e-Nxt Financials Limited Induction Programme January 2012 e-Nxt Family Welcome to
Dec 14, 2015
e-Nxt Financials Limited
Induction ProgrammeJanuary 2012
e-Nxt FamilyWelcome to
e-Nxt Financials Limited
Attain Leadership through business excellence in the sectors we operate in, while upholding our values and integrity, to improve the quality of life of the communities we serve.
Group Purpose
The TATA Group
e-Nxt Financials Limited
Visionaries
“In a free enterprise, the community is notjust another stakeholder in the business but
in fact the very purpose of its existence”Jamsetji Tata,
Founder – Tata Group(1839 – 1904)
“The Cycle is Complete; what came fromthe People has gone back to the People,
many times over.”Jehangir Ratanji Dadabhoy Tata
(1904-1993)
e-Nxt Financials Limited
TATA Group Snapshot
India’s
Diverse businesses in
Operations in
Products and Services
Largest Private Sector Employer
Group Revenue (FY 2009)
Largest Business Group
7 Sectors
Over 80 countries
Exported to 85 countries
Almost 350,000 employees
Approx. Rs 325,334 crores (USD 70.8bn)
e-Nxt Financials Limited
- Tata Motors- Voltas- Telco
Engineering
- Tata Steel - Tata Advanced Materials
Materials
- Indian Hotels - Tata Capital- Tata AIG - Tata Quality Managements Services- Tata Strategic Management Group
Services
- Tata Chemicals - Rallis India
Chemicals
- TCS - Tata Interactive - Tata Sky- Tata Teleservices- Tata Telecommunications
Information Systems & Communications
- Infiniti Retail - Tata Tea- Tata McGraw Hill- Trent - Titan Industries
Consumer Products
- Tata Power - Tata Petrodyne- Tata BP Solar India
Energy
Seven Key Business Sectors
e-Nxt Financials Limited
Pioneering a Nation’s Future
Largest employers
India’s first luxury hotel
India’s first iron and steel plant
Birth of India’s Aviation sector
India’s first indigenously designed car
World’s smallest and cheapest car
Recent global acquisitions
350,000 employees
Taj Mahal Palace and Towers
TATA Steel
TATA Airlines
Indica
NANO
Corus Jaguar and Land Rover
e-Nxt Financials Limited
Titans of the Group
It is the fifth largest steel company in the world. It was Asia’s first integratedsteel plant, founded in 1907 and is today recognized as one of world’s Best Steel producers.
India’s first indigenous motor car, Indica, was rolled out by Tata Motors in 1991The world’s smallest car, Nano, showcases the excellent engineering and design skills of the company
Titan Industries is a manufacturing company that produces India's largest and best-known range of personal accessories – watches, jewellery, sunglasses and prescription eye wear.
It is India’s largest power utility with installed power generation capacity of 2,300 MW
Its one of world’s largest provider of IT and BPO Services
The company is world’s second largest producer of tea
e-Nxt Financials Limited
Values that Define Us
e-Nxt Financials Limited
Tatas – The Way Forward
“We have two guiding arrows. One points overseas, where we want to expand markets for our existing products. The other points right here, to India, where we want to explore the large mass market that is emerging – not by following but by breaking new ground in product development and seeing how we can do something that hasn’t been done before.”
Ratan Tata,Group Chairman
e-Nxt Financials Limited
Foreword
The values and principles which have governed the manner in which the Tata Group of companies and their employees have conducted themselves were first formally articulated as the Tata Code of Conduct in 1998.This Code was intended to serve as a guide to each employee on the values, ethics and business-principles expected of him or her with regards to their personal and professional conduct.
It is however important to consider the effect of the rapidly increasing footprint of Tata Group companies across nationalities and geographical boundaries on the Code, whilst retaining the ethos of the Tata brand and reputation. This emergent global presence requires an appropriate modification of the Code to ensure that it addresses and encompasses diverse cultural, business and related issues universally across our Group.
I urge each employee to read the current version of the Tata Code of Conduct and take pride in upholding the high standards of corporate and personal behaviour on which the Tata Group’s reputation and respectability have been built over the past 140 years.
