E2E120_EN_Col95_FV_CO_A4

E2E120Technical Monitoring in SAP

Solution Manager 7.1SAP Solution Manager

Course OutlineCourse Version: 95Course Duration: 5 Day(s)Publication Date: 05-08-2014Publication Time: 1329

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E2E120 Contents

ContentsCourse Overview ....................................................................... v

Course Goals .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vCourse Objectives ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi

Unit 1: Technical Monitoring in SAP Solution 7.1 – Overview............... 1Introduction to the New Monitoring and Alerting Infrastructure .. . . . . . . . . . . . . . . 1Introduction to the Work Center – Technical Monitoring ... . . . . . . . . . . . . . . . . . . . . . 1

Unit 2: Using the Alert Inbox ........................................................ 2Using the Alert Inbox Navigation... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Incident and Auto Notifications... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Unit 3: Monitoring and Alerting Infrastructure (MAI) .......................... 3Monitoring and Alerting Infrastructure (MAI) – Technical Architecture .. . . . . . . 3Monitoring and Alerting Infrastructure (MAI) – Overview ... . . . . . . . . . . . . . . . . . . . . 3

Unit 4: Prerequisites for System Monitoring Setup............................ 4Prerequisites for System Monitoring Setup... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Unit 5: Administration Settings for Technical Monitoring (Work Modes &Notification) ............................................................................. 5

Central Notification Management .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Work Mode Management .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Unit 6: The Monitoring Template Concept ....................................... 6Monitoring Template Concept .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Template Configuration... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Unit 7: Setup of System Monitoring, DB, and Host Monitoring ............. 7System Monitoring – Complete Flow ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Customer Templates Management .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Unit 8: Using the System Monitoring Application.............................. 8Using the System Monitoring Application... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Using the System Monitoring Application – CA Wily Introscope... . . . . . . . . . . . . 8

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E2E120 Contents

Unit 9: Connection Monitoring...................................................... 9Connection Monitoring – Overview ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Connection Monitoring – Setup ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Connection Monitoring – Using ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Unit 10: End-User Experience Monitoring ......................................10End-User Experience Monitoring (EEM) – Overview... . . . . . . . . . . . . . . . . . . . . . . . 10End-User Experience Monitoring (EEM) – Setup... . . . . . . . . . . . . . . . . . . . . . . . . . . . 10End-User Experience Monitoring (EEM) – Using ... . . . . . . . . . . . . . . . . . . . . . . . . . . . 10End-User Experience Monitoring (EEM) – Alerting... . . . . . . . . . . . . . . . . . . . . . . . . . .11

Unit 11: Interface Channel Monitoring ...........................................12Interface Channel Monitoring – Setup... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Interface Channel Monitoring – Using... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Unit 12: BI Monitoring ...............................................................13Overview and Scope of BI Monitoring... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13BI Monitoring Setup... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Work with BI Monitoring ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Unit 13: PI Monitoring................................................................14PI-Monitoring – Overview ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Setup of PI-Monitoring ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14PI-Monitoring – Using ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Unit 14: Technical Analytics........................................................15SAP Technical Analytics .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Technical Reporting... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Management Reporting ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Unit 15: SAP IT Infrastructure Management (ITIM) ............................16SAP IT Infrastructure Management (ITIM) – Overview ... . . . . . . . . . . . . . . . . . . . . 16SAP IT Infrastructure Management (ITIM) – Setup ... . . . . . . . . . . . . . . . . . . . . . . . . 16SAP IT Infrastructure Management (ITIM) – Using... . . . . . . . . . . . . . . . . . . . . . . . . . 16

Unit 16: SAP Mobile Apps ..........................................................17SAP Mobile Apps ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17SAP System Monitoring – Mobile Apps ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17SAP End-User Experience Monitoring – Mobile Apps ... . . . . . . . . . . . . . . . . . . . . . 17

Unit 17: Solution Manager Self Monitoring & Error Handling ..............18Self-Monitoring of the Monitoring and Alerting Infrastructure .. . . . . . . . . . . . . . . 18

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E2E120 Course Overview

Course OverviewThis course will provide you with all required knowledge to make best use of the monitoringand alerting infrastructure capabilities offered by SAP Solution Manager 7.1.

Please be aware that this training requires a fully configured SAP Solution Manager system aswill be available after completing all setup steps in transaction SOLMAN_SETUP.

