Module 1 Medicines and the law
Module 1 Role of the health and social care workerUnder what
circumstances can you pass on confidential information?
In the interests of the well-being of the individual To comply
with the lawWhen you are filling in a report, what do you think you
should record?
FactsWhich of these scenarios do you think would be beyond the
boundaries of your role?
Lending the service user some moneyWhich three of the following
are the Common Inductions Standards?
Person-centred support
Equality and inclusion
Communicate effectively
Which six of these should be recorded in a report?
Accidents involving the individual
The date and time of the care session
Any financial transactions
Any medical intervention received
Medication given to the individual
Your signature
Which of these could be an objective from your Organization
Mission Statements?
Recognising each service user as a individual
Which two of the following should you do when writing a
report?
You should give an accurate factual account of events
You should use plain, uncomplicated language
Which three of the following statements about Common Induction
Standards are correct?
They provide you with the basic skills necessary to work in
adult health and social care
They place the needs of the individual at the heart of the
social care services.
They ensure that you are properly supervised and appraised
It is a requirement that you know how to access a complete list
and current copy of all organization policies and procedures?
True
Which of the following are three reasons why your organization
has policies and procedures about its purpose?
So you can carry out your role correctly and responsibly
As a direct result of the law
For safety reasons
Which three of the following are the purposes of record
keeping?
To provide an accurate record of what happened in case of a
dispute
To pass on information
To provide information for future planning
Team work is about maintaining the quality of care as it is
passed on to your colleagues?
True
Which three of the following are best positioned to give advice,
information and support about the organization, your role and the
role of others?
Your colleagues
Your manager
Your team members
Can you match each professional to the role they play in
supporting the individual?
Can refer individual to medical specialists Doctor
Provide care staff with support and training Care manager
Ensures decisions are made in the individuals best interest
Advocate
Ensures that the individual is not in an abusive environment
Social worker
Which two of the following statements about storage of
confidential information are correct?
Confidential information stored on laptops should be password
protected and kept in locked storage
Paper-based confidential information should always be locked
away.
Which three of the following are part of the code of practice
for social care workers?
Establish and maintain the trust and confidence of service users
and carers
Uphold public trust and confidence in social care services
Protect the rights and promote the interest of service users and
carers
How does the code of practice for social care workers affect
you?
To ensure my conduct does not fall below these standards
Module 2 Personal developmentWhich one of the following is most
important for your career advancement?
Improving your professional skillsCan you identify which of the
following should be emphasised as part of a performance
appraisal?
Your accomplishments Professional progress Your professional
goals Performance standards Performance measuresThe family and
friends should not be involved in the care of the individual
FalseHow should you reflect on the knowledge and skills that you
have learned at work?
Review new skills learned Identify areas where you can improve
Set yourself goals for improvementHow can you make the most of your
appraisal?
Prepare for the appraisal in advance Set future goals Identify
areas for improvementCan you identify which activities require good
communication skills and which require good literacy skills?
Literacy skills;
Completing a report Taking notes Keeping records Reviewing a
care planCommunication skills;
Listening to a supervisor Understanding individuals Building
relationships Speaking to a colleagueCan you distinguish the
personal skills from the specific skills?
Personal skills
Being patient
Building relationships
Explaining things
Appreciating others
Working well in a team
Specific skills
Food hygiene awareness
Infection control
Administering medicines
Which of these people can give you feedback on your work with an
individual in your care?
The individual The individuals doctor The individuals friendsCan
you identify which of the following are the most common ways you
can learn and improve?
By doing By asking questions By observing colleagues By
recognising mistakesWhat is an appraisal?
A formal review of your performanceIdentify the general skills
you require to be an effective care worker
Ability to work in a team Good interpersonal skills Ability to
communicate effectivelyWhich of the following can influence how you
work?
Your experiences Your beliefs Your attitudesWhy is supervision
important?
It determines if you are applying your skills properly It
enables your supervisor to provide you with immediate feedback It
provides you with an opportunity to talk openly with your
supervisorWhich of the following is the key benefit to learning how
to perform a task properly?
