e-government as Reform Tool-FIAS-21OCT2008-VA-2.0

To e or not to e?

The most important anticipated benefits of

e-government include improved efficiency,

convenience, and better accessibility

of public services.

Aligning e-Government with regultory reform

Whole-of-government approach with user-centric focus

e-Government services in Croatia – National and subnational

e-Crafts e-Company

e-Procurement e-Cadastre

e-Healthe-Education

e-Pension e-Registry(HITROREZ)

One-Stop-Shop is to enable users of the state administration services to satisfy all their needs in one place, without having

to know who is responsible for which document required by the process, or

needing to visit several places

HITROREZ: Evolution of the e-Gov for managing regulatory stock

20092006 2007 2008

Stock-taking e-RegistryInventory databaseIntegrated regulatory

system

Review (1) Legislative changesImplementation

RIA: fiscal focus Fully integrated RIARIA system development

e-Government solution for regulatory reform

Note: more information on www.e-guillotine.com

Internal Portal for document, content, and process management

Public Portal(e-Registry)

e-Registry – Regulatory system information in one place

• Improved access to regulatory information – Laws and by-laws

• Decrease cost and time of businesses/ citizens needed for finding of

regulations

• Increase transparency of the legal system – Division between all valid as

well as “in-valid” regulations

• Increase accountability of public administration through decrease of

interpretations and discretionary powers

• Establish a base for continuous monitoring of regulatory system

• Harmonized with Official Gazette

• Increase understanding of regulatory system through user-friendly

navigation and provision of consolidate legal texts

Proven e-government solution helps the stock-taking process

Croatian HITROREZ

Vietnam Project 30

Egyptian ERRADA project

More information: www.e-guillotine.com

Integrated regulatory system – e-Gov solution for better regulation

MONITORING &EVALUATION

PUBLICe-FEEDBACKSYSTEM

Official Documentation Referral source

e-GAZETTECourtRegistries

BENCHMARKING ANDSTATISTICS

- Internal (domestic)- External (international)

PUBLICe-CONSULTATION

- Administrative procedures- Licenses- Business conditions- Inspections/Controls- Fees- Forms- Company/Entity- … e-RIA

(managingprocess)

e-REGISTRY(managing stock)

OTHERINFO

IntegratedRegulatory

system

COST-BENEFITANALISYS

International best practices – RRMSTM solutions

• Blame it on technology! – Use e-Government as the excuse for needed regulatory changes

• Top-down approach – Start on the national level and then proceed down to the local level, both in e-Gov and Reform leadership

• Take it step by step, but have in mind to produce quick wins

• Go the whole way! – Start with providing information over the Internet all the way to full e-Government solution. In regulaotry reform, start with inventory but don’t ever stop with reforms

• Use common feature of e-Government and Reform Process – Be explicit, precise and timely (set deadlines)

• Keep it simple and people/officials friendly

• Integrate as much as possible – National vs. Subnational, Procedures vs. Regulations, Business vs. Citizens

Lessons learned