DUTY LIST OF OFFICERS IN CCM’s OFFICEscr.indianrailways.gov.in/cris/uploads/files...DUTY LIST OF OFFICERS IN CCM’s OFFICE CCM Overall Incharge for functioning of Commercial Department

DUTY LIST OF OFFICERS IN CCM’s OFFICE

CCM Overall Incharge for functioning of Commercial Department of South Central Railway

CCO Claims for compensation for the loss, destruction, damage, deterioration or non-delivery of animals or goods booked by rail-policy and suits & summons relating to Claims.

Monetary limit of Station Pay orders issued in settlement of compensation claims.

Policy dealing with open/assessment delivery. Working of claims offices and mobile claims offices. Matters relating to lost property office/auction of

unclaimed goods. Policy in regard to seals of wagons, lead seals, metal

tape seals. Policy in regard to damage by wet, provision of

tarpaulins, inter railway movement of tarpaulins, census of tarpaulins.

Policy in regard to issue of shortage/damage certificate.

Monthly claims prevention reviews. CP Meetings and drives. Policy to be followed in disposal of claims cases arising

out of non-compliance of packing condition. Tracing of unconnected and missing

wagons/consignments. E.P.Locking and riveting of wagons. Policy dealing with compensation claims in respect of

‘POL’ traffic. Delivery of perishables. Packing, Labelling and marking of goods, parcels etc. Satisfaction of Court Decrees (Sec.82 CPC) pertaining

to claims for compensation. Audit Paras pertaining to Claims. Court cases relating to freight. Parliament Questions,MP/MLA representations

relating to Claims. Goods refunds. Coaching Refunds. RCT cases relating to Sec.124 & 124 A cases. 24.Consumer Protection Act Cases. 25. Representations regarding waival of

demurrage/wharfage charges. 26.All matters relating to Refunds & Claims including

refund of Demurrage and Wharfage. CCM/PS

Consultative Committees – NRUCC, ZRUCC, DRUCC, SCC (Station Consultative Committees).

Passenger Amenities, Works Programmes, Waiting Hall, Waiting Room, Cloak Room, Circulating area, FOBs, Concourses, Drinking Water facilities at stations, Retiring Rooms, Facilities for Physically Challenged persons. Provision of Lifts and Escalators, PCO/STD/ISD Booths, Parking Contracts.

Reservation of berths policy, Emergency Quota. Intermediate station quotas, Defence, Foreign Tourist

quota, Travel Agencies, HOR facility, Demand of reserved accommodations.

CCTV, Public Address System, Announcement system, signages at stations, pictograms, display boards, Notice in compartments, Commercial Publicity.

Licenced Porters, Wheel Chair, Stretchers, Monitoring of Porters’ Work, Uniforms, Badges, Coolie shelters.

Complaints of all nature from passengers, complaint books, Monitoring Cell, Press Cuttings, Analysis of complaints.

Manpower planning – Surrender of Posts. Customer Care and Courtesy, Training of Frontline

staff, Establishment, DAR, Creation of posts, filling of vacancies, Staff matters.

Opening/Closing of a halt station, Upgradation, Flag station, Commission to Halt Agent, Naming/change of stations.

City Booking Agency/Out Agency. Cleanliness Policy. Policy on the subject of Ticketless travel, Complaints

and Suggestions. Ticket checking, Security and Safety of passengers,

IAG, TS Scheme, GRP/RPF manning staff, Announcement in trains, Survey and feedback on trains, Co-ordination with GRP/RPF for unauthorised hawkers/beggars at trains and station premises, ACP, Roof traveling, Co-ordination for design of coaches, Bed rolls, Rajdhani/Shatabdi trains, Touts and anti-social elements, Music in trains, customer satisfaction.

Change in Headquarters of TTEs and Conductors. Unauthorised entry in trains. Drive against Ticketless travel – To deal with the

subject of drive against ticketless travel, to draw monthly programme of massive checks against ticketless travel fixed. Examination of Chief Ticket Inspectors’ Report dealing with analysis of Ticket checking.

Restriction for travel by certain Mail/Express trains. Rail Travel Coupons to accredited press

correspondents, Cameramen and touring Government officials.

Shortage of change at stations. Opening of Bookstalls and award of contracts thereof. Royalty/Lumpsum licence fee and security deposit etc.

in connection with bookstalls contracts. Type of literature to be sold at. Books banned by Ministry of Home Affairs or State

Governments prescription on publications. Rail Yatri Niwas. Periodical Census.

CCM/PS Public Grievances. Bedrolls. Parliament Questions, MPs/MLAs representations

related to General branch and co-ordination with other sections for final reply.

Establishment matters of staff. ATMs CATERING Contracts policy regarding award of refreshment

rooms/restaurants, stalls and vending contract, examination of agreements.

Reservation Policy regarding award of contracts. Complaints against catering contractors. Policy regarding prevention of subletting of contracts. Fixation and recovery of licence fees and other charges

from contractors at D, E & F category stations. Policy regarding issue of passes to contractors/IRCTC

licensees. Charges of edibles other than standard items sold by

contractors. Catering arrangements in the event of late running of

trains and at Accident sites Inadequacy or absence of catering arrangement on a

Section/State. Complaint book at catering establishments. Sale of milk and milk products – policy regarding. Quality & Quantity of food and standards of service in

catering. Fixation of tariff and its review from time to time. Co-ordination with IRCTC matters related to Catering,

Revenue sharing, and other matters. CCM/PM Booking Policy.

Enquiry Offices, IVRS(Train Enquiry), Face to Face enquiries, NTES.

