This is to certify that Printed on 21 October 2014 Has achieved the Effective from 17 Oct 2014 Registration number Certificate number GR754042560TR TALITA REDELINGHUYS 9980049102004745 Constantinos Kesentes PEOPLECERT Group General Manager Panorea Theleriti PEOPLECERT Group Certification Qualifier ITIL® Intermediate Certificate in Service Operation ITIL, PRINCE2, MSP, M_o_R, P3M3, P3O, MoP and MoV are registered trade marks of AXELOS Limited. AXELOS, the AXELOS logo and the AXELOS swirl logo are trade marks of AXELOS Limited. The terms governing the issue of this certificate and its validity can be confirmed via www.peoplecert.org.