Tata Code of Conduct (TCoC)
Ratan N. Tata
e-Nxt Financials Limited
Welcome to e-Nxt!Dear colleague,
It is with great pleasure that we welcome you to be part of e-Nxt Financials Ltd. We are indeed glad that you have chosen to accept our offer and join us here.
You are important in fulfilling the mission of our company. This will be thebeginning of a new mutually beneficial & fulfilling relationship.
You are requested to go through this ‘HR Induction Manual’ and understand the company and its policies so that we can together maintain its high standards of discipline and workflow. This induction manual covers everything you need to know for your day-to-day office activity.
Once again, a warm welcome from everyone at e-Nxt Financials Ltd.
Warm regards,Naozer Dalal,
CEO, e-Nxt Financials Ltd.
e-Nxt Financials Limited 12
About us
Stakeholders of e-Nxt Financials
Tata Sons (50%)
Tata Capital (40%)
Original promoters (10%)
e-Nxt Financials Limited (e-Nxt), an Enterprise Solutions Company, provides end-to-end services to domestic and international clients for back - office as well as front office activities.We believe in partnering with our clients in providing innovative solutions to meet their business needs.
Our staff strength of more than 4,500 employees spread across 180 locations in India gives us an unmatched footprint across the country which is leveraged for client facing activities with back-office support being provided by our processing centers in Mumbai (Deonar) & Thane.
IntegrityUnderstandingExcellenceUnity and Responsibility
Being part of the TATA Group, our actions are governed by the following values of the Tata Family :
e-Nxt Financials Limited
Lines of Business of e-Nxt
e-Nxt Financials Limited
We are committed to become the service provider of choice by creating customer delight in all our service offerings.
We shall –•Strive to proactively understand and deliver on customer needs and expectations.•Strive for innovation and excellence in processes and delivery models.•Deliver robust and effective solutions supported by processes, systems and data integrity.•Strive towards creating a learning organization and continually improve the skill levels of our employees.•We shall follow fair practices as governed by Tata Group Companies for e-Nxt Financials Ltd.
Quality Policy
e-Nxt Financials Limited
Organisational Chart
e-Nxt Financials Limited
HR Org Chart
e-Nxt Financials Limited
Documents required along with Joining Kit to complete joining formalities:
On boarding
e-Nxt Financials Limited
Leave Policy Synopsis Type of Leave Casual Leave Sick Leave Privilege Leave Marriage Leave Maternity Leave
Eligibility All employees All employees
All employees on completing probation period, However will accrue from the date of joining
Marriage Leave may be availed by an employee for self marriage
Female employees who are not covered under ESI will be eligible
Days entitled
6 days on prorata basis from the date of joining in calendar year
4 days in a calendar year from the date of joining
15 days on confirmation at prorated basis. Employee is entitled to 1.25 days of leave for a month.
Maximum of 7 days once in his/her employment with the Company. May be combined with Privilege Leave.
12 weeks of Maternity Leave with Salary for delivery. (90 days - 6 weeks prior and 6 weeks post delivery)
AccumulationBalance at the end of the calendar year will Lapse. No encashment
Balance Carried forward maximum upto 15 days after which it will lapse. No encashment.
Maximum of 30 days accumulation. Only 10 days can be carried forward. Any leave balance over and above the carry forward or accumulation will be automatically credited to the salary after necessary tax deductions.
No Accumulation No Accumulation
Rules
Can avail Maximum of 2 days & min 1 day. All intervening holidays and weekly offs are included in Casual Leave. Cannot be combined with any other leave.
All intervening holidays and weekly offs are included. Sick Leave cannot be combined with any other type of leave, but it may be succeeded (not preceded) by a Privilege Leave in case the person is not able to recover during the course of the sick leave.
It is inclusive of weekends & all holidays. Privilege Leave can be preceded or succeeded by a holiday/ weekly off. To be taken for a minimum of 3 days at a stretch. Has to be sanctioned 1 week in advance.
Employee is eligible once in his/her employment with the Company. The leave application for the same should be supported with the wedding card and/ or relevant documents.
