E-Government in Lebanon: an overview and the action plan Presented by Tania Zaroubi ICT Project Manager Office of the Minister of State for Administrative.

e-Government in Lebanon: e-Government in Lebanon: an overview and the action planan overview and the action plan

Presented by Tania ZaroubiPresented by Tania ZaroubiICT Project ManagerICT Project Manager

Office of the Minister of State for Administrative ReformOffice of the Minister of State for Administrative Reform (OMSAR) (OMSAR)LebanonLebanon

Expert Group MeetingExpert Group Meeting on ICT Indicators Adoption and Data Collectionon ICT Indicators Adoption and Data Collection

Cairo 13-15 February 2007Cairo 13-15 February 2007

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e-Government framework

What has been achieved towards an e-Government status in

Lebanon?

The road ahead

Evolution of Lebanese e-Government projects

The Lebanese e-Government action plan

Presentation OutlinePresentation Outline

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Track 1: Infrastructure

Track 2: National Policies

Track 3: ICT Production Sector

Track 4: ICT for Human Capacity Development

Track 5: ICT for Social Development

Track 6: Business & Economic Development

Track 7: e-Government

Track 8: Media

Lebanese e-Government as a part of the Lebanese e-Government as a part of the National e-StrategyNational e-Strategy

The NeS Implementation Plan: 8The NeS Implementation Plan: 8 TracksTracks

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The Lebanese The Lebanese ee-Government -Government FrameworkFramework

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• Legalizing Electronic Information and Services

• Protection of Electronic Information

• Security of Electronic Services

PPrivacyrivacyAAuthenticityuthenticityIIntegrityntegrity of Informationof InformationNNon-Repudiationon-Repudiation

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The Lebanese e-Government StrategyThe Lebanese e-Government Strategy

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DATA CENTERSDATA CENTERS

NATIONAL INFRASTRUCTURE NATIONAL INFRASTRUCTURE FOR GOVERNMENT FOR GOVERNMENT

OPERATIONSOPERATIONS

GLOBAL INFRASTRUCTURE GLOBAL INFRASTRUCTURE FOR EMBASSIES, CONSULATES FOR EMBASSIES, CONSULATES

AND MISSIONSAND MISSIONS

P K IP K I

INFORMATION INFORMATION PORTALSPORTALS

SERVICES SERVICES PORTALSPORTALS

ENABLING ENABLING APPLICATIONSAPPLICATIONS

S e r v i c e sS e r v i c e s

NATIONAL ID OR NATIONAL ID OR e-GOV SMART CARDe-GOV SMART CARD

DELIVERY AND DELIVERY AND ACCESS CHANNELSACCESS CHANNELS

TELECENTERS

OutputInput

Internet WWW


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• ENABLING APPLICATIONS:• Government Email and Directory Services• Workflow, Document Management and Archiving• Information and Decision Support

• INFORMATION PORTALS:• Government Forms and Supporting Documents• Sector Specific portals – Tourism and Business

• SERVICES PORTALS:• Government to Citizen (G2C and C2G)• Government to Business (G2B and B2G)• Government to Employee (G2E and E2G)• Government to Government (G2G)

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• BUILDING NATIONAL CAPACITY:• Promoting Internet utilization by C and B• Developing and offering high quality and

affordable Internet services• Supporting national ICT industry and

promoting investments• Enhancing ICT curriculum at all education

levels• Setting up ICT training centers or academies

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• INTERNAL GOVERNMENT TRAINING AND CAPACITY BUILDING:• Promoting ICT knowledge for civil servants• Setting up ICT training centers in government institutes

• e-GOVERNMENT O & M STRUCTURE:• Government-wide central O & M unit • Ministry and agency specific O & M units• Establishing ICT cadre and salary scale in government


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What has been achieved …What has been achieved …Technical Framework . . .Technical Framework . . .

TelecommunicationsTelecommunications Modern cabling infrastructure throughout countryModern cabling infrastructure throughout country

Voice and ISDN services in placeVoice and ISDN services in place

Hundreds of servers (750+ across government) Hundreds of servers (750+ across government) and Thousands of computers and peripherals have and Thousands of computers and peripherals have been deployed (11000+ PCs across government).been deployed (11000+ PCs across government).

Phase I of national MAN infrastructure being Phase I of national MAN infrastructure being tested; Phase II and III already scopedtested; Phase II and III already scoped

2 Cellular operators offering GSM and GPRS services2 Cellular operators offering GSM and GPRS services

Computer NetworksComputer Networks Most ministries and agencies have a Local Area Most ministries and agencies have a Local Area Network in place using latest standards and protocols Network in place using latest standards and protocols

Government approved plans for privatizing MPT to Government approved plans for privatizing MPT to create Liban Telecomcreate Liban Telecom

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Technical / Services Framework . . .Technical / Services Framework . . .