To develop good habitsWhich three of the following are typical
measures of learning?
Supervision
Written assessment
Verbal assessment
Which one of the following is most important for developing a
skill?
Practicing the skill repeatedly
Which three of the following sources of support are most useful
for helping you achieve your personal developments goals?
Supervision
Training sessions
Performance appraisals
Which of the following should be emphasised as part of the self
assessment?
Identifying your skills and knowledge
Which three of the following statements about feedback are
correct?
Feedback is an opportunity to learn
Feedback lets you know how youre doing
Feedback should be given immediately
Which three areas should you consider when you are trying to
identify a skills gap?
Your career goals
The future requirements of your job
The current requirements of your job
Which one of the following is used to measure functional
skills?
Assessment tool
Which of the following are three ways you should reflect on the
knowledge and skills that you haved learned at work? Set your goals
for improvement
Identify areas where you can improve
Review new skills learned
Which three of the following skills are transferable?
Multi-tasking skills
First aid techniques
Good interpersonal skillsModule 3 Communicate effectivelyWhich
of these actions can help you communicate with an individual?
Maintaining eye contact as your communicate Using objects, signs
and gestures for reinforcementTouch should never be use as a form
of communication?
False
Identify the two ways you can improve your ability to
communicate?
Give the individual time to understand what youve said
Use gestures and objects to reinforce what you sayWhich of the
following statements about communication are correct?
Communication is only effective if both participants are
involved Its important to be able to say what you mean and to be
understood by other people Some individuals in your care may not be
able to say what they mean or understand what you are sayingHow can
you communicate better with individuals when English is not their
first language?
Use gestures and pictures to reinforce what you are saying Learn
some key words of their first languageHow could you find out if an
individual has specific communication requirements or
preferences?
Check their care planIndividuals are allowed access the
information about them held by the care organisation. The law
states that:
The request for information must be made through the Records
Manager The Records Manager must check the identity of the
individual making the requestWhat does the Data Protection Act
state?
Records must be obtained legally Information must not be
destroyed Records must not be sent abroad Information must be
protectedWhat can you do if language is a barrier to
communication?
Find someone in your organisation who speaks the language Ask a
relative to act as an interpreter Use a translation serviceWho
should contribute to a communication profile?
The people who work with the individual The individual in your
care The individuals friends and familyWhich two of these
statements about communication profile are true?
A communication profile should be written from the point of view
of the individual
A communication profile should be updated regularly
Can you identify the two situations where you are allowed to
give out information about the individual in your care?
When it is required by law
When it is in the individuals interests
How can you become a more effective listener?
Ask open questions and offer choices to the individual Allow
individuals enough time to think and respond to what you say Repeat
back what youve been toldMatch the physical impairment to its
associated communication difficulty
Difficulty reading written communications Visual Difficulty
understanding verbal communication - Hearing Difficulty being
understood SpeechWhy is it important to communicate effectively
with everyone involved in the care and support of the
individual?
To learn about the individuals needs To ensure that each carer
will provide the same level of service To ensure all medical
information is passed onWhere can you find information on the forms
of communication preferred by the individual?
Care planWhat affects the communication process?
Ability of the people communicating The culture of the people
communicating The reason for communicatingWhich of these three are
situations that present barriers to communication?
The room is quite dark
The room is very warm
People are listening to loud music
Can you identify the three items you could use to make
communication with an individual easier?
Which three of the following statements about eye contact are
correct?
Avoidance of eye contact makes people uncomfortable
Eye contact confirms that the person is listening
Eye contact engages the person were speaking with
Which two of these are good rules for effective
communication?
Listen actively, confirming what youve been told
Maintain good eye contact, without staring
Can you identify the two ways in which you can overcome social
barriers to good communication?
Use unhurried, polite speech
Use gestures
When you are dealing with confidential records, you should make
sure that the information they contain are kept secure. Which three
of the following are useful security procedures?
