E-COMMERCE SUPPORT TECHNOLOGY STANDARD APPLICATIONartnet.unescap.org/tid/projects/tfforum_bs2_vy.pdf · E-COMMERCE SUPPORT TECHNOLOGY STANDARD APPLICATION IN VIETNAM Ms. Vu Nguyen

EE--COMMERCE SUPPORT TECHNOLOGY COMMERCE SUPPORT TECHNOLOGY STANDARD APPLICATION STANDARD APPLICATION

IN VIETNAMIN VIETNAM

Ms. Vu Nguyen Thuy VyMs. Vu Nguyen Thuy VyVietnam EVietnam E--commerce and commerce and

Information Technology Agency (Vecita)Information Technology Agency (Vecita)Ministry of Industry and TradeMinistry of Industry and Trade

EE--COMMERCE SUPPORT TECHNOLOGY COMMERCE SUPPORT TECHNOLOGY STANDARD APPLICATION IN VIETNAMSTANDARD APPLICATION IN VIETNAM

I. Policies on eI. Policies on e--commerce technology commerce technology standardsstandards

II. EII. E--commerce support technology commerce support technology standard applicationstandard application

III. Some related projects III. Some related projects IV. Challenges of eIV. Challenges of e--commerce support commerce support

technology standard applicationtechnology standard applicationV. RecommendationsV. Recommendations


I. Policies on eI. Policies on e--commerce technology standardscommerce technology standards1. 1. Ministry of Science and Technology

TCVN ISO 7372:2003 - Trade Data Element DirectoryTCVN ISO 9735:2004 – EDIFACTTCVN ISO 8601:2004 - Data Elements and Interchange Formats TCVN ISO/TS 20625:2002 – XML Schema Definition based on recommendations of EDIFACTTCVN ISO 14662:1997, Information Technology – Open-EDI reference ModuleTCVN ISO 6093:1985, Information Processing –Representation of numerical values in character strings for information interchange. TCVN ISO/TS 150000:2006 – ebXMLTCVN 7789 (part 1-6):2007 - Metadata Repository.


2. Ministry of Communication: Decision No. 20/2008/QD-BTTTT dated 09/04/2008 promulgating IT application standard directories in State agencies

3. Ministry of Finance and State Bank: Many legal texts guiding businesses unanimously use IT standards that are applicable to the sectors of card payment, inter-bank international transfer (such as ISO 8583, SWIFT, XML-based messages).


4. Ministry of Finance: 4. Ministry of Finance: many legal texts guiding IT performance and application in many legal texts guiding IT performance and application in customs activities (The Decision No. 1447/QDcustoms activities (The Decision No. 1447/QD--TCHQ dated TCHQ dated 23/02/2007 promulgated temporary regulations on formatting 23/02/2007 promulgated temporary regulations on formatting a number of remote ea number of remote e--customs declarations for customs customs declarations for customs information system). Presently, information exchange from information system). Presently, information exchange from local customs departments to General Department of Vietnam local customs departments to General Department of Vietnam Customs focused on web services and XML base on WCO Customs focused on web services and XML base on WCO Data model 2.0. Data model 2.0.

5. Ministry of Industry and Trade 5. Ministry of Industry and Trade the National technical regulation on EDI for issuing certificatethe National technical regulation on EDI for issuing certificateof origin of origin -- applied to agencies issuing electronic certificate of applied to agencies issuing electronic certificate of origin (eCoSys)origin (eCoSys)


II. EII. E--commerce support technology standard commerce support technology standard applicationapplicationVECITA conducted survey of about 50 agencies and big VECITA conducted survey of about 50 agencies and big enterprises:enterprises:

Awareness of eAwareness of e--commerce standards are still low. 43.5% of commerce standards are still low. 43.5% of 50 surveyed agencies and businesses knew those standards, 50 surveyed agencies and businesses knew those standards, 56.5% did not. Especially, the percentage of experts who 56.5% did not. Especially, the percentage of experts who know thoroughly eknow thoroughly e--commerce standard definition on commerce standard definition on electronic data interchange only accounts for 3electronic data interchange only accounts for 3--4% of 4% of respondents.respondents.A number of large enterprises have quickly approached and A number of large enterprises have quickly approached and deployed edeployed e--commerce technology applications to business commerce technology applications to business and manufacture activities. 72.9% of survey agencies and and manufacture activities. 72.9% of survey agencies and businesses applied ebusinesses applied e--commerce support technology commerce support technology standards.standards.