Employee has to have worked for a period of not less than 6 months, in the twelve months immediately proceeding the date of expected delivery. Leave of 2 weeks can be availed in case of a miscarriage. Medical Certificate needs to be submitted.
e-Nxt Financials Limited
Online Attendance System
• Attendance can be marked online at:– Intranet: http://192.168.15.39/intranet/index.asp– Internet: http://203.201.252.149/intranet/index.asp
• Attendance cycle is from 21st of the previous month till 20th of Current working month, (e.g., 21-Sep-2010 till 20-Oct-2010).
• First time users of Online Attendance System (OAS) should mark their attendance starting from Date of Joining (DOJ) before 20th of the month.
• On any given day, please mark the attendance as soon you enter the office premises.
• All leave [SL, CL, PL, ML, CO, LOP] needs to be approved by your reporting manager through the Online Attendance System, before 20th of the month.
• Note that an absent in the record will lead to Salary Hold. – If a candidate is on probation, and CL and SL are consumed, mark it as LOP
with the approval of reporting manager.
e-Nxt Financials Limited
Leave Application
Step One: Log in to your ‘Attendance System’.
Step Two: Go to ‘Register Leave Request’• Enter the dates from when you want the leaves, simultaneously enter if it is a full day or half day leave;• Select the ‘Type of leave’ you want;• Enter the reason for taking leave(s);• Click on ‘Make Leave Request’ to register your leave for approval.
Absenteeism -• 3 (three) Consecutive absenteeism will be considered Absconding;• Warning Letter is issued on the 4th day and the candidate needs to report within 48 hours;• If the employee still doesn’t report, strict action will be taken.
e-Nxt Financials Limited
When?On completion of 6 months probation (180 days) from the Date of joining.
How?The Reporting Superior gets appraisal notification in the attendance module.
If reporting supervisor appraises and confirms:HR will issue confirmation letter
If he/she disapproves:The confirmation period gets extended for 3 months .Post 3 months the appraisal notification comes again to the superior.
How long is the extension period?3 months
How many times can an employee’s probation be extended?Only once
Will there be any salary increments on Confirmation?NO
Confirmation
e-Nxt Financials Limited
Performance Management System (PMS)ObjectiveThe purpose of PMS is to integrate the process of objective setting, assessment and evaluation that will support growth of – employee, department & organization as a whole. The objective of this policy is:To align individual objectives to that of the organizations.To ensure an objective evaluation of an employee’s performance.To assess the organization capability to deliver on the set objectivesTo identify gaps in performance and take necessary actions to ensure the achievement of organizational and individual goals.EligibilityEmployees who have joined on or before 31st December will be a part of the appraisal process.Appraisal CycleMid-year Appraisal cycle(October), no performance ratings given, only revaluation.Yearly - following Financial yearMethodologyBell curve method (6 Point Rating Scale: A, B+, B, C+, C, D)OutcomeCareer planning process.Determining the Compensation, Rewards & Recognition.Create a culture of meritocracy.
e-Nxt Financials Limited
Employee Reporting Supervisor Reviewer Corporate HR
Start the AppraisalProcess
Discuss and Lock - KRA& KBQ, also, weight thesame in percentage.*
Fill the online form foractual performance
mapped against each KRA/KBQ
(Appraisee's Reflections)
Plot KRA and KBQ
Initiate a discussion andscore his KRA and KBQ'saccordingly. Discuss TNI ,process of achieving goals
along with strength and areasof improvement.
Additional/ 2nd appraiserto provide his/ her
comments on Appraisee(Where applicable)
Input the data and Rate theAppraisee
(Rating is not shared)
Study KRAs, Selfappraisal and appraisal
conducted. Study inputsfrom Additional
Appraiser.
Reviewer to then provideFinal inputs on:1. Overall KRA & KBQrating.2. Recommendation onpromotion.
Collate Data andgenerate Appraisal
letter
End of AppraisalProcess
PMS – Process Flow
e-Nxt Financials Limited
Internal Job Posting
ObjectiveThe purpose IJP is to encourage and provide equal opportunity to internal talent which would aim at providing career opportunities and growth which in turn will result in employee retention.