Dont discuss confidential information where you can be
overheard
Add passwords to all electronic files
If you see unauthorised people reading files, report them to
your manager
Can you identify the two ways that you can encourage individuals
to communicate?
Add things that change regularly, such as calendars, to the
environment
Give them things that they can interact withModule 4 Equality
and inclusion
Can you identify which of the following are forms of
discrimination?
Race Gender Disability Age Religion Sexual orientationThe
Equality Act 2010 replaces previous laws relating to equality with
a single Act
TrueWhich of the following statements are true?
You must offer the same quality of service to all individuals,
regardless of their race, religion, sex or sexual orientation
Discrimination in the provision of health care is always illegal
Discrimination is less favourable treatment based on protected
characteristicsWhat does prejudice mean?
Making unfounded assumptions about peopleTreating everyone
equally means treating everyone the same?
FalseHow can you counteract common feelings about old age in
elderly service users?
By treating them with dignityWhich of the following statements
is true?
All individuals in care must have equal access to care
servicesWho should you contact if you find it difficult to report a
case of discrimination?
Your supervisor The appropriate authority Your managerThe
ethical values, assumptions and conventions taught to us by our
parents and the society in which we grew up. What is being defined
in this statement?
CultureWhich of the following statements are true?
Some women from ethnic minorities are uncomfortable if a man
they dont know is present in the room Lack of eye contact from an
individual from an ethnic minority does not necessarily mean
inattention or lack of respectCan you identify which five of the
following are common sources of support for information about
equality?
The internet
Your manager
Your supervisor
Books
Videos
In the care sector, what is the aim of the Equality Act
2010?
To ensure service user is provided with the same quality of
serviceModule 5 Principles for implementing duty of care
What must you do to fulfil your duty of care to the
individual?
Keep knowledge and skills up to date Protect their health and
wellbeing Respect their dignity Be open and honest Uphold
reputation of your professionWhat does a duty of care ensure?
Those providing care do so to the highest levels of safety and
qualityOnly your manager can raise concerns about poor practice or
abuse within an organisation
FalseWhen can a dilemma arise due to your duty of care?
When the individual decides to do something that you might
consider unsafeOnly you manager can raise concerns about poor
practice or abuse with an organization?
False
Can you match each term to its definition?
A wrong decision or wrong action Error
Anything unusual that happens to the individual Incident
Something that could have caused harm but did not Near miss
Any incident that leads to harm, loss or damage to people in
care Adverse event
Which of the following incidents should be reported immediately?
Individual receives the wrong medication
Module 6 Principles of safeguarding in health and social careCan
you match each type of abuse with the statement that best describes
it?
Misuse of restraints Physical Sexist behaviour Discriminatory
Verbal threats Emotional Use of pornography SexualWhich of the
following could be signs of physical abuse?
They may react inappropriately to specific people A history of
unexplained falls or minor injuries, bruises, abrasions and
burns.Can you identify the useful details often contained in
official reports on cases of abuse?
Shortfalls in practices Corrective actions Missed opportunities
Specific events Updates to the legislationWhich of the following
actions should you take if you suspect abuse is occurring?
Ask your manager for help in dealing with the situation Contact
the police if you suspect a crime has been committed Report your
suspicions to your supervisor, manager, senior manager, Social
Services or the Safeguarding teamWhat is the role of the carer in
responding to cases of abuse?
Record what the abused individual discloses Put changes to
workplace policies into action Report suspicions to management or
Social ServicesWhich of the following could be signs of financial
abuse?
They may have an inexplicable or sudden inability to pay bills
They may have a change in spending patternsWhat should be your
first concern in an emergency case of abuse?
Ensure the individual is safeWhich of the following statements
about reporting abuse are correct?
Carers have a duty of care to report all suspicions of abuse
Speaking out against abuse prevents a culture of silence from
developingCan you identify what you should do during an
investigation of abuse?
Support your service users Support your colleagues Follow the
support plan Cooperate with investigators Maintain privacyWhich of
the following statements about recording cases of abuse are
correct?
