E-services in the network society A master program.

E-services in the network societyE-services in the network society

A master programA master program

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Content of presentationContent of presentationSomething about meSomething about informaticsThe background to our master educationDescription of itThis presentation can be found at

http://ikt.ei.hv.se/personal/impf/Per/International

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Who am I?Who am I?Per Flensburg, Professor in Social InformaticsPreferably addressed as “Per”Lund University: 1972-86PhD Thesis in End User Computing, 1986Copenhagen Business School 1986-96Växjö University 1996-2006Professor in Informatics 2002 Visiting Professor in Nürnberg 2005University West 2006-Professor in Social Informatics 2006

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InformaticsInformaticsThe Swedish subject “Informatics” corresponds to the German “Wirtschaftsinformatik”Social Informatics deals with three questions:

What are the consequences of IT-use for society, organisations and individuals?How shall we explain and understand those consequences? (Not necessary in cause-effect terms!)How shall we avoid unwanted consequences?

BackgroundBackgroundBusiness models and the network societyBusiness models and the network society

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Traditional business process

Traditional business process

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Inventory

Purchase

Manufacturing

Sale

Economy

Inventory

Manufacturing

Purchase

Sale

Economy

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CharacteristicsCharacteristicsMaximise the profit of the companyReduce external transactions as much as possibleOptimise internal routinesBusiness process not yet inventedTraditional information systems supports this business model

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OutsourcingOutsourcing

Inventory

Purchase

Manufacturing

Sales

Economy

Inventory

Manufacturing

Purchase

Sales

Credit Control

Book keeping

Invoice

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CharacteristicsCharacteristicsWell defined business processPossibility for easy change of companies performing a specific process operationPossibilities for tailor made transactionsNeed for trustThe business process controlled by one companySpecialised companiesNeed for automatic transfer of information between different companies

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New business modelNew business model

Business Process

Repository

Business Process

Repository

The network Society

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CharacteristicsCharacteristicsEvery transaction can be tailor madeEasy change of business processThe processes must be extremely well describedThe information and its meaning must be easily transferred between the partnersWhat kind of information system,

knowledge and IT support is needed in such a society?

Our master program

Our master programA short descriptionA short description

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Three kinds of masterThree kinds of masterBroad master: One year above a bachelor, broadening the subjectsDeep master: One year above a bachelor, digging deeper in the subjectEU master: Two years above a bachelorIn certain German Fachhochschulen the deep master is considered equal to the EU-master!!!!

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questions to answerquestions to answerWhat is the network society and what are the mechanisms behind it?What are E-services and how are they used?How do you design IT-systems in this context?What are the professional demands on the IT experts?How can you maintain your competence in the future?What scientific methods are used for investigations?And of course: A master thesisEach course is 7,5 ECTS, the thesis 15 ECTS

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IT and the network society

IT and the network society

Based upon Castell’s books about the network societyFirst we study his arguments and his investigationThen we use newer research to criticise himWe also see if his predictions holds

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E-services in the network economyE-services in the

network economyBased upon an enhanced communication model (see next slide)Focus lies on how to describe the meaning of the information, i.e. the content in the model

Enhanced communication model

NoiseNoiseNoiseNoise

BitsBitsBitsBitsDataDataDataDataInformationInformationInformationInformationContentContentContentContentKnowledgeKnowledge

FormatFormatFormatFormatSyntaxSyntaxSyntaxSyntaxMetadataMetadataMetadataMetadataContextContextContextContext Web ServicesOntology

SemanticsSemanticsStorytellingStorytelling

NoiseNoiseNoiseNoiseNoiseNoiseNoiseNoiseNoiseNoiseNoiseNoise NoiseNoiseNoiseNoise

HumHumanan

HumHumanan

BitsBitsBitsBitsDataDataDataDataInformationInformationInformationInformationContentContentContentContentKnowledgeKnowledgeKnowledgeKnowledge

ContextContextContextContext MetadataMetadataMetadataMetadata SyntaxSyntaxSyntaxSyntax FormatFormatFormatFormat

Hum Humanan

Hum Humanan

GrammarGrammar FontFont

Computer

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Design theory and design research

Design theory and design research

How do you design IT-support needed in the network society?How do you design systems, when each transaction are treated in different ways?How can you evaluate a system like this?Inscription of knowledge in the artefactsStorytelling and narratives

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The professionThe professionEthical and professional issuesDifferent ethics in a global scaleCorrespondence ethics-business-professionWays of dealing with ethically and morally difficult questions

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Maintain competenceMaintain competenceWork-oriented e-learning – a speciality of University WestThe competence cycleInformation systems needed for maintaining competenceDesign theory for learning in work-life

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Research theory and methods

Research theory and methods

Tightly integrated with the thesis: The problem in the thesis is analysed in the method courseElse a traditional method course...

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OrganisationOrganisation

Network societyNetwork societyNetwork societyNetwork society

E-servicesE-servicesE-servicesE-services

DesignDesignDesignDesign

Ethics & Ethics & professionprofessionEthics & Ethics &

professionprofession

ThesisThesisThesisThesis

MethodMethodMethodMethod Work-integrated Work-integrated e-learninge-learning

Work-integrated Work-integrated e-learninge-learning

Fall semester

Spring semester

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DistributionDistributionThe courses are given on campus – the most modern in SwedenBut they are also given net-basedIn practice: Lectures are videotaped and put on the webAll other material are also on the webSupervision available via Marratech, e-mail, chat etc.

[email protected]@hv.se