Additional trains, Special trains (Summer & Holiday), Augmentation of coaches, New trains, Stoppage of Passenger carrying trains etc.

PRS locations and Development, Change in software. SPTM, UTS, Platform Tickets Vending Machine,

ATVMs, Smart Cards, Coupon Validating Machine, Credit cards, POET.

Planning, management, operation and marketing of the palace on wheels.

Non-availability of tickets. Passenger Profile Management (PPM) Passenger analysis of Reserved and Un-reserved

segment. Parliament Questions, MP/MLA references related to

PRS/UTS etc. Closure of uneconomic Branch lines. Military traffic. Examination of Traffic survey reports.

CCM/FS

CONCOR, setting up of CFS/ICD. Freight Forwarder Scheme – Parcels and Goods. High Profit Yielding Traffic: i) Identification of, ii)

Watching the loading and earnings from. Parcel Traffic. Special Schemes for development of Parcel Traffic. To organise meetings of -Marketing and Sales Officers

of the Railways with the Railway Board. Refrigerated Vans. Marketing – MCDO. Matters relating to VPs/VPUs. ‘Own Your Wagon’ scheme. Examination of commodity surveys conducted by

Railways. Commercial Manual (Compilation, Printing and

distribution of). Revision of Indian Railways Act, 1989. Mechanical handling. Weigh Bridges. Parcel Specials. Commercial Appreciation Reports on Marketing. Business Plan for Freight services. Leasing of SLRs. Free time and demurrage/wharfage rules. Siding charges – notification of all India

train/shunting engine hour cost. R.R.T. Round the clock working in sidings. Issue of notifications regarding ‘Notified sections’. Pre-payment of freight. Delivery of goods. Partial delivery of goods. Undercharges in freight. Wagon Registration fee. Payment of freight through Credit Notes, Cheques,

Bank Drafts. ‘Weight Only’ system. Weighment of wagons. Delay in issue of RRs. Computerisation of RRs. Underweighment and misdeclaration of consignments. Working hours in Goods sheds. Booking of cattle. Award of goods handling contracts. Goods shed facilities. Rules for carriage of dangerous goods. Licensing of Railway land as Commercial Plots. Classification of commodities. Packing conditions of commodities. Minimum weight conditions of commodities. Registration of wagons. Commercial Committee’s reports and proceedings. Station to station rates. Misdeclaration and underweighment of goods.

CCM/FS

Routing of traffic. Special rates. Inflation in chargeable distance. Junction distance tables. Rules regarding booking of bulky goods. Specific gravities of POL products. Haulage charges for special types of wagons. Research and review of Goods freight and Parcel rates. Parliament Questions,MP/MLA representations

relating to Freight Marketing. Audit Paras pertaining to Freight Marketing. Reweighment of wagons at destination station-policy. Commercial formalities in respect of diversion of

wagons. Policy dealing with rebooking of wagons. Monthly Commercial Appreciation Report, Commercial

PCDOs. SCM/Reservations Establishment matters of Gr.C & Gr.D staff; Gazetted

Receipt and Despatch Section Stores, Stationery, Imprest cash etc. Computer, Xerox/Roneo, Typing section MCDO section Public Complaints Passenger Earnings Distribution of quotas, Review of utilization of quotas Representation for quotas of berths/seats EQ allotment Arranging train accommodation for VIPs and Special

persons/groups. RTSA, TBA, Out Agencies LTC etc., verification Planning for holiday specials, new trains etc. Demand for new trains, stops etc. Tourism matters Passenger Information System Naming, Opening and Closing of Stations-Alphabetical

code/Numerical Code Passenger Halts, Flag stations Train Services. MP, MLA and other important references,

Parliamentary Questions. SCM / General Ticket Checking Earnings

Ticket checking matters including management of HFS, Anti tout activities

Railway Magistrate related matters Co-ordination with RPF and GRP RTI Act matters, Bookstalls, STD/ISD booths, Misc. stalls Coin Operated weighing machines ATMs Bedroll matters including liaison with IRCTC Licensed Porters Car/Cycle Parking Inspections of Officers Movement of Cash Chest, Bank deposit of Railway

cash etc. EFT debits, Loss of cash etc. Commercial Publicity Expenditure Budget POM, PNM, ZRUCC, MP Meetings etc. Visits of Committees GM’s Annual Report Audit References, Draft Paras, Spl.Letters Sanitation & Cleanliness, Categorisation of stations MP, MLA and other important references,

Parliamentary Questions Secy to CCM Establishment matters relating to Gazetted.

Training (Gazetted and Non-Gazetted). Inspection Notes of GM, AGM and PHODs/HODs. CRs of Group ‘C’. All matters of vehicles pertaining to CCM,CCM/PS &

CCM/FS. Awards. Punctuality (Trains). Ticket Checking. Monitoring of leased VPs, Assistant Guard Compartments

and SLRs. Group- D staff management. Any other matters entrusted by CCM.

ACM/Catg All Catering Matters PS Gr.I (Gaz) to CCM

ACRs of Staff Training of Staff & Officers Re-organization/Distribution of work etc./Gazetted

Note: 1. The subjects viz., Work Study Report, Audit References, Draft Paras,

Spl.Letters, Manpower Planning, RTI Act matters, Matters pertaining to selection of Group ‘C’ and ‘D’, Passenger Amenities, Works Programme, Station Plans will be directly dealt by Dy.CCM(G)/CCM(PS).

2. The nodal Officer for MP, MLA and other important references, as well

as for Parliamentary Questions will be Dy.CCM/G. However, each of the SCMs will promptly handle any such matter, if marked to him directly by CCM/CCM(PS)/Dy.CCM(G) and put up reply quickly.