Information discovered during the investigation will be recorded
You should record the exact details of what an abused individual
discloses to youWhich could be considered signs of sexual
abuse?
A history of urinary infections Finger mark bruises on upper
arms and groin area Dressing inappropriately or improperlyWhich of
the following are considered financial abuse?
Theft FraudWhich of the following statements related to policies
for safeguarding individuals in care are correct?
The policies should reflect best care practices The policies
define carer roles and responsibilities The policies should adhere
to the National Minimum StandardsCan you identify the topics that
typically appear in a policy for safeguarding service users?
Reporting abuse Environmental safety Recruitment Complaints
procedures Whistle-blowing Visitors proceduresWhich five of these
factors increase an individuals risk of abuse?
Verbal communication issues Physical frailty
High dependency on carers
Not knowing ones rights
Isolation from the community
Abuse based on the individuals disability is known as what type
of abuse?
DiscriminatoryWhich two of the following statements about abuse
are correct? Denying an individual of their basic rights is a form
of abuse
By reporting and preventing abuse, you can help individuals
receive the help they need
Module 7 Person-centred support
Can you sort the symptoms of confused states from the
characteristics of depression?
Confused State
Hallucinations Disorientation
Slurred speech
Depression
Feelings of isolation Thoughts of deaths
Acute anxietyWhat two pieces of information would you find in an
individuals care plan? The individuals likes and dislikes What care
support the individual needs
Which five of these are stages in risk assessment?
Record the findings Identify the hazards
Identify who may be harmed
Consider existing precautions
Review and revise
Equipment and adaptations in the home such as chair lifts are
referred to as?
Assistive technologyIn which two ways can you help the
individual make informed choices? Ensure they understand all the
details of the decision they are about to make
Provide them with up-to-date and relevant information
Which of the following is a common sign an individual is
suffering from the early stages of dementia?
Impaired short term memoryWhich three of the following
statements about spirituality are correct?
Spiritual well being is fundamental to good emotional and mental
health We all have unique spiritual needs
Spirituality usually defines how we live our lives
Which three of the following are aspects of end of life
care?
Supporting people to die in a way that they choose
Providing support to minimise pain and suffering
Helping individuals to plan to say goodbye to loved ones
Which two of the following are mental exams used to help
diagnose dementia?
MMSE
6-CIT
What should you do if the individual cannot communicate their
spiritual or religious needs?
Ask family members what practices are important to the
individual
Which two of the following are legal requirements that govern
risk assessment? Employers must record the findings of risk
assessments
Employers must assess the risk to employees and other people
How should you address an individual in care?
Address them as specified in their care plan
When should a risk assessment be reviewed?
There is an accident or changed to a process
Which three of the following do you need to have in place in
order to plan for the individuals future? A clear vision of what
the individual wants
An understanding of how goals will be achieved
An understanding of the implications of achieving a goal
You should encourage the individual to participate in support
networks?
True
Which two of the following statements about dementia are
correct?
Dementia usually affects older individuals, especially those
over 65
Dementia is the gradual decline in an individuals ability to
think, remember and learn
Which of the following are two skills that you need to be a good
communicator? Be a good listener
Be observant
Module 8 Health and safety in an adult social care setting
Which two of these are rules should you follow when carrying a
load?
Make sure the load doesnt block your vision
Dont juggle the load to change your grip. Support the load, then
change grip
Which two of the following religions prohibit followers from
eating pork? Islam Judaism
According to COSHH regulations, what two pieces of information
must be recorded on a safety Data Sheet? The steps to take in case
of an accident involving the substance The precaution to take when
handling the substance
Care work can be particularly stressful as you are helping
people who may ne anxious, angry, depressed and facing serious
illness or disability?
True
Which of the following it is unlikely that your organisation
will have a security procedure for?
Extreme weather conditions
Which of the following are two measures for ensuring your safety
at work?
Regular contact with your supervisor
Security devices for raising an alarm
Which of the following is a traditional fasting period in the
Hindu religion?