EligibilityAll employees who have completed 18 months in existing role.
Applying for an IJPA candidate can apply for IJP by attaching their resume through email.To apply for an IJP the candidate does not need to seek the approval or the signature of the immediate Supervisor/ AVP or the Business Head. The HR SPOC verifies the lock-in period with the applicant's regional HR.An application received after the due date will not be accepted under any circumstances.
e-Nxt Financials Limited
Internal Job Posting
Interview ProcessInterview will be conducted by the following panel:
The feedback will be communicated, within 5 days to all candidates who have been through the interview process, by the HR IJP SPOC.An employee, once selected through an IJP must immediately be issued a Letter of Appointment/Transfer to the new position by the Corporate HR. After the acceptance, the applicant cannot deny moving to the new position and will not be assessed for any other position even if eligible.
Designations Interview Panel
Executive to Asst. Manager RHR and Operation Manager
Manager RHR or AVP and Sr. Operation Manager
Sr. Manager and Above HR Head/ AVP and Business Head
e-Nxt Financials Limited
Payroll
Payroll Link : https://pay.paysquare.com/login.aspxBank Accounts- HDFC/ICICI
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e-Nxt Financials Limited
Star Awards – R&R Programme
Objective• Create a recognition platform across the verticals and
geographies.• To provide guidelines to recognize specific, unique,
value added and critical performance incidents within or beyond expected & predefined performance objectives.
• To reward these performances through monetary or non-monetary terms indicating organisational recognition and appreciation towards the employees.
• Create a sustainable and practical R&R.
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e-Nxt Financials Limited
Star Awards – R&R Programme
e-Nxt Financials Limited
Mobile policy
Handset & Reimbursements: Employee to procure the handset AVP and Above need to procure a PDA(Blackberry Services) If billing exceeds ceiling, the same will be recovered from salary.
Coverage and ScopeEmployees on field - Sales and collections teamEmployees who are Assistant Manager and Above.Employees who are covered under mobile allowance in their ctc, they will not be eligible for reimbursement
Guidelines: The mobile phones ‘switched on’ throughout the day. All employees will have to opt for TATA CDMA/GSM. Cost of Repairs and Maintenance will be borne by user. Handset will be replaced after 3 years, and old handset can be retained without any recovery. In case of loss of handset the same will be replenished by employee himself.
Level Max Reimbursement For Handset
Max Reimbursement For Call Charges
Executives Rs. 1,500 Rs. 500
Team Leaders to Asst. Managers Rs. 3,000 Rs. 750
Managers Rs. 5,000 Rs. 1,000 Sr. Managers Rs. 10,000 Rs. 1,500
e-Nxt Financials Limited
Travel Policy
Reservation (through authorised agent)/ Cancellation charges may be reimbursed with approval. Conveyance / Travel reimbursement claims needs to be submitted before 15th of the month. Claims older than 30 days will require Regional Manager’s approval. Claims older than 90 days will not be entertained unless approved by the Business head and COO. Business head/ Functional head can approve tour advance of an employee which can later be settled against the bills of the same.If the bills are not submitted within 15 days after completion of travel, the advance amount will be recovered from the salary. Local Conveyance, Travel requisition and expenses for all employees of the level from Executive to State Head has to be recommended by reporting Manager and approved as per annexure (appended below) provided by the respective verticals.
Particulars Tier 1 Tier 2 Tier 3
Entitlement for Hotel*
Actuals uptoRs. 3,000/-
Actuals uptoRs. 2,250/-
Actuals upto Rs. 1,250/-
Meals(Applicable for same day return travel)
Rs. 600/-Rs. 450/-
Rs. 300/-
Travel Allowance - No bills required(Employee makes own arrangement for lodging and boarding)
Rs. 750/-Rs. 600/-
Rs. 300/-
Team Leaders and Asst. ManagersExecutives and Sr. Executives
Particulars Tier 1 Tier 2 Tier 3
Entitlement for Hotel*Actuals uptoRs. 1,500/-
Actuals uptoRs. 1100/-
Actuals upto Rs. 600/-
Meals(Applicable for same day return travel)
Rs. 350/- Rs. 300/- Rs. 250/-
Travel Allowance - No bills required(Employee makes arrangement for lodging and boarding)
Rs. 375/- Rs. 300/- Rs. 150/-
Collections - x-Bucket and 1-4 Bucket, SAM (LPO), Sales & MarketingCollections - x-Bucket and 1-4 Bucket, SAM (LPO), Sales & Marketing
e-Nxt Financials Limited
Employees in Stressed Asset Management vertical will not be eligible for local conveyance within their territory limits (25 km from their base location).The amount is a ceiling of Local conveyance and Travel expenses combined together.
