1 INTRODUCT ION OF CINEMA E-TICKETING SYST EM What is a system? A system is simply a group of activities and elements, which have been arrange d to achieve a certain objective. An information system is a combination of hardware, software and telecomm unication systems, which can support business operations to increase productivity, and help managers make decisions. The online E-Ticketing System (ETS) is a web-based system that is automatically updated from data in the database. E-ticketing system is considered as a complex system because it is connected between the counter server, e-ticketing system and database. For an instant, when a customer buys a ticket through online transaction, the information will be saved in the database and sent to the counter server immediately to avoid selling another ticket which has the same seating. For the e-ticketing project, it is separated into three parts which is time management, cost management and quality management. These three are interacted with one another, for example a company wants to reduce the numbe r of employees, howeve r doing so might affect the quality of the project and ev entually brings to working overtime . E-ticketing System' s specific objectives is t o make the system user friendly, to be easily accessible, and to provide movie information and slots also to provide a seating schema for selection. It also provide a paym ent process sim ulation and print a ticke t. The Cinema E-ticketing system will therefore encompass the efficiency of a self-service system. The ticket printing functionality will give more convenience to the user. The cinema that I have choosen as an example of t his cinema e-ticketing system is Golden Screen Cinema,also known as GSC.GSC is a subsidiary of PPB group. PPB group is appearing on market the stock exchange of Malaysia. It is a group with benefit in environment enginee ring, waste managem ent, entertainment property, food industries and utilities.GSC has a total of 191 screens in 23 locations nationwide, which include Klang Valley, Penang, Sungai Petani, Ipoh, Seremban, Melaka, Johor Bharu, Kuantan and Kota Kinabalu.GSC operate s Malaysia‟s first-ever boutique cinema with only Gold Class and Premiere Class halls and also introduce digital 3-D films and digital 2-D films.