ShivaratriCalcium, which found in dairy products, is
particularly beneficial for what?
Strengthening bones
Can you identify the six typical injuries that could be caused
by failure to follow the correct manual handling procedure?
Dislocation Tendon damage
Spinal disc injuries
Trapped nerve
Pressure sore
Proper sequence for washing hands?
1 Wet your hands
2 Apply cleanser
3 Create a lather
4 Rinse and dry
Which two pieces of equipment could you use to transfer an
individual from one level surface to another? Slide sheet Transfer
board
The main benefit of fibre in the diet is that it helps prevent
which of the following diseases?
Crohns disease
Which two of the following can a strict vegetarian can eat?
Sugar Pasta
Can you match the ways that substances can enter the body to
their description?
By breathing in Inhalation
By swallowing Ingestion
By a forceful breech of the skin Injection
By passing through the skin Absorption
You must always wash your hands before handling food. You should
always wash your hands immediately after you handle which three of
the following?
Raw egg Raw fish
Raw meat
Which three of the following pieces of information should be
contained in a Health and safety policy?
A risk assessment that identifies the hazards
The name of first-aiders and fire marshals
An evacuation plan for the building
What colour lid is on the container used to dispose of sharps
containing hazardous drugs?
PurpleWhat would you do first if you discovered a fire? Raise
the alarm
Which two of the following are responsibilities of the carer
when working with manual handling equipment?
Move individuals according to the care plan
Understand and follow safe working procedures
Which three of the following are allowed to administer medicines
through injection? Carers with specialist training
Nurses
Doctors
In which two of the following situations should you wear
gloves?
When coming in contact with infected or isolated individuals in
care
When coming in contact with blood, body fluids and wounds
Can you match the roles to their health and safety
responsibilities?
Employee Cooperates with others and uses personal protective
equipment correctly
Employer Provide training and adequate personal protective
equipment
Service user - Provides information for the health and safety
needs assessment
What are the three main fire hazards in the care
environment?
Open fire
Electrical appliances and sockets
Smouldering cigarettes
Can you identify the six typical hazards in a cares setting?
Trailing wires
Wet floors
Faulty appliances
Gas leaks
Intruders
Smouldering cigarettes
Transmission is one of the four elements needed for an infection
to spread. What are the other three?
Source
Host
Point of entry
Fruit and vegetables are a particularly good source of which of
the following
Vitamins
To ignite and continue to burn a fire needs which three of the
following?
Fuel Ignition
Oxygen
Can you identify the six types of health and safety records that
your organisation must maintain?
Safety procedures
Accidents
Training details
Risk assessments
Equipments inspections
Fire certificates
Employees should know where their nearest fire exit and assembly
area are? True
Which three of the following are proper practices for handling
and washing soiled or infected laundry? Decontaminate hands after
handling contaminated laundry
Separate infected laundry from regular laundry
Always wear disposable gloves and aprons
Which two of the following contain information about
safeguarding the health and safety of service users?
Your organisations policies
Your organisations procedures
Which one of the following foods are high in carbohydrates?
Rice
The bag used for disposing blood, urine and vomit is which of
the following colours? Yellow
What does LITE stand for? Load
Individual
Task
Environment
Which of the following statements about policies and procedures
for working with medication is correct?
Carers must follow all medical procedures set out in a service
users care plan
Which of the following statements about working with medication
in the care setting is true?
Each organisation has defined policies and procedures for
working with medication
Can you match each labels colour with the fire extinguishers
that best describes it? Red Wood, paper and fabric
Black Use for general and electrical fires
Cream Use for flammable liquid fires
Blue Use for general and plastic fires
Which three of these could be considered a means of
transmission?
Food and drink
Direct contact
Animals or pests
Food high in saturated fats Butter
Four good cooking practices
Defrost frozen meat thoroughly
Wash vegetables
Cook chicken thoroughly
What three steps can you take to reduce the spread of
infections? Wash your hands thoroughly
Avoid wearing jewellery or heavy make-up at work
Wear protective clothing when appropriateCan you identify the
five items that are clinical waste?
