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E-commerce Berlin Expo - Yoav Kutner - OroCRM

Jan 13, 2017

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Page 1: E-commerce Berlin Expo - Yoav Kutner - OroCRM
Page 2: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Hallo!

Page 3: E-commerce Berlin Expo - Yoav Kutner - OroCRM

The Oro Team

Yoav KutnerCEO

Jary CarterCRO

Dima SorokaCTO

Michael BessolovVP, Engineering

Motti DaninoVP, Operations

Roy RubinAdvisor

Page 4: E-commerce Berlin Expo - Yoav Kutner - OroCRM

About Oro

Page 5: E-commerce Berlin Expo - Yoav Kutner - OroCRM

The Vision

Page 6: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Open Source

Flexibility

Customizability Ecosystem

Total Cost

Of Ownership

Open Source

Page 7: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Oro’s Technology Principles

• Extensibility

• Flexibility

• Maintainability

• Performance

• Security

• Deployment

Page 8: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Oro’s Technology Stack

• OroPlatform, OroCommerce and OroCRM

• PHP, MySQL, PostgreSQL

• Symfony2

• Backbone

• Elasticsearch

• OroCloud

• Docker

• Kubernetes

Page 9: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Fun facts

• Lines of code: 400 000+

• Cups of coffee: 200 000+

• Number commits: 80 000+

• Contributors: 150+

Page 10: E-commerce Berlin Expo - Yoav Kutner - OroCRM
Page 11: E-commerce Berlin Expo - Yoav Kutner - OroCRM

OroPlatform Features

• User and permission management

• Global search

• Entity management

• Report and workflow engine

• Navigation

• System configuration

• UI/UX controls

• More…

Page 12: E-commerce Berlin Expo - Yoav Kutner - OroCRM

• Web API with jsonapi support

• Field level ACL

• User level configuration

• Performance optimizations

• Workflow and automated processes management

OroPlatform Roadmap

Page 13: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Applications Built on OroPlatform

Page 14: E-commerce Berlin Expo - Yoav Kutner - OroCRM
Page 15: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Create a Better Customer Experience

Page 16: E-commerce Berlin Expo - Yoav Kutner - OroCRM

“Worldwide CRM Market

size grew 13.3% from

$20.4B in 2013 and will grow

to $36.5B in 2017”

(Gartner May 22 2015)

18.40%

12.10%

9.10%

6.20%

3.80%

50.40%

SalesForce SAP Oracle MS Dynamics IBM Other

CRM Market Share

Page 17: E-commerce Berlin Expo - Yoav Kutner - OroCRM

OroCRM Fits the SMB Needs

SalesForce

SAP/Oracle

SugarCRM

Zoho

InfusionSoft

OroCRM

Flexibility

Total Cost of Ownership

Page 18: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Multi-Channel

Page 19: E-commerce Berlin Expo - Yoav Kutner - OroCRM

360 Degree View of The Customer

Page 20: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Marketing

Page 21: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Workflows

Page 22: E-commerce Berlin Expo - Yoav Kutner - OroCRM

• Sales team management

• BI reporting and dashboards

• Social Integration

• Integration with leading ecommerce

platforms

OroCRM Roadmap

Page 23: E-commerce Berlin Expo - Yoav Kutner - OroCRM

OroCRM Downloads

0

10000

20000

30000

40000

50000

60000

70000

80000

90000

42186 42217 42248 42278 42309 42339 42370 42401 42430

Page 24: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Active OroCRM Installs

0

10,000

20,000

30,000

40,000

50,000

60,000

Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16

Page 25: E-commerce Berlin Expo - Yoav Kutner - OroCRM

The Oro Community

Page 26: E-commerce Berlin Expo - Yoav Kutner - OroCRM

OroCRM Pricing Model

Page 27: E-commerce Berlin Expo - Yoav Kutner - OroCRM
Page 28: E-commerce Berlin Expo - Yoav Kutner - OroCRM

OroCRM Customers

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Page 30: E-commerce Berlin Expo - Yoav Kutner - OroCRM

What is B2B Commerce?

• Business to business (B To B) is a type of commerce transaction that

exists between businesses, such as those involving a manufacturer and

wholesaler, or a wholesaler and a retailer.

– investopedia.com

• Business to Business Electronic-Commerce one business selling to

another business via the Web.

– PC Magazine

Page 31: E-commerce Berlin Expo - Yoav Kutner - OroCRM

5.5

12

0

2

4

6

8

10

12

14

2012 2020Source Frost & Sullivan

Global B2B Online Gross Sales Volume (Trillions)

Page 32: E-commerce Berlin Expo - Yoav Kutner - OroCRM

“U.S. combined spend on Commerce and Order Management

platforms will grow at an annual compound growth rate of

10% in the next 4 years from $1.4B in 2014 to $2.1B in 2019.”

– The Forrester Wave

Page 33: E-commerce Berlin Expo - Yoav Kutner - OroCRM

B2B e-Commerce Use Cases

• Self served model.

• Buyer Sales Person interaction

• Market place

Page 34: E-commerce Berlin Expo - Yoav Kutner - OroCRM

B2B Commerce Gaps

Hybris/Intershop

Magento

Oracle/ATGIBM/WebSphere

NetSuite

OroCommerce

Cloud Craze

Total Cost of Ownership

Flexibility

Page 35: E-commerce Berlin Expo - Yoav Kutner - OroCRM

“Demandware, Digital River, MarketLive and Elastic Path do

not have the capabilities to support complex B2B needs. They

were all included though in the B2C wave report.”

– The Forrester Wave

Page 36: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Why OroCommerce?

• Corporate Accounts

• Multiple Websites

• Personalized Catalogs

• Multiple Price Lists

• Configure-to-Quote and Quote-to-Order Workflows

• Quick Order Form

• Store Frontend Optimized for B2B Buying Experience

• B2C-style branded frontend and experience

• Mobile Optimized Buyer and Sales Representative Experience

Page 37: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Beta 1 is Now Available

Page 38: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Corporate Accounts

Page 39: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Personalized Catalogs

Page 40: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Multiple Price Lists

Page 41: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Quick Order Form

Page 42: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Store Frontend Optimized for B2B Buying Experience

Page 43: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Configure-to-Quote and Quote-to-Order Workflows

Page 44: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Configure-to-Quote and Quote-to-Order Workflows

Page 45: E-commerce Berlin Expo - Yoav Kutner - OroCRM

OroCommerce Roadmap

• Fully personalized customer experience

• Built-in flexible content management

• Contract pricing

• Configurable payment term levels

• Sales Rep view and tool bar

• Mobile Optimized with Buyer and Sales

Representative Experience

• Reports, dashboards and data insights

• websites/Multiple Websites (inc.

catalog-only websites)

• Multi-business / multi-brand

Page 46: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Announcements

• OroCloud

• OroCommerce GA release

• Pricing Model

• Oro B2B event

Page 47: E-commerce Berlin Expo - Yoav Kutner - OroCRM

Danke schön!