E16 SUPPORT “The key is to set realistic cus- tomer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” – Richard Branson In This Guide • Support Links • Feature Knowledge • Training • Events Welcome Aboard Getting customers off to a good start is vital in the short and long term suc- cess of their E16 investment. A “Good Start” begins with good training and solid technical support. Our full range of services includes enhanced support, training and a variety of online resources. E16 operating software updates, manuals and support representatives are just a click away. Technical Support for Dealers
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E16 SUPPORT
“The key is to set realistic cus-
tomer expectations, and then
not to just meet them, but to
exceed them — preferably in
unexpected and helpful ways.”
– Richard Branson
In This Guide
• Support Links
• Feature Knowledge
• Training
• Events
Welcome Aboard
Getting customers off to a good start is vital in the short and long term suc-
cess of their E16 investment.
A “Good Start” begins with good training and solid technical support.
Our full range of services includes enhanced support, training and a variety
of online resources.
E16 operating software updates, manuals and support representatives are
just a click away.
Technical Support for Dealers
Help Is At Your Fingertips
Manuals, tips and technical support can be accessed a variety of ways.
Manuals, Knowledge Base and Help Desk
Access written manuals and a knowledge base containing the most com-
mon questions and answers by visiting the E16 Support Website.
For technical phone support, you can start a support ticket. A technical
support representative will contact you by phone.
www.E16Support.com
Classroom and On Site Training Whether you are new to the E16 program or in need of training for new staff
members, BERNINA offers both classroom and on site training programs.
The curriculum includes:
• Machine Operation
• Machine Maintenance
• Hooping and Accessories
• Operating Software
• Troubleshooting
Events
Attending classes and events are
a great way to stay up to date on
technical and maintenance proce-
dures.
The E16 has many software fea-
tures that are updated periodically
so staying up to date is important.
Keep It Current! Attend Events.
Count on us!
Full Featured
Understanding the
many professional fea-
tures of the E16 will
help in understanding
what customers are
trying to accomplish.
Customers have the
ability to use a wide
variety of threads, fab-
rics and design sizes.
A large sewing field
and professional at-
tachments offer greater
product and substrate
selection.
With a feature rich ma-
chine, creativity is the
result . Trouble shoot-
ing can be challenging
when dealing with so
many variables.
Professional Features Allow for Ultimate Creativity
Be The Expert It is important to learn the features of the E16. With a wide variety of capabili-
ties and products that can be embroidered, trouble shooting specific customer
concerns can be challenging.
By understanding what the E16 is capable of you can better diagnose the differ-
ence between a technical support issue and an embroidery applications issue.
Familiarizing yourself with the features by conducting sew outs in house is a
great way to learn the capabilities of the E16. Taking classes and attending
events are also a great way to stay up to date with any product enhancements.
Contact Us
www.E16Support.com
Technical Support
Mon-Fri
8:30 am to 5:30 pm CST
We’re Here To Help
Visit the E16 Dealer Support site for all of your support resources.