Additionally, remote systems need to be connected to your SAP Solution Manager system.

Hint: You can learn more about configuring the SAP Solution Manager system withuse of the transaction SOLMAN_SETUP and on connecting remote systems to yourSAP Solution Manager 7.1 by attending the following training: SM100 SAP SolutionManager Configuration for Operations

Target AudienceThis course is intended for the following audiences:

• Solution Architects• System Administrators• Service and Support Consultants• Technical Consultant

Course PrerequisitesRequired Knowledge

• Knowledge of SAP Solution Manager Operations

Recommended Knowledge

• SM100 SAP Solution Manager Configuration for Operations

Course GoalsThis course will prepare the participant to:

• Understand and use the Monitoring and Alerting Infrastructure (MAI) for monitoring thesystem landscape with SAP Solution Manager

• Setup and Configure the monitoring types System Monitoring, Connection Monitoring,End-user Experience Monitoring, BI and PI Monitoring

• Use the features of the Technical Monitoring Work Center• Use the Technical Reporting options (EWA, SL Reporting, Interactive Reporting)

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E2E120 Course Overview

Course ObjectivesAfter completing this course, the participant will be able to:

• Get an overview about the Technical Monitoring in SAP Solution Manager 7.1• Get an overview about the Monitoring and Alerting Infrastructure (MAI) architecture• Get an deep understanding about Monitoring Templates• Configure System Monitoring• Using the System Monitoring• Configuring Work Mode Management and Notification Management• Using the Alert Inbox• Configure and using Connection Monitoring• Configure and using Interface Channel Monitoring• Configure and using End-user Experience Monitoring• Configure and using BI-Monitoring• Configure and using PI-Monitoring• Using Technical Reporting (EarlyWatch Alerts, Service Level Reporting, Interactive

Reporting)• SAP IT Infrastructure Management• Get an overview about SAP Mobile Apps for the Monitoring and Alerting Infrastructure

(MAI)• Configure and using SAP Solution Manager Self-Monitoring

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E2E120 Course Outline

Unit 1Technical Monitoring in SAP Solution 7.1 –

OverviewUnit OverviewSAP Solution Manager 7.1 introduces a new infrastructure for monitoring tasks. This newinfrastructure brings new components and functions.

Lesson: Introduction to the New Monitoring andAlerting InfrastructureLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Understand central changes that came in the area of SAP SystemMonitoring with SAP Solution Manager 7.1

Lesson: Introduction to the Work Center –Technical MonitoringLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Get an Idea of the SAP Solution Manager Authorisation Concept• Describe the general structure of a Work Center and customize it• Overview of System Monitoring and Technical Monitoring work

center including their functions

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Unit 2Using the Alert Inbox

Unit OverviewIn the Alert Inbox you can see alerts which are aggregated to alert groups, and you can drilldown to the single alerts and metrics. This unit covers all important aspects on dealing withalerts.

Lesson: Using the Alert Inbox NavigationLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Navigate in the Alert Inbox• Use the Alert type table, the Alert group table and the Alert details

Lesson: Incident and Auto NotificationsLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Explain the available notification options



Unit 3Monitoring and Alerting Infrastructure (MAI)Unit OverviewThis Unit gives you a overview about the technical architecture which is used for theMonitoring and Alerting Infrastructure (MAI). And also an overview about the functionsof Data Providers, Data Provider Connector, the Event Calculation Engine and the AlertConsumer connector.

Lesson: Monitoring and Alerting Infrastructure(MAI) – Technical ArchitectureLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Describe all technical components needed for the Monitoring andAlerting Infrastructure (MAI)

Lesson: Monitoring and Alerting Infrastruc-ture (MAI) – OverviewLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Understanding the new Monitoring and Alerting Infrastructure asof SAP Solution Manager 7.1

• Describe the new semantic, technical entities and terminology of the new infrastructure• Get an overview how Data Provider, Data Provider Connector, Event Calculation

Engine and Alert Consumer connector working• Have an idea how to connect Third Party components to the infrastructure



Unit 4Prerequisites for System Monitoring Setup

Unit OverviewThis unit describes the prerequisites that need to be fulfilled before you can start the Setup ofSystem Monitoring.