System ApplicationsSystem Applications A number of A number of vertical applicationsvertical applications have been deployed have been deployed (MOF tax system , customs system. Cadastre land (MOF tax system , customs system. Cadastre land registration system, Port of Beirut DMS, National registration system, Port of Beirut DMS, National Archives indexing and optical storage system, Legal Archives indexing and optical storage system, Legal Decisions DMS, .. etc.)Decisions DMS, .. etc.)

Multitude of General Security applications developedMultitude of General Security applications developed

Some Some horizontal applicationshorizontal applications have been have been developed developed (Information offices, Informs portal, (Information offices, Informs portal,

government portal, Budget government portal, Budget System, ..etc.). Others in System, ..etc.). Others in the works include HR the works include HR database for the civil service, database for the civil service, personnel and personnel and financial system for agencies, ..etc.financial system for agencies, ..etc.

Other vertical applications recently completed includeOther vertical applications recently completed includeWork Permits, medical benefits and compensation Work Permits, medical benefits and compensation system for Government Employees (COOP) , system for Government Employees (COOP) , Commercial Registration systemCommercial Registration system

Customs system expansion to cover all ports Customs system expansion to cover all ports of entry (5 locations); Port tracker system application of entry (5 locations); Port tracker system application to address cargo manifest for port of Beirut. to address cargo manifest for port of Beirut.

What has been achieved …What has been achieved …

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Legal Framework . . . Policies and ProceduresLegal Framework . . . Policies and Procedures

Institutionalizing neededInstitutionalizing needed Removal of outdated technical controls and updating Removal of outdated technical controls and updating reformsreforms commercial code system commercial code system

Work on simplification of all government proceduresWork on simplification of all government procedures

Modernization of national tax systemModernization of national tax system

Work on new organizational structure of ministries Work on new organizational structure of ministries and autonomous agenciesand autonomous agencies


New public sector tendering law drafted along with New public sector tendering law drafted along with implementation decreesimplementation decrees

Digital Signature and other e-related legislation prepared Digital Signature and other e-related legislation prepared by MoET under EU-funded project under review by by MoET under EU-funded project under review by special parliament committee and near enactment.special parliament committee and near enactment.

ICT laws and regulationsICT laws and regulations IPR and online banking laws passed in 1999IPR and online banking laws passed in 1999

MoET EU-funded project

New Draft Laws (French System):1. Electronic Communications2. Data Privacy 3. Electronic signature Amendments to existing Lebanese Laws:1. Electronic contracts2. E-commerce and secure e-payments3. Cyber-crime 4. Consumer Protection 5. Intellectual property Rights 6. Domain Names

MoET EU-funded project

New Draft Laws (French System):1. Electronic Communications2. Data Privacy 3. Electronic signature Amendments to existing Lebanese Laws:1. Electronic contracts2. E-commerce and secure e-payments3. Cyber-crime 4. Consumer Protection 5. Intellectual property Rights 6. Domain Names

Also drafted by ICT Parliamentary Committee

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Legal Framework . . .Legal Framework . . . Policies and ProceduresPolicies and ProceduresICT Policy and StandardsICT Policy and Standards Policy and strategy document prepared in 1999Policy and strategy document prepared in 1999

Ministerial ICT committee appointedMinisterial ICT committee appointed by Prime by Prime Minister in early 2001 to handle national ICT matters Minister in early 2001 to handle national ICT matters with private-public sector partnershipswith private-public sector partnerships

Standards guidelines for ICTStandards guidelines for ICT projects in the public projects in the public sector preparedsector prepared


E-government strategy document completed and E-government strategy document completed and presented to Council of Ministers for approvalpresented to Council of Ministers for approval..

Capacity Building/Promotion/Operations Framework . . .Capacity Building/Promotion/Operations Framework . . .

Human resourcesHuman resources Good number of civil servants trained on ICT productsGood number of civil servants trained on ICT products (OMSAR has trained in access of 6500)(OMSAR has trained in access of 6500)

A sizeable number of civil servants have been trained A sizeable number of civil servants have been trained on on administration of ICT solutionsadministration of ICT solutions (some (some 450+450+ through through OMSAR projects)OMSAR projects)

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Capacity Building/Promotion/Operations Framework . . .Capacity Building/Promotion/Operations Framework . . .

Human resourcesHuman resources Assessments of ICT staff requirements for a number of Assessments of ICT staff requirements for a number of ministries and agencies have been made. ministries and agencies have been made.

Capacity building plansCapacity building plans With the support of the local industry continuous or in-With the support of the local industry continuous or in-service training plans are being achieved.service training plans are being achieved.

