E-Learning Quality in Higher Education in Europe

European Quality Certification for eLearning Universities – Towards Quality and Innovation through eLearning

Prof. Dr. Ulf-Daniel Ehlers European Foundation for Quality in E-Learning, BelgiumUniversity of Duisburg-Essen, Germany

International Workshop on Quality Assurance of Distance and E-Learning

www.qualityfoundation.org - [email protected]

Prof. Dr. Ulf-Daniel Ehlers ::: European Foundation for Quality in E-Learning ::: [email protected]

Agenda

1. European Foundation for Quality in E-Learning

2. E-Learning in Universities

3. E-Learning Quality

4. Quality Certification for E-Learning in HE


EFQUEL Facts & Figures

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UK

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~ 90 Members from 23 countries All educational sectors 9 European networks: EDEN,

EuroPACE, EUN, EIFeL, MENON,EENet, EFMD, EKMA, ESIB


EFQUEL Fields of Activity

EFQUEL develops European quality services Quality project family:

QUAL-C: Quality Certification for eLearning in Adult Learning Centers

HEXTLEARN: Peer-Review for ICT in HE in Europe QMPP: Quality Management for Learning 2.0 ENGAGE: Quality certification for Game Based Learning UNIQUE: Certification for e-learning for HE Learnnovation

Conferences: Annual Conference Annual Members Forum

European Quality Service Portal (+LinkedIn Service): www.qualityfoundation.org

The EFQUEL Innovation Forum 2009Fostering Quality Through Creative Learnscapes

Date: 24-25 September 2009Place: Helsinki, Finland

The EFQUEL Innovation Forum 2009Fostering Quality Through Creative Learnscapes

Date: 24-25 September 2009Place: Helsinki, Finland


Special Interest Groups

3 Organisations from 2 Countries

Workplan submitted to Board of Directors

Special Interest Group Working Group

E-Learning in Higher Education

E-Learning for e-Health

Global Learning Quality

E-Learning in the Insurance Sector??


E-Learning in Universities

Chaging Faces of Higher Education?



ConceptConcept ComponentComponent ElementElement

virtualvirtual

Virtual LectureVirtual Lecture

Virtual ConferenceVirtual Conference

Virtual Seminar Virtual Seminar

Online CourseOnline Course

integratedintegrated

EvaluationEvaluation

Online tutoring, coachingOnline tutoring, coaching

Communication, Coop.Communication, Coop.

Self-StudySelf-Study

enrichedenriched

Interactive AssignmentsInteractive Assignments

Electronic ScriptsElectronic Scripts

Presentation SlidesPresentation Slides

VisualisationVisualisation

Online EvaluationOnline TestOnline EvaluationOnline Test

TelecoachingTeletutoringE-Moderation

TelecoachingTeletutoringE-Moderation

Online Group workOnline CommunicationOnline Group workOnline Communication

Virtual LaboratoriesInteractive PracticeOnline MaterialsInformation Systems

Virtual LaboratoriesInteractive PracticeOnline MaterialsInformation Systems

Interactive, Dynamic, StaticInteractive, Dynamic, Static

Un

iver

sity

of

Bas

el (

CH

)U

niv

ersi

ty o

f B

asel

(C

H)


E-Learning Strategies in HE

(based on Euler, Seufert 2001)(based on Euler, Seufert 2001)

Mixed Strategies

Mixed Strategies


E-Learning - Changing Faces of HE

From Distribution…

Learning Management Systems

Materials online

PresentationInformation

…to Collaboration and Reflection

E-PortfoliosWeblogs

Communication Collaboration

WiKisCommunities

Transmissive Learning

Expansive Learning


Two E-Learning Worlds

StandardContent

Individual Learning

LearningCommunity

No fixed Content/ Curriculum

Students are learning

with pre-formed knowledge

Students are learning

with pre-formed knowledge

Students work together in

(knowledge) communities

Students work together in

(knowledge) communities

(Schulmeister 2005)


E-Learning Quality

Changing Faces of Quality in Higher Education


Quality – Changing Faces in HE

Evaluation consortia

Teaching Reports

SelfEvaluation

Peer-review

Bench-marking

Assessment through students

Accredi-tation

Quality audit

Ranking

Quality Management (eg. ISO, EFQM)Quality Controll Quality Development

Change Management, Organisational Development, Interactive Management, Rational Decision Making, Organic Systems

Change Management, Organisational Development, Interactive Management, Rational Decision Making, Organic Systems


Quality Development Enabling individual and organisational growth through competence development and professionalisation.

