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E-Commerce overview
1.1 Definition of e-commerce
1.2 Brief history of e-commerce
E-Commerce categories
2.1 Two major categories
2.2 Other categories
Benefits of e-commerce
3.1 Benefits to organizations
3.2 Benefits to consumers
Business applications
Online shopping
Interesting facts and figures
Summary and conclusion
References
E-Commerce or Electronic commerce is a
process of buying, selling, transferring or
exchanging products, services and information
via electronic and computers
1980s
The growth and acceptance of credit cards
Automated teller machines(ATM)
Telephone banking
Airline reservation system
2000s
Many European and American business
companies offered their services through the
World Web Wide
Since then, People began to associate a word
“e-commerce”
Two major categories
Other categories
Business-to-consumer (B2C):
Online transactions are made between
businesses and individual consumers. E.g.
Amazon.com; e-Bay.com
Business-to-business (B2B):
Businesses make online transactions with
other businesses
Consumer-to-consumer (C2C)
Mobile commerce (m-commerce)
E-learning
E-government
Benefits to organizations
Benefits to consumers
Global reach
Cost reduction
Supply chain improvements
Customization
Improved customer relations
More products and services
Cheaper products and services
Instant delivery
Information availability
Participation in auctions
Instant messaging
Online shopping
Online banking
Shopping cart software
Electronic tickets
Online shopping is the process of buying goods and services from merchants who sell on the internet
Online consumers are evenly split between men and women and tend to be better educated, younger, and more affluent then the general population
Advantages
24-hour access
Ability to comparison shop
The in-home privacy
Variety
In every 1.2 seconds, a Canadian makes a
purchase with their PayPal account
Ninety percent of Canadians do their online
shopping exclusively from home and only one
percent of Canadians shop online exclusively
from work
Experts predict that online sales will reach US
$328 billion by 2010
e-Commerce has now become a key
component of many organizations in the daily
running of their business
As the internet and in turn e-commerce has
developed, and continues to evolve and grow,
it is vital that any organization, in any
particular industry, must base its strategic
planning around such a rapidly growing
medium
http://en.wikipedia.org/wiki/Electronic_commerce
http://www.wikinvest.com/concept/E-Commerce
http://ezinearticles.com/?Types-of-E-Commerce&id=2002490
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