Draft of new ICT cadre and salary scale for government Draft of new ICT cadre and salary scale for government at large currently under reviewat large currently under review. .

The new Institute for Public Administration to play a The new Institute for Public Administration to play a key role in in-service capacity building.key role in in-service capacity building.

An E-SocietyAn E-Society ICT awareness campaigns by the governmentICT awareness campaigns by the government are being are being prepared as well as prepared as well as Multi-purpose community telecenters..

Private sectorPrivate sector ICT awareness through PCA PiPOP ICT awareness through PCA PiPOP initiative and media and organizing successful initiative and media and organizing successful conference and exhibitions such as Termium.conference and exhibitions such as Termium.


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The road ahead …The road ahead …

1.1. A “situation” map on all e-government related achievements A “situation” map on all e-government related achievements in the government is being formulated in the government is being formulated (The National Government Map)(The National Government Map)

2.2. All government services forms and their procedures involving All government services forms and their procedures involving ministries and agencies (4550) have been consolidated and ministries and agencies (4550) have been consolidated and documented – the foundations of the ‘digital nervous system’ documented – the foundations of the ‘digital nervous system’ for the Lebanese E-government. A ‘One-stop-shop’ point of for the Lebanese E-government. A ‘One-stop-shop’ point of information portal for these forms and procedures has been information portal for these forms and procedures has been developed – developed – informs.gov.lbinforms.gov.lb..

3.3. With 1 & 2, an With 1 & 2, an E-government Strategy and implementation E-government Strategy and implementation planplan has been formulated and presented to senior officials. has been formulated and presented to senior officials. Strategy and plan cover local, national and international e-Strategy and plan cover local, national and international e-government requirements. Sent to government requirements. Sent to Council of Ministers for Council of Ministers for endorsement.endorsement.

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The road ahead …The road ahead …

4.4. Initial implementation Initial implementation focus will be on revenue generating / cost focus will be on revenue generating / cost reducing applicationsreducing applications such as bill collections, tourism services and e- such as bill collections, tourism services and e-procurement applications. Percentage of increased revenues procurement applications. Percentage of increased revenues requested requested to be earmarked for an e-government fund.to be earmarked for an e-government fund.

5.5. Cooperation with and technology transfer from international ICT Cooperation with and technology transfer from international ICT conglomerates and consulting firms will be key throughout the conglomerates and consulting firms will be key throughout the implementation process.implementation process.

6.6. Work is to Work is to continue on gradually building the optimal ICT cadre in the continue on gradually building the optimal ICT cadre in the governmentgovernment to be able to handle ICT usage and administration to be able to handle ICT usage and administration requirements. requirements.

7.7. The general public, academia and business community will be involved The general public, academia and business community will be involved in the e-government implementation plan so as to reach an E-society in the e-government implementation plan so as to reach an E-society status in a timely manner. Expertise from Lebanese expatriates will status in a timely manner. Expertise from Lebanese expatriates will also be solicited.also be solicited.

8.8. Sharing knowledge and expertise with regional countries will also be Sharing knowledge and expertise with regional countries will also be keykey..

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Evolution of Lebanese e-Government ProjectsEvolution of Lebanese e-Government Projects

Donor-Guided Projects1994-00 Base

Beneficiary-Oriented Projects1998-04BackOffice

Citizen-Oriented Projects2002+FrontOffice

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Anticipated Start / Duration

Start Duration

e-Government Legal Framework

Legalizing Electronic Information and Services Q1 2004 1 to 2 years

Protection of Electronic Information Q1 2004 1 to 2 years

Security of Electronic Services Q1 2004 1 to 2 years

e-Government Technical Framework

National Infrastructure for Government Operations Q2 2004 3 to 4 years

Global Infrastructure for Embassies, Consulates and Missions Q1 2005 6 to 7 years

Public Key Infrastructure Q1 2005 continuous

National ID or e-Gov Smart Card Q1 2005 6 to 7 yrs

Standards & Branding Q1 2004 2 to 3 years

e-Government Data & Data Centers Q2 2004 2 to 3 years

e-Government Delivery Channels & Access Q2 1997 continuous

The Lebanese e-Government The Lebanese e-Government action plan action plan 1/21/2

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Start Duration

e-Government Services Framework

Enabling Applications (email, DS, WF/DMS, IDSS) Q1 1998+ 6 to 7 years

Information Portal Q1 2002 3 to 4 years

Service Portal Q2 2005 6 to 7 yrs

Government to Citizen (G2C and C2G) Q2 2005 6 to 7 yrs

Government to Business (G2B and B2G) Q2 2003 6 to 7 yrs

Government to Employee (G2E and E2G) Q3 2005 6 to 7 yrs

Government to Government (G2G) Q2 2003 6 to 7 yrs

e-Government Capacity Building/Promotions/ Operations Framework

Building National Capacity Q4 2002 continuous

Internal Government Training & Capacity Building Q1 1998 continuous

e-Government Operations and Mgmt Structure Q2 2004 6 to 7 yrs

The Lebanese e-Government The Lebanese e-Government action plan action plan 2/22/2

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• PRIORITY PROJECTS (1 to 2 years):• Legal Framework:

• Drafting and enactment of ICT-related legislation and regulation along with implementation decrees.

