSI/PRM (Technical Specification for In-teroperability for Persons with Reduced Mobility).
Why does EAO hope to win? ■■ EAO offers a proven product, the Se-ries 56. With millions of existing instal-lations, it’s the world leading design for these applications.
■■ TSI/PRM compliant for easier operation by less able-bodied people.
■■ Offers a service life of between 10 - 15 years in optimal operating conditions.
Customer approval: No
Market News 16 : 13
Company Profile
Customer:
SNCF - French National Railway Corporation
Application:
Passenger access
Ace code:
3320
EAO Products:
Series 56
Technical contact:
David LeMadre
Tel. +31 1 64 43 37 19
High-tech Holzworth Instrumentation uses EAO for RF Synthesizers
Success story
Customer priorities■■ Ease of use for their customers - ergonomic, robust construction.
■■ Reputation of the company supplying them their components.
■■ Reliable supply through wide distribu-tion network.
Why did EAO win? ■■ Versatile contact block system allowed them to have one front-face but differ-ent contact configurations for different applications.
■■ Components manufactured in Switzer-land: ‘A superior switch for the money’.
■■ Knowledgeable sales reps in the EAO product line.
■■ 3D drawings at eao.com made the switch selection process far easier.