Combined Ceiling for levels (Amount in Rs.) per month
Approver Executive (CRE/ LRE) Team Leader State HeadRegional Manager Up to 3,000 Up to 3,500 Up to 4,000
Approval Matrix – Sales and MarketingApproval Matrix – Sales and MarketingPosition Travel Conveyance
Regional Sales Manager Rs. 30,000/- Rs. 5,000/-
State Head Rs. 6,500/- Rs. 3,500/-
Team Leader Rs. 3,000/- Rs. 3,000/-
Business Development Manager
- Rs. 2,000/-
Level ApproverRegional Sales Manager Head-Sales and Marketing
State Head Regional Sales Manager
Team Leader, Business Development Manager
State Head
Local conveyance and Travel expense limits (pm)Local conveyance and Travel expense limits (pm)
Personal vehicle for official TravelPersonal vehicle for official Travel
Four Wheeler: Rs. 9 per km.(Car capacity of 1.6 L and above, entitlement will be Rs. 12 per km).Two Wheeler: Rs. 1.75 per km.
Travel Policy
e-Nxt Financials Limited
Corporate, Support Functions, PDC, CPA, FAO, HRSS, Voice SupportCorporate, Support Functions, PDC, CPA, FAO, HRSS, Voice Support
Reservation (through authorised agent)/ Cancellation charges may be reimbursed with approval. Conveyance / Travel reimbursement claims needs to be submitted before 15th of the month. Business head/ Functional head can approve tour advance of an employee which can later be settled against the bills of the same.If the bills are not submitted within 15 days after completion of travel, the advance amount will be recovered from the salary. Ground transportation for female employees will be provided from their residence/ hotel to the point of departure and from the point of arrival to the hotel/ residence/ office/ place of visit for travel before 6:00 am and after 8:30 pm.
Travel Policy
Particulars Tier 1 Tier 2 Tier 3
Entitlement for Hotel*
Actuals uptoRs. 1,500/-
Actuals uptoRs. 1100/-
Actuals upto Rs. 600/-
Meals(Applicable for same day return travel)
Rs. 350/-Rs. 300/-
Rs. 250/-
Travel Allowance - No bills required(Employee makes arrangement for lodging and boarding)
Rs. 375/-Rs. 300/-
Rs. 150/-
Particulars Tier 1 Tier 2 Tier 3
Entitlement for Hotel*
Actuals uptoRs. 3,000/-
Actuals uptoRs. 2,250/-
Actuals upto Rs. 1,250/-
Meals(Applicable for same day return travel)
Rs. 600/- Rs. 450/- Rs. 300/-
Travel Allowance - No bills required(Employee makes own arrangement for lodging and boarding)
Rs. 750/- Rs. 600/- Rs. 300/-
Executives and Sr. Executives Team Leaders and Asst. Managers
Tour Expenses – Ceiling Per day
e-Nxt Financials Limited
Personal vehicle for official TravelPersonal vehicle for official Travel
Four Wheeler: Rs. 9 per km.(Car capacity of 1.6 L and above, entitlement will be Rs. 12 per km).Two Wheeler: Rs. 1.75 per km.