Lesson: Prerequisites for System Monitoring SetupLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Explain the different SLD scenarios• Get an overview about the available SLD, LMDB and SMSY Configuration• Get an overview about the System Preparation, Basic Configuration and

Managed System Configuration setup steps



Unit 5Administration Settings for Technical

Monitoring (Work Modes & Notification)Unit OverviewMonitoring can be enhanced with several administrational settings, for example with thedefinition of different work modes and corresponding monitoring settings. Since the alerts thatcome from the monitoring infrastructure should be distributed to the correct set of recipients,the Notification Management plays an important role and is described here in detail.

Lesson: Central Notification ManagementLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Administrate the Global Recipient Pool• Maintain your own notification settings

Lesson: Work Mode ManagementLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Define and configure technical work modes like planned downtimes andbusiness work modes like peak business hours

• Adapt system monitoring settings to the work modes Discuss with the participantswhy it makes sense to adapt system monitoring settings to the different workmode options (like changing thresholds, suppressing alerts)



Unit 6The Monitoring Template Concept

Unit OverviewSAP delivers a set of monitoring templates which help you to configure your monitoringsettings. In this lesson you will learn what the benefit of these templates is and how youassign them to systems.

Lesson: Monitoring Template ConceptLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Describe the features of the SAP monitoring templates

Lesson: Template ConfigurationLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Configure your own monitoring templates



Unit 7Setup of System Monitoring, DB, and Host

MonitoringUnit OverviewThis unit describes the steps needed for setting up System Monitoring within SAP SolutionManager 7.1 and how to create a Customer Template.

Lesson: System Monitoring – Complete FlowLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Configure the MAI System Monitoring of your SAP Solution Manager.

Lesson: Customer Templates ManagementLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Create a custom template• Maintain the monitoring settings in your custom template



Unit 8Using the System Monitoring Application

Unit OverviewThis unit gives an overview of how to use the system monitoring application. You get anintroduction on the Work Center and the navigation between the offered views. Anotherlinked-in tool is the CA Wily Introscope Workstation which is highlighted in this unit with itsmost important features.

Lesson: Using the System Monitoring ApplicationLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Navigate in the System Monitoring application of the TechnicalMonitoring Work Center

Lesson: Using the System Monitoring Application– CA Wily IntroscopeLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Navigate in CA Wily Introscope



Unit 9Connection Monitoring

Unit OverviewThis unit gives an overview of connection monitoring to monitor the status of RFCconnections. You will learn which infrastructure the function connection monitoring is usingand which prerequisites have to be fulfill so you can setup and use the connecting monitoring.In addition you perform the setup of connection monitoring.

Lesson: Connection Monitoring – OverviewLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Understanding the functions of connection monitoring

Lesson: Connection Monitoring – SetupLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Understanding the Infrastructure of Connection Monitoring• Understanding the prerequisites for Connection Monitoring setup• Performing the Connection Monitoring setup

Lesson: Connection Monitoring – UsingLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Working with the alert inbox• Working with the Metric Monitor• Changing Threshold values and more



Unit 10End-User Experience Monitoring

Unit OverviewIn this unit you will setup and configure the End-user Experience Monitoring and create anEnd-user Experience Monitoring scenario (EEM script).Also you will learn how to use thisfunction.

Lesson: End-User Experience Monitoring (EEM) – OverviewLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Explain the EEM architecture• Explain the EEM Script Recorder• Explain the EEM Editor

Lesson: End-User Experience Monitoring (EEM) – SetupLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Understand and explain the structure of the EEM Setup User Interface• Navigate through the Guided Setup Procedure• Execute the Setup of End-User Experience Monitoring

Lesson: End-User Experience Monitoring (EEM) – UsingLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Adjust default thresholds• Analyze results in the Real-time Monitoring UI• Customize and create views• Jump into E2E Trace Analysis• Access the alert inbox• Analyze the occurred alerts• Create a notification



• Launch and analyze End-User Experience Reports• Change the dashboard content

Lesson: End-User Experience Monitoring (EEM) – AlertingLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Access the alert inbox• Analyze the occurred alerts• Create a notification



Unit 11Interface Channel Monitoring

Unit OverviewThis unit gives an overview of Interface Channel Monitoring to monitor the status ofinterfaces. You will learn which infrastructure the function Interface Channel Monitoring isusing and which prerequisites have to be fulfill so you can setup and use the Interface ChannelMonitoring. In addition you perform the setup of Interface Channel Monitoring and learnhow to use the function.