Purposes of ePurposes of e--commerce support technology standard commerce support technology standard applicationsapplications

NO. APPLICATION PURPOSES RATE1 Online transaction information Management 27.80%2 Accounting and Finance Management 15.90%3 Customer Relationship Management 12.70%4 Warehouse Data Management 11.30%5 Online Payment 10.10%6 Resource Planning 9.50%7 Supply chain Management 4.80%8 Other 7.90%


Percentage of ePercentage of e--commerce technology application in commerce technology application in businessesbusinesses

48.3%

9.7%

42.0%43.5%

11.6%

44.9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

XM L and o ther standards based o nXM L fo undat io n

ED IF A C T Established by businesses and o therstandardsA ppied Will apply


Methods of eMethods of e--commerce support technology standard commerce support technology standard applicationsapplications

2 0 %

7 5 %

5 %

Domestic integration International co-operation Self-dep


Business determination to eBusiness determination to e--commerce support technology standard commerce support technology standard application (estimated levels from 0 application (estimated levels from 0 –– 9)9)


III. Some related projectsIII. Some related projects1. EDI system of the Haiphong Port: 1. EDI system of the Haiphong Port:

Since 2003, Haiphong Port has officially applied this EDIFACT sySince 2003, Haiphong Port has officially applied this EDIFACT system to stem to connect with APM Shipping . After more than 6 months, EDI systemconnect with APM Shipping . After more than 6 months, EDI systemwas completely built and Haiphong EDI system of Haiphong Port hawas completely built and Haiphong EDI system of Haiphong Port has s effectively operated to exchange electronic data with large shipeffectively operated to exchange electronic data with large shipping ping agents such as MAERSK, MCC, HANJIN, MOL, WAN HAI, APM, etcagents such as MAERSK, MCC, HANJIN, MOL, WAN HAI, APM, etc……

2. ATM Switching System (Smartlink 2. ATM Switching System (Smartlink -- Banknetvn)Banknetvn)23th May 2008: Smartlink23th May 2008: Smartlink--Banknetvn system already completed the Banknetvn system already completed the connection of ATM: 42 banks more than 4.500 ATM with >9,2 millioconnection of ATM: 42 banks more than 4.500 ATM with >9,2 millions ns issued payment cards, 24.000 POS. After 3 months of official issued payment cards, 24.000 POS. After 3 months of official connection, there were about 400.000 transactions per month withconnection, there were about 400.000 transactions per month with the the total amount up to 840 billion VNDtotal amount up to 840 billion VNDATM switching system applies some standards such as:ATM switching system applies some standards such as:

Magnetic card with card standard according to ISO/IEC 7811Magnetic card with card standard according to ISO/IEC 7811Financial transaction using EDI according to ISO 8583Financial transaction using EDI according to ISO 8583…………………………………………


3. Electronic Data Exchange System 3. Electronic Data Exchange System of Unilever Vietnam and Metro Cash of Unilever Vietnam and Metro Cash & Carry& Carry

Implement from 2007, After 9 months Implement from 2007, After 9 months of building barcode mapping and of building barcode mapping and connecting technologies with each connecting technologies with each other via hubs, the data have been other via hubs, the data have been read, understood and automatically read, understood and automatically processed. After 1 year, Metro Cash & processed. After 1 year, Metro Cash & Carry examined and successfully Carry examined and successfully exchange invoices.exchange invoices.The main standard:The main standard:

Barcode EANCOM13 (GS1) Barcode EANCOM13 (GS1) standard to unify for each order standard to unify for each order and delivery product (Buyer order and delivery product (Buyer order the product via its barcode and the the product via its barcode and the Supplier will deliver the right Supplier will deliver the right product with its barcode), product with its barcode), GLN standard of GS1 organization GLN standard of GS1 organization for Buyerfor Buyer’’s code and Suppliers code and Supplier’’s s code. code. UN/EDIFACT and XML have been UN/EDIFACT and XML have been studied to apply in the near futurestudied to apply in the near future