Particulars Tier 1 Tier 2 Tier 3
Entitlement for Hotel*Actuals up toRs. 6,000/-
Actuals up to Rs. 4,500/-
Actuals up toRs. 2,500/-
Meals(Applicable for same day return travel)
Actuals uptoRs. 1,200/-
Actuals upto Rs. 900/-
Actuals uptoRs. 500/-
Travel Allowance - No bills required(Employee makes own arrangement for lodging and boarding)
Rs. 1,500/- Rs. 1,125/- Rs. 625/-
Manager to Sr Manager
Corporate, Support Functions, PDC, CPA, FAO, HRSS, Voice SupportCorporate, Support Functions, PDC, CPA, FAO, HRSS, Voice Support
Travel Policy
e-Nxt Financials Limited
Team Bonding
Team leader / Manager of a department can spend an amount of Rs. 75/- per employee per month on employee engagement activities like picnic, movie, lunch/ Dinner, etc.
Rules for spending:An Employee will be eligible for Rs. 75 per month.The team can spend it monthly or can accumulate upto March and celebrate a large event.No spending in advance.The expense must be approved by Business head.
Company does not take any responsibility of such arrangements/ event. The leader is advised to take full precaution and keep business sensitivity in
mind.
e-Nxt Financials Limited
Snapshot – e-Nxt day celebrationOur first Annual day was held on 15th December 2011.
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e-Nxt Financials Limited 36
Intranet - eXpress
Express is a platform and forum where all employees @e-nxt can come together. It to enhance Employee engagement through interactive activities. Through Express we intend to bring together Pan India employees with varied cultures and geographies and work under different verticals under one roof.
The link for the intranet is as follows: Intranet: http://192.168.15.75/IntranetTwo/Internet: http://203.201.252.134/intranettwo/
e-Nxt Financials Limited
Contact List
For any query or issue related to joining formalities please contact your concerned HR person. Other specific queries please follow these numbers. It is a good practice to resolve any query through proper channel. Follow these contacts by keeping your Line Manager and HR informed.* Contacts may vary during the course of time. Details can always be obtained through the board line number - +91-22-67627400
Contact Region/ Department Email Id Contact Number Contact Region/ Department Email Id Contact Number
Delphine Fernandes Corporate Recruitments Delphine.fernandes@e-
nxt.com 02267627407 Ask HR Queries Related to HR [email protected]
Pavitra Shetty Maharashtra, Goa & FAO [email protected] 02267627410 Bank Account Yogesh Salvi [email protected] 02267627536
Padmaja Navale CPA and Branch Ops- West
[email protected] 022 67627417
Attendance,Business Card, Email and
Domain generation Rinkel Serrao [email protected] 02267627536
Neetu Bhardwaj North [email protected] 9250002804 Conveyance/ Travel Madhuri Naik/ Sonal
Bhaskar
022-67627440/ 7433
Prachi Vanmali Gujarat, [email protected] 022 67627408 Confirmation Letter Subhash Kharat [email protected] 02267627522
Shraddha Palav MP, Chhattisgarh [email protected] 02267627438 Full and Final
Settlement Swati Tawde [email protected] 022-67627414
Mustafa Laskar Assam, North East, Orissa Mustafa.laskar@e-nxt 0361-2735275 –
76 ID-Card Nitin More [email protected] 02267627409
Pritha Raha West Bengal ,Bihar [email protected] 033-64511745 Internal Ethics Audit Team Mr. S V Deodhar [email protected]
Sangeetha Srimani Jharkhand sangeeta.srimani@e-
nxt.com 033-64511745 IT Helpdesk Central Team at Hyderabad [email protected]
Varaprasad Dasari Karnataka, Kerala varaprasad.dasari@e-
nxt.com 080-65393031 Medi-Claim/ Insurance Ms. Geeta intimationmumbai@medi
assistindia.com 9321988258
Ashok G Andhra Pradesh,Tamil Nadu [email protected] 9246332177 Mobile
Reimbursements Venkatesh Kounder [email protected] 02267627400/1
Carlos Murzello CPC [email protected] 2267627471
PF & ESIC (Creation, Transfer,
Withdrawal) Geeta / Shobha [email protected] 022-67627457/
7406
Prasad Pingulkar Voice Support and PDC [email protected] 02261317835 Salary slips/ Salary
issues Payroll team [email protected] 02267627444/6
e-Nxt Financials Limited
Thank You!