Lesson: Interface Channel Monitoring – SetupLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Describe Interface Channel Monitoring (ICMon)

Lesson: Interface Channel Monitoring – UsingLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Get an overview about the functions of the Interface Channel Monitoring application.



Unit 12BI Monitoring

Unit OverviewIn this unit you will first learn how to setup the BI Monitoring. The next lessons cover theconfiguration and use of BI monitoring.

Lesson: Overview and Scope of BI MonitoringLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Explain the scope of the BI Monitoring Scenario• Know Prerequisites for BI Monitoring• Get a first impression of BI Monitoring Application

Lesson: BI Monitoring SetupLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Configure infrastructure for BI Monitoring• Explanation of the setup procedure for the BI Monitoring.

Lesson: Work with BI MonitoringLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Launch the Monitoring User Interface for BI Systems• Analyze results in different views for BI specific monitors• Handling of Monitoring UI for BI.



Unit 13PI Monitoring

Unit OverviewIn this unit you will do the setup and configuration of PI-Monitoring. Then we will learnhow to monitor the PI.

Lesson: PI-Monitoring – OverviewLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Understand the scope of central PI-Monitoring• Get an overview about the PI architecture

Lesson: Setup of PI-MonitoringLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Execute the relevant setup steps for PI Monitoring• Explain the prerequisites• Understand the scope of PI Monitoring

Lesson: PI-Monitoring – UsingLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Access the Monitoring UI and select relevant Monitor• Analyze results



Unit 14Technical Analytics

Unit OverviewThis unit covers all important aspects of SAP Technical Analytics. Like Document basedEarlyWatch Alert (for Solutions), Interactive Reporting, Document based SLA Reportingand Standard Dashboards.

Lesson: SAP Technical AnalyticsLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Understanding the functions of SAP Technical Analytics

Lesson: Technical ReportingLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Document based EarlyWatch Alert (for Solutions)• Interactive Reporting• Customer specific Reporting

Lesson: Management ReportingLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Get an overview of the Document based SLA Reporting (SLR)• Get an overview of Standard Dashboards• Get an overview of Customer specific Dashboards



Unit 15SAP IT Infrastructure Management (ITIM)

Unit OverviewThe Unit gives an overview about the architecture and infrastructure of the SAP ITInfrastructure Management (ITIM).In addition it describes how to configure and using theSAP IT Infrastructure Management (ITIM).

Lesson: SAP IT Infrastructure Management(ITIM) – OverviewLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Understand the scope of SAP IT Infrastructure Management (ITIM)• Get an overview about the SAP IT Infrastructure Management (ITIM) architecture• Get an overview about the SAP IT Infrastructure Management

(ITIM) integration benefits

Lesson: SAP IT Infrastructure Management (ITIM) – SetupLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Understand the scope of central SAP IT Infrastructure Management (ITIM)• Get an overview about the SAP IT Infrastructure Management (ITIM) architecture

Lesson: SAP IT Infrastructure Management (ITIM) – UsingLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Get an overview about IT Infrastructure Monitoring



Unit 16SAP Mobile Apps

Unit OverviewThis Unit gives you a overview about the technical architecture used to be able to use SAPMobile Apps for the SAP Solution Manager.In addition you will get an overview about theavailable SAP Mobile Apps for Monitoring functions within SAP Solution Manager.

Lesson: SAP Mobile AppsLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Describe the technical infrastructure for SAP Mobile Apps withSAP Solution Manager

Lesson: SAP System Monitoring – Mobile AppsLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Describe the SAP Mobile Apps for SAP Solution Manager related to theMonitoring and Alerting Infrastructure (MAI).

Lesson: SAP End-User Experience Monitor-ing – Mobile AppsLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Describe the SAP Mobile Apps for SAP Solution Manager related to theMonitoring and Alerting Infrastructure (MAI):



Unit 17Solution Manager Self Monitoring & Error

HandlingUnit OverviewThis Unit gives you a overview about the Self-Monitoring function for the Monitoring andAlerting Infrastructure (MAI).

Lesson: Self-Monitoring of the Monitoring andAlerting InfrastructureLesson ObjectivesAfter completing this lesson, the participant will be able to:

• Describe Self-Monitoring function for the Monitoring and Alert-ing Infrastructure (MAI).


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