Urine containers
Contaminated pads
Colostomy bags
Blood
Disposable aprons
What five steps can you take to reduce the spread of infection
when handling food? Remove jewellery
Wash your hands thoroughly
Good personal hygiene
Avoid heavy make-up at work
Effective pest control
Five common reactions to hazardous substances? Asthma
Skin irritation
Cancer
Infection
Loss of consciousness
Which one of the following is an example of inadequate
hydration?
Difficulty swallowing
Typical signs of poor nutrition
Poor appetite
Easy bruising
Dental problems
Depression
Tiredness
Poor wound healing
Weight loss
Change in food preferences
Module 9 First Aid
Which five of the following would you expect to record in a
First aid report?
Date of incident
Name of casualty
Place of incident
Details of first aid administered
Details of injury
The CPR ratio of recue breaths to chest compressions is
different for children?
False
Burn types and its description
Full thickness affects all the skin layers and nerve endings
Partial thickness affects the top two layers of the skin
Superficial affects the outer layer of the skin
During CPR what is the ratio of rescue breaths to chest
compressions? 2 to 30
How long should you wait to call assistance if an Asthma
sufferers medication is not working?
5 minutes
There are two main categories of epileptic seizures Generalised
and Partial?
True
Heart condition to its description
Heart attack when a portion of the heart muscle is deprived of
oxygen and dies
Angina A temporary disturbance affecting the blood and oxygen
supply to the heart
Cardiac arrest a sudden stoppage of the heart
All incidents and accidents no matter how minor should be
recorded?
True
Cyanotic (Blue) skin is a symptom of what? Choking
What is the only accurate way of diagnosing a fracture?
An X ray
Types of bleeding to its description
Arterial bright red blood, which spurts out
Capillary blood oozes out
Venous darker red blood which pools
If someone is suffering from HYPOglycaemia and is still
conscious, what should you do?
Give then a sugary drink
Which three of the following should you do if the casualty is
unconscious?
Place them in the recovery position
Monitor levels of responsiveness
Check the airway and breathing
During the secondary survey, which three factors will identify
the cause of the injury or illness?
Signs
Symptoms
History and external clues
The primary survey is the foundation to emergency first aid?
True
Items of the first aid box Sterile adhesive dressing Sterile
disposable gloves Triangular bandage
Un-medicated wound dressing
Sterile safety pins
Guidance card
2x sterile eye pads
Sterile scissors
What two steps can you take to prevent accidents in the care
environment?
Check the temperature of bath and shower water
Use non-slip mats in baths, showers and bathroom floors
Which two of the following must you do if someone is suffering
from electric shock? Only approach if it is safe to do so
Turn the power off at the mains
First aid steps
Danger - 1 Response - 2 Airway - 3 Breathing - 4For which heart
condition should you commence CPR?
Cardiac arrest
What type of wound is caused by a jagged object?
Laceration
Which three of the following could cause a person to faint?
Lack of food
Pain or fright
Emotional upset
Which four pieces of information do you need to include in an
Accident Report Book?
Description of what happened
Date the accident happened
Details of person injured
Details of person completing report
A clot forming in one of the arteries supplying the brain can
have what effect?
StrokeWhen should the recovery position be used?
If the casualty is breathing and unconscious
Symptoms of shock Rapid shallow breathing
Thirst or dry mouth
Rapid weak pulse
Pale cold clammy skin
Cold and shivery
Effective ways to treat someone suffering from shock
Keep them warm
Get medical attention
Lay them down and elevate their legs
Moisten their lips
Reassure the individual
After how long should you call an ambulance when an individual
is fitting?
5 minutes
If a burn has blistered the skin you should always pierce the
skin? False
Not enough Insulin leads to a build up of sugar and is known as?
HYPERglycaemia
Signs and symptoms of Poisoning Loss of consciousness
Drowsiness
Vomiting
Diarrhoea
Chest pain
Breathing difficulties
Burns
Fits
Dizziness
Headaches