E-Government Policies, Strategies and Implementation

E-Government Policies, Strategies and Implementation

Jamal ShahinInstitute for European Studies, Vrije Universiteit Brussel

15:00 – 15:20, 21 December 2009

Jamal Shahin21 December 2009

eGovernment• Trends• Infrastructure to services to applications.• Towards governance.• Government for all.• Reshaping the public sector.

• Opportunities (and challenges)• Efficiency and effectiveness• Enhancing innovation• Engagement on a large scale


Routes to eGovernment

• Four steps:

VisionStrategy

ImplementationMonitoring


The European exampleCaveat: each region has specificities

• EU experience influenced by:

nature of the EUpolitical conditions

institutional environmentsocio-cultural issues

infrastructure


A European vision• The Internet, and other information

networks, have played a central role in the European agendas for the public sector since 1979...

• but the role has often been technologically, and not politically determined, leading to problems in implementation.


Vision 1.0: eEurope 2002• Bringing every citizen, home and school,

every business and administration online.

• Creating a digitally literate Europe, supported by an entrepreneurial culture.

• Ensuring that the whole process is socially inclusive, builds consumer trust and strengthens social cohesion.


Vision 1.1: eEurope 2005

CheaperFaster

More secure

Internet


Vision 1.9: eGov Action Plan

• Leaving no citizen behind.• Making efficiency and effectiveness a

reality.• Implementing high-impact key

services for citizens and businesses.• Putting key enablers in place.• Strengthening participation and

democratic decision making.


Vision 2.0: eGov Declaration

• User-centric eGovernment services.• Seamless eGovernment services. • Efficiency and effectiveness is

enabled.• Implementation is made possible by

appropriate key enablers and legal and technical preconditions.


Adapting to change

• Vision and strategy development is:Building technologies

Redesigning processesChanging mindsets


Building for change• Implementation of policy, strategy• Institution and infrastructure building• Training in:• Technologies• Processes• Mindsets

• User focus• Government employees are users too


Monitoring change• Monitoring of developments• Benchmarks• Clear objectives

• Gathering feedback• Good practice frameworks • Knowledge portals / platforms• Sharing experience• Learning from others


Recommendations• “eGovernment is not about technology”• Prepare for fundamental changes• Vision and strategy for implementation.

• Invest in skills, not only technology• Training is crucial.• Share knowledge across borders.

• Feedback and monitoring are vital• Global frameworks facilitate and

encourage.

E-Government Policies, Strategies and Implementation

Documents