e Governance

E-GOVERNANCE

Overview1. Introduction

2. What is E-Governance?

3. World Bank definition of E-government.

4. Why E-governance?

5. Types of E-governance

6. In India: Initiatives

7. Advantages of E-Governance

8. Problems and Challenges

E-Governance

Electronics Act of governing

E-Governance : Controlling with authority through electronic means.

In simple words , E-Governance is nothing but a mediator between government and citizens. It is the use of a range of modern information and technologies by government to improve efficiency and provide services through use of Internet , mobile , local area network. In mid of 80s, Developed countries like US have gone for complete computerization

What is E-Governance?

•E-governance can be defines as▫use of information & communication ▫by government to enhance the range,▫quality of information & services provided ▫to the citizen in cost effective manner.

According to World Bank

•E-Government refers to the ▫Use of information technologies ▫That have the ability to transform relations

with citizens, businesses, and other arms of government .

▫ These technologies can serve better delivery of government services to citizens.

Why E-Governance?

1. citizen service

2. provide access to information to empower citizens

3. so that they can make better lives, for themselves and for the next generation.

TYPES OF E-GOVERNANCE

G2C G2E

G2B G2G

Types of E-governance

• G2C–Government to Citizen: G2C is transaction between government and citizens.

• It includes, Basic citizens services such as online registration of birth/death/marriage certificates Health care, education services etc.filing of income taxes• Example: The example of Government

to Citizens is that National Portal of India India.gov.in

TYPES OF E-GOVERNANCE

• G2B is transaction between government and Business.

• It includes ,Dissemination of policies, memos

etc.Government rules and regulations. Business information.Application forms, renewing

licenses ,registration , payment of taxes.

• Example: The example of Government to Business is that Business Portal of India Business.gov.in

TYPES OF E-GOVERNANCE

• G2E is transaction between government and Employee.

• It Includes, Online conference for employee Online trainingEmployee information

Example: The example of Government to Employee is that e-Training for Employees www.egovonline.net

TYPES OF E-GOVERNANCE

• G2G is transaction between between the central/national and local governments, and between government department and agencies and organisation.

• It Includes,Records by state governmentSchemes ,plan ,InitiativesExample: The example of Government to Government is that e-governance standard Portal ofIndia

http://egovstandards.gov.in

Types of Interactions in E-Governance

NEGP - E-Bharat under preparation Example of e-government strategy

National E-Governance Program

•Agriculture

•Municipalities

•Gram Panchayats (elected village administration)

•Common Service Centers (CSCs)

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• NEGP’s goal is the provision of improved, more convenient government services countrywide through on-line delivery at local service centers.

• NEGP is fully recognized as key part of national development plans.

• Involves central and all state governments. Will be led centrally and implemented locally.

• Will be implemented over an 8-year period (FY2006-2013) at a cost of roughly USD 4 billion.

• To be supported by proposed USD 1 billion Bank project in two phases

Example: NEGP – India’s E-Government stratergy

India’s NEGP : Scope of Outputs

E-CourtsTreasuriesNational IDNational GIS for planning

Other

EDI (customs & foreigh trade)E-BIZE-Procurement

Commercial TaxesExciseCompany affairs

Services to Business (G2B)

Common Services Centres: Single-window public service delivery points eventually reaching all the 600,000 villages in India State Wide Area Network SWAN: fiber optic connectivity up to block levelCountrywide State Data CentersAll India PortalNational E-Governance Gateway

Land recordsProperty registrationRoad transportAgricultureMunicipalitiesPanchayatsPoliceEmployment ExchangeEducationHealthFood Distribution & other welfare programs

Income TaxPassport, visa and immigrationE-Posts

Services to Citizens (G2C)

IntegratedStateCentral

CIC(Central Information Commission)

A citizen's concerns▫Unaware of the schemes being implemented

for economically backward people.▫Low level of literacy.▫Feel uncomfortable while using the facilities.▫Not aware of source of information.▫Concern related to market.▫No information on Educational

opportunities.▫No information on Job.

CIC(Central Information Commission)

▫Solution in the form of CIC:▫Government to Citizen(G2C) services

delivered from the CICs such as Birth and Death Registration Prices and other market information of

Agricultural produce Information on Educational opportunities Job portals etc. Effective and cheap medium for reaching the

masses. Know Your CIC helped to reduce corruption. Motivation and awareness camps for different

purposes.

Other CIC features

▫Providing PAN Status and On-Line PAN card Application by CIC- Dimoria.

▫Excursion to the 3rd Buddha Mahutsav at Tawang.

▫CIC Students Form PRIYA SELF HELP Group.▫An Exposer of online Election result. ▫Video recording of Interview of local prominent

person.▫Computer-Aided Paper less Examination

System (CAPES) Test.▫Online access of common entrance exam result

of eng and medical.

Suwidha

State wide project implemented in Punjab Objectives Provide friendly and efficient interface between government and citizens

Provide transparency in government operations

Provide timely and efficient service delivery

Improve quality of government services Falls in the government to citizens category

Suwidha A citizen's concerns Different branches for different services Not familiar with the procedures Unaware of the schemes being implemented

Not aware of source of information Has to frequently visit the branch to ensure movement of the case and to enquire the status

Services are not delivered as scheduled Has to visit many offices for a single service

Small payments require visiting banks for services

Suwidha•Solution in the form of Suwidha

▫ The citizen approaches SUWIDHA Queue Counter and gets the Queue Token number.

▫ On his turn at SUWIDHA Service Counter, he files his application.

▫ She/he is issued a receipt cum token number, which specifies the date of delivery of services. Each type of service has a pre-defined delivery time and system automatically calculates the service delivery date.

▫ All kind of payments for the fees etc can be made at the SUWIDHA counter.

▫ The application/case is then sent to the branch for action.▫ In between the citizen can track the case with the help of

SUWIDHA Token number through DialCITI (which is IVR based system) or website.

▫ The delivery of documents/processed case is made on the specified date. The delivery of the documents is also from SUWIDHA Delivery Counter.

Suwidha

•Other Suwidha features▫On the spot photograph capture wherever

required▫Information's on schemes and procedures▫Application forms available▫Provision of on the spot delivery of services

in cases where verification can be ensured based on the data available in the databases

▫Implemented in all 17 DC offices and 54 SDM offices of Punjab

Advantages

• Offers high speed in administration.

• Provides efficient and effective documentation of each step

in administration / government services.

• Achieves transparency in administration and thus reduces

corruption in administration.

• Creates a strong bond between public and government there

by reducing the existing gap between them.

• Provides the people a friendly environment for interaction.

• Ensures accountability in administration.

Advantages

Provides paperless offices.

Maintains consistency and integrating in decision making.

Plays vital role in policy making.

Enables government to work better, yield higher revenue

growth with less costs.

Provides an environment with which public can freely interact

with various government departments anytime, anywhere with

minimum effort.

Problems and Challenges

• Low Literacy in IT

• Financial Burden

• Security of information

• Lack of research support

• Lack of frequent updation and many more

REFERENCES• en.wikipedia.org/wiki/E-Governance• NEGP : en.wikipedia.org/wiki/National_e-

Governance_Plan• negp.gov.in/• SUWIDHA portal: http://suwidha.nic.in• Suwidha project details:

www.doitpunjab.gov.in/pdfs/projects/suwidha.pdf

• CIC portal: http://www.cic.nic.in/welcome.html

• CIC project details: http://beep.jepponet.dk/egovIndia/ShowCase.asp?CaseID=1492

Thank you