This is to certify that Printed on 10 May 2015 Has achieved the Effective from 12 Apr 2015 Registration number Certificate number GR750164791GS GOVIND KUMAR SHARMA 9980092687659536 Constantinos Kesentes PEOPLECERT Group General Manager Panorea Theleriti PEOPLECERT Group Certification Qualifier ITIL® Foundation Certificate in IT Service Management ITIL, PRINCE2, MSP, M_o_R, P3M3, P3O, MoP and MoV are registered trade marks of AXELOS Limited. AXELOS, the AXELOS logo and the AXELOS swirl logo are trade marks of AXELOS Limited. The terms governing the issue of this certificate and its validity can be confirmed via www.peoplecert.org.