Quality Culture & Professionalisation

Management

Process models

QM-HandbooksInstruments & Rules

Competences

ValuesIndividual &

Collective

Quality Management

CommunicationParticipation

Trust

Quality Committment

Attitudes

Top-Down Bottom-Up

Quality Culture

(based on European University Association 2006)


Quality For/ Through E-Learning

Quality through E-Learning

Organisational Change, Empowerment, Access to Education, Participation in the Information Society, Improving Digital Literacy

Quality through E-Learning

Organisational Change, Empowerment, Access to Education, Participation in the Information Society, Improving Digital Literacy

Quality for E-Learning

Quality Criteria, Strategies and Approaches, Improving the E-Learning Provision

Quality for E-Learning

Quality Criteria, Strategies and Approaches, Improving the E-Learning Provision


Quality Certification for



The Need for eL Quality Certification

Quality assurance is becoming increasingly important as ICT-based learning becomes more and more widespread in universities in Europe.

Looking at the current situation, ICT based learning is still a rather new phenomenon and that different “visions” of eLearning exist.

However - within Europe, a broadly acceptable Quality Accreditation system in eLearning within HE is absent despite the need to support HE in order to face the challenges presented by the emerging needs associated with the introduction of new technologies


UNIQUe – Ecology

CEL eLearning Program

Accreditation (EFMD)

CEL eLearning Program

Accreditation (EFMD)

MASSIVE(eLearning Programme

2005-2007)Institutional Peer review

Method/ModelImpact on Universities

ManagementServices

MASSIVE(eLearning Programme

2005-2007)Institutional Peer review

Method/ModelImpact on Universities

ManagementServices

UNIQUE Project(Socrates Programme

2007-2008)Institutional Accreditation

Converging criteriaAccreditation method

Joint effort

UNIQUE Project(Socrates Programme

2007-2008)Institutional Accreditation

Converging criteriaAccreditation method

Joint effort

EFQUEL SIG HE

EFQUEL SIG HE

HEXTLEARN(LLP Programm

2008-2010)System approach to

ICT use in HE & Quality Assurance

HEXTLEARN(LLP Programm

2008-2010)System approach to

ICT use in HE & Quality Assurance

European Peer Reviewers TeamEuropean Peer Reviewers Team


UNIQUe certifies ICT adoption and integration for learning in HE based on broad consensus from several initiatives.

UNIQUE involves HEIs into a collaborative benchlearning process on ICT adoption.

UNIQUe is based on a holistic model: pedagogies, technologies and support services.


Why is UNIQUE unique? (1/2)

UNIQUe is an accelerator for quality improvement and innovation.

Compared to other quality initiatives in the area of technology-enhanced learning, UNIQUe has a broader institutional approach and is not only related to e-learning. The Unique quality label builds on the broadest stakeholder involvement.

The UNIQUe process is structured in six very distinct stages and offers a formalised approach in each of the steps.


Why is UNIQUE unique? (2/2)

The Unique quality label provides an accreditation as a result, next to continuous quality improvement mechanisms.

The Unique quality label focuses on innovation. UNIQUe ensures continuous quality improvement since it is a diagnostic tool for self-assessment of the institution

The UNIQUe label benefits from an overall institutional framework already tested through the MASSIVE project and from the EFMD experience


UNIQUE Quality-Concept

LEARNING RESOURCES RESOURCES FOR LEARNING STUDENTS FACULTY (TEACHERS) TECHNOLOGY EQUIPMENT

LEARNING PROCESSES QUALITY OF THE OFFER (e.g. catalogues and services, learning

organisation) IPR MANAGEMENT PERSONAL DEVELOPMENT/ HR DEVELOPMENT + SERVICES

LEARNING CONTEXT/INSTITUTION COMMITMENT TO INNOVATION, (culture, R&D) INSTITUTIONAL STANDING, (e.g. Context and mission, Background and

experience, reputation in the eL community) OPENESS (e.g. Access, connections with the corporate word, contribution to

the community, international issues)


UNIQUE Quality-Concept

LEARNING RESOURCES RESOURCES FOR LEARNING STUDENTS FACULTY (TEACHERS) TECHNOLOGY EQUIPMENT

LEARNING PROCESSES QUALITY OF THE OFFER (e.g. catalogues and services, learning

organisation) IPR MANAGEMENT PERSONAL DEVELOPMENT/ HR DEVELOPMENT + SERVICES

LEARNING CONTEXT/INSTITUTION COMMITMENT TO INNOVATION, (culture, R&D) INSTITUTIONAL STANDING, (e.g. Context and mission, Background and

experience, reputation in the eL community) OPENESS (e.g. Access, connections with the corporate word, contribution to

the community, international issues)


The EFQUEL Award

Starting in 2009 EFQUEL will deliver an annual e-learning award to the best

UNIQUE universities.

Contact

Prof. Dr. Ulf-Daniel [email protected]

Thank you very much!…sign up for quality…

http://www.qualityfoundation.org

E-Learning Quality in Higher Education in Europe

Documents

changing faces

institutional

quality certification

quality assurance

unique quality

corporate

unique unique

international