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Barkman
Roma Clarence
Sinu Thomas
Swarnim Sinha
Vivek Sriwastava
Yogendra Kumar
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To keep pace with the surrounding change,Govt. will need mechanism to respond tothese changes.
E is only a prefix, the core issue isGovernance.
The process of e-governance is just notabout digitalizing govt. information. It isabout bringing change in the stakeholders in
their processes.
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` governance is the exercise of economic,
political and administrative authority to manage a
countrys affairs.
` It is the art of public leadership.` Governance refers to the relationship between
civil society and the state, between those who rule
and those who are ruled and the government and
the governed.
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` Interaction between Govt. and citizens and Govt.
and business, and
` Internal Govt. operations to simplify and improve
democratic, govt and business aspects of the
governance.
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` To provide citizen access to information and
knowledge about political processes, services and
choices available
` To make possible the transition from passiveinformation access to active citizens participation
by
informing the citizens
Representing the citizens Encouraging the citizens to vote
Consulting the citizens
Involving the citizens
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` Gujarat started a little late the efforts to bring the
benefits of ICT in Governance.
` Gujarat first conceived a long term scenario for the
delivery of services and information to the citizens.` Gujarat laid more stress on networking than
computing power and application software.
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` Key areas were identified and were computerized,
this improved the delivery systems for the citizens.
` Created greater convenience for the citizens
through efficient interface which took the form ofcomputerized-supported counters like kiosks.
` For proper E-Governance all departments were
asked to prepare their IT action plan, with one
year focus and a five year perspective.
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` Rigorous training were given on computer devices
and related hardware for overcome of fear of new
technology.
` For maximum productivity , simplification ofprocedures and large scale delegation of power
was done.
` The implementation process started with the
electronic linking of all Government departments.
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Gujarat State Wide Area Network (GSWAN)
City Civic Centre-Ahmedabad Municipal
Corporation
Mahiti shakti- Citizen Service PortalTele Fariad (public Grievance Redressal)
Employment and Training
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Gswan interconnected all administration nodes at
the capital city of Gandhinagar, districts and
talukas.
The network also include the VSAT system atcentral control station (SC), enabling coverage of
remote locations in the state which are not a part
of designed network.
The network topology was conceived as three tierstructure and design.
It was an innovative example of using and
converging technologies for E-Governance.
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` The following facilities were provided by AMC to
the citizens-:
` Property tax;
` Vehicle tax;` Building plan;
` Birth application;
` Death application;
` License to shops.
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` These centers are being used for the payment of
utility bills.
` Opinion Poll on important issues pertaining to the
public.` Chat with ministers and Senior Officers of the
district.
` Lok-Upyogi Mahiti is a very important feature
which provides useful information for citizensbased on experience, case studies and
documentation of NGOs and other agencies.
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` This service is also called as Chief Minister Call
Centre for public grievances through
telecommunication.
` The process followed was-:` A uniform number ( ) for CMs Grievance Call
Centre was given;
` Citizen were able to deposit the complaint from
anywhere in the state by making a local call;` Complaint reached the CMs office the same day it
was processed.
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` For this a website named www.talimroigar.org was
dedicated, providing information for the
Jobseekers of Gujarat and also the Prospective
Employers.
` It was a highly useful and user friendly site
through which any jobseeker can register himself.
` The following are clickable links wher further
details can be accessed-:
` List of employment exchanges
` Check Registration Status
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` Apply For a new registration at excahange
` Rojgar Samachar
` Career and Vocational Guidance
` Information of notified vacancies` Search employee from exchange data
` Submit EMI returns
` Craftsman training scheme (CTS).
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Government Governance
It is an Institutional
Superstructure used to
translate politics into
policies and legislations
Is an outcome of
interaction of Govt.,
public service and citizen
throughout the political
process, policy
development, prog design
and service delievery.
Govt. are specialized
institutions that contribute to
governance. It seeks
citizens support but also
need active cooperation
from public servants.
It is the outcome of politics,
policies and programme
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Government Governance
Superstructure Functionality
Decisions Processes
Rules Goals
Implementation Coordination
Roles Performance
Outputs Outcomes
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` What are the characteristics of Government
Programme?
` ICT in public delivery of Govt services.
` Education, Health and Rural Development.` But ICT in Govt. sector demands vision, skills at
higher authority level and cooperation from all.
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` Shivaji Chatterjee, senior director, sales andmarketing, Hughes Escorts Communicationssays, "IT has a vital role to play in alltransactions that the government
undertakes. It helps the government cutred-tapism, avoid corruption, and reachcitizens directly."
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a situation where interaction with the Government
can be through one counter, 24 hrs a dayseven
days a week, without waiting in ueues at
government offices!
It is possible if the Governments are willing to use
electronic means such as internet.
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E- Government E-Governance
Electronic Service
Delivery
Electronic Consultation
Electronic Workflow Electronic Controllership
Electronic voting Electronic Engagements
Electronic Productivity Network societal
guidance
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Citizens
BusinessNGOs
Civil Society
CentralGovt
State Govt
Local Govt
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` To provide citizens access to information and
knowledge about the political processes, services
and choice available
` To make possible the transition from passiveinformation access to active citizens participation
by;
Informing the citizens
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Representing the citizens
Encouraging the citizens to vote
Consulting the citizen
Involving the citizen.` To make system more efficient, more effective,
and improve govt. processes.
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Novartis Foundation for Sustainable Development
Three distinct dimensions of Governance
. The form of political regime
2. The Process by which the authority is exercisedin the management of a countrys economic and
social resources; and
3. The capacity of governments to design,
formulate and implement policies and dischargefunctions.
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` such initiatives will help citizens learn about thevarious policies, processes and help-lines that thegovernment offers.
` With the help of IT, the government can process
citizen to government transactions such as thefiling of tax returns, death and birth registration,land records, etc.
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` Government
` Bureaucrats
` Public
` Policy Makers` Business
` Civil Society / NGOs
` Employees
` Contractors
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` To make system more efficient, more effective,and improve government processes.
In the nutshell
External Strategic Objectives : to fulfill peoples
need and expectation on front office side, bysimplifying their interactions with various online
services
Internal Strategic Objectives: To facilitate a speedy,
transparent, accountable, efficient and effectiveprocess for performing govt adm activities. Result:
Significant cost saving.
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Strategic Challenges
` Customized systems as no two govts can work
alike.
` Cooperation among various govts` Govt employees may fid it difficult to work under
changed systems
` Wider mindset
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` "Technology has become the driving forceof change in the modern world. It hasaltered our economic structures and the
ways we communicate. Technology - evenin small amounts - is helping communitiesovercome convention and tradition to takeleaps forward"
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the gap between those people with effective access todigital and information technology and those without. Itincludes the imbalances in physical access totechnology as well as the imbalances in resources andskills needed to effectively participate as a . In otherwords, its the une ual access by some members of thesociety to ICT, and the une ual ac uisition of relatedskills. The digital divide exists between groups of various genders, incomes, races and locations.[ ] The
term global digital divide refers to differences intechnology access between countries.