• Technical Framework:• Interconnecting through a secure network information

infrastructure central government bodies, a number of key ministries and several international offices.

• Services Framework:• Utilities subscription and billing services• Civil and criminal records• Completion of the online customs system• Residence and work permits for foreigners• Passport and visa petitions and issuances• Vehicle registration and excise tax payments

• Capacity-building / Promotions / Operations Framework:• ICT cadre and salary scale; ICT training; training centers;

promote e-gov strategy; complete O & M structure and staffing O&M central unit and a few field units.

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Useful web site resources:

http://www.informs.gov.lbhttp://www.e-gateway.gov.lb

http://www.omsar.gov.lb

Ms. Tania ZaroubiICT Project Manager

Office of the Minister of State for Administrative Reform (OMSAR)Lebanon

[email protected]

http://www.informs.gov.lb/

http://www.e-gateway.gov.lb/

http://www.omsar.gov.lb/

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Multi-purposeMulti-purpose C Community Telecenterommunity Telecenter3D Perspective3D Perspective

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PUBLICAGENCIES

WaterAuthorities

Sports CityAgency

LebaneseUniversity

NationalMusic

Institute

Regie

Administra

tion

Railways andPublicTransportationAuthority

NationalInstitute for

Bank DepositInsurance

Port ofBeirut

AgriculturalScientific

Research Authority

Cooperative ofGovernmentEmployees

ExecutiveCouncilfor MajorProjects

Council for

Execution of

Major Projects

for the City of

Beirut

PublicHospitalsManagementAgency

OGERO

Exhibition ofPresident

RachidKarame

Central Fundfor Social

Affairs

PublicAgency ofHousing

NationalEmploymen

t Agency

NationalSocial

SecurityFund

Agency for theEstablishmentandManagement ofIndustrial Zones

Internal Fund

for Technical

and Vocational

Education

Oil Refineriesat Tripoli and

Zahrani

SmallMunicipalities

Large

Municipalities

Controlled by the

Court of Audit

Beirut

MUNICIPALITIES

Central Fund ofthe Displaced

People

Council ofDevelopment

andReconstruction

CentralBank

SPECIAL PURPOSEAGENCIES

Agency for theOrganization of

South-WestSuburb of Beirut

City(Elissar)

Public Agencyfor

EncouragingInvestment

NationalArchivingAgency

National Councilfor Scientific

Research

The HigherCommission

forRelief

Council of theSouth

The NationalThe NationalGovernmentGovernmentMapMap

Ministry ofInterior

andMunicipalities

Ministry of ForeignAffairs andImmigrants

Ministry ofNationalDefense

Ministry ofTelecommunications

Ministry ofInformation

Ministry ofIndustry

Ministry ofFinance +

National Lottery

Ministry ofCulture

Ministryof Labor

Ministry of

Social Affairs

Ministry of Youth and Sports

Ministry ofPublic Works

andTransportation

Ministryof

Justice

Ministry ofPublic Health

Ministry ofEnergy and

Water

Ministry ofAgricultrure

Ministry of Economyand Trade

Ministry ofEnvironment

CIVIL SERVICEMINISTRIES

Ministry of Nationaland

Higher Education

Ministry ofDisplaced

Ministry ofTourism

Ministry Of National

DefenseCENTRAL

Presidency ofthe Council of

Ministers

CentralDisciplinary

Board

CivilServiceBoard

CentralInspection

Commission Court ofAccounts

ConstitutionalAssembly

Presidencyof the

Republic

ReligiousJudiciary

OMSAR

TheParliament

BODIES

The Internet…

www.informs.gov.lb

The Hotline…

1700

Informs launched on 21 January 2002Informs launched on 21 January 2002

1700 FORMS

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New Informs portal launched in September 2003New Informs portal launched in September 2003

4550 FORMS

+

extra services

E-Government in Lebanon: an overview and the action plan Presented by Tania Zaroubi ICT Project Manager Office of the Minister of State for Administrative.

Documents

egovernment track

egovernment status

government forms

b2g government

e2g government

c2g government

government email

media lebanese egovernment