4. Information and Technology 4. Information and Technology Development and Investment Development and Investment Company (Intecom)Company (Intecom)

Intecom under Multi Media Intecom under Multi Media Corporation (VTC) providing digital Corporation (VTC) providing digital content service, with activities such as content service, with activities such as VTC Game VTC Game –– game online, VTC game online, VTC Mobile Mobile –– services via mobiles, VTC services via mobiles, VTC News News –– magazines, VTC Paygate magazines, VTC Paygate ––electronic payment infrastructure for electronic payment infrastructure for digital content services on network digital content services on network and mobile, and mobile, VTC Paygate has:VTC Paygate has:

>13 million registered accounts in >13 million registered accounts in which more than 1,7 million which more than 1,7 million accounts that occurred topaccounts that occurred top--up up transactions, transactions, >1,2 million surplus accounts with >1,2 million surplus accounts with diversified Vdiversified V--coin establishment coin establishment resources including direct topresources including direct top--up, up, prepaid card, bank transfer, prepaid card, bank transfer, international payment, SMS, fix international payment, SMS, fix phone (premium 1900 dial phone (premium 1900 dial number).number).


5. Vietnam National Single Window (Customs 5. Vietnam National Single Window (Customs –– Ministry of Ministry of

Finance) Finance) ASWASW

6. Planning to provide 41 Online Public services related to 6. Planning to provide 41 Online Public services related to

Industry and trade (Vietnam EIndustry and trade (Vietnam E--Commerce & IT AgencyCommerce & IT Agency--

Ministry of Industry and Trade)Ministry of Industry and Trade)

7. Government e-procurement system project from 2009 – 2015 (MPI)


IV. Challenges of eIV. Challenges of e--commerce support technology standard commerce support technology standard applicationapplication

-- The communityThe community’’s awareness of es awareness of e--commerce common standards is commerce common standards is still low (43.5% of 50 surveyed agencies and businesses know thostill low (43.5% of 50 surveyed agencies and businesses know those se standards, the left do not)standards, the left do not)

-- EE--commerce training focuses on business skills commerce training focuses on business skills →→ lack of technology lack of technology human resourcehuman resource

-- Uncompleted legal system: lack of subUncompleted legal system: lack of sub--law documents guiding the law documents guiding the implementation of legal texts promulgatedimplementation of legal texts promulgated

-- Habit of shopping and conducting transactions in a traditional wHabit of shopping and conducting transactions in a traditional way ay


V. RecommendationsV. Recommendations1. For State agencies1. For State agencies

Complete and deploy legal textsComplete and deploy legal texts

Support enterprises in applying technology standards for eSupport enterprises in applying technology standards for e--commerce transactionscommerce transactions

Promote awareness raising activities on ePromote awareness raising activities on e--commerce in general commerce in general and on technology standards in particularand on technology standards in particular

2. For enterprises2. For enterprisesReinforce the manpower sources for eReinforce the manpower sources for e--commercecommerce

Improve the awareness of eImprove the awareness of e--commerce technology standards and commerce technology standards and the sense of related legal textsthe sense of related legal texts

Participate in eParticipate in e--marketplacesmarketplaces


THANK YOU FOR YOUR ATTENTION!THANK YOU FOR YOUR ATTENTION!

Vu Nguyen Thuy VyVu Nguyen Thuy VyVietnam EVietnam E--commerce and Information Technology Agencycommerce and Information Technology Agency

Ministry of Industry and TradeMinistry of Industry and [email protected]@moit.gov.vn

mailto:[email protected]

E-COMMERCE SUPPORT TECHNOLOGY STANDARD APPLICATIONartnet.unescap.org/tid/projects/tfforum_bs2_vy.pdf · E-COMMERCE SUPPORT TECHNOLOGY STANDARD APPLICATION IN VIETNAM Ms. Vu Nguyen

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